Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe understand that Ms*** did not see her refund posted on 8/23/Ms*** was asked to allow Visa to business days to post her refund to her accountMs*** rebutted prior to this time frame.Our banking records indicate that refund was accepted and has not been returned to usMs*** should have seen her refund posted around 8/24/16.We thank Ms*** for taking the time to inquire and trust this resolves this matter to her satisfaction Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***, Thank you for passing along Ms*** ** *** communication. Ms*** states she requested to be removed from the catalog distribution lists, but she continues to receive mailings. Our records confirm that Ms*** sent an email requesting to be
removed from the catalog distribution list on 3/21/We immediately removed her from the distribution lists and flagged Ms*** as do not mail.We prepare out catalogs in advance and Ms***’s name had been sent to the printer’s before she requested to be removed from the catalog mailing listWe show that Ms*** should receive one additional catalog with an in home delivery date of 4/11/16.We contacted Ms*** via phone and left a message on her voice mailWe also contacted her via email and provided an explanation on how the customer information is managedWe are confident that this matter is resolved to Ms***’s satisfaction.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have proof in the e-mails that I would receive the free item, but when the order was placed it also showed I would receive the free itemIf it had not, I would have gotten something else if it hadn'tThis is not a good business practice to deceive customers into thinking they will receive the free item when in fact they do notIt is unfairMost coupons won't show accepted if the qualifiers haven't been metI work in retail so I know about coupon policyI should be allowed to receive the free item or equivalent, or at the very least be allowed to get something else to meet the requirement because I did not know it hadn't been met
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the offer because they will not take responsibility for over-billing me by charging interest as well as for the item that they never sent. They are trying to pass the responsibility on to their bank, but it is their fault.As an example, if I "forget" to make a bank deposit, and a company that I received a service from attempts a direct withdrawal for an account payment, the excuse that it was up to my bank whether or not to honor it and that they need to speak with the bank would be incorrect and I would be responsible. Likewise, Roaman's should be responsible rather than trying to push it off on another entity. If they choose to have comentity for their billing and banking, that is their choice and responsibility. If there is a problem, and their is, they need to deal with it.I realize that it is not a great amount of money, but I am certain they do this to many people and it all adds up in their favor and to the customers frustration. To me, that is very bad business. They need to fix this!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received this information that was provided to you for merchandise credit. The only emails I have are the ones stating that the returns were received but nothing giving details of the monetary amount being given to me, whether in the form of merchandise credit, gift card or credit on my Woman Within brand card.
I understand the reasoning as all items were returned after days. I just have no information stating that this credit was applied to me. Due to this, I have no way of knowing how to redeem or anything. A third email was sent to customer support stating that I had not received any information about the refund/credit amountI have not received a response to this third email
I can't accept this statement from the company because even though it says the letter that they have provided this information to me, I have not received it. As stated above, I have no way of knowing (prior to today) the amounts that they accepted OR how to go about using these funds.
As they agree with my first time of contact being 10/21/15, I feel that they were not supportive and didn't follow up between representatives. It is weeks later and I have no refund/credit information that is due me. I was told that any refund would be returned to me within several business days and this has not been followed. At this time, I am asking for a check in the amount of the refundSince the company didn't follow the proper procedure, it feels I have been punished and have no access to the funds that were due me
Regards,*** ***

Dear *** ***,Thank you for passing along *** ***’ communicationWe understand Ms***’ believes Roaman’s discontinued doing business with her because she returned merchandiseMs***’ is requesting a reinstatement of her shopping privileges with Roaman’s Please note that we have had numerous communications with Ms*** regarding these matters.Our records indicate that FullBeauty Brands (d/b/a Roaman’s) discontinued business with Ms*** in due to an outstanding collections file totaling $1,Notwithstanding this discontinuation, Ms*** placed additional orders via Amazon during 2016-2017, several of which were not flagged by our controlsOf the last nine such orders received from Ms***, Ms*** has made claims for six of those orders (further described below) that involve either merchandise that she allegedly never received or merchandise that she claims to have returned but which we never received Invoice NumberAmount
***$199.17***$78.45***$45.14***$140.62***$37.29***$64.09The refunds in the amounts of $199.17, $78.45, and $were issued due to Ms***’ claim that she returned merchandise, even though these packages were never received by FullBeauty In each of these cases, Ms*** failed to either use the return label provided by us for this purpose or to otherwise provide information that would have enabled us to track the packageThe adjustment in the amount of $was issued due to a claim of an omission in the order Ms*** otherwise received; however, the merchandise that Ms*** claimed was omitted (and for which she received a credit) was later returned by Ms*** who sought a duplicate creditThe adjustment in the amount of $was a similar claim alleging merchandise not received that we initially rejected Ms*** subsequently filed a claim via AmazonThe last adjustment in the amount of $was issued due to Ms*** initially stating she did not place the orderMs***’ subsequently stated the merchandise was ordered but not receivedThe claim is currently under review with Amazon Finally, this past Saturday (2/25/17), four additional orders were placed with us under an account that we believe Ms*** has opened with us under the name *** ***.Based on this disturbing pattern that has resulted in repeated and otherwise unexplained losses to FullBeauty Brands, we reiterate our previous election to discontinue doing business with Ms*** We also hereby notify you and Ms*** not to do business with *** *** We do not intend to accept or fulfill any orders placed by Ms*** or Ms***, including orders made via Amazon Moreover, while we hope that the above represents only a series of otherwise unexplained coincidences, in the event that any future orders from Ms*** evade our controls and result in claims consistent with those referenced above, we intend to report the claim to the appropriate authorities for further investigation.We trust this resolves this matterPlease feel free to let me know if you have any other questions or require any additional information. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear There has yet been any resolve to my problem If "Swim Suits for All" can see an email that had the attachment to it then they should forward it to me because the email I received DID NOT have any gift card or attachment added to it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand that Ms*** received a catalog that introduced our fall dressesBeneath the introduction of the dresses, we have “from $24.99.” Ms
*** states we are advertising the prices on our catalogShe is requesting to have the prices fixedIn addition, she is requesting to have the dress and cardigan in a size 3X sent to her In reviewing our catalog, the catalog page describes our fall dresses sold on the page as “Fall for dresses: Softly Tailored, beautifully detailed, endlessly wearable, fall’s feminine dresses are here to flatter your curves.” After the description of the item, we include the starting price of the items from that specific pagePlease see attachment A. There is no error in the priceProviding the starting price of the items on the page after a brief description of an item is not unusualIn addition, price changes based on the size the customer is orderingPlease see attachment B Our system indicates the color and size Ms*** is interested in purchasing is currently availableThe cardigan for a size 3X is priced at $and the dress for the same size is priced at $We welcome Ms*** to place an order We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along *** ***’ communicationWe reached out to her via email and provided an explanation. We understand Ms***’ believes Roaman’s discontinued doing business with her because she returned merchandiseMs***’ is requesting a reinstatement
of her shopping privileges with Roaman’s.Our records indicate that FullBeauty Brands (d/b/a Roaman’s) discontinued business with MsKuster’s due to a collections file totaling $1,in In addition, Ms*** placed additional orders via Amazon during 2016-Of orders received, Ms*** has retuned the merchandise from orders and claimed losses for an additional orders, a loss of $for Roaman’s Invoice Number Amount *** $*** $*** $*** $*** $*** $ The adjustments in the amounts of $199.17, $78.45, and $were completed due Ms***’ claim that she returned merchandise but these packages were never received by Fullbeauty Brands and tracking information was not provided by the customerThe adjustment in the amount of $was issued due to a claim of a omitted merchandise in her order; however, the omitted merchandise was later returned by Ms***The adjustment in the amount of $was a claim filed via Amazon and adjusted at their expenseThe last adjustment in the amount of $was issued due to Ms*** initially stating she did not place the orderMs***’ subsequently stated the merchandise was ordered but not receivedThe claim is under review with Amazon for a reimbursement to FullBeauty Brands During 2016, we have cancelled numerous Amazon orders due to the same pattern of delivery issuesDue to our inability to provide services to the level that FullBeauty Brands expects for every customer, the decision to continue the discontinue business decision with Ms*** remains in force We are unable to fulfill any orders placed for FullBeauty Brands, including orders made via Amazon We thank Ms***’ for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Erica A*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***, Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email and explained our return process. We understand Ms*** returned a swimsuit in June of last year and received her refund in the form of an e-gift card that she claims she did not receiveShe contacted Swimsuits for all to retrieve her e-gift card but was informed by customer service that the e-gift card is only kept for three monthsShe feels customer service is refusing to let her use her e-gift card and wants another e-gift card issued to her for the amount she paid for the swimsuit. Our merchandise return policy as presented online and on the invoice Ms*** received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shippingReturn your unwanted item(s) within days from the date you received your orderYou will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees)Please allow up to business days for your refund to process and days for it to post to your credit card after we have received your returnYour refund will be applied to the original form of payment.” Our records indicate Ms*** placed the order in question on 6/4/in the amount of $Ms*** used our free return label to return the swimsuit from this orderPer our return policy, we issued a $e-gift card for the merchandise she returned. FullBeauty Brands (d/b/a Swimsuits for all) deployed an email containing the E-Gift Card on 07/15/to the email address [email protected] which is the email address she provided when she placed her orderThe email indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms*** contacted customer service on 5/26/regarding her refundCustomer service informed her that our system does not retain the information for more than daysThe E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms*** to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** *** communication. We understand that Ms*** submitted an order on 10/04/and redeemed a promotion code for 30% off eligible items on the orderMs*** received a confirmation email with an order total of $When the
merchandise shipped and the order was charged, Ms*** noticed that she was charged more than the amount displaying on her confirmation emailShe contacted our customer service department who stated that a promotion code had not been redeemed on the orderMs*** indicates that she received a refund in the amount of $which was less than the original discount.Our records indicate that the coupon discount was adjusted on the shipped merchandise in the amount of $on 10/13/One of the items on her order was reserved and did not ship until 11/5/Due to a system glitch the $discount was not issuedPlease rest assured this has now been credited to her accountThe refund should post within the next two business days to her account.Ms*** ordered merchandise that was shipped from AlightMs*** received her merchandise and the invoice provided by Alight indicated that the items priced $or less are final sale itemsShe contacted our customer service department who advised that the items could not be returned due to Alight’s return policyAt this time we have changed the policy and a refund has been issued to her.Ms*** purchased the fullbeauty Shopper’s Club membership at a cost of $The membership allows for free returnsManufactured shipped items that must be returned to the vendor are still eligible for the free returnsThe process is different since we cannot provide free return labels for those productsThe customer would have to ship the merchandise to the vendor and we would reimburse the shipping fee once a copy of the shipping receipt is faxed to us As soon as Ms*** provides the amount she paid for shipping her return, we will issue a refund to her Discover card.Ms*** cancelled the fullbeauty Shopper’s Club membership and was refunded $out of the $she paidPer the terms and conditions:fullbeauty Shopper's Club Membership Termination and RefundsIf you cancel your fullbeauty Shopper’s Club membership during the membership term and before making any eligible purchases on your account, we will refund the full membership feeIf you have used your membership to make eligible purchases and would like to cancel during the membership term, your refund will be adjustedThe amount refunded will be your membership fee less any savings enjoyed on eligible shipmentsSavings will be our regular shipping and handling fee (including regular return fees) less the fullbeauty Shopper Club shipping fee.A refund of the remaining $of the membership has been refunded to her Discover Card on 11/6/This refund should post within the next two business daysIn addition, the fullbeauty Shopper’s Club membership flat shipping rate of $was refunded on 10/15/15. We were unable to reach Ms*** via phone and an email explanation and apology was sent to herWe trust this matter is now resolved. Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***Thank you for passing along *** ***’ communicationWe reached out to him via email and provided an explanation. We understand Mr*** purchased items for his wife but one was received damagedHe claims he was informed that he would be charged $for the
return postage feeOnce he received the return label he requested, he returned the damaged merchandiseHe has attempted to track the package but the carriers are unable to provide tracking informationHe is requesting a refund for the purchase price of the damaged item, tax, and shipping and handling. Our records indicate Mr***’ wife contacted our call center on 03/18/She was advised to call customer service the following day since they were closedMr*** contacted us via email that same day and was advised a free SmartPost return label would be mailed and would take 7-business days to arrive. On 03/30/17, Mr***’ contacted us via email and advised he returned the merchandise on 03/23/He requested an immediate refund for the damaged merchandise As outlined online: “Return processing typically takes up to two weeks from the time you mail the returnPlease allow sufficient time for returned item(s) to be received and processed.” Mr*** did not allow enough time for his return package to be delivered and processed as a return Our records indicate the merchandise was delivered to our warehouse today, 04/03/The merchandise has not been processed as a return and can take to business days from the delivered date to be processed as a return. We have issued an upfront credit in the amount of $and prorated shipping in the amount of $for a total of $Tax was charged and the return fee was not deductedWe ask Mr*** to allow 48-hours for his credit card issuer to post the refund to his account. We thank Mr***’ for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A "flat" as Roamans put it, is a sandal A sandal is a type of shoe, so Roamans is trying to mince words and use bait and switch to use deception in the advertisement Roamans is simply lying to the public Is the Revdex.com going to allow this to happen?
Regards,
*** ***

Dear mediator, We
received Revdex.com inquiry # *** from Mrs*** *** and are writing to respond.
FullBeauty Brands (d/b/a Woman Within) is committed to providing a
positive customer experience and we are confident that we can resolve
this matter to the consumer's satisfaction.We
understand that Mrs*** placed an on-line order on 9/20/in the amount
of $and subsequently returned the merchandise back to us, with the exception of one top, for a refund due to sizing issues.It
is our policy to accept any unworn, unwashed or defective merchandise
returned to us within days of purchase and receive a full merchandise
refund minus the original shipping and handling. This policy is
clearly stipulated on our website, catalogs and on the back of the invoice included in each package.Our records show that Mrs*** return was
processed by our warehouse on 10/06/and a merchandise refund minus
the original shipping and handling in the amount of $was issued
back to her Woman Within credit card.Please be advised that we did not locate any telephone records of her inquiry as she contacted Comenity Bank directly instead of the Woman Within Customer Service team. Unfortunately, Comenity does not have the capability to assist with this type of issue.Please
be also advised that an additional credit of $for the original
shipping and handling was issued back to her credit card today as a
one-time courtesy since the merchandise was sent back to us due to
sizing issues.Mrs*** *** was offered an apology for the inconvenience and an explanation of the credits via e-mailWe trust this matter is now resolvedBest regards, Marcela ***FullBeauty BrandsExecutive Communications Office

Dear *** ***,Thank you for passing along Ms*** ** ***s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand that Ms*** returned merchandise and was issued a store credit since her return did not meet our
return criteriaShe attempted to redeem the store credit on a November order but was unable to locate the credit at check out.Ms*** was issued a store credit on a return that was processed May 9, Swimsuits for all transitioned to FullBeauty Brands on September 16, Prior to the transition, all the store credits and redemption codes were converted to non-expiring gift cards.Two notices were sent via email in August of to customers that had outstanding store credits and redemption codesThe first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated codeThe notice explained that the conversion to E-Gift Cards would occur over the next two weeksIn the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follemail with the new E-Gift Card number, along with instructions on how to redeem the gift card on our siteMs*** was advised to please treat her E-Gift Card like cashLost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card informationThe email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms*** for taking the time to inquire and trust that we have provided the information needed to resolve this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’ communication We reached out to her via phone and resolved the matter to her satisfaction. We understand that Mr*** placed her order online which displayed an order total of $ AUD and received an email confirming
this order totalShe received an email from i-parcel after her order was charged confirming the amount of $had been chargedShe is requesting a refund of the difference.Our records indicate that the amount is correct on our endDue to a computer glitch at i-parcel’s end, the incorrect amount was charged to Ms***’ account. We communicated the matter to i-parcel on Ms***’ behalf and i-parcel has issued a refund in the amount of $AUDWe ask that Ms*** allow to business days for the refund to post to her account.We thank Ms*** for taking the time to inquire and apologize for any inconvenience we caused herWe trust that this matter is now resolvedPlease let us know if you have further questions or concerns.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communication.We understand Ms*** has requested to be removed from our catalog distribution list, but she continues to receive mailingsMs*** is requesting to be removed from any future mailings and wants to know
how we received her informationOur records indicate Ms*** was removed from our mailing list on 09/08/Our catalogs are prepared in advance which is the reason Ms*** continued to receive some of our catalogsWe show the last catalog mailed to Ms*** was on 10/04/which she will receive this week from Roaman’sMs*** will not receive any future catalogs after this.We show that Ms*** made a purchase in through Fullbeauty which added her to our catalog distribution listThis also added her to the Fullbeauty family of brands catalog distribution list.We thank Ms*** for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: