Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Jessica London isn't reporting proper information to Comenity Bank, then they should do so Jessica London's website still indicates that the return was received but Comenity Bank is reporting a negative mark on my credit and charging me interest for the returned item I cannot accept this as a resolution until both parties have communicated the information so that I am not being attacked by Comenity Bank for an item I have returned, due to Jessica London's incompetence I do not consider this issue resolved at this time Regards,*** ***

Dear Diane Dove,Thank you for passing along Ms* *** ** *** communicationWe have been unable to communicate with Ms*** via phone but we have left messages on her voice mail and she has responded via our voice mail.Ms*** was informed via voice mail that a letter had been sent to her via the US Postal Service on 11/4/Due to the time the letter was dropped off, the post office would have pick up the letter on 11/5/and the letter will be delivered to her within the business days the US Post Office allows for deliveryShe was informed that the Merchandise Credit gift card number, pin, and value for each refund were included in the letterEnough time has not been allowed to for Ms*** to receive the letter.Per our return policy: We are happy to issue a refund of the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card* equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. * Gift cards issued are good for new purchases until a $balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard We trust this matter is now resolved.
Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.coml***@fbbrands.com

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand that Ms*** returned itemsMs*** states she cannot find the email that included the gift card number and pinShe is requesting
to have a new gift card issued to her.Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)If our Easy Return Label (ERL) is used, a fee in the amount of $charged.Our records indicate Ms*** returned the merchandise and was refunded the amount of $on 06/26/for the three dressesThe refund included the merchandise subtotal of $less the $for the use of the Easy Return LabelAn email to this effect with the gift card and pin number was sent on 06/30/15.Our system retains the gift card information for only daysThereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax

Dear *** ***,Thank you for passing along Ms*** ***’s communicationFullBeauty Brands (d/b/a Swimsuitsforall) is committed to providing a positive customer experience and we are confident that we can resolve this matter to her satisfaction.We understand Ms*** had gift cards that were
issued for her most recent orderShe requested to have the gift card refunded but was informed that the option was not possibleShe is requesting a refund in the amount of $to be refunded to her credit card.Our records indicate that Ms*** submitted order #*** on 12/13/The order was paid with a gift cards in the amounts of $and $The remaining amount was charge to her master card in the amount of $Her order total was $82.29. Return merchandise is refunded according to the payment method used on the order$was charged to her credit card and $is the most that can be refunded to her credit cardReturn merchandise that was paid for with a gift card will receive a refund in the form of a gift card. The order consists of items that were returned on 1/03/The refunds were issued as follows: item paid refund type refunded side tie top $gift card $black boy short $gift card $twist front top $credit card $black brief $gift card $Per Ms***’s request, the gift cards in the amount of $26.47, $16.69, and $were voided today and the refund in the amount of $was issued to the MasterCard Ms*** used on order #*** which began the trail of gift card redemptionThe MasterCard used on order #*** is different from the MasterCard used on order #***We ask Ms*** that she allow business days for the refund to post to her account.We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’We reached out to her via email and provided an explanation. We understand Ms*** returned all the merchandise from an order and was charged $to return the merchandiseShe states she received a bill for $and made a
paymentMs***’ received a new bill with two late fees totaling $She is requesting to have the fees removed. Our merchandise return policy as presented online, in catalogs, and invoice: "Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase."Our records indicate Ms*** placed an order on 01/08/in the amount of$The amount consisted of $in merchandise and $for shipping and handling feeOn 02/01/18, we received her return and we issued a refund for the merchandise amount of $As stated in our return policy, the original shipping and handling fee is nonrefundableMs*** is still liable for the original $shipping and handling fee.FullBeauty Brands (d/b/a Woman Within) cannot assist Mr***’ with her request concerning the Woman Within credit card; *** *** is the issuer of this credit cardFullBeauty Brands (d/b/a Woman Within) cannot accept payment, cancel a card, or remove interest charges or fees.We ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter.***'s Contact information is as follows:*** *** *** ***
*** ** ***
***We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** *** communication We reached out to her via email and provided information required to resolve this matter. We understand that Ms*** returned a jacket and received a refund to her original payment method in the amount of
$She contacted us the day after the return was processed and refunded to notify us that the Visa she used had been discardedShe is seeking an additional refund in the form of a refund check.As stated on our website: For return credits for items purchased within days of receipt, we'll issue a credit to your original method of payment less shipping and handling charges. Our records indicate that we were not notified prior to receiving Ms***’s return that the card used on the order had been discardedThe return was refunded to the Visa used on the orderMajor credit card information is not retained on the customer’s fileMs*** will need to provide the credit card number and expiration date so we can charge the Visa and then issue a refund check.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear Diane Dove,
Thank you for passing along Mrs*** *** Revdex.com inquiry # *** to usFullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction
We understand that Mrs
*** placed two orders within the past month using two percent off couponsUnfortunately the discount did not apply to all of the items ordered due to an oversight on our end
Please be advised that Mrs*** was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-business days
We trust that this matter is now resolved
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Sent: Tuesday, April 25, 10:AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #*** I received a call from someone with their corporate office around thirty last nightAfter I had already received an email about an hour earlier telling me it was too late to modify or cancel the orderThe only option was that I would be charged and would have to attempt to return the unwanted itemsThe person with corporate confirmed they did release the fraud hold without my authorization They apparently called my bank just to match my information and then released the holdTheir customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issueShe is investigating my inquiry and will attempt to cancel the order but it has already been invoicedI was told she will call me back todayI am not pleased with themI honestly don't understand why they are making this so complicated I should have been able to modify my order immediately when I caught my error They have made it impossible to fix a simple mistake She did not provide the option to modify the order just possibly cancel if she can intervene before it shipsThey do not value their customers business Why did I have to file a complaint to receive a call Her explanation was the customer service department does not have the authority she doesSo why have a customer service department if they are not empowered to assist the customer They force the customer to file a complaint if they need help She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries) I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack WowMy order is not important to themAll they care about is my money.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms*** placed an order that was shipped through ShoebuyThe shoes she received were not the shoes she orderedShe contacted
Shoebuy for assistance with the return and was informed she would be responsible for a restocking fee the refund would be issued in the form of a merchandise certificateShe is requesting a full refund to her original payment method.We understand how it can be confusing to our customers when our 3rd party vendors have different return policies from our ownOur 3rd party vendors do not have the option to refund in the form of a gift card from their storeWe reached out to Shoebuy via email to request a postage paid return label to be emailed to Ms***A full refund will be issued to Ms***’s original payment method. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.800.265.7073lm***@fbbrands.com

Dear *** ***, FullBeauty Brands (d/b/a ***’s) received the above referenced inquiry from Ms*** *** forwarded from your office. We reached out to her via email and provided an explanation. We understand that Ms*** saw the balance on her ***’s credit card increase
over nightShe is requesting a detailed itemized statement of the returns she has madeMs*** also stated she washed an item which shrunk Ms*** has made a total of returns since which were credited to her ***’s credit account Date Refunded Invoice Item ERL (fee) Tax Price Total Refunded09/27/15 *** *** *** *** $7.50 $2.52 $41.99 $44.51 Pale Blush big-shirt01/05/16 *** *** *** *** $7.50 $2.10 $34.99 $37.09 Mock neck pullover01/26/16 *** *** *** *** $29.99 Black Nylon jacket *** *** *** $7.50 $3.60 $29.99 $63.58 Boysenberry nylon jacket 01/28/16 *** *** *** *** $7.50 $1.35 $22.49 $23.84 Boysenberry nylon jacket02/05/16 *** *** *** *** $7.50 $1.80 $29.99 $31.79 Peacock Fleece jacket04/01/16 *** *** *** *** $7.50 $2.22 $36.99 $39.21 Tie Front Tankini04/07/16 *** *** *** *** $27.00 Twist Front Tankini *** *** *** $19.99 2-pocket big-shirt *** *** *** $7.50 $4.02 $19.99 $71.00 French check big-shirt04/20/16 *** *** *** *** $29.99 Hooded Cardigan *** *** *** $19.99 Open work tee *** *** *** $7.50 $4.20 $19.99 $74.17 Open work tee Per our return policy: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchaseWe will deduct $from the gift card or refund when processing the customer’s return if the customer used our Easy Return Label (ERL). As stated in our return policy, shipping and handling charges are not refundedThe shipping and handling amount is the customers’ responsibilityIf the customer kept items from any orders they partially returned, they are also responsible for the amount of the merchandise they kept Ms*** also stated she wanted to return merchandise that had shrunk after it was washedWe will accept this return from Ms***Once we receive the merchandise, we will issue a refund for the merchandise subtotalPlease refer back to the return policy in regards to how we will issue a refund and our time frame FullBeauty Brands (d/b/a ***’s) cannot assist Ms*** with her ***’s credit card*** *** is an unrelated third party and FullBeauty Brands (d/b/a ***’s) does not have the ability to accept payments or remove fees and interestFullBeauty Brands (d/b/a ***’s) does not have the ability to make changes to Ms***’s balance. We ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter. ***'s Contact information is as follows: *** *** *** *** ** ***
*** We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely, Jasmine D***, Executive Communications Office: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms***’ Shopper’s Club membership automatically renewed even though she removed her credit card information Ms*** is requesting to have
the Shopper’s Club fee of $to be refunded. Our records indicate Ms*** enrolled to the Shopper’s Club on 02/01/The terms and conditions of the Shopper’s Club as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you Ms*** did not opt out of the automatic renewal via phone or onlineOur records indicate Ms*** contacted us on 02/05/to cancel the membership and to receive a refundWe advise Ms*** to allow 3-business days to see the $refund reflected onto her account. We thank Ms*** for taking the time to inquire and trust that we provided the information necessary to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***, Thank you for passing along Ms*** * ***’s communicationWe reached out to her via phone and explained our return and refund process. We understand Ms*** returned swimsuits from her previous purchase and requested a refund to her credit card but
received an e-gift card insteadShe ordered more swimsuits using the e-gift card and returned the merchandise after trying them onShe indicated that she wanted the credit to her credit card but received another e-gift cardShe contacted Swimsuits for all in March, and an associate advised she would receive a refund to her credit cardSwimsuits for all never issued the credit to her credit cardMs*** called back on 4/16/18, and two supervisors informed her that the refund would stay as an e-gift card as the refund is not eligible for a refund to her credit cardThe supervisors informed Ms*** that a credit card refund cannot be issued on an order paid for by an e-gift card redemptionMs*** believes that the first e-gift card was issued in error and is requesting a refund on the credit card used on the first order. Our merchandise return policy as presented online and on the invoice Ms*** received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shippingReturn your unwanted item(s) within days from the date you received your orderYou will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees)Please allow up to business days for your refund to process and days for it to post to your credit card after we have received your returnYour refund will be applied to the original form of payment.” Our records indicate Ms*** placed her first order on 1/25/in the amount of Ms*** used our free return label to return the merchandise from this orderThe return label tracking shows the carrier delivered the package to our warehouse on 2/13/18, and the warehouse processed her return merchandise on 2/14/Per our return policy, we issued a $e-gift card for the merchandise she returnedMs*** needed to return the merchandise using her own method of shipping; therefore, we did not issue the first e-gift card in error. Our refund policy for merchandise purchased with an E-Gift Card: “If the order was placed with an e-gift card, then you will receive a new E-Gift Card containing the value from your returned items.” The second order was placed on 2/19/18, and Ms*** paid $with an e-gift cardMs*** returned the merchandise, and our warehouse processed her return on 3/7/for $Per our refund policy, we cannot issue a credit card refund when an e-gift card is used to pay for the orderPer our refund policy, we issued the return refund in the form of an e-gift card. We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** made purchases using her Woman Within credit cardMs*** returned merchandise and believes we did not refund the correct amount
which left her with a balance that is acquiring interest and late feesMs*** is requesting to have her balance cleared. Our merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.” The invoice informed Ms*** she can use the return label on the front of the invoice and the cost of $would be deducted when processing her returnThe returns were received in two packages and two Easy Return Labels were used to return the merchandise from the three orders.Our records indicate the first order Ms*** placed was on 02/22/in the amount of $She returned a tee shirt on 08/02/16, which was returned past our day return policy to receive a refund to her accountInstead, she received a gift card in the amount of $Ms*** is responsible for the total amount of $that was charged to her accountThe second order was placed on 04/04/in the amount of $after her $rewards redemptionMs*** returned one notch neck tee that was refunded on 4/21/The amount of $was refunded to her accountMs*** was charged $for the use of the Easy Return Label (ERL)The amount remaining on Ms***’s account, after her return refund and ERL fee, is $227.88.Order Total: $250.37Return Refund:-$29.99Subtotal: $220.38ERL Fee: $7.50Total: $227.88 The last order Ms*** placed was on 07/03/in the amount of $after her $rewards redemptionShe returned a tank which was processed as a return and refunded on 8/2/We issued a refund in the amount of $to her accountThe Easy Return Label (ERL) was used to return this item and the amount of $was charged to her accountThe amount remaining on her account for this order, after her refund and ERL fee is $Order Total: $66.96Return Refund: -$11.46Subtotal: $55.50ERL Fee: $7.50Total: $63.00FullBeauty Brands (d/b/a Woman Within) cannot assist Ms*** with her Woman Within credit card*** *** is an unrelated third party and FullBeauty Brands (d/b/a Woman Within) does not have the ability to accept payments, view payments she has sent to *** ***, or remove fees and interestWe ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter.***s Contact information is as follows:*** *** *** *** ** ***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.first of all now they are just making up names I do not know whom *** *** is Seriously I alos have numerous emails regarding return orders that they can not issue a credit until the return is processed and they specifically said they do not know how there losses happened Seriously Numerous emails stating that they cannot issue a credit until the return happens which I also have tracking numbers for these packages that showed delivery It took over weeks to get any kind of credit back How about a little profession-ism here Alright and stop making up names who is *** So if they are experiencing a loss it is on them It is not my fault I returned everything and where did they also get my daughters name in previous email they mentioned her name She is a minor so for them to mention her name is wrong. Again I have numerous emails from them Now amazon does have an A-Z guarantee that I only used a couple of times, but I took there gift card I did not ask for a credit
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***‘s communication. We reached out to her via phone and left a message on her voicemailWe also reached out to her via email and resolved the matter to her satisfaction.We understand Mr*** placed her order on 11/5/
She was provided a tracking number which indicated the shipping information was sent to FedExThis disposition did not change which prompted Ms*** to contact FedEx customer service a week laterFedEx advised that the disposition meant the label had been printed but was not an indication that the package had shippedShe proceeded to contact Swimsuits for all customer service via phone and chatShe was advised to wait until December in order to obtain further assistance.If a package is shipped from the FullBeauty Brands distribution center and has not passed through the FedEx scanner, the FedEx website will display ("Billing Information Received"). FedEx is unable to post complete information regarding the shipped package until the package has been scannedThe response FedEx provided to Ms*** is a standard generic response used by FedEx Customer Service and is not an indicator that the package did not ship.Ms***'s order shipped on 11/7/with the standard delivery option she selected at checkoutThis delivery option arrives within business days and is not consider lost until the 20th business day which would be 12/5/17. Ms*** was provided the correct response by the Swimsuits for all customer service departmentShe was advised to contact us if the package was not delivered within the 20th business dayFullBeauty Brands accepts the liability for the loss and issues a full refund for the missing package on the 20th business day.FullBeauty Brands (d/b/a Swimsuits for all) values Ms***'s continued businessWe are issuing an up-front courtesy credit in the amount of $which should post within the next business daysWe ask that Ms*** contact us if the package is delivered. We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand Ms*** placed an order online and noticed she submitted the order with more items than she expected to orderShe called to
correct the order but was advised that changes could not be made to her order due to a fraud hold and was advised to contact another department for assistance the next dayShe was advised that the order would not be processed prior to that department speaking to herShe subsequently called back and was advised that the order had been released for processingShe is requesting a cancellation of the order and a refund.We were unable to edit or cancel the order at the time Ms*** contacted us due to a fraud hold on her orderA fraud hold does not necessarily mean the order will not process and shipIt only means that the Consumer Protection Department needs to verify the billing and shipping information with the bank in order to release the order for processingThe ordering customer is contacted if any part of the information does not match the information registered with the bank Since all information matched, the order was released for processing.Ms*** spoke to one of our resolution specialists on 4/24/who advised every effort would be made to cancel her orderModifying the order was not an option since the order was processing to shipShe was advised that she would be contacted once we received a response from the warehouse. Executive Communications contacted Ms*** via phone a few hours later to assure her that every effort would be made to cancel her order as she requestedThe process to cancel the order was explained as well as the time frame to complete the requestUnfortunately, her expectation was to have the order immediately cancelled.Notification was received this afternoon that the order was successfully cancelledMs*** was not charged for the orderThe authorization hold that was placed on her card when she submitted the order has been released. We appreciate the time Ms*** took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive [email protected]