Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for passing along *** * ***‘s communication We reached out to him via phone and resolved this matter to his satisfactionWe understand that Mr*** placed an order via phone on 6/6/and was offered a 9' Tilt and Crank Umbrella at a 20% discount if
he added the item to his orderHe accepted the offer and requested the color taupeHe received his order but was missing the umbrellaHe called the customer service and was advised that the umbrella was not on his orderThe umbrella was then ordered for him and was advised that 20% would be refunded in order to honor the discount priceHe was also provided with free shipping and was guaranteed a delivery date of 6/27/On 6/28/17, he called customer service since the merchandise did not arrive on the date providedHe was informed that the umbrella had shipped standard delivery with an estimated delivery date of 7/3/He is requesting a $refund as compensation for the inconvenience this has caused him.Our records indicate that Mr*** ordered an umbrella stand in the amount of $He was then offered an umbrella at a 20%The umbrella was $buy he would pay $if added to the orderHe accepted the umbrella at a discountUnfortunately, the associate that placed the order entered the item but failed to store the item on the orderThe order total that was provided at the end of the order was $which is the price of the stand and $shipping. Our recorded calls indicate Mr*** called on 6/21/after receiving his orderHe called to inquire about the status of the umbrella he did not receiveHe was informed that the order he received did not include an umbrellaHe was then transferred to customer service and an order was placed for him with free shippingHe was advised that a 20% discount would be issued as a refund to his credit card in order to honor the discount offered to himThe refund was issued on 6/27/in the amount of $9.80. Mr*** requested express delivery on the umbrella order but was advised that the item could not be expressed due to the weight or size of the itemThe customer service associate provided the incorrect expected date of delivery of 6/27/17.We value Mr*** as a customer and apologize for all the inconvenience we caused himMr*** requested $as compensation for a $orderWe reached out to him and explained that we would be unable to offer $as compensationMr*** did accepted a counter offer for a refund in the amount of $which we issued to his original payment methodWe ask that he allow business days for the refund to post to his credit card account.We thank Ms*** for taking the time to inquire and trust this matter is now resolved.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** returned merchandise and received store creditIn August we converted her merchandise credit to an E-Gift cardMs*** states she did not receive the email with her E-Gift card information. Our records indicate we sent an email with her E-Gift card information on 08/09/The information on the email included the gift card number and pin numberWe did not receive a bounce back for the email sent. As previously indicated, customer service is unable to retrieve lost gift card informationIt is stil valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***, Thank you for passing along Ms*** *** communication. Ms*** states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms*** contacted
FullBeauty brands, Brylene Home, on 12/04/requesting to be removed from the catalog mailing listWe immediately removed Ms*** from the distribution lists and flagged Ms*** as a do not mail on 12/4/15.We received additional requests via email on 1/8/to remove her from the Woman Within and Jessica London catalog mailing lists She was removed from those distribution lists and flagged as do not mail on 1/8/16.We prepare out catalogs in advance and Ms***’s name had been sent to the printer’s before she requested to be removed from the catalog mailing listWe show that Ms*** should stop received catalog within the next days. We contacted Ms*** via phone and left a message on her voice mailWe also contacted her via email and provided an explanation on how the customer information is managedWe are confident that this matter is resolved to Ms***'s satisfaction.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and explained our return policy.We understand Ms*** made a purchase with superfast shippingShe states the merchandise did not fitShe is requesting to receive a full refund
including the original shipping and handling fee. Our merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged or returned within days of ship dateWe are happy to process an exchange at no additional shipping expense for a new size, color, or different itemIf you prefer to return, you will receive a refund of the purchase price (less shipping and prepaid return label charges)A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after days from the original ship dateExchanges exclude items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal).”Our records indicate Ms*** placed an order on 06/24/for seven items in the total amount of $This amount includes the merchandise subtotal of $69.93, shipping and handling of $11.99, superfast business day shipping for an additional $16.99, and tax of $She contacted us on 06/25/indicating she received an email and would not receive her merchandise on timeHer merchandise was delivered on 06/26/which is within the time frame given for superfast business day shippingHowever, a courtesy refund for the superfast business day shipping was refunded in the amount of $to include tax. On 06/28/18, 06/30/18, and 07/01/18, Ms*** was requesting to have the original shipping and handling fee refundedShe was advised per our return policy, the original shipping and handling fee is nonrefundableMs*** advised us she ordered sizes based on what she wears in other department storesOur sizes do not run the same as other department stores and our sizing chart is provided to our customers online and in the catalogs. As a courtesy, she was provided with the option to return the merchandise free of chargeUpon receipt of her return, a refund for the merchandise amount of $plus applicable tax will be issued to her original method of payment. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and solved this matter. We understand Ms*** made a purchase and returned two items that did not fitShe received an email indicating she received a refund for one out
of the two items she receivedShe contacted customer service who informed her that she was not refund due to one of the following reasons: the item was soiled, the item did not have the original tags, or the panty lining was missingMs*** states the item was returned in its original condition and is requesting a refund for the item. All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo refund will be issued for products that do not meet these criteria. Our records indicate Ms*** placed an order on 02/27/for itemsWe received a return on 03/26/for two itemsA refund in the amount of $was issued for the black shorts on 3/26/We show a blouson swimsuit was returned but not refunded as it did not meet the criteria for a refund. Ms*** reached out to customer service on 4/10/to inquire about the missing refund and was provided the criteria that must be met for the warehouse to issue a refundCustomer service did not issue a refund of the blouson swimsuit. We apologize for any inconvenience this caused Ms***We issued a refund for the blouson swimsuit in the amount of $We ask that Ms*** allow business days for the refund to post to her account. We thank Ms*** for bringing this error to our attention and trust this resolves this matterPlease let us know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear Diane Dove,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email and provided the receipts she requested.We understand that Ms*** ordered polo shirts and had to exchange two for a different size and colorThe orders were placed with a work
issued credit card and she needs receipts of the return refund as well as the exchange for her expense report She contacted our call center and was informed that we are unable to provide a copy of her invoice.Our records indicate that Ms*** has not provided an email address to receive order status informationOrder status emails include order and shipping confirmation emails as well as emails when a return is processed and refundedMs*** called our call center late in the afternoon on Friday (9/23/2016) after all of our support departments are closedShe was instructed to reach out to one of our support departments on Monday (9/26/2016) for assistance with her request. We were unable to reach Ms*** via phone; therefore, an email with the requested information was sent to her.We trust that this matter is now resolved Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email after failed phone attempts.We understand that Ms*** placed an order and redeemed a promotion code for a free striped bagThe website displayed scripting that the coupon had been
applied but the order arrived without the bag setThe coupon required a minimum purchase of $to activate the offerMs*** submitted her order which contained $worth of merchandise which she states was enough to qualify for the offerShe is requesting that the free striped bag be shipped to her.Promo code: ***: Free striped weekender bag with orders of $or more, just pay extra $shipping feeOffer valid while supplies lastWe reserve the right to substitute an item of equitable value One gift per orderValid on items from womanwithin.com and Woman Within catalogsNot valid on prior purchases, purchase of gift cards or international ordersMay not redeem for cash or combine with other offersApplies to subtotal onlyExcludes items shipped from 3rd party brands, clearance, national brand shoes, national brand lingerie, and EllosExpires 2/21/ Ms*** purchased one qualifying item at the price of $and one clearance item at the price of $Per the promotion code disclaimer, the offer is not valid on clearance items; therefore, the order did not meet the minimum purchase requirement of $to activate the offerMs*** must meet or exceed the minimum requirement with eligible items in order to receive the free item.Ms*** insists that the website indicated she qualified when the coupon was added to her orderThe website is intended to inform the customer if the offer is valid and applied but the offer will not activate on the order until the minimum purchase requirement is metOnce the coupon is active, the customer will see the free item as an additional item in the shopping bag.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.800.265.7073lm***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email after failed phone attempts.We understand that Ms*** added items to her shopping bag and redeemed a promotion code for a free itemThe promotion code was accepted; however,
the order arrived without the free itemMs*** contacted online customer service to find out the status of the free itemShe was informed that her order did not qualify to activate the free bag offerMs*** claims she received an order confirmation and shipping confirmation which included the free itemShe is requesting to receive a free item.The promotion code disclaimer as presented via email, postcard, and website: “Use code WWFREE to receive 50% off original priced items, plus a free gift on orders $or more when you use your Woman Within Platinum credit cardValid online onlySubject to credit approvalNot applicable to gift cards or prior purchasesWe reserve the right to substitute a gift of equivalent valueLimit one gift per orderDiscount applies to subtotal only and does not include shipping and handling or taxesExcludes items shipped directly from Third Party Brands, Clearance, National Brand Swim, National Brand Shoes, National Brand Lingerie, Chelsea Studio, Ashley Graham, Goddess, Perfect tees and tunics, Levis, NFL, NHL, MLB & EllosMay not be redeemed for cash or combined with other offersReturns credited at the discounted priceComenity Bank issues Woman Within credit card accountsExpires 05/04/at 2:AM EST.”Our records show that Ms*** submitted an order containing eligible and one excluded item on clearanceThe three eligible items were $each prior to adding the promotion codeThe coupon redemption reduced the three eligible items to the price of $each for a total of $in eligible itemsThe promotion code also offered a free gift with two additional conditionsOur private label credit card must be used pay for the order which Ms*** usedThe second condition that must be met to activate the free item is a minimum purchase requirement of $in eligible merchandise which Ms*** did not meetThe clearance item she added to her order was excluded and did not count towards the amount needed to activate the free offer.Our website is designed to inform our shoppers that a promotion code has been added as long as the promotion code has not expired and is validThe scripting provided is: “Your promotional code WWFREE has been successfully added to qualifying items in your shopping bag.” The added promotion code will activate the offer on valid items in the shopping bag and the discount will reflect on the valid items onlyIf valid items have not been added, the offer will not display on any of the excluded itemsThe promotion code will be visible on the order but the free gift will not be added as a separate item unless the minimum requirements are metOur records show that the order does not reflect the free item; it reflects the promotion code only.We were unable to reach Ms*** via phone; therefore, an email explanation was provided. The offers presented to our shoppers include the exclusions on a link labeled as “See Details”Once a promotion code is redeemed in the shopping bag, the details and exclusions are provided to the left of the promotion code boxMs***’s order did not qualify to receive the free item offer since the minimum purchase requirement was not met.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along MsM*** * ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms*** received a swimsuit she purchased in August of The item is a chlorine resistant item which has begun
degrading in the back portion of the swimsuitShe contacted our online customer service department and was offered a discount and was advised that the product could no longer be returned due to a days return policy.The day policy only refers to return merchandiseReturns received within days from the date the merchandise is delivered will be refunded to the credit card used on the order In this cause, we issued a refund for the merchandise and postage Ms*** paid in the amount of $USDWe ask that she allow to business days for the refund to post to her accountThis refund does not include duty and taxDuty and taxes depend on the country of delivery, and must be paid to the local tax authority upon receipt of the packageDuty and taxes are determined and required by the host country and are not charged by SwimsuitsforallCharges and refunds are in US dollars and may be converted to the currency of the host country.We thank Ms*** for taking the time to inquire and trust this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***'s communicationWe reached out to her via email and provided an explanationWe understand Ms*** place an order for two itemsShe contacted our online customer service and stated she received conflicting information about the
status of her orderMs*** is requesting to have a refund for the merchandiseOur records indicate Ms*** placed an order on 1/04/She contacted our online customer service on 1/08/requesting information about her orderThe order was currently in preparation for shipment and an email with the tracking information would be sent once the order had shippedMs*** contacted our online customer service twice on 01/09/On the first contact, online customer service advised her order would be shipped that day, and we would include tracking information in the shipping confirmation emailWhen she contacted us later that evening, the tracking information had generated, and online customer service provided the tracking number to herAs stated online regarding standard shipping: "This Standard service is offered through FedEx (SmartPost) for $with an estimated arrival within 5-business days (within the continental United States) from the date shippedIf all merchandise is available, orders placed before 3:PM Eastern Time will ship next business day; orders placed after 3:PM Eastern Time, or on a weekend or holiday will ship within two business days." Ms*** submitted her order on a Thursday at 10:p.meastern timeAs stated online, the order would ship within two business daysMs*** should receive her package by 1/12/which is within our standard shipping time frame of 5-business daysMs*** may return her package for a refundWe have provided her with a link that provides her with instructions on how to return her package for a refundWe thank *** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questionsSincerely, Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX Office: | Fax:

Dear *** ***,Thank you for passing along Mr*** ***’s communicationWe were unable to reach out to him per his requestThe customer has informed us that he does not want any future communication from this company.We understand Mr*** is requesting to be removed from all forms of
communications from all the FullBeauty family of Brands. He requested to have all communication stopped on 11/16/We immediately removed him from all catalog and email distribution lists as of the date of his request. We trust this matter is resolved Please feel free to let us know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** returned merchandise using our return labelsShe received a bill from *** Bank with the $Easy Return Label fees and late
fees and sent *** bank $for the labels but continues to receive late feesShe is requesting to have the late fees, email, phone number, and catalog mailings removed. Our return policy as presented online, in catalogs, and on the invoice Ms*** received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)If our Easy Return Label (ERL) is used, a fee in the amount of $is charged.Ms*** submitted her order on 06/25/in the amount of $which contains itemsOn 07/11/16, we received a return for of the items and issued a refund in the amount of $On 10/05/16, we received the last item and issued a refund in the amount of $Per our return policy, a return fee in the amount of $was charged for each return label used for a total of $15.00.Per her request, her name has been removed from our mailing listShe still may receive some of our mailings until the entire process is completed which can take up to daysWe have also removed her email address and phone number from our data base. FullBeauty Brands (d/b/a Brylane Home) cannot assist Ms*** with her Brylane Home credit card*** Bank is an unrelated third party and FullBeauty Brands (d/b/a Brylane Home) does not have the ability to accept payments or remove fees and interest. We ask that Ms*** and your office work directly with *** Bank if she needs further assistance with this matter.***'s Contact information is as follows:*** Bank** *** ***
*** ** ***
***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email after failed phone attemptsA message was left on her voicemail to contact us. We understand that that Ms*** placed an order online using the PayPal optionShe states that the
amount of $was deducted from her account on 09/14/She contacted Woman Within once she received collection notices informing her that we were unable to obtain payment for the shipped merchandise on her recent orderShe contacted PayPal who provided documentation showing the payment was deducted from her accountMs*** indicates she has offered to provide the documentation but we have refused to accept the documentShe is requesting that Woman Within work with PayPal to resolve this matter. Ms*** submitted a $order online using the PayPal option on 09/14/At the time the order was submitted, Ms***’s account was authorized the full amount of her orderThis is not a charge and authorizations drop off the customer’s account within a few daysThe authorization is used to ensure the funds are available and the account is still activeThe actual charge is captured when the available items are shipped. Ms***s order contained one back-ordered item that was not shipped or attempted to be chargedThe order with the available items shipped on 9/16/and an attempt was made to capture $We received a hard decline for the attempted capture in the amount of $on 9/19/16. A letter was mailed on 9/21/informing Ms*** of the matterShe contacted us in October and made arrangements to email the PayPal documents to our collection departmentTo date, the document has not been email to usMs*** is welcome to email the PayPal document to us at the email address below if she wishes to receive further assistance with this matter. We thank Ms*** for taking the time to inquire and think we provided the necessary information needed to resolve this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
As I explained in my previous response, I am not satisfied with the response from the companyOther than the response telling me I will receive no credit I have not heard from themNothing has been resolved and they are still holding onto my money
Regards,
*** ***

Dear *** ***, Thank you for passing along Ms*** ** ***’s communicationWe reached out to her via email and provided the necessary information needed to resolve this matter. We understand that Ms*** made two purchases on 10/30/using a promotional code for 30% off the
highest price item plus free shipping and handlingWhen she received her confirmation email, the promotional code was not applied to one of the ordersMs*** is requesting to have the promotional code applied to her order Our records indicate one order was successfully submitted with 30% off the highest priced item plus free shipping and handlingThe second order was submitted with a 15% off your order promotional codeAs stated in the exclusions of the promotional code: Returns will be credited at the discounted priceNot applicable to gift cards or prior purchasesApplies to subtotal onlyMay not be redeemed for cash or combined with other offersExcludes items shipped directly from the manufacturer, clearance, national brands shoes, and national brands lingerie.As a courtesy, our customer service department made a concession and issued a refund for the shipping in the amount of $Unfortunately, we are unable to honor the request to adjust the 30% off the highest priced item As stated in the exclusions, the coupon cannot be combined with other offers. We thank Ms*** for taking the time to inquire and trust that this matter is resolvedPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her and resolved the matter to her satisfaction. We understand that Ms*** received a rug that was shipped in the wrong colorShe incurred $in shipping fees to return the rug to the
3rd party brand that shipped the item to herShe has requested numerous times to receive a refund of this postage fee but receives a standard response that doesn’t address her concerns about the costShe is requesting a refund in the amount of $194.01.Our records indicate that Ms*** was informed via live chat on 2/11/that the rug needed to be returned to *** *** ***, who shipped her orderHer return was refunded on 3/21/in the full amount of $which includes shipping and handling as well as all applicable tax charged on this order.Ms*** contantacted our customer service department via email on 2/21/17, 2/23/17, 3/13/17, 5/3/17, and 5/4/and was instructed to fax her FedEx receipt for reimbursementWe are happy to refund the return postage fee; however, a receipt is required for return postage reimbursement of this sizeOur fax records indicate that Ms*** has not faxed the information necessary to issue a refund for the return postage fee. We contacted Ms*** via phone and she was offered an apologyShe confirmed that she has not faxed the requested information and prefers to email the information to usAs soon as we receive the requested receipt, we will issue a refund in the amount of $and will contact her to inform her of the refund. We thank Ms*** for taking the time to inquire and apologize for any inconvenience this shipping error caused herWe trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: 1-800-781-| Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand that Ms*** returned lingerie in and was issued merchandise credit gift cardsMs*** states she did not receive the gift card information
She is requesting to have a new gift cards issued to her.Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges). Our records indicate Ms*** returned the merchandise from a 12/29/order and a 4/9/orderThe merchandise was refunded the amounts of $and $on 12/1/and $on 12/03/in the form of merchandise credit gift cards due to the length of time it took Ms*** to return the merchandiseThree letters containing contained the gift card number and pin number for each refund were sent separately via the USPS to Ms***’s billing addressTo date, we don’t show mail return from this address. Ms***’s letter indicates that during the time she returned the merchandise through 2015, she was going through personal trials due to illness of a parentShe wrote that she does not recall receiving the letters but she does state that if she had received them they are certainly misplaced. Our system retains the gift card information for daysThereafter it will still be valid; however, the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as fullbeauty is not responsible for lost or misplaced Gift Cards The gift card information was removed from our system and we don’t have the ability to search for the gift card or to verify if the gift card has been redeemedMs*** would need to provide the gift card number for us to access the information. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena M*** Executive CommunicationsOffice: | Fax: