Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along *** ***’ communication We reached out to her via phone and resolved the matter to her satisfaction. We understand that Mr*** placed her order online which displayed an order total of $ AUD and received an email confirming
this order totalShe received an email from i-parcel after her order was charged confirming the amount of $had been chargedShe is requesting a refund of the difference.Our records indicate that the amount is correct on our endDue to a computer glitch at i-parcel’s end, the incorrect amount was charged to Ms***’ account. We communicated the matter to i-parcel on Ms***’ behalf and i-parcel has issued a refund in the amount of $AUDWe ask that Ms*** allow to business days for the refund to post to her account.We thank Ms*** for taking the time to inquire and apologize for any inconvenience we caused herWe trust that this matter is now resolvedPlease let us know if you have further questions or concerns.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email after failed phone attempts.We understand that Ms*** reviewed our response and determined that the response did not resolve her complaintMs*** indicates that she received emails that stated she would receive the free itemShe feels the coupon should not have been accepted if she did not qualify to activate the offer.The promotion code disclaimer as presented via email, postcard, and website: “Use code WWFREE to receive 50% off original priced items, plus a free gift on orders $or more when you use your Woman Within Platinum credit cardValid online onlySubject to credit approvalNot applicable to gift cards or prior purchasesWe reserve the right to substitute a gift of equivalent valueLimit one gift per orderDiscount applies to subtotal only and does not include shipping and handling or taxesExcludes items shipped directly from Third Party Brands, Clearance, National Brand Swim, National Brand Shoes, National Brand Lingerie, Chelsea Studio, Ashley Graham, Goddess, Perfect tees and tunics, Levis, NFL, NHL, MLB & EllosMay not be redeemed for cash or combined with other offersReturns credited at the discounted priceComenity Bank issues Woman Within credit card accountsExpires 05/04/at 2:AM EST.”We previously indicated that Ms*** qualified to receive part of the offerThe promotion code offered 50% off qualifying items which Ms*** receivedThe promotion code reduced three out of the four items on her order free of chargeThe forth item is a clearance item and is excluded from the offerPlease see the attached invoice.The second part of the offer applied to our private label credit card customers onlyThe free item activates on the order if two conditions are metThe private label credit card had to be used to pay for the orderMs*** met this conditionThe second condition required that the minimum purchase requirement of $be met by eligible items after discounts are appliedMs*** did not meet this requirement; therefore, the order did not generate the free itemThe promotion code will appear on the order and does activate discounts based on eligibility; however, the coupon redemption does not display the free item on Ms***’s orderPlease see the attachments.Our records show that Ms*** submitted an order containing eligible and one excluded item on clearanceThe three eligible items were $each prior to adding the promotion codeThe coupon redemption reduced the three eligible items to the price of $each for a total of $in eligible itemsThe promotion code also offered a free gift with two additional conditionsOur private label credit card must be used pay for the order which Ms*** usedThe second condition that must be met to activate the free item is a minimum purchase requirement of $in eligible merchandise which Ms*** did not meetThe clearance item she added to her order was excluded and did not count towards the amount needed to activate the free offer.Our website is designed to inform our shoppers that a promotion code has been added as long as the promotion code has not expired and is validThe scripting provided is: “Your promotional code WWFREE has been successfully added to qualifying items in your shopping bag.” The added promotion code will activate the offer on valid items in the shopping bag and the discount will reflect on the valid items onlyIf valid items have not been added, the offer will not display on any of the excluded itemsThe promotion code will be visible on the order but the free gift will not be added as a separate item unless the minimum requirements are metOur records show that the order does not reflect the free item; it reflects the promotion code only.We were unable to reach Ms*** via phone; therefore, an email explanation was provided. The offers presented to our shoppers include the exclusions on a link labeled as “See Details”Once a promotion code is redeemed in the shopping bag, the details and exclusions are provided to the left of the promotion code boxMs***’s order did not qualify to receive the free item offer since the minimum purchase requirement was not met.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***,Thank you for passing along *** ***'s communicationWe reached out to her via email and provided an explanation. We understand Ms*** attempted to place an order using a promotion code for $off your order and free shipping and returns for orders over $
She states the loungers she wanted to order were part of a buy one get one free deal but were not applying to her orderShe was advised to contact our customer service department the following day to have her order fixedMs*** is requesting to have the promotion code honored and a free lounger. Our records indicate Ms*** contacted our contact center on 01/01/and was advised to contact our Customer Service department the following day for further assistanceOn 01/02/18, our customer service representative advised Ms*** the loungers were not advertised as buy one get one freeHowever, they were advertised as "Free slippers with purchase." Please see Attachment A. Ms*** also provided us with a screen shot of her shopping cartThe promotion code for $off her order was appliedIn addition, the loungers indicate "Buy 1, get a free item (non-matching)" which is in reference to the free slippersPlease see Attachment B. The promotion code for $off your order and free shipping and returns for orders over $expired on 01/01/When the order was accessed for review on 01/02/18, the coupon had expiredWe are happy to provide Ms*** with a comparable coupon if she wishes to place an order. We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe were unsuccessful in reaching Ms*** via phone; therefore, we reached out to her via email and resolved the matter to her satisfaction.We understand that Ms*** returned three bras using her own label and mailed the
package via first class mailShe states she did not use our return label to avoid a return postage fee in the amount of $Ms*** indicates that the package was returned to her as refused; however, we don’t have record of a return attemptWe show that the promotion code redeemed on Ms***’s order provided her with free shipping and free returns as part of the offerMs*** would not have incurred the $fee for using our return labelShe is welcome to return the package using the Easy Return Label that is attached to the front of her invoiceShe will receive a full refund as soon as her merchandise is processed as a return by our warehouse.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: 1.800.781.9168| Fax: 1.866.810.8749lm***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communication.We understand Ms*** has requested to be removed from our catalog distribution list, but she continues to receive mailingsMs*** is requesting to be removed from any future mailings and wants to know
how we received her informationOur records indicate Ms*** was removed from our mailing list on 09/08/Our catalogs are prepared in advance which is the reason Ms*** continued to receive some of our catalogsWe show the last catalog mailed to Ms*** was on 10/04/which she will receive this week from Roaman’sMs*** will not receive any future catalogs after this.We show that Ms*** made a purchase in through Fullbeauty which added her to our catalog distribution listThis also added her to the Fullbeauty family of brands catalog distribution list.We thank Ms*** for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***, Thank you for passing along Ms*** * ***‘s rebuttal We reached out to her via phone and provided the information necessary to resolve this matter.We understand that Ms*** perceives that the catalog offered an additional 40% off the when ordering online; however, this is not what was offeredThe catalog presents the option to order online and provides instructions to the customer on how to add the items to her online order so she can receive the discounts offered in the catalog.She received a catalog that advertised “Order online with Catalog Quick Order and we’ll take 40% OFF EVERYTHING YOU CHOOSEJust enter an item number in our search box, click go, and you can shop away." She attempted to order items online but the 40% discount was not appliedShe contacted Customer Care and Executive CommunicationsShe is seeking 40% off all the items in her shopping bag as well as the free shipping and free returns offered in the catalog.Our records indicate that Ms*** received a catalog with welcome pricing at 40% offAll the items in the catalog had a sale price reduction of 40% or more on all items in the catalogA coupon code was not needed since the sale price listed in red font displayed the price with the discount While our original prices never change, we do run different sales and promotions throughout the yearThe original price is listed in the black font on the catalog and website.Our customers have the option to order onlineIn order to receive the special pricing that is offered in the catalog, the Catalog Quick Order feature on the website must be usedThis will enter the item with the item numbers provided in the catalog and will display the sale price offered in the catalogThis feature does not add an additional discount to items selected from catalogsThe catalog Ms*** received provided instruction on how to order online and receive the discount offered in her catalog.We reached out to Ms*** and explained that the item in her shopping bag included the discount offered in her catalogWe accessed her shopping bag and all the items correctly displayed the sale price offered in the catalog she receivedHer expectation was to receive 40% off in addition to the sale price which reflected the 40% off discountShe understood that 40% would be deducted from all items on her order as long as she placed the order online which was not the intention of the offer. We thank Ms*** for taking the time to inquire and we invite her to place her order at the sale price offered in her catalogShe may redeem any promotion code of her choice in order to maximize her savings We are confident we provided the information necessary to resolve this matter.Sincerely,Jasmine D***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** *** communicationWe reached out to her via phone and provided an explanation and resolved this matter to her satisfaction We understand Ms*** returned merchandise and was issued a credit of $that had to be used within
daysShe states she placed an order for a lace dress and lace top which were on backorder until 12/25/On 12/15/Ms*** saw a pending authorization in the amount of $that she was unaware of. Ms*** is requesting to have her new order honored for the same amount of the sale pricesOur merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.”Our records indicate Ms*** made a purchase on 03/20/and returned merchandise on 11/21/Per our return policy, a merchandise credit was issuedOur system retains the gift card information for only daysThereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. On 11/29/a mail exchange order was fulfilled in the amount of $Ms*** stated she requested an exchange for a top and dressUnfortunately, an exchange for the original dress was made and was charged in the amount of $Ms*** has returned the merchandise and the return tracking confirms the merchandise is on its’ way to our warehouseAs a courtesy, we have issued an upfront credit of $for the returnWe advise Ms*** to allow 3-business days for the refund to reflect onto her account.Today, 12/27/16, we have placed the new order for Ms*** honoring the sale price and using her merchandise credit.We thank Ms*** for taking the time to inquire and trust that we solved this matter to her satisfactionPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received an emailI do not have an email with a credit in my spam or trash folderI would like to receive my credit for $that I did not receiveAgain, this was my money that I was unable to use because of the companies poor email communications and lack of customer careThis is a scam to keep moneyHorrible business practices and policies that are not customer friendly.They also argued that they cannot tell if I “used” the gift cardSo...now your calling me a liar and keeping my money? Look under my order historyI placed two orders with credit cards never a merchandise credit. I would like my credit, that is my money I could not useThank you
Regards*** ***

Removed huh? Yet another email received days after your responseClicking the unsubscribe link produced this....(pic attached)"Promotional E-mail Opt OutWe have been unsuccessful in identifying your accountIf you would like to opt out, please contact customer service at the number on your billing statementWe regret any inconvenience."I have called, emailed and clicked way too many unsubscribe links and you still continue to violate my privacyI even block you and you just use another email address You are in direct violation of many federal anti-spam laws SO I WILL DEMAND FOR THE LAST TIME, REMOVE ME!

Dear ***,We received
Revdex.com inquiry *** forwarded to us from your office and are writing to
respond. FullBeauty Brands (d/b/a Woman Within) is committed to providing
a positive customer experience and we are confident that we can resolve this
matter to the customer’s
satisfaction. We understand
that Mrs*** *** placed a telephone order on 07/20/in the amount of
$for four blouses and subsequently returned two of them back to us for
exchange, due to sizing issues. Our
records show that her return was processed by our warehouse on 9/15/and a merchandise
refund in the amount of $was issued back to her Woman Within credit
card.Unfortunately,
by the time the blouses were returned to us, Mrs*** exchange request could not be completed due to the availability
of the merchandiseItem # 0047-41843-was no longer available and item #
0047-11787-will be available until 11/24/We asked Mrs*** to please
contact us via phone at 1-800-228-and let us know if she would like for us
to reserve the available item or if there is any other item(s) she would like to
order insteadWe contacted
Mrs*** via e-mail and offered and apology for any inconvenience this might
have caused her and we presented her with a 40% off coupon for one item for her
next purchaseWe trust
this matter is now resolved.Best
regards, Marcela
***FullBeauty
BrandsExecutive
Communications Office

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe were unable to reach Ms*** via phone; therefore an explanation was sent via email. We understand Ms*** returned merchandise and received a refund in the form of an E-Gift CardMs***
logged in to the website to redeem the gift card, but the gift card was not online to redeemShe contacted customer service who informed her that the gift card was sent via email in July of She no longer has her emails from that time frame and requested that we resend the gift card details to her or reissue the gift cardCustomer service advised that the gift card does not expire, but we retain the gift card for daysMs*** was advised that the gift card could not be reissuedShe is seeking a refund or store credit in the amount of the original refund.Our merchandise return policy as presented online: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem itAll returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo E-Gift Cards will be issued for products that do not meet these criteriaPlease include your completely filled out return information form in your return box or the E-Gift Card process may be delayedReturns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a referenceIf you used the label provided, you can track your return by entering the tracking number at fedex.comAll customers will receive an email notification when their return has been receivedIf you have a registered account with us, log in to Account to see if your return has been processed.”Our records indicate Ms*** placed her order on 06/16/in the amount of $We received a return containing two items and a refund for the two items was processed on 7/24/for a total of $Ms*** returned the merchandise using our free return labelPer our return policy, we issued a refund in the form of a $E-Gift Card to the email address we have on file. FullBeauty Brands (d/b/a Swimsuits for all deployed an email containing the E-Gift Card on 07/25/The email indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms*** contacted our online customer support on 4/2/and 4/3/regarding her refundCustomer service informed Ms*** that our system does not retain the information for more than daysThe E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms*** to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regardless of what your "fine print" says, you are required to honor any "large print" mistakes made by the companyIf you made a mistake, you still need to honor itYour "large print" promised me the attached sweater at 50% off, and that is what you are required to provideFurther, this exact type of "mistake" keeps happening, which indicates a pattern of abusesThis is not the first time I have had to call customer service to request that they honor an advertised priceMany other times, I simply decided not to order an item where the promised discount was not appliedI could overlook "mistakes" once or twice, but repeated problems I cannotClearly, you don't seem to care about retaining a customer who has been a loyal Fullbeauty shopper for many, many years (since long before it became Fullbeauty)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI appreciate their prompt attention in this matter
Regards,
*** ***

Dear *** ***, Thank you for passing along Ms*** * ***’s communication. Ms*** states she requested to be removed from the email distribution lists, but she continues to receive emailsShe states she placed an order on 12/01/and received email promotions on
12/30/16. Our records confirm that Ms*** placed an order through Swimsuitsforall on 10/21/We were unable to confirm with Ms*** if this is the company she is receiving email fromWe don’t have record of orders placed with our other brands and we don’t show that emails are generating from those brands. FullBeauty brands (d/b/a Swimsuitsforall) has added Ms***’s email address to the do not email listIt can take about two weeks for the entire process to complete since emails are prepared in advance.We contacted Ms*** via phone and left a message on her voice mailWe also contacted her via email and provided an explanation on how the customer information is managed. We thank Ms*** for taking the time to inquire and are confident that this matter is resolved to Ms***'s satisfaction.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, FullBeauty Brands (d/b/a Roaman’s) received the above referenced inquiry from *** *** forwarded from your office and we are writing to respond. Our understanding is that Ms*** returned merchandise from a Roaman’s order she placed June 7, The total amount she
was refunded was $ in the form of a gift cardShe indicates that she received an email indicating her return was received but was not aware that another email would be sent with the gift card detailsOur return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchaseWe will deduct $from your gift card or refund when processing your return if the Easy Return Label, which is located on the invoice, is used.” This information is provided online, in catalogs, as well as the invoice Ms*** received with her order. Ms***’s return was received after the day period to receive a refund to her original payment methodPer our return policy, she was provided the gift card number and pin on the letter that was sent via emailShe was advised that she would not receive a plastic gift card in the mail Instead, her gift card information would be loaded to our files and would be retained for a period of days Thereafter it will still be valid, however she will need to provide the details noted on the letter (gift card number and pin) to redeem it toward a new order Gift cards issued are good for new purchases until a $balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law Ms*** was advised to retain the Gift Card/pin number for her records as FullBeauty Brands is not responsible for lost or misplaced Gift Cards. As stated on our website: If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processedPlease note, a "delivered" scan at our warehouse does not indicate complete processing of your returnPlease allow approximately business days from delivery to completely process through our system and generate your return credit. Ms*** mentioned that she was provided a return received email which indicates her return was receivedShe was informed in the email that a gift card would be issued if her return was received after daysThe email containing the gift card details was sent to her after our system generated her return credit in the form of a gift cardThe email was sent to her on 12/31/to the same email address she received the email indicating the return was receivedGift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after days. We thank Ms*** for taking the time to inquire and trust that this resolves this matter Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M***Executive CommunicationsOffice: | Fax: [email protected] | www.fbbrands.com

Dear *** ***,Thank you for passing along *** ***'s communicationWe reached out to her via email and provided an explanation of this matter. We understand Ms*** had an item on backorder that she canceledShe states she was still charged $for the canceled
merchandiseShe is requesting to have the amount refunded. Our records indicate Ms*** placed an order on 12/24/for a sleepshirt totaling $The item on her order was on backorder and canceled, per her request, on 01/08/We do not charge our credit customers for back-ordered items until we ship the merchandise; therefore, we did not charge Ms*** for this canceled sleepshirt.On 01/05/18, Ms*** placed an order via fullbeauty.com for two briefsThis order total of $was charged when the merchandise was shipped on 1/9/This charge is the amount she currently sees charged to her accountWe have provided Ms*** the order number and the details of the order in a separate email. We thank Ms*** for taking the time to inquire and trust that this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # *** from Mrs*** *** forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we
can resolve this matter to the customer’s satisfaction
Our records show an Amazon on-line order placed by Mrs*** *** on 11/28/for a black and white poncho and a violet tunicWe also show that Mrs*** submitted a return authorization via
Amazon portal on 12/31/and cancelled a few hours after listing sizing issues as the reason for her return
It is Amazon policy to refund the purchase price of an item(s) purchased within days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
usedCustomer can always return the item(s) utilizing the carrier of her choice
Please be advised that customer exchanges are not supported nor offered by Amazon
Our records also show that the dark violet tunic Mrs*** wishes to exchange is sold out and is no longer availableWe recommend that Mrs*** returns the item at her convenience using the
carrier of her choiceShe can also place a new order for the tunic from the newest collection and available color if that is her desire
Please feel free to contact me at the phone number below if I can be of a further assistance
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the merchant's response because it is a lie I will simply not do business with a deceptive company, and I hope that the Revdex.com publishes my dispute so that other people can see how this business is deceptive
Regards,
*** ***