Allyn's Bridal & Millinery Supplies

Dear mediator, FulBeauty Brands (d/b/a Brylane Home) received Revdex.com inquiry #*** from Mrs*** *** forwarded to us from your officeWe are writing in response to this inquiry. Brylane Home is committed to providing a positive customer experience and we are confident that we can
resolve this matterto the customer’s satisfactionWe understand that Mrs*** placed an on-line order on 8/02/for a bedspread and two shamsUnfortunately, this order stayed on her cartovernight and the items went on back order by the time the order was submitted the next day.Our records show that all items were shipped to Mrs*** on separate packages as soon as the items became available but one of the itemsarrived in the wrong colorMrs*** was contacted over the phone today and was offered an apologyShe was also notified that a replacement sham in the correct colorwas on the way to her with free overnight deliveryMrs*** agreed to return the initial sham to us thru the mail at her earliest convenience.We credited Mrs*** 20% off her order and sent a refund check to her in the amount of $as an apology for the inconvenience.She will be receiving the check within business daysWe trust that this matter is now resolved.Sincerely, Marcela ***FullBeauty Brands Executive Communications Department

Dear *** ***, Thank you for passing along Mrs*** *** Revdex.com
inquiry # *** to usFullBeauty Brands (d/b/a Jessica London) is committed
to providing a positive customer experience and we are confident we can resolve
this matter to the customer’s satisfaction.We understand that
Mrs*** placed a catalog order for
three girdles advertised at $eachShe was advised by our phone representative
that the price of $was a misprint on that specific catalog and that an
adjustment would have to be completed after the order was processed Unfortunately, no adjustment was completed due
to a miscommunication issuePlease be advised that Mrs*** was contacted over the
phone earlier today and offered an apology and an explanationPlease be also
advised that the issue was resolved to Mrs***’s satisfactionBest regards, Marcela ***FullBeauty Brands Executive Communications Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I returned the merchandise in question within ninety days. There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me. As I have fulfilled the terms stated, I request that this refund be applied to my store credit card. Thank you
Regards,
***

Dear *** ***, Thank you for passing along *** ***’s communicationWe reached out to her via phone and provided an explanation. We understand that Ms*** received a catalog advertising our “Buy 1, Get 50% off Sitewide day event”She attempted to place an order for
items, tops and robes, to take advantage of the offerWhen placing her order, she was only receiving a discount the tops she attempted to purchasedMs*** expected to receive 50% off one of her robes and 50% off one of her tops The details of the offer are as follows: Buy get 50% offOffer limited to discounts per orderExcludes items shipped directly from 3rd party brands, clearance, national brand shoes and lingerieFor online use onlyNot applicable to catalog ordersDiscounted item(s) will be the lowest priced item(s)Returns will be credited at the discounted priceNot applicable to gift cards/prior purchasesApplies tosubtotal onlyMay not be redeemed for cash/combined with other offersExpires at 08/25/at midnight EST. As indicated, the discount applies to the lowest priced itemsThe coupon worked as intended and Ms*** received the discount on the lowest priced eligible items, which were the tops We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear Diane Dove, Thank you for forwarding Mr*** *** Revdex.com inquiry ID # ***FullBeauty Brands (d/b/a Brylane Home) is committed to providing apositive customer experience and we are confident that we can resolve this matter to the customer’s satisfactionWe understand that an on-line
order for two sets of blinds was placed on 5/by Mrs*** *** in the amount of $164.44.Our records show that Mr*** contacted us on 6/30/and notified us that one of the sets was not properly workingHe receivedreplacement parts on 7/but unfortunately these parts did not work either.Please be advised that Mr*** was issued a credit in the amount of $ back to the original method of payment on 8/05/and we alsoordered a new set of blinds for him that should arrive to his home address within business days.Mrand Mrs*** were contacted over the phone and offered an apology for the inconvenienceWe also sent them a Brylane Home electronic giftcertificate as an apology and as an invitation for them to shop with us againWe trust that this matter is now resolvedBest regards, Marcela ***FullBeauty Brands Executive Communications Department

Dear *** ***, Thank you for passing along *** ***’s communicationFullBeauty Brands (d/b/a Swimsuits for all) is committed to providing a positive customer experience, and we are confident that we can provide the information necessary to resolve this matter. We understand that Ms*** placed an order online and she states that the shipping displayed $with an order total of $Ms*** claims that she was charged the $shipping when she submitted the orderShe called customer service within an hour and requested to cancel her order if the shipping was not removed from her order but her request has not been honoredShe wants the shipping refunded or her order cancelled. We provide the following information online regarding changing or canceling an order: “Contact us within the first hour of your purchase and, in most cases, we can make any necessary adjustments to your order.”Each order is dated and time stamped in the order it is receivedOur records indicate that the order was submitted on 06-14-at 07:16:AM, ETWe received a total of three emails on 6/14/via the contact us form on the Swimsuits for all websiteThe first email was received at 11:AM, ET and a reply was sent to Ms*** at 11:AM, ETThe first email was received over hours after the order was submittedWe are only able to make changes or cancel an order within an hour of Ms***’s purchase.The promotion code redeemed on Ms***’s order offered the following: “Coupon ***: free shipping on order of $minimum and 35-60% off SitewideExclusions are clearance items, designer brands, entire product categories, new arrivals, and/or special promotional stylesThis coupon could also apply to only a specific product categoryFree shipping promotions apply solely to orders delivered within the US and includes only standard shipping unless otherwise notedAdditional or variations to the listed exclusions could also applyAll exclusions are subject to change without noticePlease contact us for the specific exclusions/details for this promotion”We provide the following information regarding coupon codes and clearance items: “We've got such great prices and so many special sales that we don't allow coupons to be combined or used on clearance items, unless otherwise notedClearance items are indicated on the site with a grey "Clearance" sticker on the bottom of the product image.”Ms*** received a response that her order did not qualify for free shipping since her merchandise total is $The free shipping applies to orders with a qualifying merchandise amount of $or moreThe item Ms*** ordered is a clearance itemPlease see page on the attached documentThe website displays the item as a clearance item at the price of $26.98.Ms*** states that the website displayed free shipping on her orderThe “Beach Bag” will not display a shipping cost since the method of shipping has not been selected and the customer has not checked outPlease see page on the attached document.Ms*** proceeded to checkout from the “Beach BagThe checkout page displays the selected shipping method to include the cost of shippingThis information is provided prior to entering any type of payment method and before the customer places the orderPlease see page on the attachment.Ms*** was provided the shipping cost and order total prior to check out, and Ms*** had the option to not place the order if she did not agree with the priceWe received her communications after her order was processing to shipWe are unable to make changes to an order to include canceling the order when the order is processingShe is welcome to return the merchandise for a refund.We thank Mr*** for taking the time to inquire, and we trust we provided the information necessary to resolve this matterPlease feel free to let us know if you have any other questions. Sincerely,Jasmine D***FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear Diane Dove,Thank you for passing along Ms.*** ** *** communicationWe reached out to her and provided an explanation regarding her refundsPlease see the attached response
Please feel free to let us know if you have any questions
Sincerely,Lorena ***, Executive
CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I don't except the response sent back by the company for the simple fact this has been an ongoing situation since September the 21st *** Bank has yet to adjust the account I've also taking a look at my credit report and those negative ratings showed up on my credit report these are charges that were never made by me even if full Beauty made adjustments it still showed up as a negative credit on my credit report Also both representatives from for beauty that I spoke with Erica and Lorena I did not appreciate the attitude or the way that they responded back to response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is the same old stuff that they sent before I have tracking numbers of merchandise I returned I do not deserve to be treated like this One reason they do not like me is because I got Amazon involved with a couple of them because they took so long to get the return, but you still received the items The ones they listed they received the items I do not like the fact they are making me out to look like the bad guy Most recently I was approved for Roamans credit card also Why would they approve me if they thought something was wrong with me Ask them that I also have several emails stating that they received items I used amazon shipping because they provided label that tracking numbers that I did not have to pay for That is what Amazon is all aboutI am sorry they feel that way, but this is ridiculous and they treat there customers very poorly which I do not appreciate Please let me start shopping there again so at least it will look like you tried to help out and those review I read regarding your company will not look as bad because you resolved this Let me use my brand new credit card from you guys that I got approved Please You need to try to be big about this and ask the lady that kept emailing me for for the emails It did take longer than weeks to get a credit once I returned Items The lady kept say and how would I know this if it was not true that you need to go through the whole cycle before the credit will be posted Why would she say that if I did not return the items
Regards,
*** ***

Dear *** ***, Thank you for passing along Ms*** * ***‘s communication. We reached out to her via phone and provided the information to resolve this matter. We understand that Ms*** returned one pair of Chambray cargo pants from her 5/11/order and requested an
exchange in a different size and colorShe received her exchange order in the correct size but the same Chambray color she had returnedMs*** contacted customer service and spoke to a supervisor who advised that the Olive Gray cargo pants were on back order until 7/15/The supervisor informed Ms*** that she would apply a 40% promotion code for the inconvenience reducing the Olive Gray cargo pants to $She asked Ms*** to call back on 05/30/18. Our records indicate that Ms*** returned the Chambray cargo pants 5/4/and we refunded $to her credit cardUnfortunately, the exchange department entered the wrong color, and the cargo pants shipped in the correct size but the same Chambray colorThe Chambray cargo pants in the larger size is processing as a return todayWe will make sure that Ms*** is refunded $for her return. Our recorded phone calls confirm that a supervisor offered 40% off the new exchange which would provide an $discount on the cargo pants which would have reduced the pants to the price of $Ms*** asked the supervisor for the price of the pants after the discount, and the supervisor responded with the discount amount instead of the final price of the productDue to the issues Ms*** encountered, we will honor the $price as an adjustment after the pants ship. Ms*** selected a color that is not presently in stockWe are reaching out to the buyer to obtain the correct disposition for this item before placing another exchange order for Ms***Our office will reach out to Ms*** once we receive a response from the buyer. We thank Ms*** for taking the time to inquire and trust that this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via phone and resolved this matter to her satisfaction. We understand that Ms*** added a coat by Ellos to her shopping bag but did not check out due to the cost of the itemShe
later received a promotion code offering 20% off the item if she checked outShe attempted to redeem the promotion code but did not notice a reduction in price which led her to contact customer serviceShe was offered a refund after her order shipped since the offer was not applying to the item on her orderOnce her billing statement arrived, she noticed the refund was not listed on her statementShe contacted customer service again and was advised that the discount would not be honored on her order due to the exclusions on the offerShe is requesting a 20% discount on the coat as promised.Our records indicate that a memo was entered on Ms***’s file instructing to adjust the coat by 20% after shipmentUnfortunately, the associate that worked the adjustment queue did not check the description of the promotion code and assumed the offer excluded Ellos productsWe apologize for this mistake.We issued a 20% discount on the coat reducing the item from$to $The $discount was issued to Ms***’s Roaman’s credit card accountWe charged $postage on this orderIf the offer had activated at check out, she would have been charged $since the postage is based on the merchandise totalWe refunded $for the postage differenceThe two refunds should post to Ms***’s Roaman’s credit card within the next two business days.We thank Ms*** for taking the time to inquire and apologize for any inconvenience we caused herPlease let us know if you have further questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***'s communicationWe reached out to her via email resolved the matter to her satisfaction.We understand Ms*** received the swimwear in the incorrect sizeShe wants to return the merchandise, but does not wants to be charged the return postage fee.We understand that Ms*** received the wrong sizeWe issued a postage paid FedEx label which we sent via emailMs*** needs to follow the instructions on the email to retrieve and print the labelShe will not see a postage deduction for the use of the postage paid label since FullBeauty Brands (d/b/a Swimsuits for all) will be responsible for the return postageMs*** will receive a full refund once our warehouse processes her return.We thank *** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena M*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response claims in one of its very first lines that they have "reached out to me via email and resolved the matter to my satisfaction" They have done NO SUCH thing That is a blatant lieI was flagrantly told via email that I would not receive any refund without returning the items that I never asked for in the first place.I am angry that I lost nearly $to this company and they're only willing to refund me a little over half of that amount I am willing, however, to let that go and accept the refund they claim they are going to offer me, but here's the deal: I have read previous complaints about this company from other customers who complained to the Revdex.com, that once they have marked their Revdex.com complaints "resolved" they never actually received the refunds they were promised Until that money actually reappears on my credit card, I DO NOT consider this matter closed Once the money is returned to me, only then will I close my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I am not satisfied with that response because I don't remember stating that I was aware of any return policy during any conversationI did place a call in September I also cannot believe that records can be kept so presicely on phone conversations on returns but not on gift cards or PINsNor the fact that they know that the gift card was never usedI'm sure Roamans has held on to a lot of customers moneyYou can say it was refunded all you want the money is still in Roamans bank account until the gift card is used and if there is no card to use you still have your merchandise and my money

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and provided the information needed to resolve this matter.We understand Ms*** placed an order online and noticed she included a request for the same item twiceShe called to
correct the order but was advised that changes could not be made to her order and was advised to contact another department for assistanceShe subsequently called back and was advised that the order had shipped and her card had been chargedShe is requesting a refund for the bathing suits she purchased.Unfortunately we were unable to edit or cancel the order at the time Ms*** contacted usWe will be happy to facilitate the return by providing a postage paid return envelope through FedExThis option was presented to Ms*** and she will contact us after speaking to the recipient of the swimsuits.We appreciate the time Ms*** took to inquire and trust this resolves this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]