Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # *** from Mrs*** *** forwarded to us from your office and we are writing in response to this inquiry. Woman Within is
committed to providing a positive customer experience and we are confident that we
can resolve this matter to the customer’s satisfaction
Our records show an Amazon on-line order placed by Mrs*** *** on 11/28/for a black and white poncho and a violet tunicWe also show that Mrs*** submitted a return authorization via
Amazon portal on 12/31/and cancelled a few hours after listing sizing issues as the reason for her return
It is Amazon policy to refund the purchase price of an item(s) purchased within days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
usedCustomer can always return the item(s) utilizing the carrier of her choice
Please be advised that customer exchanges are not supported nor offered by Amazon
Our records also show that the dark violet tunic Mrs*** wishes to exchange is sold out and is no longer availableWe recommend that Mrs*** returns the item at her convenience using the
carrier of her choiceShe can also place a new order for the tunic from the newest collection and available color if that is her desire
Please feel free to contact me at the phone number below if I can be of a further assistance
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Department

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via phone and provide the information necessary to resolve this matter.We understand that Ms*** placed an order for a jacket in the color bright cobalt at the price of $The jacket was
backordered at the time of sale and was further backordered additional timesMs*** no longer wishes to wait for the backordered jacket and requested to change to an available color.Ms*** was informed that the only color available in her price rage was the honey mustard which was not a color she likedMs*** wants the option to select from the available colors that are offered online She was not provided the option to select those colors unless she was willing to pay a higher price for those colors.Sometimes only specific colors or sizes are offered at the reduced pricesOur records indicate that Ms*** ordered the jacket from the clearance colors that have been discontinuedClearance items are offered in limited colors and sizesShe asked to replace the backordered color for a color that was available in her sizeThe only color that was still available at the clearance price was the color honey mustard which is now further reduced to the price $24.88.The jacket is available in new colors but the price for those colors is priced $to $in her size, depending on the color selectedMs*** has the option to select any of the new colors but she will be charged a higher price. Ms*** indicates the website does not provide a distinction between the colors on clearance and the other colorsThe clearance colors are grouped on a separate web page with the word clearanceThe higher priced colors are displayed separately and the word clearance is not displayedThe item number for each will differ since we change the last digits on the clearance item Please see attachment.Ms*** was contacted via phone and an explanation was providedShe was invited to order any of the available colors at the toprice and a promotion code for 40% off the item was provided She chose not to take advantage of this offer but the promotion code was provided and she can redeem it at a later date.We thank Ms*** for taking the time to inquire and we trust that we have answered her questions and resolved this matter.Sincerely,Lorena M*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** * *** communicationWe reached out to him via email and resolved the matter to her satisfaction.Ms*** submitted an order online on February 25, and an authorization was placed on her account in the amount of $
Authorizations are placed on the customer’s credit card to verify that the card is active and has not been reported lost or stolenAuthorizations are usually dropped within 3-business days, depending on issuing credit card company’s policyThe order shipped on February 29, and was charged $ 49.89.Ms*** called February 29, to place an additional orderShe ordered one item and then provided payment informationThe order was authorized in the amount of $Prior to ending the order, Ms*** provided a promotion code to redeem on her orderShe did not meet the minimum purchase requirement to activate the offer and opted to place the order on hold while she located more merchandise to add to her order. Our records indicate that Ms*** called back and added two additional items to her orderThe order was reauthorized with the new amountThe order shipped the following day and was charged $Ms*** was only charged once per order. We faxed the Ms*** bank requesting to drop any pending authorizations from the customer’s accountAny remaining authorizations should be released within to hours, depending on issuing credit card company’s policy. We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***, Thanks for passing along Ms*** *** * *** communication to usFullBeauty Brands (d/b/a FullBeauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfactionWe understand that Ms***
placed an on-line order on 12/13/that included a black pair of boots, a green pull over and a green cardiganShe subsequently returned these three items back to us in two separate packages on 12/28/Please be advised that all items have been received at our warehouse; the boots were delivered back to us on 1/09/16, and the green cardigan and pullover show a delivered scan of 1/11/Please also be advised that a "delivered" scan at our warehouse does not indicate complete processing of a return and we kindly ask our customers to please allow approximately business days from delivery to completely process through our system and generate your return creditThis information is clearly stated in our website under tour “Terms of Use”Our records show a return processed on 1/19/for the green carding and pulloverWe also show that a credit in the amount of $went back to the original method of payment the same dayWe contacted Ms*** over the phone earlier today and offered an apology for the inconvenienceShe was also notified of an additional credit of $for the pair of black boots going back to her credit card todayShe should be able to see the credits posted into her account within business daysWe trust that this matter is now resolvedSincerely, Marcela *** FullBeauty Brands Executive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business refused to comply with my request to resolve this complaint - offered only an apology for the issue, and offer for me to return the product, no attempt was made to solve the actual problem.The business fully admits that their shipping restrictions for certain items shipped is only view-able if you click a "more" button that is easily overlooked, and admitted to me during a phone call that they have no plans to make changes to their existing website, which contains the previously mentioned deceitful shipping practices.The business even admits that their other shipping methods have the exact same text in their "More" area as does the overnight shipping, but those shipping options work fine with hemmed pants, leaving even consumers who actually notice the "more" button at a loss for which shipping option can be chosen.Until such time that these items are fixed, and the deceitful business practices are stopped, my complain will remain valid
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided an explanationWe understand Ms*** had store credit for merchandise she returnedMs*** attempted to utilize her in store credit but was unable to do soShe is
requesting to receive a refund for the in store credit to her credit card Our records indicate Ms*** had three store credits for merchandise she returned on 04/20/They were in the amounts of $24.20, $26.95, and $During our transition to a new company we converted the funds to a gift cardThe first email sent to Ms*** stated the following: “Important Notice from swimsuitsforall: Dear swimsuitsforall customer, as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption CodesE-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated codeThis conversion to E-Gift Cards will occur over the next two weeksIn the interim, your store credit or redemption codes can be redeemed as usualOnce this conversion is complete, we will send you a follemail with your new E-Gift Card numbers, along with instructions on how to redeem them on our siteWe are here to serve, and the measure of our success is your satisfaction.”Our records indicate the second email with the gift card information was sent on 08/09/to the following email address: ***The gift card totaled $for the three store credits Ms*** hadAs stated in the second email sent to our customers: Important Notice from swimsuitsforall: “Dear (customer), as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption CodesE-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated codeFor your convenience, your previous available Store Credit or Redemption Code balance of $(amount) already has been transferred to an s4a E-Gift CardTo redeem your new E-Gift Card, just use the code # and PIN below and enter them both on the payment page during checkoutPlease treat your E-Gift Card like cashLost codes cannot be replaced or refundedTo view your available E-Gift card balance, go to your Account page under E-Gift Card or under the Help section next to our Search box and enter your E-Gift Card code # and PINWe recommend you save and/or print this email for your records, as customer service is unable to retrieve lost gift card informationYour E-Gift Card Code: xxxxxxxxxxxxxxxxxxx PIN: xxxxxxxx. We are here to serve, and the measure of our success is your satisfaction.”In order to convert the non-expiring e-gift card to Ms***’s credit card, she would need to provide the gift card numberWe advise Ms*** to check her spam, junk, and clutter folder for the email with her gift card informationUnfortunately, we are unable to retrieve lost gift card informationWe thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questionsSincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe were unable to reach Ms*** via phone; therefore, we sent an explanation and apology via email. We understand Ms*** returned three items on 7/10/but has not received a refundShe reached out to
customer service on several occasions but has not received her refundOn 3/26/18, she spoke to a supervisor who understood what refunds were missingThe supervisor stated she would issue the two refunds to the credit card used on her orderMs*** checked with her bank who has no record of the refund.Customer service informed Ms*** that we issued a return refund in the form of an $e-gift card for the 3rd itemWe sent the $e-gift card via email, but Ms*** claims she never received the email containing the e-gift cardCustomer service stated that we are not able to reissue the e-gift card since we don't keep the e-gift card past days of issuanceMs*** is requesting a refund for the two items she has not been refunded in the amount of $and $for the e-gift card she states she did not receive.Our records indicate that Ms*** submitted an order on 5/29/and forgot to redeem an $e-gift card to the orderShe reached out to customer service via email on 5/30/to add the e-gift card to her submitted order.We advise our customers via the website that changes to an order can be made within the first hour of purchaseMs*** reached out to customer service the next day after submitting her orderCustomer service replied that changes could not be made to her order since it was processing to shipShe was invited to use her $e-gift card on a future orderMs*** insisted on the adjustment through several communicationsCustomer service complied with Ms***'s request by voiding her e-gift card and issuing a refund to her credit card on her May order.We are only able to refund an order the amount we chargedWe are unable to make courtesy refunds that exceed the amount charged for the orderThe payment system will refuse the adjustment which is what happened in this caseWe charged the 5/29/order $117.21, and the same order was refunded $on 6/6/for the courtesy e-gift card refundThe courtesy refund adjustment left $for any future refunds on this orderMs*** returned two items from this order with a combined refund total of $which exceeded the amount left for refundsThe refund attempts failed when the warehouse processed the merchandise as a return on 7/18/The refund attempt made by the supervisor failed for the same reason since the refund request was more than $35.67.We apologize to Ms*** for the latency of the refundOn 6/4/18, we successfully issued one return refund on the May order for $We issued the second successful refund on 6/5/on the February order for $We ask Ms*** to allow two business days for her bank to post the refunds to her account.We issue return refunds via e-gift card for merchandise that is returned by a customer after days of purchaseThe third item Ms*** returned was from the order placed on 2/12/We issued a refund as an $e-gift card on 7/19/17, and the e-gift card was sent to the email address ***The email containing the e-gift card indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms*** inquired about the $e-gift card after the 90-day gift card retention periodWe are no longer able to look up the information. The E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms*** to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** * ***s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand that Ms*** returned merchandise from her first order and was issued store credits totaling $on
4/19/She was planning on redeeming the credits on a new order and contacted customer service for assistanceShe feels she was given the run around and was not provided assistanceShe is seeking a refund to her Visa or would like a credit with Swimsuitsforall so she can order more merchandise. Our records indicate that Ms*** inquired via phone and email on 1/13/regarding her store creditsVia phone she was advised that her store credits had been converted to non-expiring gift cards in August of and had been sent to her via emailShe admits via phone that she deletes emails she receives from Swimsuitsforall unless she has plans on ordering; therefore, she has deleted the email and no longer has access to the gift cards that were emailed to her.Customer service via phone attempted to issue a refund to her credit cardDue to the retention policy, this action was not permitted since the gift cards had been deleted from our filesAt the same moment, online customer service accessed her file and noticed customer service (via phone) was attempting to issue credit and conveyed the information via emailA subsequent email dated 1/31/informed Ms*** that the only way we can refund would be for her to provide the gift card numbers that were sent to her via email in August since her gift card details were no longer on file.Two notices were sent via email in August of to customers that had outstanding store credits and redemption codesThe first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated codeThe notice explained that the conversion to E-Gift Cards would occur over the next two weeksIn the interim, the store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follemail with the new E-Gift Card number, along with instructions on how to redeem the gift card on our siteMs*** was advised to please treat her E-Gift Card like cashLost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card informationThe email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms*** for taking the time to inquire and trust that we have provided the information needed to resolve this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***

Dear *** ***,Thank you for passing along Ms*** ** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** placed an order which was then cancelledWhen she spoke with our Customer Protection Group, she was advised the order was
cancelled due to a system glitchMs*** is requesting to reorder the merchandise honoring the initial price of the order. By placing your order online, you agree to the terms of the conditions outlined on the websiteThe terms and conditions are as follows: THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.The promotional codes Ms*** redeemed on her order offered Free Shipping and half off Chlorine Resistant SwimwearDue to a system glitch, Ms*** received 80% off her order which exceeded the discount offeredThe order was canceled due to the incorrect discount. Unfortunately, we are unable to assist Ms*** in honoring the initial price of the orderAs outlined online, we do not warrant mistakes in pricing or other product details will be honored. Ms*** has the option to contact us via phone so we can replace her orderWe will be happy to provide the original advertised discount offering $50% off Chlorine Resistant Swimwear and free shipping.We thank Ms*** for taking the time to inquire and are confident that we provided the necessary information to resolve this matter Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** *** communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms*** returned merchandise from her recent purchase due to quality issuesShe was the sipping fees on her order were not
refunded. As presented in our catalog, website, and invoice: “Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)Our website and invoice inform our customer that $is deducted from the return refund when our Easy Return Label (ERL) is used.Our records indicate that Ms*** returned the merchandise that was processed and refunded on 4/4/The merchandise amount of her return was a total of $The Easy Return Label was used to return the merchandise and the amount of $was deducted from the merchandise amount which left Ms*** with a refund in the amount of $Per our return policy, the $shipping and handling fee was not refunded.Ms*** reached out to us via Facebook earlier today and was issued a courtesy refund for the shipping and handling fee as well as the Easy Return Label freeThe refund should post to her account via PayPal within the next business day.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena *** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***