Allyn's Bridal & Millinery Supplies

Dear [redacted] ***, Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via email and solved this matterWe understand Ms [redacted] made a purchase and returned two items that did not fitShe received an email indicating she received a refund for one out of the two items she receivedShe contacted customer service who informed her that she was not refund due to one of the following reasons: the item was soiled, the item did not have the original tags, or the panty lining was missingMs [redacted] states the item was returned in its original condition and is requesting a refund for the itemAll returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo refund will be issued for products that do not meet these criteriaOur records indicate Ms [redacted] placed an order on 02/27/for itemsWe received a return on 03/26/for two itemsA refund in the amount of $was issued for the black shorts on 3/26/We show a blouson swimsuit was returned but not refunded as it did not meet the criteria for a refundMs [redacted] reached out to customer service on 4/10/to inquire about the missing refund and was provided the criteria that must be met for the warehouse to issue a refundCustomer service did not issue a refund of the blouson swimsuitWe apologize for any inconvenience this caused Ms [redacted] We issued a refund for the blouson swimsuit in the amount of $We ask that Ms [redacted] allow business days for the refund to post to her accountWe thank Ms [redacted] for bringing this error to our attention and trust this resolves this matterPlease let us know if you have any other questionsSincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,Thank you for passing along Mr [redacted] ***’s communicationWe understand Mr [redacted] is requesting to be removed from all forms of communications from all the FullBeauty family of BrandsHe is upset that he received a phone call from FullBeauty Brands and is requesting to cancel his cards after they have been paid off.FullBeauty Brands has an inbound call center and our customers are not contacted via phone unless it is requested by the customer or there is a concern which requires our management team to callA member of management contacted Mr [redacted] one time in response to written and verbal profanity he used when communicating with our associatesHe requested to have all communication stopped on 11/16/We immediately removed him from all catalog and email distribution lists as of the date of his requestMr [redacted] will no longer receive calls, mail, emails, or catalogs from any of our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cardsFullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr [redacted] work directly with [redacted] Bank if he needs assistance with this matter[redacted] 's Contact information is as follows: [redacted] Bank [redacted] [redacted] [redacted] ***Mr [redacted] mentions that he would like to exchange a product for a smaller sizeWe have issued a refund for the hoodie in the amount of $48.98.We trust this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***, Thank you for passing along [redacted] ’s communicationWe reached out to her via email and provided an explanationWe understand that Ms [redacted] received a catalog that introduced our fall dressesBeneath the introduction of the dresses, we have “from $24.99.” Ms [redacted] states we are advertising the prices on our catalogShe is requesting to have the prices fixedIn addition, she is requesting to have the dress and cardigan in a size 3X sent to her In reviewing our catalog, the catalog page describes our fall dresses sold on the page as “Fall for dresses: Softly Tailored, beautifully detailed, endlessly wearable, fall’s feminine dresses are here to flatter your curves.” After the description of the item, we include the starting price of the items from that specific pagePlease see attachment AThere is no error in the priceProviding the starting price of the items on the page after a brief description of an item is not unusualIn addition, price changes based on the size the customer is orderingPlease see attachment B Our system indicates the color and size Ms [redacted] is interested in purchasing is currently availableThe cardigan for a size 3X is priced at $and the dress for the same size is priced at $We welcome Ms [redacted] to place an order We thank Ms [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions Sincerely,Jasmine D [redacted] FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear [redacted] ***, Thank you for passing along [redacted] ***’s communicationWe reached out to him via phone and provided an explanation and an apology.We understand that Mr [redacted] placed an order online on 4/19/and selected overnight deliveryHe was charged $in shipping charges of which the overnight delivery charge was includedThe pants on this order were needed for a business meetingMr [redacted] states that part of his order was delivered 4/21/but the pants needed for his meeting were not included in the packageHe contacted customer service who informed him that pants with a hemming request were ineligible for overnight shippingMr***’s is concerned that he was not advised during check out that pants with a hemming request could not be shipped with the overnight optionHe notes that he had to click on more to see the restricted items for the overnight option in the shipping information section at check out.KingSize customers that request hemming on pants will not be sent a previously hemmed itemEach request is custom hemmed, pressed, and repackaged prior to shippingThis additional process adds time to processing stage; therefore, Next business day Shipping is not an eligible optionIf an order is submitted with a request for Next business day shipping, any pants with a hemming request will normally ship with the FedEx Superfast shipping in order to deliver the product as soon as possible.During the checkout process, the delivery options are presentedIf the shopping bag contains items with a hemming request and items eligible for Next business day shipping, the Next business day option is providedThe Next Day Shipping option as presented during checkout:Next Business Day DeliveryAdd $more; expect delivery by 4/26/2018.MoreThe following displays when “More” is selected:Available items will arrive within business day if ordered by 4:00pm ETItems that are Reserved, Monogrammed / Hemmed, Shipped by a third party brand, Oversized and/or Heavy Weight are not eligible and will be shipped by Standard Delivery separately.Our records show that Mr***’s order was submitted on 4/19/The eligible items for Next Business Day Delivery were processed and shipped the same dayFedEx confirms that the items shipped on 4/19/were delivered on 4/20/18.The Pants with the hemming request were pulled for processing on 4/19/The pants were hemmed, pressed and packaged on 4/20/Our warehouse does not ship merchandise on Saturdays or Sundays; therefore, the pants were shipped on Monday 4/23/and delivered on 4/24/18.Mr [redacted] contacted online customer service via chat on 4/20/and 4/23/He was advised on 4/20/that the pants would ship separately with Superfast delivery due to the hemming requestOn 4/23/he was advised that the pants were shipped on 4/23/with an estimated delivery date of Tuesday, 4/24/He needed the pants for Tuesday; therefore, the associate issued a courtesy refund of the postage surcharge for the Next Day Delivery fee of $We will be happy to issue a refund for the pants if Mr [redacted] chooses to return them to our warehouseWe will not be able to issue a refund without a return.We thank Mr [redacted] for taking the time to inquire and apologize for any confusion or inconvenience the selection of Next Day Delivery causedPlease let us know if you have any other questions.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ***’s communicationWe reached out to her via email and resolved the matter to her satisfaction.We understand Ms [redacted] placed an order 6/9/but the merchandise was back-ordered and shipped at a later dateShe was charged to her America Express on 8/11/and noticed another charge post on 8/30/for the same amountShe contacted Swimsuitsforall on 10/14/to inform us of the billing error but the issue was not resolvedShe was advised to resolve this matter with her credit card companyShe is requesting a refund of the duplicate charge in the amount of $157.39.Our records indicate that the order was placed on 6/9/and the back-ordered merchandise shipped on 7/19/We attempted to charge Ms***’s American Express card on 7/20/but the attempt was unsuccessfulAdditional unsuccessful attempts were submitted on 7/25/16, 8/1/16, and 8/8/On 08/10/we manually submitted the charge in the amount of $which successfully settledUnfortunately, the system continued to attempt to settle the original transaction on 8/15/and 8/22/unsuccessfullyOn 8/10/16, the charge settled resulting in a duplicate charge.We issued a refund in the amount of $to Ms***’s American Express card which should post within the next two business daysWe sincerely apologize for any inconvenience we have caused her and thank her for her patience and understandingWe trust that this matter is not resolvedIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand Ms [redacted] placed an order online and noticed she submitted the order with more items than she expected to orderShe called to correct the order but was advised that changes could not be made to her order due to a fraud hold and was advised to contact another department for assistance the next dayShe was advised that the order would not be processed prior to that department speaking to herShe subsequently called back and was advised that the order had been released for processingShe is requesting a cancellation of the order and a refund.We were unable to edit or cancel the order at the time Ms [redacted] contacted us due to a fraud hold on her orderA fraud hold does not necessarily mean the order will not process and shipIt only means that the Consumer Protection Department needs to verify the billing and shipping information with the bank in order to release the order for processingThe ordering customer is contacted if any part of the information does not match the information registered with the bank Since all information matched, the order was released for processing.Ms [redacted] spoke to one of our resolution specialists on 4/24/who advised every effort would be made to cancel her orderModifying the order was not an option since the order was processing to shipShe was advised that she would be contacted once we received a response from the warehouseExecutive Communications contacted Ms [redacted] via phone a few hours later to assure her that every effort would be made to cancel her order as she requestedThe process to cancel the order was explained as well as the time frame to complete the requestUnfortunately, her expectation was to have the order immediately cancelled.Notification was received this afternoon that the order was successfully cancelledMs [redacted] was not charged for the orderThe authorization hold that was placed on her card when she submitted the order has been releasedWe appreciate the time Ms [redacted] took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive [email protected]

Dear [redacted] ***, Thank you for passing along [redacted] ’s communicationWe reached out to her via phone and provided an explanation.We understand Ms [redacted] purchased shirts in petite lengthWhen she received her merchandise, not all of the styles included a tag with the petite length indicatorShe contacted our online customer support and was advised the merchandise tags do not always indicate the special length (Petite or Tall)Ms [redacted] is requesting a free return Our records indicate Ms [redacted] placed an order on 05/16/for shirts in the Petite lengthThe Polo on her order had the Petite indicator on the tag but the tee shirts did notAs our online customer support indicated, the tags do not always indicate the special lengths (petite and tall)The shirts will be in the advertised length for petite of inches During our telephone conversation with Ms [redacted] she indicated that she tried on the Polo but the length was too long for her likingShe admits that she did not try on or measure the length of the teesHer expectation was that the Petite tops from our company would fit the same as the tees from other companies she purchases fromFit and length does vary by company.Our return policy as presented online, in catalogs, and on the invoice MsR [redacted] received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within daysWe are happy to issue a refund of the purchase price (excluding shipping and handling charges)If our Easy Return Label (ERL) is used, a fee in the amount of $is charged.Ms [redacted] has the option to return the merchandise using her own return label and using the carrier of her choiceBy doing this, she will not be charged the return fee of $We ask that she use her original packaging, enclosing the invoice with the merchandise, and return to the address listed on the front of her invoiceReturn the package to Southeastern Ave, Indianapolis, Indiana, 46283-0001, allowing weeks for her return to be received, processed, and credited or refundedAs a reminder, original and return shipping and handling charges are not refunded.We thank Ms [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear [redacted] ***,Thank you for passing along Mr [redacted] ***’s communicationWe reached out to him via email and provided an explanationWe understand Mr [redacted] has requested to be removed from all forms of communications from all the FullBeauty family of BrandsHe states he is still receiving weekly emailsMr [redacted] is requesting to be removed from our email listHe requested to have all communication stopped on 11/16/We immediately removed him from all catalog and email distribution lists as of the date of his requestThe email provided in Mr***’s complaint is no longer in our systemIf Mr [redacted] has a different email address, we ask him to provide us with the email so we can remove him from our data baseIf it is the same email and he is continuing to receive emails, we ask him to forward them to [email protected] so we can further investigateWe trust this matter is resolved Please feel free to let us know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear Debbie Wells,Thank you for passing along [redacted] ’s communicationWe reached out to her via email and provided an explanationWe understand Ms [redacted] placed an order and was pre-approved for a Roaman’s private label credit card which she acceptedShe states she was uneasy about the application process and contacted a supervisor for more informationMs [redacted] was advised only the last digits of her social security number are required during a pre-approvalShe states the associate asked for her entire social security number and she is worried about her identityMs [redacted] is requesting to have her Life Lock membership paid for the next yearsOur records indicate Ms [redacted] placed her order on 02/07/She was presented with a pre-approved offer for the Roaman’s private label credit cardOur recorded phone records indicate the associate requested the last digits of her social security number The use of the latest cutting edge technology ensures that her shopping experience will be safe and secureWe encrypt her personal information, including her name, address, and social security number when transmitting informationWe constantly update our security procedures and enhance our site and systems to meet the very latest encryption standardsWe retain a third party security firm to audit our procedures to ensure compliance with these standardsAll of her sensitive information is scrambled before, during and after her order is placedUnfortunately, we are unable to assist Ms [redacted] with her request to pay for her Lock Life membershipMs [redacted] ’s order is currently in process and an email shipping confirmation will be deployed once her order is shippedWe thank Ms [redacted] for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear [redacted] ***,Thank you for passing along Ms [redacted] ***r’s communicationWe reached out to her via email and resolved the matter to her satisfaction.Ms [redacted] returned merchandise that was delivered to our warehouse on 3/10/Ms [redacted] inquired about her refund via phone and was notified that her return was processing the same day of each phone contactAs of the date of the inquiry, she has not received a refund for her return.Our records indicate that the warehouse began processing her return on 3/10/but a computer error occurred that kept the status of the return as “in process” for daysOur IT department has corrected this issue and a refund was released this morning in the amount of $and $for a total refund in the amount of $PayPal normally posts refunds within business days.We appreciate the time Ms [redacted] took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] , Executive CommunicationsOffice: | Fax: 1.800.265.7073lm [redacted] @fbbrands.com

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communication.We understand Ms [redacted] has requested to be removed from our catalog distribution list, but she continues to receive mailingsMs [redacted] is requesting to be removed from any future mailings and wants to know how we received her informationOur records indicate Ms [redacted] was removed from our mailing list on 09/08/Our catalogs are prepared in advance which is the reason Ms [redacted] continued to receive some of our catalogsWe show the last catalog mailed to Ms [redacted] was on 10/04/which she will receive this week from Roaman’sMs [redacted] will not receive any future catalogs after this.We show that Ms [redacted] made a purchase in through Fullbeauty which added her to our catalog distribution listThis also added her to the Fullbeauty family of brands catalog distribution list.We thank Ms [redacted] for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear [redacted] ***,Thank you for passing along [redacted] 's communicationWe reached out to her via email and provided an explanation of this matterWe understand Ms [redacted] had an item on backorder that she canceledShe states she was still charged $for the canceled merchandiseShe is requesting to have the amount refunded Our records indicate Ms [redacted] placed an order on 12/24/for a sleepshirt totaling $The item on her order was on backorder and canceled, per her request, on 01/08/We do not charge our credit customers for back-ordered items until we ship the merchandise; therefore, we did not charge Ms [redacted] for this canceled sleepshirt.On 01/05/18, Ms [redacted] placed an order via fullbeauty.com for two briefsThis order total of $was charged when the merchandise was shipped on 1/9/This charge is the amount she currently sees charged to her accountWe have provided Ms [redacted] the order number and the details of the order in a separate emailWe thank Ms [redacted] for taking the time to inquire and trust that this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Revdex.com: I don't except the response sent back by the company for the simple fact this has been an ongoing situation since September the 21st [redacted] Bank has yet to adjust the account I've also taking a look at my credit report and those negative ratings showed up on my credit report these are charges that were never made by me even if full Beauty made adjustments it still showed up as a negative credit on my credit report Also both representatives from for beauty that I spoke with Erica and Lorena I did not appreciate the attitude or the way that they responded back to response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Dear [redacted] ***, Thank you for passing along [redacted] ***’s communicationFullBeauty Brands (d/b/a Swimsuits for all) is committed to providing a positive customer experience, and we are confident that we can provide the information necessary to resolve this matterWe understand that Ms [redacted] placed an order online and she states that the shipping displayed $with an order total of $Ms [redacted] claims that she was charged the $shipping when she submitted the orderShe called customer service within an hour and requested free shipping or to cancel her order, but customer service did not honor her requestShe wants the shipping refunded or her, order canceledWe provide the following information online regarding changing or canceling an order: “Contact us within the first hour of your purchase and, in most cases, we can make any necessary adjustments to your order.”Each order is dated, and time stamped in the order it is receivedOur records indicate that the order was submitted on 06-14-at 07:16:AM, ETWe received a total of three emails on 6/14/via the contact us form on the Swimsuits for all websiteCustomer service received the first email at 11:AM, ET, and a reply was sent to Ms [redacted] at 11:AM, ETThe first email arrived over hours after Ms [redacted] submitted her orderWe are only able to make changes or cancel an order within an hour of Ms***’s purchase.The promotion code redeemed on Ms***’s order offered the following: “Coupon [redacted] : free shipping on order of $minimum and 35-60% off SitewideExclusions are clearance items, designer brands, entire product categories, new arrivals, and/or special promotional stylesThis coupon could also apply to only a specific product categoryFree shipping promotions apply solely to orders delivered within the US and includes only standard shipping unless otherwise notedAdditional or variations to the listed exclusions could also applyAll exclusions are subject to change without noticePlease contact us for the specific exclusions/details for this promotion”We provide the following information regarding coupon codes and clearance items: “We've got such great prices and so many special sales that we don't allow coupons to be combined or used on clearance items, unless otherwise notedClearance items are indicated on the site with a grey "Clearance" sticker on the bottom of the product image.”Ms [redacted] received a response that her order did not qualify for free shipping since her merchandise total is $The free shipping applies to orders with a qualifying merchandise amount of $or moreThe item Ms [redacted] ordered is a clearance itemPlease see page in the attached documentThe website displays the item as a clearance item at the price of $26.98.Ms [redacted] states that the website displayed free shipping on her orderThe “Beach Bag” will not display a shipping cost since the method of shipping has not been selected, and Ms [redacted] has not checked outPlease see page in the attached document.Ms [redacted] proceeded to checkout from the “Beach BagThe checkout page displays the selected shipping method to include the cost of shippingThis information is provided before entering her payment method and before she places the orderPlease see page on the attachment.Ms [redacted] was provided the shipping cost and order total before check out, and Ms [redacted] had the option to not place the order if she did not agree with the priceWe received her communications after her order was processing to shipWe are unable to make changes to an order to include canceling the order when the order is processingShe is welcome to return the merchandise for a refund.We thank Mr [redacted] for taking the time to inquire, and we trust we provided the information necessary to resolve this matterPlease feel free to let us know if you have any other questionsSincerely,Lorena M [redacted] FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear [redacted] ***, Thank you for passing along Ms [redacted] ‘s rebuttal We reached out to her via phone and provided the information necessary to resolve this matter.We understand that Ms [redacted] perceives that the catalog offered an additional 40% off the when ordering online; however, this is not what was offeredThe catalog presents the option to order online and provides instructions to the customer on how to add the items to her online order so she can receive the discounts offered in the catalog.She received a catalog that advertised “Order online with Catalog Quick Order and we’ll take 40% OFF EVERYTHING YOU CHOOSEJust enter an item number in our search box, click go, and you can shop away." She attempted to order items online but the 40% discount was not appliedShe contacted Customer Care and Executive CommunicationsShe is seeking 40% off all the items in her shopping bag as well as the free shipping and free returns offered in the catalog.Our records indicate that Ms [redacted] received a catalog with welcome pricing at 40% offAll the items in the catalog had a sale price reduction of 40% or more on all items in the catalogA coupon code was not needed since the sale price listed in red font displayed the price with the discount While our original prices never change, we do run different sales and promotions throughout the yearThe original price is listed in the black font on the catalog and website.Our customers have the option to order onlineIn order to receive the special pricing that is offered in the catalog, the Catalog Quick Order feature on the website must be usedThis will enter the item with the item numbers provided in the catalog and will display the sale price offered in the catalogThis feature does not add an additional discount to items selected from catalogsThe catalog Ms [redacted] received provided instruction on how to order online and receive the discount offered in her catalog.We reached out to Ms [redacted] and explained that the item in her shopping bag included the discount offered in her catalogWe accessed her shopping bag and all the items correctly displayed the sale price offered in the catalog she receivedHer expectation was to receive 40% off in addition to the sale price which reflected the 40% off discountShe understood that 40% would be deducted from all items on her order as long as she placed the order online which was not the intention of the offerWe thank Ms [redacted] for taking the time to inquire and we invite her to place her order at the sale price offered in her catalogShe may redeem any promotion code of her choice in order to maximize her savings We are confident we provided the information necessary to resolve this matter.Sincerely,Jasmine D***, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ***‘s communication We reached out to her via email and provided we provided an explanation as well as screenshots of the website.We understand that Ms [redacted] placed an order and expected to receive a folding resin table and bench for $but received the table onlyShe called customer service, and she claims the associate agreed that the table was advertised with benchShe was offered the benches at a discount which she acceptedShe is requesting a refund of $for two benches she ordered.Our records indicate that Ms [redacted] ordered online on 5/25/She submitted her order with a folding table that is part of the returned the folding resin table and bench collectionThe website lists each item in the collection separately and describes each itemThe description of the table indicates the bench is sold separately in bold lettersWe list the bench as an option to order below the tablePlease see the attachment.Ms [redacted] called customer service on 5/31/who explained that the table is part of a collectionCustomer service informed Ms [redacted] that the bench is sold and listed separately online and customer service provided the option to order the benches or return the table for a refundShe stated her preference was to keep the table but wanted the benches sent to her freeSeveral levels of customer service explained to Ms [redacted] that the benches were listed separately and she would need to purchase the benches if she wished to receive themThe benches were reduced to $each as a courtesyThe order total with shipping was $which is the amount Ms [redacted] is asking for a refundCustomer service provided Ms [redacted] with a courtesy refund of $for the table she receivedWe will not be providing further refunds for these items.We thank Ms [redacted] for taking the time to inquire and trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] , Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,FullBeauty Brands (d/b/a Roaman’s) received Revdex.com inquiry # [redacted] from Mrs [redacted] forwarded to us from your office and we are writing in response to this inquiry Roaman’s is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction.Our records show an on-line order placed By Mrs [redacted] on 03/18/for two pairs of jeans and one shirt and charged to her Roaman’s account We also show that the jeans were return to us on 4/03/and the on 8/04/ It is our policy to refund the purchase price of merchandise purchased within days of receipt, excluding original shippingand handling charges and a return label fee of $7.50, if the return label is usedFor returns made after days we will issue a gift card equal to the purchase price (less shipping and handling and ERL fee) that can be used towards a future purchasePlease be advised that a credit for the jeans in the amount of $ was issued back to her Roaman’s account on 4/03/We also issued her a merchandise credit of $on 8/05/for the shirt that was returned to us after days of purchaseLeaving Mrs [redacted] responsible for purchase price of the shirt ($41.99), the original shipping and handling on the order ($15.99) plus the usage of the return label ($7.50)We advised Mrs [redacted] via e-mail that Comenity Bank runs the Roaman’s private label credit card program, which is the credit card she used to pay for her orders Comenity Bank is an unrelated third party FullBeauty Brands (d/b/a Roaman’s) does not have the ability to cancel your card nor do we have the ability to make changes to your due date, accept payments,remove fees and interest, or make changes to your credit report After reviewing the information we communicated the matter over to Comenity Bank As a result of our communication with Comenity Bank, they agreed to step in and work with Mrs*** to resolve this matter It usually takes - days forComenity Bank to resolve matters of this nature We provided Mrs [redacted] with Comenity's contact information and requested her to work directly with Comenity Bank if she needs any further assistance with this matter We trust this matter is now resolvedBest regards,Marcela [redacted] Full Beauty Brands Executive Communications Department