Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to him via email and provided an explanation and resolved this matter to his satisfaction We understand items were mistakenly shipped to Mr***’s address instead of his mothersHe was instructed to
ship the items to the correct address and was informed that he would be reimbursed for the shipping expenseHe is requesting to receive a refund for the shipping expense and is requesting to have our $return fee paid at our expense. Mr***’s contacted our call center on 1/10/and had this matter resolvedA refund check in the amount of $was issued to Mr***We ask him to allow 6-business days for the refund check to arrive. Per Mr***’s request, we have activated the return label free of charge and flagged to inform our warehouse that the $return fee will be paid by FullBeauty Brands (d/b/a Brylane Home). We thank Mr*** for taking the time to inquire and trust that we solved this matter to his satisfactionPlease feel free to let me know if you have any other questions.Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** returned merchandise and received store creditIn August we converted her merchandise credit to an E-Gift cardMs*** states she did not receive the email with her E-Gift card information and is requesting to have the gift card re-issued. When Ms*** initially returned her merchandise she was issued a store credit; however, a conversion to a gift card was made in August As previously indicated, an email notification with the store credit conversion information and time frame was deployed to all of our customers holding store creditsA second email was sent with the gift card number and pin. Ms*** states she receives multiple emails a day and does not keep them in her inboxShe also stated she did not save any emails after receiving the initial email with the instructions on how to redeem her store credit. As previously indicated, customer service is unable to retrieve lost gift card informationIt is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new orderThe funds from the store credit have already been loaded to the non-expiring gift card number and pinWe are unable to re-issue another gift card. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***s communicationAn attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mailA follemail was sent and resolved this matter.We understand Ms*** placed an order on 11/16/with
a promotion code offering 60% off her order. When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processedMs*** received an adjustment in the amount of $and is requesting for the remaining $to be refunded. Our records indicate the order was placed on 11/16/with a total of $A $refund was issued on 11/22/17. We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understandingWe trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Thank you for passing along Mr*** ***’s communicationWe reached out to him via email and resolved the matter to his satisfaction We understand Mr*** made a purchase December of in the amount of $He returned two items and received a credit on January 14th in the
amount of $Mr*** states he received a letter in February requesting payment in the amount of $He contacted us and made the paymentOnce he made the payment, he noted it was a double charge and disputed the amount Our records indicate there was a miscommunication with the bank that manages Mr***’ credit cardThis led our associates to believe that the amount of $had been reversed due to a disputeThis assumed reversal generated a collection letter which Mr*** responded toHe verbally authorized a $charge to his account which he later realized was an overpaymentHe disputed the overpayment with the bank who then reversed the paymentAfter further research and further communication with the bank, we concluded the $was not owed by Mr*** We have cleared the assumed debt and removed Mr*** from collectionsWe regret any inconvenience this has caused him We thank Mr*** for letting us know about this error and trust this matter has been resolved to his satisfactionPlease feel free to let us know if you have any other questions Sincerely, Lorena M*** Executive Communications SMesa Hills Dr., El Paso, TX Office: | Fax: l***@fbbrands.com | www.fbbrands.com

Dear Diane Dove, Thank you for passing along Ms*** ** ***’s communicationWe reached out to her via email and provided an explanation. We understand that Ms*** states she contacted us on 09/10/attempting to place an order Our records indicate Ms*** called on 06/07/prior to the merchandise being returnedThe next call on record took place on 11/18/attempting to place an order In reviewing the 11/18/call, Ms*** stated she could no longer locate the email with the gift card detailsShe mentions she thought she had saved itShe mentioned she had written down the gift card information but could no longer find it and mentions she was aware of the gift card retention policy As previously stated, our system retains the gift card information for only daysThereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new orderIt is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions Sincerely, Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office:| Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the statements made by the two representatives of Full Beauty Executive Communications, but the burden of proof has not been met by this businessAgain, I would like to make it clear that I have NEVER been in receipt of any letters or merchandise credit or gift cards of any kind at my home addressI have the email acknowledgements of the returned merchandise (attached again), and had the email acknowledgements stated clearly at the beginning to be on the lookout for a letter with gift card/PIN information, I would have been able to bring it to Full Beauty's attention sooner that I was not in receipt of themHowever, from what the representatives from Full Beauty Executive Communications have been telling me, it would not matter because their system does not keep track of gift card/PIN informationI only started to inquire about this issue now because I was trying to place yet another $500+ order on their website to apply what I thought was merchandise credit attributed to my account, and when I logged into my account, none of my order history or merchandise credit was accounted forIt was as if I never placed two orders with Full Beauty totaling over $500, not an insignificant amount of money for a single consumerI have provided proof of my purchase, proof of my return, proof of Full Beauty's receipt of my returned items, and proof of the amount of merchandise credit due me--actual documentationFull Beauty has provided me with nothingNot a copy of the letter that was sent to me, not a delivery confirmation or postal receipt to assure that something as important as money (and nearly $300, at that) was actually delivered to my address, and no means to track any kind of gift card/letter/PIN/merchandise credit that was allegedly issued to meSo Full Beauty can claim to have sent letters and not; Full Beauty can claim to have sent letters to my proper address and did not; and Full Beauty can claim to have sent merchandise credit and did notThere is no proof or documentation of anything on their endNot receiving a return mail delivery is not documentation or proof. It could have been mailed to another customer, another location, who simply opened it or tossed it aside or maybe even fraudulently used itWho knowsYet Full Beauty continually tries to attribute what is clearly a mishandling to their own customer, who has spent hundreds of dollars on their products, even going so far as to imply that her mother's terminal illness may have been the root cause for such mishandlingIt is despicable and the antithesis of anything remotely resembling "customer service." Yet this customer is organized enough to provide copies of invoices and postal receipts and emails from 2014, which would surely discredit any claim that she mishandled a thingConsidering my original letter to Executive Communications of March 18, was received, per my delivery confirmation, but never opened or processed until I placed a call to their offices and resent the letter via email demonstrates a pattern of mishandling customer information in my estimationIn my initial letter to Full Beauty, I was conciliatory in my language by saying I did not receive any gift cards or letters from Full Beauty but "perhaps this was an oversight on my part," because I did not want to initially come across as demanding or accusatory of some wrongdoing in my letter, but merely asking kindly for a reissuance of the merchandise creditBut let me be clear now: I have never received a gift card or letter, or letters (plural), from Full Beauty other than the attached emails that demonstrate the credits that I was due to receiveYou will see on the first page of these emails that it doesn't say gift card, just merchandise creditIt is buried in the fine print of the very last line of the emails that it would be in the form of a gift card, which is not the most transparent or effective way to state that to a consumer; it should have been in the opening paragraph where it says I was due merchandise credit in the amount of $X [suggested language: "which will be sent to you in the form of a gift card within X number of days."] And regardless of the method by which they allegedly issued a merchandise credit to me, I have attested that I did not receive this credit, did not use or redeem this credit, and would merely like to receive it just once so I can use it to buy more product from this company! It hardly seems like an unjustifiable or unreasonable request: Can you please issue the credit proven to be due me so I may buy more from you? The inability for Full Beauty to track their customers' merchandise credit, in any form (gift card, letter, or otherwise), seems like an inherent lack of customer protectionMerchandise credit should not expire or be expunged from a customer's records in 1-years' time, and without proper tracking it places a great deal of sheer trust on the staff to follow through on mailing monetary credit to customers to their proper address as well as the US postal service to deliver it safelyI sent my returns to Full Beauty at my own expense and with full postal tracking and delivery confirmation, because I wouldn't expect Full Beauty to just take my word for it that I didI took provisions to safeguard items of monetary value when sending things to Full Beauty; it would not be unreasonable to expect the same for items of monetary value sent to their customerSo, again, I feel strongly that Full Beauty has stolen $from me for merchandise documented as returned to them without any attempt to remedy this situationI have met the full burden of proof that the credit is due me and was never redeemed by me, but they lack any documentation or proof for their alleged actions to issue, track, or protect this customer and ensure receipt of this creditI would very much like to seek resolution to this issue via the Revdex.com, rather than pursuing a case in small claims courtHowever, as I mentioned, this is not an insignificant amount of money to me and I will pursue all avenues available to me as a consumer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and provided the information needed to resolve this matter.We understand Ms*** placed an order online and noticed she included a request for the same item twiceShe called to
correct the order but was advised that changes could not be made to her order and was advised to contact another department for assistanceShe subsequently called back and was advised that the order had shipped and her card had been chargedShe is requesting a refund for the bathing suits she purchased.Unfortunately we were unable to edit or cancel the order at the time Ms*** contacted usWe will be happy to facilitate the return by providing a postage paid return envelope through FedExThis option was presented to Ms*** and she will contact us after speaking to the recipient of the swimsuits.We appreciate the time Ms*** took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I am not satisfied with that response because I don't remember stating that I was aware of any return policy during any conversationI did place a call in September I also cannot believe that records can be kept so presicely on phone conversations on returns but not on gift cards or PINsNor the fact that they know that the gift card was never usedI'm sure Roamans has held on to a lot of customers moneyYou can say it was refunded all you want the money is still in Roamans bank account until the gift card is used and if there is no card to use you still have your merchandise and my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. Lorena M*** was wonderful to work with. I really appreciate her help and reinforced my belief that Roman's is a good company that stands by their word. You just have to get to the right person if you are told something different than what you were promised
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***, thank you for all of your assistanceHave a blessed toooooo!!!

Dear *** ***, Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and resolved the matter to her satisfaction. We understand Ms*** requested to have her name removed from our catalog distribution listShe states she called four times
but continues to receive catalogsMs*** is requesting to have the catalogs from all the FullBeauty family of brands discontinued. Ms*** was previously a customer of the FullBeauty family of brandsUp to recently, her name was actively on our catalog distribution listOur records indicate Ms*** called to have her name removed from the Roaman’s mailing list on 02/20/We show the associate removed the customer but accidentally added the customer back to the mailing list a minute later. Ms*** received additional catalogs which prompted her to call on 3/20/We added a corporate kill to her file which stops all catalogs and communications from all the FullBeauty family of brandsMs*** was advised to allow days for this process to be complete since catalogs are prepared a month in advance. We show the last catalog was mailed to Ms***’s home on 4/10/and should arrive around 4/16/We will not be sending any additional catalogs to Ms***’s home. We thank Ms*** for taking the time to inquire and trust that this resolves this matterWe apologize for any inconvenience this error caused herPlease feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thanks for passing along Mr*** *** inquiryFullBeauty Brands (d/b/a King Size) is committed to providinga positive customer experience and we are confident we can resolve this matter to the customer satisfaction.Our records show, that two on-line orders were placed on Mr
*** credit card on 9/27/under the sameconfirmation number but with the wrong customer name and addressWe also show that one of the orders was successfully cancelled following his telephone requestUnfortunately, the second order went thru and his credit card was charged $due to a systemic issue.Please be advised that Mr*** was contacted via e-mail and offered an apology and an explanation of theproblemWe also notified him that a credit in the amount of $went back to the original method of payment on 10/01/15, which should post into the customer’s account within 2-business days Please be also advised, that we sent Mr*** a $e-card as an apology for the inconvenience and to invitehim to shop from us againWe trust this matter is now resolved.Sincerely, Marcela ***FullBeauty BrandsExecutive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting the response for reasonsFirst a shipping label was not processed until the company found out I placed a complaint with the Revdex.comSecond I received the wrong size and the company will charge me if I send it backSo it took forever to get it, it is the wrong size, and now I have to go out and purchase another bathing suit for the occasion this one was purchased for in the first placeBut I am still out the money they charged meI'm sorry but this is very unacceptable!
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is a copy of an email that was sent to Ms*** on Saturday, November 7th at 10:amThis explains why I am not willing to accept this answer. Had the proper information been provided to me originally, this situation wouldn't have escalated as it has
Ms***,I received your voice message and I also returned your phone call by leaving a return voice messageMy problem is that the Woman Within company did not hold up to their policy by getting any information to me with the to business day guaranteeDue to this, the business has defaulted on their agreementI have not received any written or verbal information stating merchandise credit information since my returns were received by said companyI have tried to be reasonable e and accommodating but Woman Within has not done the same for meSince the company defaulted I am now asking for a full refund in the form of a check, made payable to myselfHad said company given me the information during our first two conversations, this would have been resolved however, that is not the caseThe customer service representatives did not supply proper informationI hope you understand where I am coming from and I would appreciate your assistanceKind regards,*** ***Regards,*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanationWe understand Ms*** returned merchandise on 02/02/She states she received a partial refund for her returnMs*** states she contacted us and was
advised she would receive a return call but indicates no one calledMs*** is requesting to have the remaining amount refunded. Our records indicate our office contacted Ms*** on 02/14/Please be advised this complaint was filed after the issue was resolvedShe advised she returned two separate orders in one package and placed the two return labels from both orders on top of the one packageAs stated online and in our catalogs: “If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processedPlease note, a "delivered" scan at our warehouse does not indicate complete processing of your returnPlease allow approximately business days from delivery to completely process through our system and generate your return credit.”When Ms*** contacted our call center on 02/10/she did not explain that the merchandise was shipped in one packageThe return labels for the two orders were tracked; one label indicated the merchandise was in transit and had tracking information while the other label showed used but had no tracking informationThe associate issued an upfront credit of $for the order the return label with no information belonged toShe was advised to wait until 2/17/for the other package to arrive and be processed as a return.Our records indicate the package is still in transit to our warehouseAs a courtesy, we issued an upfront credit for the remaining amount of $We advise her to allow business days for the refund to post to her MasterCardWe thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questionsSincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction We understand Ms*** placed an order and returned merchandise after receiving her packageShe states she has not received a refund
for her returned merchandiseMs*** is requesting to receive her refund for the merchandise she returned. We would like to apologize to Ms*** for the refund delayWe have issued a refund in the amount of $to her original method of paymentWe advise Ms*** to allow 3-business days to see the refund reflected onto her account. We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for forwarding us Mrs*** *** Revdex.com inquiry #
***. Fullbeauty Brands (d/b/a
Fullbeauty) is committed to providing a positive customer experience and we are
confident that we can resolve this matter to the customer’s satisfaction.Our records show that Mrs
*** placed an on-line order in the amount of $
on 11/09/and have not received it as of yetPlease be advised that Mrs*** was contacted via
voicemail and e-mail today and was provided a detailed explanation of the
standard delivery time frames for Puerto RicoPlease also be advised that Mrs*** was issued a full
credit on 12/01/after she contacted us via live chat to inquire about her orderWe trust that this matter is now resolvedThank youMarcela C***Fullbeauty Brands Executive Communications Department

Dear *** ***,Thank you for passing along Ms*** *** communicationWe reached out to her via email and resolved the matter to her satisfaction. We understand that Ms*** ordered a quantity of cargo pants on two different orders and each order was shipped to her in the
incorrect sizeShe is requesting a full refund to include shipping and hemming feesMs*** stated she is not willing to wait to receive a return refund.Ms*** was informed via phone that her return labels had been activated free of charge so she can return the pants at no cost to herShe was also informed that a full refund would be issued once the merchandise was received.We contacted Ms*** via email and she was offered an apology and explanationThere is no need for Ms*** to wait for her refundWe issued a full refunded in the amount of $for the first order and $for the exchange order for a total refund of $which should post to her account within the next business hoursMs*** may return the merchandise at her earliest convenience.We value Ms*** as a customer and a $Gift Card was generated for her which should arrive via email within the next to business daysWe trust that this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com