Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand Ms*** returned merchandise and was issued an e-gift card for the merchandise she returnedMs
*** is requesting to have the refund issued to her original method of payment. Per our return policy outlined online: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your swimsuitsforall E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo E-Gift Cards will be issued for products that do not meet these criteria.Please include your completely filled out return information form in your return box or the E-Gift Card process may be delayedReturns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a referenceIf you used the label provided, you can track your return by entering the tracking number at fedex.comAll customers will receive an email notification when their return has been receivedIf you have a registered account with us, log in at Account to see if your return has been processed.” As indicated, an e-gift card will be issued if the pre-paid label is usedThe original shipping and handling fees are not refundedUnfortunately, we are unable to assist Ms***’s request to have the refund issued to her original method of payment. We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Ms*** ** *** communication. Ms*** states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms*** contacted FullBeauty brands,
Jessica London, on 4/16/requesting to be removed from the catalog mailing listWe immediately removed Ms*** from the distribution lists and flagged Ms*** as a do not promote on 4/16/15.We prepare out catalogs in advance and Ms*** name had been sent to the printer’s before she requested to be removed from the catalog mailing listWe show that Ms*** received the last catalog with an “in-home” delivery date of 5/11/15. The address on this catalog would have been the customer’s previous addressOur records indicate that Ms*** address was updated on 5/4/via the National Change of Address serviceThe address on the last catalog delivered was printed prior to the address change dateWe don’t show that additional catalogs were mailed to the current or previous address as of this last date Our records indicate that Ms*** provided two versions of her email addressWe located the email address Ms*** provided which is ***@gmail.comThe second email address we found was ***@gmail.com. Our records indicate that Ms*** subscribed to receive emails at the email address ***@gmail.com when she submitted her first order online on 11/12/Phone records confirm that Ms*** contacted us via phone on 7/13/to request removal from the email and catalog distribution listThe catalogs were previously noted as unsubscribed and the email address ***@gmail.com was easily located since it was attached to Ms*** fileThe email address was removed from the Jessica London database on 7/13/15. Gmail’s rules regarding unique usernames does not conform to the same standards as other email providersGmail will deliver the recipient’s email regardless of the inclusion or exclusion of any special characters within the email addressAs long as all the letters in the email are correct, the customer will receive the emailRemoval of all variations was important in this case; however, the associate that removed the email address was not aware of Gmail’s rules regarding unique usernamesA search was not performed for variations of the email address.Ms*** subscribed to receive emails online on 4/16/which is the same date she requested removal from the catalogThe email address ***@gmail.com was provided anonymously on the Jessica London website and was not attached to Ms*** fileOur records indicate that the email address was opted out via the Jessica London website on 8/20/She should stop receiving emails other than the emails that were prepared in advanceThis process can take about weeks from the date she requested to be removed from the email distribution listMs*** was provided an email address if she continues to receive email past the week time frameThis way we can detect what file is generating the email so we can stop further emails from being deployed.We contacted Ms*** via phone and explained how the customer information is managed and are confident that this matter is resolved to Ms*** satisfaction.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communicationFullBeauty Brands (d/b/a Roaman’s) is committed to providing a positive customer experience, and we are confident that we can provide the information necessary to resolve this matter.We understand that Ms***
ordered a skirt but claims she received the wrong sizeShe intended to exchange the merchandise for the correct size but noticed exchanges were not an option for orders placed on Amazon.comMs*** is aware that a return fee is deducted from her return refund and feels she was not provided the information regarding returns and exchanges at the time she placed her orderMs*** is requesting to exchange the item she received or return without the return fee deduction.FullBeauty Brands (d/b/a Roaman’s) did not send Ms*** the wrong sizeWe shipped the size Ms*** requested when she submitted her order via Amazon.com. FullBeauty Brands (d/b/a Roaman’s) informs Amazon customers via the Roaman’s storefront of our return policy and does not provide an option to exchangeThe Roaman’s storefront is available from the product page of every item we sell on Amazon.com as well as the shopping cart.Our records show that on January 11, 2018, Ms*** contacted Roaman’s via the Amazon contact formCustomer service responded, and Ms*** received a courtesy free return shipping activationShe was encouraged to return the merchandise with the Customer Return Label provided on her invoiceShe will not see a $postage deduction. Per the return policy as presented on Amazon.com: “All unworn, unwashed or defective merchandise may be returned within days of receipt of shipment.” We reminded Ms*** via phone that our warehouse needs to receive her return merchandise within the days from the ship date.We thank Ms*** for taking the time to inquire and trust we have provided the information necessary to resolve this matterPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because I have explained to them over and over, that everything was returned and as for it was impossible because I was on bankruptcy. It was not discharged until 2015. I want to be able to use my new Roamans Credit Card so I can build up my credit. I wish they would just pay attention to what I am saying. That is all I am asking for
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***‘s communicationWe reached out to him via email and explained the promotional details regarding the offer. Mr*** placed his order online with items from the “KingSize Mix and Match Buy One Get One Free” deal offer
The offer states: Buy one item from our special collection; get a 2nd item of equal or lesser value freePlease see attachment.Mr*** order included a jogging suit, a pair of pants, and a pair of socksHe expected to receive an identical item for each ordered freeHowever, the deal offer will adjust one free item for every one item in the special collectionIf the items are all different prices, the lowest priced items would be activated as freeMr*** added three items from the deal offer which qualified him to receive one item, the lowest priced item, free of chargeHe received the pair of socks free of charge. Mr*** contacted us regarding this matter and he was offered the ability to complete the BOGO deal by purchasing the additional item(s) needed to complete the deal If he selected an item equal or lower in price to the next lowest priced item on his order, the item would be shipped freeMr*** refused as he was expecting to receive one of each item free. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***:
We received your communication regarding Mr*** *** customer inquiry and are writing to respondFullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s
satisfaction
We understand that Mr*** placed an order on 12/06/in the amount of $for a lilac flannel robe using his mobile deviceMr*** subsequently received an e-mail notification advising him that the order was being processed
for shipmentUnfortunately, the item became back ordered after the order was processed
We contacted Mr*** over the phone and offered apology for the inconvenience and an explanation of the backorder process
Mr*** was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item
Mr*** will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped
We trust that this matter is now resolved
Best regards,
Marcela ***
Fullbeauty Brands
Executive Communications Department

Dear mediator, Thanks for passing along Mrs*** *** inquiryFullbeauty Brands (d/b/a Full Beauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to thecustomer’s satisfactionWe understand that Mrs*** *** placed an internet
order using her PayPal account and subsequently returned the complete order back to usMrs*** order included merchandise from Swimsuitsforalthat was sent to her directly from the manufacturerSuch merchandise is subject to a different return policyOur records show a return processed on 6/05/for all of our merchandiseWe also show two checks sent to her on 6/09/as upfront credit for the additional merchandise sent to Mrs*** directly from Swimsuitsforall.Unfortunately, Mrs*** only received one of the checks and the other one got lost in the mailWe voided theoriginal check and re-issue a new one on 8/15/as requested by her.We spoke to Mrs*** over the phone today and offered an apology for the inconvenience. Mrs***confirmed that the new check finally arrived last Thursday 08/20/ We trust that this matter is now resolved.Sincerely, Marcela ***FullBeauty BrandsExecutive Communications Department

Dear *** ***,Thank you for passing along Mr*** ***‘s communication After failed phone attempts, we reached out to him via email and provided an explanation.We understand Mr*** placed an order that was cancelled due to an outstanding debt owed at his addressHe is
requesting to have the merchandise shipped to him or a reimbursement in the amount of $39.99.Our records indicate that a debt is owed by a resident of the address Mr*** providedAs long as there is an outstanding debt, we will not ship merchandise to any resident of the householdMr***’s order was cancelled the same day the order was submittedWe do not charge our credit card customers until the order is shipped; therefore, Mr*** was not charged.We thank Mr*** for taking the time to inquire and trust this matter is now resolvedPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did contact me and did offer the 40% off the current prices as stated However, this would still make the price of the jacket higher than my original order, therefore it is unacceptable to me They stated that the clearance items were on a separate page of their website That may be true, but I reached the page for this particular jacket through a pad on my laptop, not directly from their website The pshowed the jacket in cobalt blue for $with no mention of clearance It took me directly to the page of their website for that jacket alone, not a clearance page There was also no mention of it being a clearance item on my order confirmation.The order confirmation also stated "shipping by 8/19" with no mention of that being only an estimation I have received additional dates of 9/19, 9/and 10/from them The representative who called me yesterday said (and this is the first time I have heard this) that it is a discontinued color and they only have one more shipment due in If my order is not high enough on the waiting list to be filled with this shipment, it will be cancelled I believe any business worth their salt would not have policies that are so unclear and unfair to their customers Unfair business practices should not be allowed with a company that has an A+ rating from the Revdex.com I have sent them separate inquiries and this is the first time they have bothered to tell me it was a discontinued item
Regards,
*** ***

Revdex.com:
The clothing I bought was my usual size, but they do not make their clothing size correctlyI need a full refund I as well filed a case with my credit card company
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not seen the credit on my visa card as of todayI don't trust that they really credited it so I will accept this resolution just as soon as I see it
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***r’s communicationWe reached out to her via email and resolved the matter to her satisfaction.Ms*** returned merchandise that was delivered to our warehouse on 3/10/Ms*** inquired about her refund via phone and was notified
that her return was processing the same day of each phone contactAs of the date of the inquiry, she has not received a refund for her return.Our records indicate that the warehouse began processing her return on 3/10/but a computer error occurred that kept the status of the return as “in process” for daysOur IT department has corrected this issue and a refund was released this morning in the amount of $and $for a total refund in the amount of $PayPal normally posts refunds within business days.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.800.265.7073lm***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * *** To MsLorena ***In response to your email,I don't know what you reviewed on your side of things but you are misinformed as to what I was billed and how many times I was billed. As I already stated, argued, reported, etcwith your incompetent customer service reps (lower case intentional) my card was billed TWICE for the $49.89 order and also for the $order that was supposed to be PLACED ON HOLD ONLY. I placed TWO orders and your staff billed me FOUR TIMES. I check my card balance everyday and Visa told me exactly what your staff did and when. On 3/4/2016, the extra $you stole from me on 2/25/was finally credited back to my accountThe $order was shipped out, again due to your inept sales reps. So when I return the order, my account better be credited. I don't appreciate the offhanded tone of your letter nor your condescending apology, as if the mistake were mine and I have no idea of what I speak. I will never shop with your company again, nor will any of my co-workers. If you people had handled the situation professionally and courteously, then I wouldn't feel so angry and disappointed. I really liked your merchandise. Your loss

Dear *** ***,Thank you for passing along Ms*** ***’ communicationWe reached out to her via phone and left a voice message.We understand Ms*** received a bill for items she did not receiveShe indicates she called in July because her address was incorrectMs*** is requesting to
receive a refund for the merchandise she did not receiveOur records indicate all orders have been shipped to the following address: *** *** *** *** **
*** ** ***In addition, no address changes have been madeWe ask Ms*** to contact our office with detailed information on the items she did not receive to make the proper adjustmentsWe appreciate the time Ms*** took to inquire and we await her responsePlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Ms. *** ** *** communicationWe reached out to her via phone and resolved the matter to her satisfactionWe understand that Ms*** received her chair with a missing partShe requested to have this missing part sent to her
Due to the construction of the merchandise, we were unable to send out the missing partHowever, we have sent Ms*** a replacement chair We thank Ms*** for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questionsSincerely, Jasmine *** FullBeauty Brands Executive Communications Office: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms*** returned merchandise from a recent order and it was returned to her as undeliverableMs*** specifically
states that the post office indicated that the zip code was no longer validShe contacted customer service and was assured that the address was correctShe was informed that a return label would be sent to her but has not received the labelShe is requesting to receive a postage paid return label and is seeking a refund to her credit card instead of a refund in the form of an E-Gift Card.The return address is correct and the zip code is a unique zip code used for the FullBeauty family of brands returnsWe normally do not have problems receiving returnsUnfortunately, the US Post office that handled Ms***’s return did not recognize Swimsuits for all as one of the FullBeauty family of brands.We sent a return label to Ms*** via her email address in order to facilitate her returnShe will receive a refund to her credit card once her return is processedMs*** was provided our direct phone number in the event that she needs further assistance with this matter. We thank Ms*** for taking the time to inquire and thank her for bringing this matter to our attention.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I returned the merchandise in question within ninety days. There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me. As I have fulfilled the terms stated, I request that this refund be applied to my store credit card. Thank you
Regards,
***

Dear mediator, FulBeauty Brands (d/b/a Brylane Home) received Revdex.com inquiry #*** from Mrs*** *** forwarded to us from your officeWe are writing in response to this inquiry. Brylane Home is committed to providing a positive customer experience and we are confident that we can
resolve this matterto the customer’s satisfactionWe understand that Mrs*** placed an on-line order on 8/02/for a bedspread and two shamsUnfortunately, this order stayed on her cartovernight and the items went on back order by the time the order was submitted the next day.Our records show that all items were shipped to Mrs*** on separate packages as soon as the items became available but one of the itemsarrived in the wrong colorMrs*** was contacted over the phone today and was offered an apologyShe was also notified that a replacement sham in the correct colorwas on the way to her with free overnight deliveryMrs*** agreed to return the initial sham to us thru the mail at her earliest convenience.We credited Mrs*** 20% off her order and sent a refund check to her in the amount of $as an apology for the inconvenience.She will be receiving the check within business daysWe trust that this matter is now resolved.Sincerely, Marcela ***FullBeauty Brands Executive Communications Department

Dear *** ***, Thank you for passing along *** ***’s communicationWe reached out to her via phone and provided an explanation. We understand that Ms*** received a catalog advertising our “Buy 1, Get 50% off Sitewide day event”She attempted to place an order for
items, tops and robes, to take advantage of the offerWhen placing her order, she was only receiving a discount the tops she attempted to purchasedMs*** expected to receive 50% off one of her robes and 50% off one of her tops The details of the offer are as follows: Buy get 50% offOffer limited to discounts per orderExcludes items shipped directly from 3rd party brands, clearance, national brand shoes and lingerieFor online use onlyNot applicable to catalog ordersDiscounted item(s) will be the lowest priced item(s)Returns will be credited at the discounted priceNot applicable to gift cards/prior purchasesApplies tosubtotal onlyMay not be redeemed for cash/combined with other offersExpires at 08/25/at midnight EST. As indicated, the discount applies to the lowest priced itemsThe coupon worked as intended and Ms*** received the discount on the lowest priced eligible items, which were the tops We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax: