Allyn's Bridal & Millinery Supplies

Dear *** ***,Thank you for passing along *** ***’s communicationWe understand Ms*** is considering the Jessa Slingback Flat by Comfortview as a sandalThe promotion offered a discount on Tops, Bottoms, Swim, and Comfortview SandalsShe is still claiming advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview SandalsExcludes Ellos, clearance and items shipped directly from third part brandsLimited time only.” As indicated in the offer, the discount applies to Comfortview SandalsThe item Ms*** wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotionSandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot(Collins English Dictionary) While sandals can have a sling back, the shoe that Ms*** purchased is a closed front shoe and not a sandalThe offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms. *** ** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms*** purchased two items, in which one of the items is on backorderThe available
item was shipped but was the incorrect itemMs*** returned the merchandise and requested an exchangeThe returned merchandise was flagged as an order placed over a year ago and a merchandise credit was issued for the merchandiseMs*** is requesting to receive the correct item The order was placed on 08/07/and the returned merchandise was within our day return policyWe have voided the merchandise credit issued to Ms*** and issued the correct refund in the amount of $to her original method of paymentAs requested, we have placed an exchange order for the correct itemMs*** will see a refund and a charge for $ We thank Ms*** for taking the time to inquire and trust that this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand Ms*** returned merchandise and was issued an e-gift card for the merchandise she returnedMs
*** is requesting to have the refund issued to her original method of payment. Per our return policy outlined online: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your swimsuitsforall E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo E-Gift Cards will be issued for products that do not meet these criteria.Please include your completely filled out return information form in your return box or the E-Gift Card process may be delayedReturns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a referenceIf you used the label provided, you can track your return by entering the tracking number at fedex.comAll customers will receive an email notification when their return has been receivedIf you have a registered account with us, log in at Account to see if your return has been processed.” As indicated, an e-gift card will be issued if the pre-paid label is usedThe original shipping and handling fees are not refundedUnfortunately, we are unable to assist Ms***’s request to have the refund issued to her original method of payment. We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
The clothing I bought was my usual size, but they do not make their clothing size correctlyI need a full refund I as well filed a case with my credit card company
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because I have explained to them over and over, that everything was returned and as for it was impossible because I was on bankruptcy. It was not discharged until 2015. I want to be able to use my new Roamans Credit Card so I can build up my credit. I wish they would just pay attention to what I am saying. That is all I am asking for
Regards,
*** ***

Dear mediator, Thanks for passing along Mrs*** *** inquiryFullbeauty Brands (d/b/a Full Beauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to thecustomer’s satisfactionWe understand that Mrs*** *** placed an internet
order using her PayPal account and subsequently returned the complete order back to usMrs*** order included merchandise from Swimsuitsforalthat was sent to her directly from the manufacturerSuch merchandise is subject to a different return policyOur records show a return processed on 6/05/for all of our merchandiseWe also show two checks sent to her on 6/09/as upfront credit for the additional merchandise sent to Mrs*** directly from Swimsuitsforall.Unfortunately, Mrs*** only received one of the checks and the other one got lost in the mailWe voided theoriginal check and re-issue a new one on 8/15/as requested by her.We spoke to Mrs*** over the phone today and offered an apology for the inconvenience. Mrs***confirmed that the new check finally arrived last Thursday 08/20/ We trust that this matter is now resolved.Sincerely, Marcela ***FullBeauty BrandsExecutive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * *** To MsLorena ***In response to your email,I don't know what you reviewed on your side of things but you are misinformed as to what I was billed and how many times I was billed. As I already stated, argued, reported, etcwith your incompetent customer service reps (lower case intentional) my card was billed TWICE for the $49.89 order and also for the $order that was supposed to be PLACED ON HOLD ONLY. I placed TWO orders and your staff billed me FOUR TIMES. I check my card balance everyday and Visa told me exactly what your staff did and when. On 3/4/2016, the extra $you stole from me on 2/25/was finally credited back to my accountThe $order was shipped out, again due to your inept sales reps. So when I return the order, my account better be credited. I don't appreciate the offhanded tone of your letter nor your condescending apology, as if the mistake were mine and I have no idea of what I speak. I will never shop with your company again, nor will any of my co-workers. If you people had handled the situation professionally and courteously, then I wouldn't feel so angry and disappointed. I really liked your merchandise. Your loss

Dear *** ***,Thank you for passing along Mr*** ***‘s communication After failed phone attempts, we reached out to him via email and provided an explanation.We understand Mr*** placed an order that was cancelled due to an outstanding debt owed at his addressHe is
requesting to have the merchandise shipped to him or a reimbursement in the amount of $39.99.Our records indicate that a debt is owed by a resident of the address Mr*** providedAs long as there is an outstanding debt, we will not ship merchandise to any resident of the householdMr***’s order was cancelled the same day the order was submittedWe do not charge our credit card customers until the order is shipped; therefore, Mr*** was not charged.We thank Mr*** for taking the time to inquire and trust this matter is now resolvedPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not seen the credit on my visa card as of todayI don't trust that they really credited it so I will accept this resolution just as soon as I see it
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***r’s communicationWe reached out to her via email and resolved the matter to her satisfaction.Ms*** returned merchandise that was delivered to our warehouse on 3/10/Ms*** inquired about her refund via phone and was notified
that her return was processing the same day of each phone contactAs of the date of the inquiry, she has not received a refund for her return.Our records indicate that the warehouse began processing her return on 3/10/but a computer error occurred that kept the status of the return as “in process” for daysOur IT department has corrected this issue and a refund was released this morning in the amount of $and $for a total refund in the amount of $PayPal normally posts refunds within business days.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.800.265.7073lm***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’ communicationWe reached out to her via phone and left a voice message.We understand Ms*** received a bill for items she did not receiveShe indicates she called in July because her address was incorrectMs*** is requesting to
receive a refund for the merchandise she did not receiveOur records indicate all orders have been shipped to the following address: *** *** *** *** **
*** ** ***In addition, no address changes have been madeWe ask Ms*** to contact our office with detailed information on the items she did not receive to make the proper adjustmentsWe appreciate the time Ms*** took to inquire and we await her responsePlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Ms. *** ** *** communicationWe reached out to her via phone and resolved the matter to her satisfactionWe understand that Ms*** received her chair with a missing partShe requested to have this missing part sent to her
Due to the construction of the merchandise, we were unable to send out the missing partHowever, we have sent Ms*** a replacement chair We thank Ms*** for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questionsSincerely, Jasmine *** FullBeauty Brands Executive Communications Office: | Fax:

Dear *** ***:
We received your communication regarding Mr*** *** customer inquiry and are writing to respondFullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can
resolve this matter to the customer’s
satisfaction
We understand that Mr*** placed an order on 12/06/in the amount of $for a lilac flannel robe using his mobile deviceMr*** subsequently received an e-mail notification advising him that the order was being processed
for shipmentUnfortunately, the item became back ordered after the order was processed
We contacted Mr*** over the phone and offered apology for the inconvenience and an explanation of the backorder process
Mr*** was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item
Mr*** will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped
We trust that this matter is now resolved
Best regards,
Marcela ***
Fullbeauty Brands
Executive Communications Department

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms*** returned merchandise from a recent order and it was returned to her as undeliverableMs*** specifically
states that the post office indicated that the zip code was no longer validShe contacted customer service and was assured that the address was correctShe was informed that a return label would be sent to her but has not received the labelShe is requesting to receive a postage paid return label and is seeking a refund to her credit card instead of a refund in the form of an E-Gift Card.The return address is correct and the zip code is a unique zip code used for the FullBeauty family of brands returnsWe normally do not have problems receiving returnsUnfortunately, the US Post office that handled Ms***’s return did not recognize Swimsuits for all as one of the FullBeauty family of brands.We sent a return label to Ms*** via her email address in order to facilitate her returnShe will receive a refund to her credit card once her return is processedMs*** was provided our direct phone number in the event that she needs further assistance with this matter. We thank Ms*** for taking the time to inquire and thank her for bringing this matter to our attention.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did contact me and did offer the 40% off the current prices as stated However, this would still make the price of the jacket higher than my original order, therefore it is unacceptable to me They stated that the clearance items were on a separate page of their website That may be true, but I reached the page for this particular jacket through a pad on my laptop, not directly from their website The pshowed the jacket in cobalt blue for $with no mention of clearance It took me directly to the page of their website for that jacket alone, not a clearance page There was also no mention of it being a clearance item on my order confirmation.The order confirmation also stated "shipping by 8/19" with no mention of that being only an estimation I have received additional dates of 9/19, 9/and 10/from them The representative who called me yesterday said (and this is the first time I have heard this) that it is a discontinued color and they only have one more shipment due in If my order is not high enough on the waiting list to be filled with this shipment, it will be cancelled I believe any business worth their salt would not have policies that are so unclear and unfair to their customers Unfair business practices should not be allowed with a company that has an A+ rating from the Revdex.com I have sent them separate inquiries and this is the first time they have bothered to tell me it was a discontinued item
Regards,
*** ***

Dear *** ***, Thank you for passing along *** ***‘s communicationWe reached out to him via email and explained the promotional details regarding the offer. Mr*** placed his order online with items from the “KingSize Mix and Match Buy One Get One Free” deal offer
The offer states: Buy one item from our special collection; get a 2nd item of equal or lesser value freePlease see attachment.Mr*** order included a jogging suit, a pair of pants, and a pair of socksHe expected to receive an identical item for each ordered freeHowever, the deal offer will adjust one free item for every one item in the special collectionIf the items are all different prices, the lowest priced items would be activated as freeMr*** added three items from the deal offer which qualified him to receive one item, the lowest priced item, free of chargeHe received the pair of socks free of charge. Mr*** contacted us regarding this matter and he was offered the ability to complete the BOGO deal by purchasing the additional item(s) needed to complete the deal If he selected an item equal or lower in price to the next lowest priced item on his order, the item would be shipped freeMr*** refused as he was expecting to receive one of each item free. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** ***’s communication. We received the same attachments on 10/13/which contained the receipt we requestedWe issued refund check #*** on 10/13/in the amount of $which should arrive within the next days.We thank Ms*** for taking the time to inquire and apologize for any inconvenience this shipping error caused herWe trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: 1-800-781-| Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe understand that Ms*** placed an order that was subsequently cancelledShe was advised that the cancellation was due to the discounts applying a higher percentage than what was offered.Ms***’s order was
submitted with a promotion code that was not working properlyThe promotion code offered a Buy One Get One free discount on Chlorine Resistant SwimwearThe coupon description stated the Buy One, Get One FREE would be calculated as 50% off the original price of each itemInstead, the coupon discounted the merchandise by 80% and removed the shipping fee which exceeded the discount offeredAll orders affected by this code were canceled through our system and we are unable to regenerate the orders for the same price. Visitors to our site agree to the site’s Terms of Use found at the site’s footer The provision covering this scenario states:WE DO NOT WARRANT THAT: THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED.DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. It is rare that product pricing or promotional discounts are incorrectIn the event that a promotion code or pricing is much less that the intended price of the item, we reserve the right to cancel the order. We offered the option to replace the order and we will adjust 50% off (excluding Designer, Ashley Graham, Gabi Fresh and Longitude collections) after the order is shipped. We thank Ms*** for taking the time to inquire and trust this resolves this matter.Sincerely,Lorena M***FullBeauty Brands (d/b/a Swimsuitsforall)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***