Allyn's Bridal & Millinery Supplies

Dear *** ***, Thank you for passing along Ms*** * ***‘s communication We reached out to her via phone and provided the information necessary to resolve this matter.We understand that Ms*** received a catalog that advertised “Order online with Catalog Quick Order
and we’ll take 40% OFF EVERYTHING YOU CHOOSEJust enter an item number in our search box, click go, and you can shop away." She attempted to order items online but the 40% discount was not appliedShe contacted Customer Care and Executive CommunicationsShe is seeking 40% off all the items in her shopping bag as well as the free shipping and free returns offered in the catalog.Our records indicate that Ms*** received a catalog with welcome pricing at 40% offAll the items in the catalog had a sale price reduction of 40% or more on all items in the catalogA coupon code was not needed since the sale price listed in red font displayed the price with the discount While our original prices never change, we do run different sales and promotions throughout the yearThe original price is listed in the black font on the catalog and website.Our customers have the option to order onlineIn order to receive the special pricing that is offered in the catalog, the Catalog Quick Order feature on the website must be usedThis will enter the item with the item numbers provided in the catalog and will display the sale price offered in the catalogThis feature does not add an additional discount to items selected from catalogsThe catalog Ms*** received provided instruction on how to order online and receive the discount offered in her catalog.We reached out to Ms*** and explained that the items in her shopping bag included the discount offered in her catalogWe accessed her shopping bag and all the items correctly reflect the sale price offered in the catalog she receivedHer expectation was to receive 40% off in addition to the sale price which reflected the discountShe understood that an additional discount would be deducted as long as she placed the order onlineThis is not what was offered in her catalog. We thank Ms*** for taking the time to inquire and we invite her to place her order at the sale price offered in her catalogShe may redeem any one promotion code of her choice in order to maximize her savings We are confident we provided the information necessary to resolve this matter.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms*** ***’ communicationWe reach out to Ms*** via email, and we provided an explanation of the Swimsuits E-Gift Card redemption policy. We understand Ms*** purchased a swimsuit online using a gift cardMs*** states that
the website informed her she would owe $to $but received a charge for the full amount of the orderShe called two days later to have the gift card added to her order, but customer service could not modify or cancel the order due to the amount of time it took her to contact usMs*** states that customer service informed her that the gift card could not be applied to the order since it was issued in June, but it could be redeemed on a future orderMs*** is requesting to have the gift card applied to the order or to receive a refund for the gift card amount. All E-Gift cards must be redeemed before check outOur records show that Ms*** submitted her order without the E-Gift cardE-Gift cards cannot be added to an order once an order is submittedMs*** would need to cancel the order within an hour of submittal and replace the order with the E-Gift card redemption. The website informed Ms***: In most cases, we can make any necessary adjustments to your order within the first hour of your purchaseMs*** contacted customer service two days after the order was submitted and the day the order shippedWe are not able to cancel a processed or shipped order, and Ms*** was advised to redeem her E-Gift card on a future order. Customer Service did not advise that the E-Gift card was expired as Ms*** statedThe E-Gift card email informed Ms*** that she would not receive a plastic gift card in the mail. Instead, her E-Gift card information would be loaded into our files and would be retained for days. After that, it will still be validHowever, she will need to provide the details noted in the email (E-Gift card number and pin) to redeem it toward a new order. We thank Ms*** for taking the time to inquire and encourage her to redeem her E-Gift card on a future orderWe are confident that we provided the information necessary to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business offered discounts (20% off when I buy one item, 25% off each item when I buy 2, and an extra 30% off all items when I buy or more) valid only through the January which is today and the discounts were only valid if I chose one two or three items for a discount which would not equal the difference between the item I wanted and what they were selling for I had just purchased other things I wanted at the time of this incidentHowever I understand that they have that posting and they probably legally are not required to do anythingBut it does not seem fair Their chatline representative told me that prices are often advertised differently in the magazine as they are online and told me I could not order the item at the $ but could if I called online to place the orderThat was false I have been a customer of woman within Romans and full beauty which are all organized together for over years I have never run into this problem before and I have never called to try to get the discount different than what was in the magazineIt is just unbelievable that this is their resolution and it will stop me from shopping with their catalog ever again Please post my issue on your site I’m still very disappointed with the company and their short-term offer
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanationWe understand Ms*** received a catalog advertising 50% off all shirtsWhen she went online to place her order, a 30% off an entire order was offeredWhen Ms
*** completed her order, the 50% off shirts was not appliedMs*** is requesting to have the 50% off shirts honoredUnfortunately, our Roaman’s catalog had a misprintThe catalog should have stated: “Up to 50% off all shirts.” However, the prices reflected on the catalog are discounted at the correct price with the correct discountAs stated online in the Disclaimer section:“THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.”We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company provided information it claims was available the day of the attempted purchaseIt was notThat it makes the connection now in no way demonstrates I, or any customer, was privy to that information thenIn fact, because it wasn't, I called customer service, and was given entirely different informationThat is at the heart of my complaint -- that their customer service rep either provided me with wrong information or the company is providing misinformation nowThat their reps are poorly trained or misinformed should not be to the customer's detrimentRegardless of whether the customer service rep was right or wrong, I am entitled to rely on their direction, and the company is obligated to honor itIf the company reviews their records, I have been a customer for decades and have never had a serious complaintAlso in the past, if there was a minor error, which occurs sometimes, the company was responsiveIt is not clear why they are fighting tooth and nail over this issue, but if they do, so will II contend they were engaging in fraud, whether intentionally or inadvertentlyNow that they are aware, their actions are certainly intentionalI do not accept their offer because it does not address the issue at hand -- the intent of their advertising language, what information was available to me as a online customer, and what their representative told me over the phone.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** received notification of our 50% off sitewide sale eventShe had coats in her “wish list” and stated the prices increased during
our eventMs*** is requesting for our pricing not to change during discount events.As stated in the details of our 50% off sitewide sale event: *Use code RDFIFTYSITE to take 50% off your orderDiscount is taken off original prices; intermediate markdowns may have been takenReturns will be credited at the discounted priceNot applicable to gift cards or prior purchasesMay not be redeemed for cash or combined with other offersValid online onlyExcludes items shipped directly from third party brands, Alex Evenings, Ellos, clearance, national brand lingerie and national brand shoes.We can see where this might be confusingWhile our original prices never change, we do run different sales and promotions throughout the yearThe original price is listed in a black font in our catalog and on the web As is the case here, the sale price is where you may see fluctuationItems may also range in price dependent on the color and/or size. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received the email or I would of printed it and screen saved itWhat proof do I have or them for that matter that they even sent it? Especially when different representatives gave me different dates that the e-gift card was supposibly sentI’ve seen numerous reviews from people with the same issue as meI just want my money backWhere does the money go? They have to have it somewhere if it’s not claimed or used? This is so shady and not acceptableAnd when I originally called last yearMonth after returning the merchandise and didn’t see my credit on PayPal I called and the representative told me a credit would be on my account, so I wasn’t in a rush to spend the money and wait until I needed or wanted a new suit
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanationWe understand Ms*** returned merchandise and received store creditIn August we converted her merchandise credit to an E-Gift cardMs*** states she did not receive the email with her E-Gift card information and is requesting to have the gift card re-issuedWhen Ms*** initially returned her merchandise she was issued a store credit; however, a conversion to a gift card was made in August As previously indicated, an email notification with the store credit conversion information and time frame was deployed to all of our customers holding store creditsA second email was sent with the gift card number and pinMs*** states she receives multiple emails a day and does not keep them in her inboxShe also stated she did not save any emails after receiving the initial email with the instructions on how to redeem her store creditAs previously indicated, customer service is unable to retrieve lost gift card informationIt is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new orderThe funds from the store credit have already been loaded to the non-expiring gift card number and pinWe are unable to re-issue another gift cardWe thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions Sincerely, Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and resolved this matter her satisfaction.We understand that Ms*** placed two separate orders and redeemed a promotion code for a free item on each of her ordersThe confirmation page
displayed the total without the cost of each free itemOnce the order shipped, she received a notification that more was collected than the amount that displayed on the confirmation page.The first order with order number *** had promotional code redemption for a free back packThe promotion code redeemed was as follows: Free backpack with your purchase of $or moreNot valid on prior purchasesWhile supplies last; should supply be depleted, we reserve the right to substitute the free gift with an item of equal or greater valueOffer expires 10/05/at 11:pm PT and cannot be combined with any other offerOffer excludes items shipped directly from 3rd party brands, footwear, non-kingsize items on fullbeauty.com, items shipped internationally, and clearance The second order was assigned order number *** and included a coupon redemption The coupon code she redeemed was *** Free bag set w/your order of $or more + 60% off items from a special collectiongift per orderWhile supplies last; we reserve the right to substitute an item of equal/greater valueApplies to subtotal onlyReturns will be credited at the discounted priceNot applicable to gift cards or prior purchasesMay not be redeemed for cash or combined w/ other offers Excludes items shipped directly from 3rd party brands, national brand shoes & lingerie, and EllosExpires 2:30AM EST 09/16/2016.Due to a system glitch, the two offers was applied and the promotional items was shipped and charged through i-parcel There is no need for Ms*** to return the backpack or the piece trolley setWe have issued a refund in the amount of $USD for the backpack and $USD for the trolley setWe ask that she allow up to weeks for the refund to appear on her credit card account. As presented on our website: "Free Gift" and sale items may be subject to additional duties, taxes, import fees and shipping and handling chargesMs*** is responsible for these charges.We appreciate the time Ms*** took to inquire and apologize for any inconvenience this caused youWe trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email after failed phone attempts.We understand that Ms*** added items to her shopping bag and redeemed a promotion code that did not display a discountShe contacted customer service via
phone and was advised that the discount did not apply since her order contained excluded itemsShe is requesting that the website change the way it displays the acceptance of promotion codes and prefers to receive a scripting that her items are excluded. We were unable to reach Ms*** via phone and the promotion code was not provided with this communicationWe had some offers that only applied to a select group of items that was accessible via the promotional bannerIn addition, all of our promotion codes have exclusionsThe excluded items will not activate the offer and will not count twords the minimum purchase requirement needed to activate the offerOur standard exclusions are: The promotional offer is not valid on gift cards or prior purchasesThe offer excludes items shipped from 3rd Party Brands, Alex Evenings, Easy Spirit, Ellos, National Brand Shoes, National Brand Lingerie, Skechers, handbags, jewelry, fragrances, home, kitchen, and clearanceThe offer may not be redeemed for cash or combined with other offers.Our website is designed to inform out shoppers that a promotion code has been added as long as the promotion code has not expired and is validThe scripting provided is: “Your promotional code fb*** has been successfully added to qualifying items in your shopping bag.” The added coupon will activate the offer on valid items in the shopping bag and the discount will reflect on the valid items onlyIf valid items have not been added, the discount will not display on any of the excluded items The offers presented to our shoppers include the exclusions on a link labeled as “See Details”Once a promotion code is redeemed in the shopping bag, the details and exclusions are provided below the promotion code box.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand that Ms*** returned itemsMs*** states she cannot find the email that included the gift card number and pinShe is requesting
to have a new gift card issued to her.Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)If our Easy Return Label (ERL) is used, a fee in the amount of $charged.Our records indicate Ms*** returned the merchandise and was refunded the amount of $on 06/26/for the three dressesThe refund included the merchandise subtotal of $less the $for the use of the Easy Return LabelAn email to this effect with the gift card and pin number was sent on 06/30/15.Our system retains the gift card information for only daysThereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and solved this matter.We understand Ms*** purchased a swimsuit which we charged $92.99; however, she received the wrong itemShe called to resolve this issue, but customer
service advised that she would need to return the incorrect merchandise for a refundMs*** would need to replace her order if she wished to receive the item she orderedShe is requesting to receive the swimsuit she purchased without having to replace the order. Our goal is to ship the correct merchandise to all our customersIf we send the incorrect merchandise, the wrong item must be returned by the customer and we will issue a full refundThe customer has the option to reorder the merchandise online or to place her order via phone. Our records indicate Ms*** contacted us yesterday morningShe informed us that our warehouse mailed the incorrect item to herShe was advised to return the wrong merchandise, and the associate offered to replace her order with free shippingMs*** insisted on an option that is not part of our process which is to send the product she ordered without a new order.We apologize that we shipped the incorrect merchandise to Ms***One of our managers informed Ms*** that a full refund of $was issued to her original payment method yesterday morningWe asked Ms*** to allow to business days for her refund to post to her accountWe offered to replace her order once she noticed the refund on her account.Ms*** will need to replace the order if she wishes to receive the swimsuit in questionWe thank her for taking the time to inquire and apologize for any inconvenience this shipping issue caused herPlease let us know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ** ***s communicationWe reached out to her via email and provided an explanation.We understand Ms*** placed an order for two itemsThe two items were available at the time the order was submitted but became unavailable during
process and were placed on backorderOne of the backordered items arrived to our warehouse and was shipped to Ms***She is requesting to receive an email with an update on the item that is still on backorder During processing, the items Ms*** ordered became unavailableCustomer demand for certain items is sometimes much higher than we expect and we simply run out of stock duringWhen this happens and additional inventory is on its way, we will place our customer’s merchandise request on backorderAs soon as we receive new shipments from our manufacturer, we immediately process and ship orders to our waiting customers before any new orders are filledCredit card customers are not charged until backorders are shipped.Our records indicate one of the items was shipped out on 06/01/with one item remaining on backorderMs*** contacted our Customer Service Department regarding the status of her backordered item and requested to have an email sent to her with the status of the itemUnfortunately, the emails deployed to our customers with the status of a backorder are automatically generated by our systemCustomer service associates do not have the ability to send emails. The item that is on backorder has a status of “due any day” which means that a date of availability at our warehouse is not availableThe future of this item is uncertain and we will be filling this pending backorder with any returnsIf an item can no longer be obtained by the manufacturer, we will wait days for a return that is received in the original conditions If a return is not received within this time period, the backorder will be cancelled.We thank Ms*** for taking the time to inquire and trust that we provided the information needed to resolve this matterPlease feel free to let us know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** keeps insisting that the email had an attachment with the gift cardThe email that was sent to her contained the gift card details in the body of the emailThe email was successfully sent and was not returned as undeliverable. Prior to the conversion, two notices were sent via email in August to customers with outstanding store credits and redemption codesThe first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated codeThe notice explained that the conversion to E-Gift Cards would occur over the next two weeksIn the interim, her store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follemail with her new E-Gift Card numbers, along with instructions on how to redeem them on our siteMs*** was advised to please treat your E-Gift Card like cashLost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as FullBeauty Brands (d/b/a Swinsuitsforall) is unable to retrieve lost gift card informationThe email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.Our records indicate we sent an email with her E-Gift card information on 08/09/The information on the email included the gift card number and pin numberWe did not receive a bounce back for the email sent. As previously indicated, customer service is unable to retrieve lost gift card informationIt is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** placed an order in the amount of $on 9/08/ She received an email advising her one of the items was on backorder
and would be shipped at a later dateWhen she contacted our call center to cancel the backordered item, she was advised the order was processing to be shipped and would arrive within 7-business daysMs*** has not received her merchandise and is requesting a refund Our records indicate Ms***’s backordered item shipped on 9/29/Unfortunately, our system was loaded with the tracking number that was not scanned by FedEx which rendered the package untraceableOn 10/19/17, Ms*** was provided the correct process by Online Customer ServiceA package cannot be considered lost or stolen until the 20th business day when tracking information is not availableShe was advised to contact us on 10/26/if the package still had not arrived so we can issue a refund or reorder the merchandise for her. We issued a refund to Ms***’s account in the amount of $We ask Ms*** to contact us in the event the package is delivered. FullBeauty Brands (d/b/a Roaman’s) cannot assist Ms*** with her Roaman’s credit card*** Bank is an unrelated third party and FullBeauty Brands (d/b/a Roaman’s) does not have the ability to accept payments or remove fees and interest. We ask that Ms*** and your office work directly with *** Bank if she needs further assistance with this matter.***'s Contact information is as follows:*** *** *** ***
*** ** ***
***We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** *** yes they did resolve the problem thanks to the EXCoffices my claim was not filed after it was resolvedIt was filed before and I feel if I did not send a review on this matter it would have not been resolve. so I am very happy about the outcome thank you for all your support I will not buy from this store in the future

Dear *** ***,Thank you for passing along *** ***’ communicationWe reached out to him via email and resolved the matter to his satisfaction.We understand Mr*** received an order that he did not place. Mr*** contacted the FullBeauty Customer Protection Group (CPG) after he
received the merchandiseHe indicates that the order was not placed by him and the credit cards used on the orders do not belong to himHe complied with CPG’s request to return the merchandise he received and he was advised the matter would be considered closedHe is now receiving collection letters from FullBeauty brands demanding payment of $Mr*** is requesting an update of FullBeauty Brands records to reflect that he does not owe anythingMr*** is requesting a letter confirming FullBeauty Brands actions for his records.Our records indicate that two orders were submitted online on 1/17/and 1/19/with Mr***’ name and addressThe 1/17/order shipped to Mr***’ address while the item on the 1/19/order was placed on back-order statusMr*** contacted our Customer Protection Group on 1/26/to advise he had received merchandise for an order he did not placeHe confirmed that the Master Card credit cards used on the orders do not belong to himThe back-order on the second order was cancelled, and the matter was considered closedMr*** returned the merchandise which we processed as a return on 2/08/and refunded $to the credit card used on the order.We received a charge back request from the bank that issued the credit card used on the orderWhen a charge back request is received, any remaining portion that has not been refunded is returned to the bank and the system automatically deployed letters to the billing addressThe automatically deployed letters were sent on 3/16/and 4/23/Mr*** was not in collections and this matter would not have resulted in further collection actions.Mr*** contacted FullBeauty Customer Protection Group (CPG) today who confirmed the file as closedCPG stopped all system deployed collection letters and no further action will be takenThe file housing the orders is labeled as fraudAll orders submitted with Mr*** name and address will be stopped.We apologize for any inconvenience we caused Mr*** and thank him for taking the time to inquireWe trust this matter is now resolved.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have been passed around the offices of Swimsuits for All, this current response makes people who still haven't helped me How , in ANY way has their response helped me?? They still have my money and they have yet to come up with a way to help me They aren't helpful, but why would they be-- they know they get to keep my money because I have NO way to get it back I see this business as a bait and switch business.This business cares ONLY for their bottom line