Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** made a purchase during our 50% off saleTwo of the items purchased did not receive the 50% off discountShe was advised the discount
would be adjusted once the order was shipped Ms*** is requesting to have a refund in the amount of $160.00.Our records indicate the order placed on 09/19/was charged $An adjustment was made on 9/21/in the amount of $for the two jeans that did not receive the discountOn 01/06/16, an additional credit accommodation was issued in the amount of $We have provided Ms*** with a summary of all of the orders she has placed as well debits and credits that have been issued to her accounts. FULLBEAUTY BRANDS ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 10/2/*** $ $*** 9/19/*** $ $$order total 4/1/*** $ sale price credit 10/14/*** $ return credit 10/14/*** $ Accommodation 2/29/*** $ 1/29/*** $ 1/20/*** $ $ WOMAN WITHIN ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/*** $ 12/15/*** $ 12/4/*** $ 10/2/*** $ 10/1/*** $ 12/29/*** $ 12/29/*** $ 6/6/*** $ 2/25/*** $ 12/18/*** $ 2/25/*** $ $ROAMAN'S ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 8/21/*** $ 8/16/*** $ 8/21/*** $ 12/11/*** $ 11/28/*** $ JESSICA LONDON ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 9/29/*** $ 10/18/*** $ 8/21/*** $ 12/6/*** $ 2/15/*** $ $1/4/*** $ $ BCO ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/*** $ All the necessary adjustments have been made to Ms*** accountNo further adjustments are needed. FullBeauty Brands (d/b/a Woman Within, Roaman’s, fullbeauty.com) cannot assist Ms*** with her Woman Within, Roaman’s, and fullbeauty.com credit cards*** Bank is an unrelated third party and FullBeauty Brands (d/b/a Woman Within, Roaman’s, and fullbeauty.com) does not have the ability to accept payments or remove fees and interest. We ask that she work directly with *** Bank if she needs further assistance with this matter.***'s Contact information is as follows:*** Bank** *** *** ** ***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,FullBeauty Brands (d/b/a Roaman’s) received the above referenced inquiry from Ms*** *** forwarded from your office We understand that Ms*** added items from a catalog to her shopping bag on the websiteThe website displayed the offer for Buy One Get One .50;
however, the shopping bag reduced the second bra with a 50% deductionShe called to have this corrected and was informed the was a misprint online and was informed the correct offer would be 50% off the second braShe is requesting the second bra at the price.The catalog Ms*** ordered from displayed the correct offerThe catalog displays the bras Ms*** entered online as a Bra Buy One Get One 50% off Due to a glitch, the website displayed 50% as but the second bra on Ms *** shopping bag displayed the correct discount of 50%.Ms*** contacted our call center and was advised that the website displayd the incorrect offerShe was informed that the correct offer was the 50% discount off the second bra. Our website includes the following provision covering this scenario:THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.Every effort has been made to ensure accurate information in our catalogs and websitesShould an error appear, we cannot honor the inaccurate information and apologize for any inconvenience. It is rare that product pricing is incorrect and we hope this information satisfies this inquiry. We trust that this matter is now resolvedPlease feel free to let us know if you have further questions or issues.Sincerely,Lorena M***FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168| Fax:

Dear Diane Dove,Thank you for passing along Mr*** ***’s communicationWe understand Mr*** has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr*** has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his requestIf he is receiving communication through *** Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr*** with his requests to cancel his KingSize and fullbeauty.com credit cards; *** Bank is the issuer of the credit cardsFullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr*** work directly with *** Bank if he needs assistance with this matter.***'s Contact information is as follows: *** Bank ** *** *** *** ** *** *** *** *** *** *** *** *** ***We trust this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After receiving my order email showing a different total then what was displayed online, I sent two emails to the company at 7:am and 7:am to [email protected] I did not hear anything back I looked on the website and noticed there was a contact us form and used that. The company claims I was shown the correct amount prior to confirming my purchase, however the cost I was shown online was Additionally, the cost that PayPal showed when I put in my purchase information was the sameIt was only after clicking the confirm purchase button and receipt an order email that my purchase total went up. Below is a screenshot of what I was shown on their website.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***’s communicationFullBeauty Brands (d/b/a Swimsuits for all) is committed to providing a positive customer experience, and we are confident that we can provide the information necessary to resolve this matter. We understand that
Ms*** placed an order online and she states that the shipping displayed $with an order total of $Ms*** claims that she was charged the $shipping when she submitted the orderShe called customer service within an hour and requested free shipping or to cancel her order, but customer service did not honor her requestShe wants the shipping refunded or her, order canceled. We provide the following information online regarding changing or canceling an order: “Contact us within the first hour of your purchase and, in most cases, we can make any necessary adjustments to your order.”Each order is dated, and time stamped in the order it is receivedOur records indicate that the order was submitted on 06-14-at 07:16:AM, ETWe received a total of three emails on 6/14/via the contact us form on the Swimsuits for all websiteCustomer service received the first email at 11:AM, ET, and a reply was sent to Ms*** at 11:AM, ETThe first email arrived over hours after Ms*** submitted her orderWe are only able to make changes or cancel an order within an hour of Ms***’s purchase.The promotion code redeemed on Ms***’s order offered the following: “Coupon ***: free shipping on order of $minimum and 35-60% off SitewideExclusions are clearance items, designer brands, entire product categories, new arrivals, and/or special promotional stylesThis coupon could also apply to only a specific product categoryFree shipping promotions apply solely to orders delivered within the US and includes only standard shipping unless otherwise notedAdditional or variations to the listed exclusions could also applyAll exclusions are subject to change without noticePlease contact us for the specific exclusions/details for this promotion”We provide the following information regarding coupon codes and clearance items: “We've got such great prices and so many special sales that we don't allow coupons to be combined or used on clearance items, unless otherwise notedClearance items are indicated on the site with a grey "Clearance" sticker on the bottom of the product image.”Ms*** received a response that her order did not qualify for free shipping since her merchandise total is $The free shipping applies to orders with a qualifying merchandise amount of $or moreThe item Ms*** ordered is a clearance itemPlease see page in the attached documentThe website displays the item as a clearance item at the price of $26.98.Ms*** states that the website displayed free shipping on her orderThe “Beach Bag” will not display a shipping cost since the method of shipping has not been selected, and Ms*** has not checked outPlease see page in the attached document.Ms*** proceeded to checkout from the “Beach BagThe checkout page displays the selected shipping method to include the cost of shippingThis information is provided before entering her payment method and before she places the orderPlease see page on the attachment.Ms*** was provided the shipping cost and order total before check out, and Ms*** had the option to not place the order if she did not agree with the priceWe received her communications after her order was processing to shipWe are unable to make changes to an order to include canceling the order when the order is processingShe is welcome to return the merchandise for a refund.We thank Mr*** for taking the time to inquire, and we trust we provided the information necessary to resolve this matterPlease feel free to let us know if you have any other questions. Sincerely,Lorena M*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***, Thank you for passing along MsM*** ***’s communicationWe reach out to Ms*** via email, and we provided an explanation of the Swimsuits for all exchange policy. We understand Ms*** ordered two items that arrived later than expectedOnce the
merchandise arrived, one swimsuit was not what she orderedMs*** contacted customer service who refunded the item as well as the shipping she paidMs*** requested that the correct item but customer service insisted that she reorder the item onlineMs*** is asking to receive the original item she ordered without having to replace the order. As instructed online and on the invoice: "To make an exchange, place a new order online at swimsuitsforall.com and use coupon code HALFINT to receive 50% off shipping.” Ms*** contacted customer service on 2/23/who issued a $refund for the merchandise she received incorrectly and $for the shipping charged on her orderThe total refund amount of $was refunded to Ms***’s credit cardMs*** does not need to return the incorrect item she received since we made the error in her shipmentWe are unable to send out the swimsuit without charging for the itemMs*** would need to place the order onlineIf the discount is less than the discount on the original order, she can reach out to us at 1-800-781-We are happy to refund the difference. We thank Ms*** for bringing this error to our attention and apologize for any inconvenience we caused herPlease feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI received a credit of $on my credit cardThis is what I was asking forThank you for your help
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided an explanation.We understand that Ms*** returned merchandise from a recent order and it was returned to her as undeliverableMs*** specifically states that the post
office indicated that the business was not located at the address she wrote on the packageShe contacted customer service via email and phoneShe was originally informed that a return label would be mailed to herShe later received emails stating that she would need to return the merchandise on her ownShe is seeking a refund in the amount of $96.20.As instructed online and on the invoice, International returns must be returned within days to receive a refund on the original credit card used on the order We will only refund the dollar amount of the returned merchandiseThe refund will not include the original shipping and handling fees or duty and tax.We recommend using an insured service with trackable delivery to send back the return merchandise.Mail directly to:swimsuitsforallSoutheastern Ave.Indianapolis, IN 46283All returned merchandise must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo refunds will be issued for products that do not meet these criteria.The return package must include the return information form completely filled out or the refund process may be delayed.Return packages that are lost or damaged in transit are the responsibility of the customer; therefore, we recommend keeping track of the tracking number for reference.FullBeauty Brands (d/b/a Swimsuitsforall) receives returns packages from Canada as well as other countries to the address provided on this responseThe address is the same address printed on invoices and provided on the websiteWe recommend that the Ms*** follow the return directions and fill out any necessary paperwork to return the packageWe will not be able to issue a refund without a return and we are not responsible for the return postage as it is the Ms***’s responsibility.We thank Ms*** for taking the time to inquire and believe we have provided the information needed to resolve this matter.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI understnad that emails are set up in advance but a month is far long enough to handle my request If I have further problems from weeks hence I will make contacts to them and to Revdex.com again Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Every communication with this company, both online and over the phone has had a different excuse for their failure to honor their own sales advertising. First it was that I was incompetent to place an order, and now it is the lowest item. This could be understandable if I ordered two items of different prices, but that was NOT the case, I was ordering items of the SAME price, nor did it appear to give me the discount on both of the lower priced items which led to my cancellation of one robe. I find it absurd that their exceptions include catalog orders when this advertised sale was ON the catalog! Either way this business has exceedingly poor customer service and they have permanently LOST a customer due to and/or DECEPTIVE advertising!
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and left a voice messageWe also contacted Ms*** via email and resolved this matter to her satisfactionWe understand Ms*** placed an order online using a promotional code for free
shippingPrior to completing her order, the free shipping was deductedMs*** states she received a confirmation email indicating the shipping was charged on her orderShe is requesting a refund for the shipping amountDue to a system glitch, the shipping was charged on Ms***’s orderWe have issued a refund in the amount of $for the shipping costWe have provided Ms*** with the authorization code and reference number in a separate emailWe thank Ms*** for taking the time to inquire and trust that this matter is now resolvedIf you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Mr*** ***’s communicationWe understand Mr*** is requesting to be removed from all forms of communications from all the FullBeauty family of BrandsHe is upset that he received a phone call from FullBeauty Brands and is requesting to cancel his
cards after they have been paid off.FullBeauty Brands has an inbound call center and our customers are not contacted via phone unless it is requested by the customer or there is a concern which requires our management team to callA member of management contacted Mr*** one time in response to written and verbal profanity he used when communicating with our associates. He requested to have all communication stopped on 11/16/We immediately removed him from all catalog and email distribution lists as of the date of his requestMr*** will no longer receive calls, mail, emails, or catalogs from any of our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr*** with his requests to cancel his KingSize and fullbeauty.com credit cards; *** Bank is the issuer of the credit cardsFullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr*** work directly with *** Bank if he needs assistance with this matter.***'s Contact information is as follows: *** Bank ** *** *** *** ** *** *** *** *** *** *** *** *** ***Mr*** mentions that he would like to exchange a product for a smaller sizeWe have issued a refund for the hoodie in the amount of $48.98.We trust this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’ communicationWe reached out to him via phone and provided a resolutionWe understand that Mr*** placed an order on July 23rd for pairs of jeans which were backorderedOn August 26th, he received an email indicating his
backordered items were cancelled due to the items not being availableMr*** went online and saw the jeans were available but at a higher priceHe is requesting to reorder the jeans for the lower price he would have originally paid. Unfortunately, during the processing time of this item, it became unavailableIn reviewing the inventory we are not expecting to receive this item in the near futureWe understand the website shows the item as being available; however, it has not been updated with the correct informationIf the merchandise becomes available in the future, we would be more than happy to honor the sale price for Mr***We also offered to honor the sale price for an item whose original price matches the jeansWe have made this notation on his fileWe thank Mr*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: 1.866.810.8749jd***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***, I called and let them know I did not want to keep the items several times, at that time, why not note that to my account, instead of continuing to keep changing a customer for a item they do not wishing to keepThe reason I could not return items within the proper time was because they made me wait for a long period of time for the return labelsI asked them over and over can they do something else beside send it in the mail, they responded noIf they go back and listen to the tapes they will hear me trying to do the right thing so it wouldn't be a problemI never seen a company that mistreat a customer in this mannerNormally they would look out for the customer betterNow they don't want to work this out, or admit to there laps in what made this simple transaction, larger then what it should beNothing good will come to a company that sits up and take advantage of customersThey're product did not look like the pictures in the magazineSo they're just upset I didn't want anything from them and this is their way of still getting money from peopleIts horrible

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** made a purchase and returned merchandiseShe states she received an email stating she received a credit for the merchandise she returned
but did not see the amount reflected onto her Jessica London credit cardMs*** was advised the refund was issued in the form of a merchandise creditShe is requesting to have the refund applied to her Jessica London credit cardOur merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.” Ms*** placed an order on 09/13/in the amount of $She returned part of the order on 12/30/Per our return policy, she was issued a merchandise credit in the amount of $due to the length of time it took her to return the merchandiseUnfortunately, we are unable to issue the credit to her Jessica London credit cardWe thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to him via email and provided resolved the matter to his satisfaction.We understand Mr*** noticed the swimwear his wife purchased faded after three uses at her swim classSwimsuits for all advertised
the swimsuit as Chlorine resistantMr*** contacted Swimsuits for all on several occasions but did not receive assistance with this matterHe is requesting a refund or a new swimsuit. Aquabelle's exclusive nylon fabric is made with Xtra Life Lycra spandex which is advertised to resist chlorine 5-times longer than ordinary suitsAquabelle advertises this swimsuit as chlorine resistant and colorfast. Our records indicate that the post office delivered the swimsuit on 3/1/and we received the first email contact on 4/18/The swimsuit should have retained fit, shape, and should have looked new longerWe apologize that the associate did not assist Mr*** with this quality issue since the item did not perform as advertised.We have issued a $refund to the PayPal account Mr*** used on this orderWe ask that he allow to business days for the refund to post to his account.We appreciate the time Mr*** took to inquire, and apologize for any inconvenience this caused. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***Office: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Hello,Their was no offer by the company to resolve this matterThey are trying to make another saleThey further are sticking to their story which is based upon completely misleading online informationI have shown this site to over people without telling them why, each has when asked what they think the sale is, stated buy get one freeThe company chooses arbitrarily what you getThe free gift they also tried to not include as often when checking out it also erases when they of fear free S&H, or other promotionsVery sad, poor ethics. Further, I find it interesting they provide an address that does not have a correct zipped for that region and are in fact based out of El Paso Tx.,not Indiana as they state.I would be interested in knowing how many complaints this company has under it's or it's Parent Co.,These online companies (most I have had great transactions with) are using tactics illegal in many States by having a Parent Co., etc locatedin a different stateHopefully at some point some group or agency will put a stop to this misleading sales tactics and bad business practice.I have been a professional, private business owner for some 25+ years, four companies and NEVER would consider the type of misleading sales methods they so gladly follow.Sincerely,***