Allyn's Bridal & Millinery Supplies

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Jessica London isn't reporting proper information to Comenity Bank, then they should do so Jessica London's website still indicates that the return was received but Comenity Bank is reporting a negative mark on my credit and charging me interest for the returned item I cannot accept this as a resolution until both parties have communicated the information so that I am not being attacked by Comenity Bank for an item I have returned, due to Jessica London's incompetence I do not consider this issue resolved at this time Regards,*** ***

Dear Diane Dove,Thank you for passing along Ms* *** ** *** communicationWe have been unable to communicate with Ms*** via phone but we have left messages on her voice mail and she has responded via our voice mail.Ms*** was informed via voice mail that a letter had been sent to her via the US Postal Service on 11/4/Due to the time the letter was dropped off, the post office would have pick up the letter on 11/5/and the letter will be delivered to her within the business days the US Post Office allows for deliveryShe was informed that the Merchandise Credit gift card number, pin, and value for each refund were included in the letterEnough time has not been allowed to for Ms*** to receive the letter.Per our return policy: We are happy to issue a refund of the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card* equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. * Gift cards issued are good for new purchases until a $balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard We trust this matter is now resolved.
Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.coml***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***My days were not up when I tried to order on 9-10-I was told they didn't have the information and I feel they are going around in circles with me the bottom line is they hsve there merchandise snd I have no a cess to my money so I'm always going to be back a square one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** *** communication We reached out to her via email and provided information required to resolve this matter. We understand that Ms*** returned a jacket and received a refund to her original payment method in the amount of
$She contacted us the day after the return was processed and refunded to notify us that the Visa she used had been discardedShe is seeking an additional refund in the form of a refund check.As stated on our website: For return credits for items purchased within days of receipt, we'll issue a credit to your original method of payment less shipping and handling charges. Our records indicate that we were not notified prior to receiving Ms***’s return that the card used on the order had been discardedThe return was refunded to the Visa used on the orderMajor credit card information is not retained on the customer’s fileMs*** will need to provide the credit card number and expiration date so we can charge the Visa and then issue a refund check.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear Diane Dove,
Thank you for passing along Mrs*** *** Revdex.com inquiry # *** to usFullBeauty Brands (d/b/a FullBeauty)) is committed to providing a positive customer experience and we are confident we can resolve this matter to the customer’s satisfaction
We understand that Mrs
*** placed two orders within the past month using two percent off couponsUnfortunately the discount did not apply to all of the items ordered due to an oversight on our end
Please be advised that Mrs*** was contacted over the phone earlier today and offered an apology and an explanation of the additional credits going back to her original method of payment within 4-business days
We trust that this matter is now resolved
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Sent: Tuesday, April 25, 10:AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #*** I received a call from someone with their corporate office around thirty last nightAfter I had already received an email about an hour earlier telling me it was too late to modify or cancel the orderThe only option was that I would be charged and would have to attempt to return the unwanted itemsThe person with corporate confirmed they did release the fraud hold without my authorization They apparently called my bank just to match my information and then released the holdTheir customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issueShe is investigating my inquiry and will attempt to cancel the order but it has already been invoicedI was told she will call me back todayI am not pleased with themI honestly don't understand why they are making this so complicated I should have been able to modify my order immediately when I caught my error They have made it impossible to fix a simple mistake She did not provide the option to modify the order just possibly cancel if she can intervene before it shipsThey do not value their customers business Why did I have to file a complaint to receive a call Her explanation was the customer service department does not have the authority she doesSo why have a customer service department if they are not empowered to assist the customer They force the customer to file a complaint if they need help She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries) I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack WowMy order is not important to themAll they care about is my money.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms***’ Shopper’s Club membership automatically renewed even though she removed her credit card information Ms*** is requesting to have
the Shopper’s Club fee of $to be refunded. Our records indicate Ms*** enrolled to the Shopper’s Club on 02/01/The terms and conditions of the Shopper’s Club as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you Ms*** did not opt out of the automatic renewal via phone or onlineOur records indicate Ms*** contacted us on 02/05/to cancel the membership and to receive a refundWe advise Ms*** to allow 3-business days to see the $refund reflected onto her account. We thank Ms*** for taking the time to inquire and trust that we provided the information necessary to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***, FullBeauty Brands (d/b/a ***’s) received the above referenced inquiry from Ms*** *** forwarded from your office. We reached out to her via email and provided an explanation. We understand that Ms*** saw the balance on her ***’s credit card increase
over nightShe is requesting a detailed itemized statement of the returns she has madeMs*** also stated she washed an item which shrunk Ms*** has made a total of returns since which were credited to her ***’s credit account Date Refunded Invoice Item ERL (fee) Tax Price Total Refunded09/27/15 *** *** *** *** $7.50 $2.52 $41.99 $44.51 Pale Blush big-shirt01/05/16 *** *** *** *** $7.50 $2.10 $34.99 $37.09 Mock neck pullover01/26/16 *** *** *** *** $29.99 Black Nylon jacket *** *** *** $7.50 $3.60 $29.99 $63.58 Boysenberry nylon jacket 01/28/16 *** *** *** *** $7.50 $1.35 $22.49 $23.84 Boysenberry nylon jacket02/05/16 *** *** *** *** $7.50 $1.80 $29.99 $31.79 Peacock Fleece jacket04/01/16 *** *** *** *** $7.50 $2.22 $36.99 $39.21 Tie Front Tankini04/07/16 *** *** *** *** $27.00 Twist Front Tankini *** *** *** $19.99 2-pocket big-shirt *** *** *** $7.50 $4.02 $19.99 $71.00 French check big-shirt04/20/16 *** *** *** *** $29.99 Hooded Cardigan *** *** *** $19.99 Open work tee *** *** *** $7.50 $4.20 $19.99 $74.17 Open work tee Per our return policy: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchaseWe will deduct $from the gift card or refund when processing the customer’s return if the customer used our Easy Return Label (ERL). As stated in our return policy, shipping and handling charges are not refundedThe shipping and handling amount is the customers’ responsibilityIf the customer kept items from any orders they partially returned, they are also responsible for the amount of the merchandise they kept Ms*** also stated she wanted to return merchandise that had shrunk after it was washedWe will accept this return from Ms***Once we receive the merchandise, we will issue a refund for the merchandise subtotalPlease refer back to the return policy in regards to how we will issue a refund and our time frame FullBeauty Brands (d/b/a ***’s) cannot assist Ms*** with her ***’s credit card*** *** is an unrelated third party and FullBeauty Brands (d/b/a ***’s) does not have the ability to accept payments or remove fees and interestFullBeauty Brands (d/b/a ***’s) does not have the ability to make changes to Ms***’s balance. We ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter. ***'s Contact information is as follows: *** *** *** *** ** ***
*** We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely, Jasmine D***, Executive Communications Office: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms*** placed an order that was shipped through ShoebuyThe shoes she received were not the shoes she orderedShe contacted
Shoebuy for assistance with the return and was informed she would be responsible for a restocking fee the refund would be issued in the form of a merchandise certificateShe is requesting a full refund to her original payment method.We understand how it can be confusing to our customers when our 3rd party vendors have different return policies from our ownOur 3rd party vendors do not have the option to refund in the form of a gift card from their storeWe reached out to Shoebuy via email to request a postage paid return label to be emailed to Ms***A full refund will be issued to Ms***’s original payment method. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.800.265.7073lm***@fbbrands.com

Dear *** ***,Thank you for passing along *** ***’We reached out to her via email and provided an explanation. We understand Ms*** returned all the merchandise from an order and was charged $to return the merchandiseShe states she received a bill for $and made a
paymentMs***’ received a new bill with two late fees totaling $She is requesting to have the fees removed. Our merchandise return policy as presented online, in catalogs, and invoice: "Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase."Our records indicate Ms*** placed an order on 01/08/in the amount of$The amount consisted of $in merchandise and $for shipping and handling feeOn 02/01/18, we received her return and we issued a refund for the merchandise amount of $As stated in our return policy, the original shipping and handling fee is nonrefundableMs*** is still liable for the original $shipping and handling fee.FullBeauty Brands (d/b/a Woman Within) cannot assist Mr***’ with her request concerning the Woman Within credit card; *** *** is the issuer of this credit cardFullBeauty Brands (d/b/a Woman Within) cannot accept payment, cancel a card, or remove interest charges or fees.We ask that Ms*** and your office work directly with *** *** if she needs further assistance with this matter.***'s Contact information is as follows:*** *** *** ***
*** ** ***
***We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationFullBeauty Brands (d/b/a Swimsuitsforall) is committed to providing a positive customer experience and we are confident that we can resolve this matter to her satisfaction.We understand Ms*** had gift cards that were
issued for her most recent orderShe requested to have the gift card refunded but was informed that the option was not possibleShe is requesting a refund in the amount of $to be refunded to her credit card.Our records indicate that Ms*** submitted order #*** on 12/13/The order was paid with a gift cards in the amounts of $and $The remaining amount was charge to her master card in the amount of $Her order total was $82.29. Return merchandise is refunded according to the payment method used on the order$was charged to her credit card and $is the most that can be refunded to her credit cardReturn merchandise that was paid for with a gift card will receive a refund in the form of a gift card. The order consists of items that were returned on 1/03/The refunds were issued as follows: item paid refund type refunded side tie top $gift card $black boy short $gift card $twist front top $credit card $black brief $gift card $Per Ms***’s request, the gift cards in the amount of $26.47, $16.69, and $were voided today and the refund in the amount of $was issued to the MasterCard Ms*** used on order #*** which began the trail of gift card redemptionThe MasterCard used on order #*** is different from the MasterCard used on order #***We ask Ms*** that she allow business days for the refund to post to her account.We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off saleShe was advised the flat did not qualify for
the discount since it is considered a shoe She is claiming the offer is a advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview SandalsExcludes Ellos, clearance and items shipped directly from third part brandsLimited time only.” Please see the attachment for the description of the offer.As indicated in the offer, the discount applies to Comfortview SandalsThe item Ms*** wanted to purchase was a Comfortview Sling Back FlatUnfortunately, it was not part of the promotionPlease see the attachment for a picture and description of the shoe.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The woman that contacted me wants the card number from the Visa used so she can charge the refund amount to it before issuing a refund checkObviously if I had the card number I wouldn't have filed a complaintThey are doing nothing They need to issue a check for the refund amount.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand that Ms*** recently placed an order and feel she was overcharged for taxHer understanding is that the maximum tax rate in Texas is 6.25% and
is requesting a refund in the amount of $1.30.We collect tax where we are legally obligated to collectThe FullBeauty Brands call center is located in El Paso, TXDue to the call center's physical presence in Texas, there is a provision that allows us to collect the El Paso tax rate which is 8.25%This rate includes 6.25% state sales tax, 1% city sales tax, .5% El Paso county sales tax, and .5% El Paso city transit department sales and use tax for a total tax rate of 8.25%.We thank Ms*** for taking the time to inquire and trust we have provided the necessary information to resolve this matter.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation as well as a summary of all debits and credits of all orders. We understand that Ms*** indicates *** Bank has yet to adjust her account and she has negative trades on her credit report.All the necessary adjustments have been made by FullBeauty Brands to Ms*** accountNo further adjustments are needed. FullBeauty Brands (d/b/a Woman Within, Roaman’s, fullbeauty.com) cannot assist Ms*** with her Woman Within, Roaman’s, and fullbeauty.com credit cards*** Bank is the issuer of her FullBeauty Brands credit cardsFullBeauty Brands (d/b/a Woman Within, Roaman’s, and fullbeauty.com) does not have the ability to accept payments or remove fees and interest nor does it have the ability to make changes to a customer's credit reportWe ask that you work directly with *** Bank if you need further assistance with this matter.***'s Contact information is as follows:*** Bank** *** ***Columbus, OH 2273***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand Ms*** placed an order online and noticed she submitted the order with more items than she expected to orderShe called to
correct the order but was advised that changes could not be made to her order due to a fraud hold and was advised to contact another department for assistance the next dayShe was advised that the order would not be processed prior to that department speaking to herShe subsequently called back and was advised that the order had been released for processingShe is requesting a cancellation of the order and a refund.We were unable to edit or cancel the order at the time Ms*** contacted us due to a fraud hold on her orderA fraud hold does not necessarily mean the order will not process and shipIt only means that the Consumer Protection Department needs to verify the billing and shipping information with the bank in order to release the order for processingThe ordering customer is contacted if any part of the information does not match the information registered with the bank Since all information matched, the order was released for processing.Ms*** spoke to one of our resolution specialists on 4/24/who advised every effort would be made to cancel her orderModifying the order was not an option since the order was processing to shipShe was advised that she would be contacted once we received a response from the warehouse. Executive Communications contacted Ms*** via phone a few hours later to assure her that every effort would be made to cancel her order as she requestedThe process to cancel the order was explained as well as the time frame to complete the requestUnfortunately, her expectation was to have the order immediately cancelled.Notification was received this afternoon that the order was successfully cancelledMs*** was not charged for the orderThe authorization hold that was placed on her card when she submitted the order has been released. We appreciate the time Ms*** took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive [email protected]

Dear *** ***,Thank you for passing along Ms*** ***‘s communication. We reached out to her via phone and left a message on her voicemailWe also reached out to her via email and resolved the matter to her satisfaction.We understand Mr*** placed her order on 11/5/
She was provided a tracking number which indicated the shipping information was sent to FedExThis disposition did not change which prompted Ms*** to contact FedEx customer service a week laterFedEx advised that the disposition meant the label had been printed but was not an indication that the package had shippedShe proceeded to contact Swimsuits for all customer service via phone and chatShe was advised to wait until December in order to obtain further assistance.If a package is shipped from the FullBeauty Brands distribution center and has not passed through the FedEx scanner, the FedEx website will display ("Billing Information Received"). FedEx is unable to post complete information regarding the shipped package until the package has been scannedThe response FedEx provided to Ms*** is a standard generic response used by FedEx Customer Service and is not an indicator that the package did not ship.Ms***'s order shipped on 11/7/with the standard delivery option she selected at checkoutThis delivery option arrives within business days and is not consider lost until the 20th business day which would be 12/5/17. Ms*** was provided the correct response by the Swimsuits for all customer service departmentShe was advised to contact us if the package was not delivered within the 20th business dayFullBeauty Brands accepts the liability for the loss and issues a full refund for the missing package on the 20th business day.FullBeauty Brands (d/b/a Swimsuits for all) values Ms***'s continued businessWe are issuing an up-front courtesy credit in the amount of $which should post within the next business daysWe ask that Ms*** contact us if the package is delivered. We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]