Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In speaking with the woman representative from Full Beauty, her first objective was to blame me for ordering an incorrect sizeThis set a very poor tone for the rest of the conversation and shifting blame from poor, inconsistent product to the fault of the buyer does not make a business successful, nor does it display proper customer service.I did indeed order my correct sizeAs I explained to the representative, different styles of their own brand of shirts run differentlyMy different orders show that I've tried different sizes AND stylesThis business refuses to acknowledge their inconsistencies and then penalizes the buyerI am aware of their "policies", that doesn't mean there shouldn't be exceptions when the same issue keeps occurring, especially if the customer feels strongly enough to take the complaint a step higherI stand firm that I, nor any other customer, should be penalized for a company's faulty and inconsistent productAnd I especially don't appreciate being blamed for ordering the wrong size, as if I did this all on purposeYes of course because I wanted to cost myself my own money? (sarcasm) Of course not! I have great attention to detail and can read very clearlyI also expect a company to provide proper sizingEither measurements are not correct, or the manufacturing of their garments are not being quality controlled. Now let's move onto the color issueFirst of all, photos of the actual product are not on their websiteThey're stock photos that when you click on a different color, a computer generated color swatch appears on the stock photo modelYou never see an actual photo of the itemSo again, blaming my computer screen or display, is showing this company would prefer to shift the blame to the customer, rather than accepting responsibility and taking accountability for their own errors.Yes, I received a $creditThe representative presented it as if they were doing be a huge favor by issuing a little over $for my frustration and trouble, even after my previous loyalty to the company and even referring more customers to them in the past. Yes, I was offered to return my latest order at no costI explained to the represenative that I wasn't going through the hassle againThen what? I'd have to re-order the initial products I wanted AGAIN and play size roulette to see what was going to fit properly? NoI'm keeping my latest order and have attempted to shrink what was too big and am being very careful of the product that just fits so it doesn't shrink. If they're receiving a lot of returns, wouldn't that make them look into what the reasoning is? Full Beauty/Woman Within needs to stop blaming the customer and start helping the customerThey should revisit their inventory, especially if they want to be a successful ecommerce businessI've lost way more than $trying to figure out their issues with their clothing, not due to an order mistake on my part!I don't appreciate my money being taken for granted and then having it thrown in my face that a $credit is doing me a colossal favorNot once was the business apologetic nor said they would look into things on their endIt was all about it being MY fault or MY computer or ME incorrectly orderingI don't take kindly to being blamed for things that are out of my controlHowever, it seems the company refuses to extend any other resolution and that I'm at their mercy
Regards,
*** ***

Dear*** ***,Thank you for passing along Ms*** *** communication and thank you for the opportunity to address her concerns.We understand that Ms*** purchased a coat as a gift for her motherThe coat did not fit and was returned for a refundMs*** states that the coat was
delivered to our warehouse on 12/14/and has not received her return refund.Our records indicate that the package was delivered to our warehouse the afternoon of 12/21/As indicated on our website: a "delivered" scan at our warehouse does not indicate complete processing of your returnPlease allow approximately business days from delivery to completely process through our system and generate your return credit.Today is the 6th business day since the package was delivered to our warehouseA refund was processed today to her PayPal account in the amount of $and we ask that Ms*** allow PayPal to business days to post the refund to her account.We contacted Ms*** via phone and were unable to speak to her; therefore, an explanation was provided via emailWe trust this matter is now resolved and appreciate the time Ms*** has taken to inquire about her refundPlease feel free to let me know if you have any other questions.Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along *** * ***s communicationWe reached out to her via email after unsuccessful attempts via phone.We understand Ms*** placed an order for two items and requested express next day deliveryThe two items were available at the time the order was
submitted but one of the items was placed on back-order during processingShe contacted us via chat and requested a refund of the express next day fee which she has not received.During processing the top Ms*** ordered became unavailableCustomer demand for certain items is sometimes much higher than we expect and we simply run out of stock during processing of ordersWhen this happens and additional inventory is on its way, we will place our customer’s merchandise request on back-orderAs soon as we receive new shipments from our manufacturer, we immediately process and ship orders to our waiting customersWe don't charge our credit card customers until back-orders are shipped.Our records indicate that Ms*** contacted our online customer care department via chat and was informed of the status of the topOnline customer care offered to cancel the back-ordered topMs*** replied she would rather receive the top but requested a refund of the express next day fee.We understand that the top was needed for a special event; therefore, our customer care associate issued a refund of the express next day fee on 01/13/in the amount of $We ask that Ms*** allow to business days for the refund to post to her PayPal accountThe shipping and handling fee she paid is nonrefundable and would have been charged regardless of the express request.We understand that Ms*** is requested a full refund of the two items on her orderWe are unable to comply with the request since the merchandise has not been returned to our warehouse. We thank Ms*** for taking the time to inquire and trust that we provided the information needed to resolve this matterPlease feel free to let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along *** * ***’s communicationFullBeauty Brands (d/b/a Roaman's) is committed to providing a positive customer experience, and we are confident we will resolve this matter to her satisfaction. We understand Ms*** place an order for
three items, but one item was on back order and expected to ship on 3/13/She contacted customer service the week of March 20th, and customer service stated the backorder would ship out that same dayMs*** did not receive tracking information and called again on 3/27/18, but customer service provided different shipping dates. Ms*** is requesting a partial refund for the anxiety this situation caused and is requesting delivery of the back ordered item before April 9, 2018. If an item is popular and sells out temporarily, we will provide the customer the opportunity to reserve the item when additional shipments are expected to arrive at our warehouseThe invoice will provide an expected date and the customer is not charged until the backorder is shipped to the customerThe expected date is not a guaranteed dateThe date can change due to various reasonsThe back ordered date will be updated in the order and the new date will be available on the order status page if the customer is registered. Our records indicate our warehouse processed Ms***'s order on 3/28/Two out of the three items shipped on 3/1/but one item was not in stock and placed on backorderWe show that the backorder was scheduled to ship last week; however, issues with the merchandise forced us to cancel that shipment and place the item back on the backorder list on 3/25/to wait for merchandiseThe backorder on Ms***’s order was re-selected for processing on 3/26/This backorder is now waiting for packing and shippingThis process should be complete within the next to hours. She contacted our online customer service on 1/08/requesting information about her orderThe order was currently in preparation for shipment and an email with the tracking information would be sent once the order had shipped. We ship all backorders with standard shipping by using FedEx (SmartPost) which has an estimated arrival within 5-business days (within the continental United States) from the date shipped. We thank Ms*** for taking the time to inquire and apologize for any confusion this delay causedPlease feel free to let me know if you have any other questions. Sincerely,Lorena M*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for passing along MsI*** ***’s communicationWe reached out to her via phone and provided an explanation.We understand that Ms*** returned the merchandise from her recent order and was refund $to her Visa and $in the form of gift cardsDue to
issues she had with the redemption of gift cards on her order, she requested to have the gift cards voided and refunded to her VisaShe has been advised that the refund was issued but has not seen the refund post to her Visa.Our records indicate that Ms*** placed her and redeemed gift cards totaling $We were unable to process the order due to the address not matching the billing address on the VisaMs*** corrected the address but this caused an issue with the redemption of the gift cardsMs*** was charged the full amount of $and refunded $on 8/20/which left her with a $on her credit card.Ms*** returned the merchandise and the amount remaining on her card was refunded in the amount of $The gift cards Ms*** redeemed were issued in the name of one of her relatives; therefore, $was issued in the form of gift cards.Ms*** requested to have the gift cards voided and refundedSince the original gift cards were issued to her relative, the $was refunded to her relative’s credit card on 10/31/Ms*** was advised of this refund via phone and will be checking with her relative to make sure she received the refund.We thank Ms*** for taking the time to inquire and trust this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ** ***'s communicationWe reached out to her via email and provided an explanation. We understand Ms*** received a catalog advertising the colorblock swim tee for $However, the item online showed the price at $Our
call center advised Ms*** there was a catalog misprint for this itemMs*** is requesting to have the $price honored. As noted, there was a catalog misprint for the colorblock swim teePrior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman WithinThis call may be monitored and recorded for record keeping, training, and quality assurance purposesBy shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms*** wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thanks for passing along Ms*** *** * *** communication to usFullBeauty Brands (d/b/a FullBeauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction.We understand that Ms*** expected her return to be delivered within business daysAs presented on the website and invoice: You will receive email confirmations upon our receipt of your return and when your return has been processedPlease allow weeks for us to receive and process your returnReturn shipping is free for Shopper's Club MembersThe package was delivered to our warehouse within the specified time frameOne of her packages took longer to process as a returnMs*** is requesting a refund of the shipping and handling fee due to this reasonThe shipping and handling fee is nonrefundable; however, as a courtesy $was refunded for the shipping she paid on the two orders.Ms*** indicates that she contacted us via email on different occasionsShe received a response for two of the inquiries but did not receive a response for the thirdOur records indicate that we only received two inquiries via emailSubject From Date created Date of response Your fullbeauty.com inquiry *** *** *** *** 1/9/13:1/10/6:Your fullbeauty.com inquiry *** *** *** *** 1/15/4:1/15/11:Ms*** is requesting a refund of the finance charges due to the delay in processing returnsUnfortunately, FullBeauty Brands (d/b/a fullbeauty.com) cannot assist Ms*** with her request concerning the fullbeauty.com credit card; Comenity Bank is the issuer of this credit cardFullBeauty Brands (d/b/a fullbeauty.com) does not have the ability to remove finance charges and fees.We ask that Ms*** work directly with Comenity Bank if you need assistance with this matterComenity's Contact information is as follows: Comenity Bank PO Box 182782 Columbus, OH 43218-1-888-252-5484 Ms*** was contacted via emailAn apology and a copy of this response was providedWe appreciate the time Ms*** took to inquire and we trust that this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely, Lorena ***, Executive CommunicationsOffice: 1.800.781.9168| Fax: [email protected]

Dear *** ***,FullBeauty Brands (d/b/a Roaman’s) received the above-referenced inquiry from Ms* * *** forwarded from your office. We understand that Ms*** placed her order onlineThe two bras on her order displayed a BOGO $offer which reduced the price of one of her bras to
$The shopping bag displayed the $price, but the submitted order does not show either bra at the $priceShe is seeking a full refund since she believes she did not receive the discount.We disperse all BOGO discounts among all eligible itemsMs*** ordered two bras offered at the Buy One, Get One at $The bras on the order were $each prior to the discount. The discount Ms*** received was $which we dispersed among the two brasTherefore, $and $were deducted from the price of each bra reducing the bras to $and $32.49.$(discount on the cafe bra)+$(discount on the white bra)=$(total discount)$(merchandise price)-$(discount)=$(advertised price)The discount is displayed differently but the total savings reflect the correct amountNo further adjustments are required for this order.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** placed an order using a promotion code for 40% off your entire orderUpon completion of her order, Ms*** noticed the
40% off was not appliedShe contacted our call center to get the promotion applied but was unable to and canceled her orderMs*** is requesting to have the promotion honored so she can reorder the merchandise The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxesDoesn't apply to clearance or shoesCan’t be combined with other offersNot applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationallyNot redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cardsExpress/Superfast charges are extraExpires 04/30/at 11:59pm PT.” As indicated, the discount does not apply to shoes and Ms*** ordered consisted of only shoesWe are unable to honor the promotional discount on excluded itemsThe website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemedThe offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meOne of their reps was able to provide me with my gift card number after many phone calls
Regards,
*** ***

Dear *** ***FullBeauty Brands (d/b/a Woman Within) received the above referenced inquiry from Ms*** *** forwarded from your office We understand that Ms*** attempted to submit an order on using the PayPal method of payment and received a message that we could not process her
payment at that timeShe contacted our customer service department and was not able to receive immediate assistance.We don’t show any issues with the PayPal method of paymentDue to the method we obtain PayPal authorizations; Ms*** could have experienced issues due to the increase of online activityOur records indicate that Ms*** was able to successfully submit her order using the PayPal method a few hours later and her order shipped on 11/28/15.We are confident that this resolve this matter and provides the explanation Ms*** was seeking. Sincerely,Lorena ***, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***‘s communication. We reached out to her via email and provided we provided an explanation as well as screenshots of the website.We understand that Ms*** placed an order and expected to receive a folding resin table and bench for
$but received the table onlyShe called customer service, and she claims the associate agreed that the table was advertised with benchShe was offered the benches at a discount which she acceptedShe is requesting a refund of $for two benches she ordered.Our records indicate that Ms*** ordered online on 5/25/She submitted her order with a folding table that is part of the returned the folding resin table and bench collectionThe website lists each item in the collection separately and describes each itemThe description of the table indicates the bench is sold separately in bold lettersWe list the bench as an option to order below the tablePlease see the attachment.Ms*** called customer service on 5/31/who explained that the table is part of a collectionCustomer service informed Ms*** that the bench is sold and listed separately online and customer service provided the option to order the benches or return the table for a refundShe stated her preference was to keep the table but wanted the benches sent to her freeSeveral levels of customer service explained to Ms*** that the benches were listed separately and she would need to purchase the benches if she wished to receive themThe benches were reduced to $each as a courtesyThe order total with shipping was $which is the amount Ms*** is asking for a refundCustomer service provided Ms*** with a courtesy refund of $for the table she receivedWe will not be providing further refunds for these items.We thank Ms*** for taking the time to inquire and trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email and explained our return process. We understand Ms*** returned a swimsuit in June of last year and received her refund in the form of an
e-gift card that she claims she did not receiveShe contacted Swimsuits for all to retrieve her e-gift card but was informed by customer service that the e-gift card is only kept for three monthsShe feels customer service is refusing to let her use her e-gift card and wants another e-gift card issued to her for the amount she paid for the swimsuit. Our merchandise return policy as presented online and on the invoice Ms*** received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shippingReturn your unwanted item(s) within days from the date you received your orderYou will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees)Please allow up to business days for your refund to process and days for it to post to your credit card after we have received your returnYour refund will be applied to the original form of payment.” Our records indicate Ms*** placed the order in question on 6/4/in the amount of $Ms*** used our free return label to return the swimsuit from this orderPer our return policy, we issued a $e-gift card for the merchandise she returned. FullBeauty Brands (d/b/a Swimsuits for all) deployed an email containing the E-Gift Card on 07/15/to the email address [email protected] which is the email address she provided when she placed her orderThe email indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms*** contacted customer service on 5/26/regarding her refundCustomer service informed her that our system does not retain the information for more than daysThe E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms*** to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the business response from Swimsuits for AllI will state my position again and ask some questions I'd appreciate an answer toOn April 13, 2016, I returned to Swimsuits for All (S4A) merchandise totaling $On April 19, 2016, I received an email from S4A advising they had received and processed my return and to allow hours for my STORE CREDITOn April 20, 2016, I received another email from S4A stating a STORE CREDIT has been issued in the form of a "redemption code" ( and the code was listed on the bottom of the email ), to redeem all I needed to do was login, create an account, click on "redemption code" and apply to any new catalog order I makeI saved this email because 1) it had my code and directions and 2) I was EXPECTING the email with my refund/credit information and 3) I knew I would make a new order in the new yearFrom that moment on, I didn't save emails from S4A, why would I ? I had my creditI should also note, S4A sends approximately 2-emails A DAY to my email addressI can't/won't keep that many emails in my boxOn January 13, 2017, I try to order new merchandise with my STORE CREDIT and the "redemption code" from the April email, but the S4A web site will not accept my redemption codeOn January 13, 2017, I phone S4A customer relations, I am on the phone with them for minutesThey advise me I was sent an email on August 9, with gift card numbers, and I will need those gift card numbers to have access to my $I explain to them that I DO NOT HAVE THE EMAIL ( my provider is yahoo.com and they to not retain data over days)There is NO WAY for me to recover the August emailThe S4A representative --Lorena M***--answered my Revdex.com inquiry with the same exact information as the S4A customer service rep gave me on the phone on the 13thMy questions are:1) Why won't S4A re-send the August 9, email to me so I can have the gift card numbers, surely they still have that email in the system, what kind of BUSINESS doesn't keep correspondence with customers when it involves money?2) Where is my $86.40? Does S4A just get to keep my money, since I will never have the gift card numbers?Will my $still be in their system years from now? years from now? When EXACTLY do they adjust the income and take it back?Lorena M*** ( S4A rep) wrote that I was advised in the August email that the gift cards were like cashShe may have said those words in the email I do not have--- but a gift card that only I can access with a particular code IS NOT LIKE CASH. ANY PERSON CAN SPEND CASH, only S4A has my $Every one of S4A correspondence end with how they are here to serve and the measure of their success is the consumers satisfactionThey continue to tell me how sorry they are for any inconvenience and ask me to accept their apologiesThey are a large mail order firm, can they PLEASE find a way to help me get new merchandise for my credit ( that they KNOW I have ) or refund my $This has been very frustrating, if S4A can't help me, where can I turn to?? Thank you for the time you have dedicated to this matter*** ***

Dear *** ***,Thank you for passing along *** ***’s communicationWe understand Ms*** is considering the Jessa Slingback Flat by Comfortview as a sandalThe promotion offered a discount on Tops, Bottoms, Swim, and Comfortview SandalsShe is still claiming advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview SandalsExcludes Ellos, clearance and items shipped directly from third part brandsLimited time only.” As indicated in the offer, the discount applies to Comfortview SandalsThe item Ms*** wanted to purchase was a Comfortview Sling Back Flat which was not part of the promotionSandals are light shoes that you wear in warm weather, which have straps instead of a solid part over the top of your foot(Collins English Dictionary) While sandals can have a sling back, the shoe that Ms*** purchased is a closed front shoe and not a sandalThe offer applied to sandals only; therefore the sling back shoes she selected did not qualify for the discount offered. Please see the attachment for a picture and description of the shoe.We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for passing along Ms. *** ** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms*** purchased two items, in which one of the items is on backorderThe available
item was shipped but was the incorrect itemMs*** returned the merchandise and requested an exchangeThe returned merchandise was flagged as an order placed over a year ago and a merchandise credit was issued for the merchandiseMs*** is requesting to receive the correct item The order was placed on 08/07/and the returned merchandise was within our day return policyWe have voided the merchandise credit issued to Ms*** and issued the correct refund in the amount of $to her original method of paymentAs requested, we have placed an exchange order for the correct itemMs*** will see a refund and a charge for $ We thank Ms*** for taking the time to inquire and trust that this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***,
FullBeauty Brands (d/b/a Jessica London) received Revdex.com inquiry # *** from Mrs*** *** forwarded to us from your office and we are writing in response to this inquiry. Jessica London
is committed to providing a positive customer experience and we are
confident that we can resolve this matter to the customer’s satisfaction
Our records show an on-line order placed by Mrs*** on 12/23/for two pairs of black boots and shipped to her daughter with expedited serviceWe also show that Mrs*** contacted us
via phone on 1/04/and informed us that one of the items was returned back to us on 12/26/Customer was advised at that time, to please allow at least two weeks from the mailing date for the return
to be processedCustomer has contacted us several times after 1/15/via e-mail to inquireWe unfortunately, do not show records of this return or the usage of our return label
Please be advised that Mrs*** was contacted over the phone earlier today and offered an apology for the inconvenienceShe was also notified of a credit in the amount of $will be going
back to the original method of payment as a one-time courtesyThis credit should post into the customer’s account within 2-days
We trust that this matter has been resolved
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Department