Allyn's Bridal & Millinery Supplies

Dear *** ***, Thank you for passing along *** ** ***’s communicationWe reached out to her via phone and provided an explanation.We understand Ms*** purchased shirts in petite lengthWhen she received her merchandise, not all of the styles included a tag with the petite
length indicatorShe contacted our online customer support and was advised the merchandise tags do not always indicate the special length (Petite or Tall)Ms*** is requesting a free return Our records indicate Ms*** placed an order on 05/16/for shirts in the Petite lengthThe Polo on her order had the Petite indicator on the tag but the tee shirts did notAs our online customer support indicated, the tags do not always indicate the special lengths (petite and tall)The shirts will be in the advertised length for petite of inches During our telephone conversation with Ms*** she indicated that she tried on the Polo but the length was too long for her likingShe admits that she did not try on or measure the length of the teesHer expectation was that the Petite tops from our company would fit the same as the tees from other companies she purchases fromFit and length does vary by company.Our return policy as presented online, in catalogs, and on the invoice MsR*** received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)If our Easy Return Label (ERL) is used, a fee in the amount of $is charged.Ms*** has the option to return the merchandise using her own return label and using the carrier of her choiceBy doing this, she will not be charged the return fee of $We ask that she use her original packaging, enclosing the invoice with the merchandise, and return to the address listed on the front of her invoiceReturn the package to Southeastern Ave, Indianapolis, Indiana, 46283-0001, allowing weeks for her return to be received, processed, and credited or refundedAs a reminder, original and return shipping and handling charges are not refunded.We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Ms*** * ***’s communicationWe reached out to her via phone and explained our return and refund process. We understand Ms*** returned swimsuits from her previous purchase and requested a refund to her credit card but
received an e-gift card insteadShe ordered more swimsuits using the e-gift card and returned the merchandise after trying them onShe indicated that she wanted the credit to her credit card but received another e-gift cardShe contacted Swimsuits for all in March, and an associate advised she would receive a refund to her credit cardSwimsuits for all never issued the credit to her credit cardMs*** called back on 4/16/18, and two supervisors informed her that the refund would stay as an e-gift card as the refund is not eligible for a refund to her credit cardThe supervisors informed Ms*** that a credit card refund cannot be issued on an order paid for by an e-gift card redemptionMs*** believes that the first e-gift card was issued in error and is requesting a refund on the credit card used on the first order. Our merchandise return policy as presented online and on the invoice Ms*** received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shippingReturn your unwanted item(s) within days from the date you received your orderYou will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees)Please allow up to business days for your refund to process and days for it to post to your credit card after we have received your returnYour refund will be applied to the original form of payment.” Our records indicate Ms*** placed her first order on 1/25/in the amount of Ms*** used our free return label to return the merchandise from this orderThe return label tracking shows the carrier delivered the package to our warehouse on 2/13/18, and the warehouse processed her return merchandise on 2/14/Per our return policy, we issued a $e-gift card for the merchandise she returnedMs*** needed to return the merchandise using her own method of shipping; therefore, we did not issue the first e-gift card in error. Our refund policy for merchandise purchased with an E-Gift Card: “If the order was placed with an e-gift card, then you will receive a new E-Gift Card containing the value from your returned items.” The second order was placed on 2/19/18, and Ms*** paid $with an e-gift cardMs*** returned the merchandise, and our warehouse processed her return on 3/7/for $Per our refund policy, we cannot issue a credit card refund when an e-gift card is used to pay for the orderPer our refund policy, we issued the return refund in the form of an e-gift card. We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** ***’s rebuttalWe understand that feels she had to file a complaint to receive a call from our businessShe states that we informed her that we would attempt to cancel but didn’t put forth effort to cancel the order.Executive Communications contacted Ms*** the day prior to receiving the complaint through the Revdex.comShe was advised that her order would need to be invoiced before we could attempt to stop the packageInvoicing makes it possible to locate the packageShe was advised that invoicing occurs overnight and we would be contacting her the next day once we could confirm the cancellation of her orderThe process involved to cancel an order that is in process of shipping was explained to her in order for her to understand why the order could not be cancelled immediately.Ms*** was contacted via phone the next day and a detailed voice message was provided indicating that her shipment had been stopped and the authorization hold on her card had been releasedShe was provided my direct phone number as well as out toll free number in case she had further questions.Ms*** feels our Consumer Protection Group (CPG) should have contacted her prior to releasing her order for processingThe order Ms*** placed was not placed fraudulently and Ms*** verified she placed the orderHer online order was randomly selected for fraud review based on a score systemOrders are randomly selected for review in an effort to reduce loss due to fraudWe followed the business process of verification and released in order to comply with shipping time framesOrders are released by CPG if the information verifies with the payment processor and the shipping address is the same as the billing address CPG will contact the customer if the shipping address is different from the billing address and there is no shipping history to the shipping addressThe order will be cancelled if the billing name and address does not match. We appreciate the time Ms*** took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.first of all now they are just making up names I do not know whom *** *** is Seriously I alos have numerous emails regarding return orders that they can not issue a credit until the return is processed and they specifically said they do not know how there losses happened Seriously Numerous emails stating that they cannot issue a credit until the return happens which I also have tracking numbers for these packages that showed delivery It took over weeks to get any kind of credit back How about a little profession-ism here Alright and stop making up names who is *** So if they are experiencing a loss it is on them It is not my fault I returned everything and where did they also get my daughters name in previous email they mentioned her name She is a minor so for them to mention her name is wrong. Again I have numerous emails from them Now amazon does have an A-Z guarantee that I only used a couple of times, but I took there gift card I did not ask for a credit
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ** *** communication We reached out to him via phone and resolved the matter to his satisfaction. We understand that Mr*** placed his order online which displayed an order total of $The two shirts had special offers
which discounted the shirt and activated one freeThe two shirts had a monogramming request on the left sleeve of each shirtMr*** received the wrong size and one shirt was not monogrammedThe shipped order was charged more than the order total on the submitted order.Mr*** informed us that he called to change the sleeve length of the shirts he orderThe BOGO deal offered online had a second online only offer which reduced the price of the shirt to the price of $Any changes made via phone will cause an order to drop any online only offersDue to a keying error, the size was incorrectly entered and the monogramming was left out on one shirt. Our records indicate that the return package will be delivered to our warehouse tomorrowWe issued a full refund for the return in the amount of $which should post to Mr***’s KingSize account within the next business daysMr*** received assistance with a reorder which should arrive within the next business daysThe reorder has a total in the amount of $39.22.We apologize for any inconvenience we caused Mr*** and we thank him for taking the time to inquireWe trust that this matter is now resolvedPlease let us know if you have further questions or concerns.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** made purchases using her Woman Within credit cardMs*** returned merchandise and believes we did not refund the correct amount
which left her with a balance that is acquiring interest and late feesMs*** is requesting to have her balance cleared. Our merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.” The invoice informed Ms*** she can use the return label on the front of the invoice and the cost of $would be deducted when processing her returnThe returns were received in two packages and two Easy Return Labels were used to return the merchandise from the three orders.Our records indicate the first order Ms*** placed was on 02/22/in the amount of $She returned a tee shirt on 08/02/16, which was returned past our day return policy to receive a refund to her accountInstead, she received a gift card in the amount of $Ms*** is responsible for the total amount of $that was charged to her accountThe second order was placed on 04/04/in the amount of $after her $rewards redemptionMs*** returned one notch neck tee that was refunded on 4/21/The amount of $was refunded to her accountMs*** was charged $for the use of the Easy Return Label (ERL)The amount remaining on Ms***’s account, after her return refund and ERL fee, is $227.88.Order Total: $250.37Return Refund:-$29.99Subtotal: $220.38ERL Fee: $7.50Total: $227.88 The last order Ms*** placed was on 07/03/in the amount of $after her $rewards redemptionShe returned a tank which was processed as a return and refunded on 8/2/We issued a refund in the amount of $to her accountThe Easy Return Label (ERL) was used to return this item and the amount of $was charged to her accountThe amount remaining on her account for this order, after her refund and ERL fee is $Order Total: $66.96Return Refund: -$11.46Subtotal: $55.50ERL Fee: $7.50Total: $63.00FullBeauty Brands (d/b/a Woman Within) cannot assist Ms*** with her Woman Within credit card*** *** is an unrelated third party and FullBeauty Brands (d/b/a Woman Within) does not have the ability to accept payments, view payments she has sent to *** ***, or remove fees and interestWe ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter.***s Contact information is as follows:*** *** *** *** ** ***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** contacted our online customer support requesting an exchange orderShe requested to cancel the exchange request she submitted
with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms*** contacted our online customer support on 04/26/to request to cancel the exchange request via her return and replace it with a new exchange requestShe was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for herShe opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her returnUnfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the orderMs*** was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refundHer return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms*** states she provided a gift card number and pin to be applied to her exchange orderShe also states that refunds were issued that are not reflecting on her credit cardShe is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms***’s second exchange was placed via chatChat records indicate that she did not mention or provide a gift card to redeem on her exchange orderHer email request to add the gift card was received on 4/27/after the order had shipped since the order included free next day expressGift cards cannot be added to processed orders and we are unable to add a gift card to a shipped orderMs*** is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemedMs*** will need to provide the gift card number and pin prior to finalizing the order We show the representative left a memo on 04/26/to have the swim dress adjusted to the promotional sale price of $since this offer had expiredWe are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shippedThese types of adjustments are placed on a queue and are worked on in the order they are receivedMs*** contacted our call center before her adjustment was madeThe adjustment was removed from the queue and a refund in the amount of $was issuedSince the order is on deferred billing, the refund will be posted prior to the chargeThis means the full amount of the item will be charged days from the day it shipped.Ms***’s exchange orders are both on deferred billing for days; therefore, these orders have not been charged to her account yetWe will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms***’s request for a 50% adjustment on her next order cannot be honoredShe is welcome to redeem a valid and active coupon on her next orderShe is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms*** for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via phone and were unsuccessfulWe reached out to her via email and provided an explanation after unsuccessful attempts via phone.We understand Ms*** received a renewal notification of her
Shopper’s Club membership and she states she wrote to us to request a cancellation of her membership and to request to close her accountsMs***’s Shopper’s Club membership automatically renewed causing interest and late feesMs*** is requesting to have the fees removed and to cancel her Woman Within and FullBeauty accounts. Our records indicate Ms*** enrolled in the Shopper’s Club on 04/23/The terms and conditions of the Shopper’s Club membership as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you Ms*** states she requested to opt out of the automatic renewal and requested to cancel her accountsOur records indicate we did not receive contacts from Ms*** via phone, email, chat, or mailThe emails our members receive about their automatic renewal are system generated and are not designed to receive responsesIf MsBellas replied to the system generated email, it would not have been receivedThe system generated emails advise to reply to the email by using our Customer Contact Form on fullbeauty.com.Per Ms***’s request, her Shoppers Club membership was cancelled as of 07/17/and a refund was issued in the amount of $to her FullBeauty credit card.We understand that Ms*** is experiencing billing and collection issues through *** BankUnfortunately, FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) cannot assist Ms*** with her requests concerning the Fullbeauty and Woman Within credit cards; *** Bank is the issuer of this credit cardFullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report. We communicated the issue to *** Bank We ask that Ms*** work directly with the Revdex.com and *** Bank if she needs further assistance with this matter. ***'s Contact information is as follows:*** Bank** *** *** ** ***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I *** *** do not accept this response from BrylaneI am still very upset that when a customer service rep says they are sending me a new complete set of vertical blinds then that what I expectIf Marlinda didnt know for sure she should have asked before she told use thatI take a person word for the truth, its like a hand shake on a dealIts your word of honorNow if Brylane isnt going to honor their custormer service word of honor then they have a problemI feel that I should be reimburest the amount that I just had to pay for these vertical blinds for the second time, even though it was only sixty dollars, its the afct of the matter of the word of honor

Dear *** ***,Thank you for passing along *** * ***s communicationWe reached out to her via email and resolved the matter to her satisfaction.We understand Ms*** has not received the refund of the express next day fee which was issued on 1/31/She is also requesting a refund of the shipping and handling since she believes she was charged twice for shipping due to the backordered item.In checking our records, we discovered that PayPal declined the express shipping refund in the amount of $We reissued the refund in the form of a refund check which should arrive within the next days via USPS mail Ms***’s shipping and handling fee is based on the merchandise total on the orderAdditional shipping and handling was not added to the backorderThe order total on the checkout page includes all items ordered, shipping, handling, express fee, discounts, coupons and any taxes chargedSometimes the invoice total included a package may vary if an item is backorderedShipping and taxes charged will be adjusted according to the new order totalIf an item is backordered, the charge for those items, including any shipping charges not applied to the original shipment and any taxes will not be charged until the backordered merchandise shipsThe shipping and handling charges will not exceed the total amount quoted at check out.We thank Ms*** for taking the time to inquire and trust that we provided the information needed to resolve this matterPlease feel free to let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,
Thank you for passing along Mrs*** *** Revdex.com inquiry # *** to usFullBeauty Brands (d/b/a Woman Within) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction
We understand that Mrs
*** *** mother placed two orders within the past two months for a $gift card that has not been received as of yet
Please be advised that both orders had been previously cancelled per customer’s request and a new gift card order was placed on 2/10/and sent to Mrs*** *** via email on 2/12/
Please be also advised that Mrs*** was contacted over the phone earlier today and offered an apology for the inconvenienceShe confirmed to us that the gift card information was received earlier today and that she was able to complete her on-line order successfully.
We trust that this matter is now resolved
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Dept

Dear *** ***,Thank you for passing along Ms*** ***s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand that Ms*** ordered panes Christmas panels on 1/9/and delayed using the panels until late
When she was ready to open the panels, she noticed a label stating the merchandise was made in China and a State of California Proposition warning stickerThe verbiage on the sticker indicated that the product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harmIt included instruction to wash hands after handlingMs*** believes Brylane Home sent her toxic merchandise and returned the merchandise for a refund but received a store creditShe is requesting a refund check and an apology.California Proposition which is also known as the Safe Drinking Water and Toxic Enforcement Act of was enacted to protect California citizens as well as the California's drinking water sourcesThe merchandise that includes the California Proposition warning contains chemicals in the manufacturing or construction of the product that are listed in the propositionThis does not indicate that the curtain panels are toxic to Ms*** but it does mean that the disposal of the product should not include water sources since it could contaminate drinking waterAmong the items on the list are aspirin and estrogen used for replacement therapyShoes and leather products include this warning.The California Proposition warning is only required on merchandise shipping to California and the verbiage is provided by State of CaliforniaWe have chosen to include the warning regardless of the state the merchandise is shipped toIf a customer selects to return the merchandise, we will facilitate the return but our return policy will still be enforced.Our return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchaseThis information is provided online, in catalogs, as well as the invoice Ms*** received with her order.Our records indicate that Ms*** ordered one panel on 1/9/and ordered two additional panels on 1/9/Her return was received and processed as a return on 1/13/which is years after for one of the panels and years after for the remaining two panelsPer our return policy, a non-expiring gift card was issued in the amount of $31.47.Gift cards issued are good for new purchases until a $balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law Ms*** was advised to retain the Gift Card/pin number for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or misplaced Gift Cards. The email containing the gift card details was sent to her after our system generated her return credit in the form of a gift cardGift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after daysWe recommend that Ms*** print or retain the email for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or stolen gift cards.We thank Ms*** for taking the time to inquire and trust that this resolves this matter Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms*** ***‘s communication. We reached out to her via email and provided an explanation regarding her return and refund. We understand that Ms*** returned merchandise and was expecting to receive a full refund including
shipping feesStates that she was advised that the delivery time frame would be days but it took much longer and the merchandise was delivered after the event the merchandise was intended forShe was not refunded shipping and handling fees which resulted in fees and interest on her Roaman’s credit cardShe is requesting a refund in the amount of $50.00. Our records indicate that Ms*** submitted the order online and selected the standard delivery optionThe Standard Delivery time frame as presented online and catalogs: Standard Delivery will arrive within business days, to the contiguous USFor deliveries to AK, HI, APO, FPO and US Territories, your available items will be delivered via USPSPlease allow business days for delivery.The delivery option that would have been delivered within business days is Superfast delivery at a shipping cost of $16.99, plus the regular shipping and handling fee of $for a total shipping cost of $This option was not selected by Ms***; therefore, the order shipped with standard delivery.The package shipped on 7/3/and delivered on 7/7/but was returned the same dayOur warehouse processed Ms***’s return on 7/21/Per our return policy, the merchandise amount was refunded in the amount of $The shipping and handling fee of $is not refundable. Our merchandise return policy as presented online, in catalogs, and our invoices: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)“The package shipped on 7/3/and delivered on 7/7/but was returned the same dayOur warehouse processed Ms***’s return on 7/21/Per our return policy, the merchandise amount was refunded in the amount of $The shipping and handling fee of $is not refundable. The postage liability in the amount of $remained on Ms***‘s Roaman’s credit card and would have incurred late fees and interest if the payments were not sent on time.FullBeauty Brands contracts with a third party bank, *** ***, for its private label credit card program. *** *** is the issuer of the Roaman’s credit cardFullBeauty Brands (d/b/a Woman Within and Roaman’s) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that Ms*** and your office work directly with *** *** if you need any further assistance with this matter. Comenity's Contact information is as follows: *** *** ** *** *** *** ** *** ** ***We thank Ms*** for taking the time to inquire and trust we have provided the information necessary to resolve this matterPlease let us know if you have any other questionsSincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your reply You have not resolved my issue at all.Attached is the documentation I received direct from PayPal to provide showing I paid for the order It's a charge not an authorization It was deducted from my account There was an authorization for the backordered item and that did fall off PayPal explained that there was a hard decline because you already charged me and you can't take the same amount twiceThose are their rules and I'm glad about that Please take a look at the documentation It has a transaction id not an authorization I did in fact email this document to your collection department and talked multiple people and they said it was no good This is not my issue it's between you and PayPal - I'm in the middle here I urge you to contact them! I paid! Something isn't meshing between you and PayPal
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand that Ms*** returned merchandise past our day return policyWe issued a merchandise credit for her returned merchandiseMs*** states she did not receive the letters with her merchandise credit Our records indicate we sent two letters on 12/01/and one letter on 12/03/with her merchandise credit informationThe information on the letters included the gift card numbers and pin numbersThere are no mail returns for the letters sent As previously indicated, our system retains the gift card information for daysThereafter it will still be valid; however, the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as Fullbeauty is not responsible for lost or misplaced Gift Cards. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax: Tell us why here

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand Ms*** had a store credit in the amount of$She placed an online purchase in the amount of $but was unable
to apply the store credit to her orderThis resulted in a full charge for the order she submittedShe attempted to resolve this matter via phone and email but has been unable to obtain resolutionShe is requesting a refund in the amount of $to her original payment method. We apologize that Ms***’s gift card issue was not resolvedWe issued a refund in the amount of $to Ms***’s Visa which should post within the next two business daysWe sincerely apologize for any inconvenience we have caused her and thank her for her patience and understandingWe trust that this matter is not resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
ell that response sugarcoats the conversation making the company sound all reasonable and making me sound like a stupid person who doesn't know what size I wear even though I have buying clothes for over half a centuryThat aside, I would have found it acceptable if they had actually refunded my moneyIt only took a matter of minutes for them to debit my accountAfter two days they have not managed to credit itIt is not the days where it takes a week to do this anymoreI have had eBay home sellers manage to do it the same day.Regards,*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation of the shipping option she selected. We understand Ms*** submitted her order on 3/15/and charged on 3/16/She contacted our online customer
service and stated she received conflicting information about the shipping status of her orderMs*** is requesting to have package traced and deliveredShe is seeking a 50% refund for the inconvenience. As stated online: Standard Delivery will arrive within to business days, to the contiguous USFor deliveries to AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS Priority MailPlease allow business days for delivery. The package shipped FedEx SmartPost and was picked up by FedEx on 3/16/On 3/21/18, the package left the FedEx truck in Springfield, MA and was in route to Morris, CT USPS location for final deliveryThe delivery delay to the USPS was due to reasons beyond FedEx’s controlThe package arrived at the Morris, CT USPS location on 3/28/and delivered the same dayFedEx SmartPost is not a day-definite service and not eligible for refundsThe package was delivered by the carrier within eight business days from the ship date which falls within the delivery time frame for SmartPost delivery.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let us know if you have any other questions. Sincerely,Lorena M*** *** *** *** ***SMesa Hills Dr., El Paso, TX 79912Office: *** | Fax: ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms*** placed an order and redeemed a promotion code that offered a $travel voucherPrior to placing her
order, she contacted our company to confirm the validity of the offerShe was informed that the offer was valid but has not received the travel voucherMs*** is requesting to receive her $travel voucher. Our records indicate Ms*** placed her order on 11/22/Her order did qualify for the $travel voucherUnfortunately, a systematic issue occurred and the travel voucher code was not sent to Ms***We have provided the code to her in a separate email. We thank Ms*** for taking the time to inquire and apologize for any inconvenience this has caused herWe trust this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands (d/b/a Swimsuitsforall), Executive CommunicationsOffice: | Fax: [email protected]