Allyn's Bridal & Millinery Supplies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The full price of the shipping was not offered back and now after the business days has still not been returned Although I may have been required to pay the shipping in addition to the next day fee, it was not my choice to have to pay shipping twice as they separated the order and shipped the packages individually Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below A "flat" as Roamans put it, is a sandal A sandal is a type of shoe, so Roamans is trying to mince words and use bait and switch to use deception in the advertisement Roamans is simply lying to the public Is the Revdex.com going to allow this to happen? Regards, [redacted]

Dear [redacted] ***,Thank you for passing along [redacted] ’ communicationWe reached out to him via email and resolved the matter to his satisfaction.We understand Mr [redacted] received an order that he did not place Mr [redacted] contacted the FullBeauty Customer Protection Group (CPG) after he received the merchandiseHe indicates that the order was not placed by him and the credit cards used on the orders do not belong to himHe complied with CPG’s request to return the merchandise he received and he was advised the matter would be considered closedHe is now receiving collection letters from FullBeauty brands demanding payment of $Mr [redacted] is requesting an update of FullBeauty Brands records to reflect that he does not owe anythingMr [redacted] is requesting a letter confirming FullBeauty Brands actions for his records.Our records indicate that two orders were submitted online on 1/17/and 1/19/with Mr [redacted] ’ name and addressThe 1/17/order shipped to Mr [redacted] ’ address while the item on the 1/19/order was placed on back-order statusMr [redacted] contacted our Customer Protection Group on 1/26/to advise he had received merchandise for an order he did not placeHe confirmed that the Master Card credit cards used on the orders do not belong to himThe back-order on the second order was cancelled, and the matter was considered closedMr [redacted] returned the merchandise which we processed as a return on 2/08/and refunded $to the credit card used on the order.We received a charge back request from the bank that issued the credit card used on the orderWhen a charge back request is received, any remaining portion that has not been refunded is returned to the bank and the system automatically deployed letters to the billing addressThe automatically deployed letters were sent on 3/16/and 4/23/Mr [redacted] was not in collections and this matter would not have resulted in further collection actions.Mr [redacted] contacted FullBeauty Customer Protection Group (CPG) today who confirmed the file as closedCPG stopped all system deployed collection letters and no further action will be takenThe file housing the orders is labeled as fraudAll orders submitted with Mr [redacted] name and address will be stopped.We apologize for any inconvenience we caused Mr [redacted] and thank him for taking the time to inquireWe trust this matter is now resolved.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***, Thank you for passing along Mrs [redacted] communicationFullBeauty Brands (d/b/a Jessica London) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction Our records show that Mrs*** placed a telephone order on 3/23/in the amount of $ and subsequently returned it back to us on 7/13/ Please be advised that it is our policy to accept any unwashed, unworn or defective merchandise returned to us within days of purchase for a full refund of the purchase price( excluding shipping and handling)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used towards a future purchase As previously mentioned above, we show a return processed on 7/13/and a gift card/merchandise credit issued in the amount of $and sent to Mrs [redacted] by e-mail to the e-mail address on fileGift card information details were also provided to the customer over the phone Comenity Bank runs the Jessica London private label credit card program, which is the credit card Mrs [redacted] used as a method of payment on this purchase Comenity Bank is an unrelated third party FullBeauty Brands (d/b/a Jessica London) does not have the ability to cancel her card nor do we have the ability to make changes to her due date, accept payments, remove fees and interest, or make changes to her credit report After reviewing the information, we communicated the matter over to Comenity Bank As a result of our communication with Comenity Bank, they have agreed to step in and work with Mrs [redacted] to resolve this matter It usually takes - days for Comenity Bank to resolve matters of this nature We ask that Mrs [redacted] work directly with Comenity Bank for additional assistance with this matter Comenity's Contact information is as follows: Comenity Bank PO Box Columbus, OH 43218- 1-800-888- We trust this resolves the matter is now resolved Best regards, Marcela [redacted] FullBeauty Brands Executive Communications Department

Dear [redacted] ***, Thank you for passing along [redacted] ‘ communication We contacted her via email and provided an explanation regarding her returns and the fees associated with the returnsWe understand that Ms [redacted] returned merchandise and was expecting to receive a full refund including shipping feesShe did not make her payments on her fullbeauty credit card which then incurred interest and late feesShe is requesting that her account reflect a zero balance and for her credit report to not reflect any negative informationOur merchandise return policy as presented online, in catalogs, and our invoices: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)“Ms [redacted] returned the merchandise using our Easy Return Labels (ERL) which was attached to her invoiceThe returns were processed and refunded on 3/24/in the amount of $to her fullbeauty credit cardPer our return policy, the shipping and handling fee in the amount of $is not refundable.Our invoices and the website informed Ms [redacted] that she can use the return label on the front of the invoice and the cost of $would be charged when processing her returnThe amount of $was charged to her fullbeauty credit card for the return label used to return merchandiseMs [redacted] retained a total postage liability of the following amount:Shipping and handling fee: $11.99Easy Return Labels (ERL): $7.50Total Postage Liability: $The postage liability in the amount of $remained on Ms [redacted] fullbeauty credit card and would have incurred late fees and interest if the payments were not sent or received on time.FullBeauty contracts with a third party bank, [redacted] ***, for its private label credit card program [redacted] is the issuer of the fullbeauty credit cardFullBeauty Brands (d/b/a fullbeauty.com) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit reportWe ask that Ms [redacted] and your office work directly with [redacted] if you need any further assistance with this matter [redacted] 's Contact information is as follows: [redacted] *** [redacted] [redacted] [redacted] We thank Ms [redacted] for taking the time to inquiry and trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] , Executive CommunicationsOffice: | Fax: 1.866.810.8749l [redacted] @fbbrands.com

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms [redacted] received a defective/broken wood corner fence with a solar lightShe contacted us via email to have a replacement sent to her but received a $gift card since the item was sold outMs [redacted] states that she replied via email indicating she did not want the $gift card and requested to have the funds credited to her Visa but did not receive a reply.Ms [redacted] ’s order consisted of two wood corner fences with solar light at the price of $eachThe two items were shipped on different datesHer order total was as follows: Merchandise amount: $Postage: $Tax: $Order Total: $Our records indicate that Ms [redacted] sent two emailsThe first email was to inform us that she received a defective or broken itemWe issued a gift card for the merchandise amount of $39.99, $in applicable tax and $in postage for a total adjustment in the amount of $which rounded off to a $gift cardThe postage on Ms [redacted] ’s order was prorated and the amount of postage that was refunded was for the additional cost to ship a second item on her orderMs [redacted] sent a second email indicated that she did not want a refund but a replacementShe did not mention that she did not want the gift cardOur policy is to void the gift card and issue a refund to the original payment method if it is requested by the customerWe have voided the $gift card as requested in Ms [redacted] ’s communication and the amount of $was refunded to her Visa which should post within the next business days.We thank Ms [redacted] for taking the time to inquire and apologize for any inconvenience this caused her Please feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm [redacted] @fbbrands.com

Dear [redacted] ***,Thank you for passing along Ms. [redacted] ’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from a recent order and it was returned to her as undeliverable. Ms. [redacted] specifically... states that the post office indicated that the zip code 46283 was no longer valid. She contacted customer service and was assured that the address was correct. She was informed that a return label would be sent to her but has not received the label. She is requesting to receive a postage paid return label and is seeking a refund to her credit card instead of a refund in the form of an E-Gift Card.The return address is correct and the zip code 46283 is a unique zip code used for the FullBeauty family of brands returns. We normally do not have problems receiving returns. Unfortunately, the US Post office that handled Ms. [redacted] ’s return did not recognize Swimsuits for all as one of the FullBeauty family of brands.We sent a return label to Ms. [redacted] via her email address in order to facilitate her return. She will receive a refund to her credit card once her return is processed. Ms. [redacted] was provided our direct phone number in the event that she needs further assistance with this matter. We thank Ms. [redacted] for taking the time to inquire and thank her for bringing this matter to our attention.Sincerely,Lorena M [redacted] , Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business refused to comply with my request to resolve this complaint - offered only an apology for the issue, and offer for me to return the product, no attempt was made to solve the actual problem.The business fully admits that their shipping restrictions for certain items shipped is only view-able if you click a "more" button that is easily overlooked, and admitted to me during a phone call that they have no plans to make changes to their existing website, which contains the previously mentioned deceitful shipping practices.The business even admits that their other shipping methods have the exact same text in their "More" area as does the overnight shipping, but those shipping options work fine with hemmed pants, leaving even consumers who actually notice the "more" button at a loss for which shipping option can be chosen.Until such time that these items are fixed, and the deceitful business practices are stopped, my complain will remain valid Regards, [redacted] ***

Dear [redacted] ***, Thanks for passing along Ms [redacted] communication to usFullBeauty Brands (d/b/a FullBeauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfactionWe understand that Ms [redacted] placed an on-line order on 12/13/that included a black pair of boots, a green pull over and a green cardiganShe subsequently returned these three items back to us in two separate packages on 12/28/Please be advised that all items have been received at our warehouse; the boots were delivered back to us on 1/09/16, and the green cardigan and pullover show a delivered scan of 1/11/Please also be advised that a "delivered" scan at our warehouse does not indicate complete processing of a return and we kindly ask our customers to please allow approximately business days from delivery to completely process through our system and generate your return creditThis information is clearly stated in our website under tour “Terms of Use”Our records show a return processed on 1/19/for the green carding and pulloverWe also show that a credit in the amount of $went back to the original method of payment the same dayWe contacted Ms [redacted] over the phone earlier today and offered an apology for the inconvenienceShe was also notified of an additional credit of $for the pair of black boots going back to her credit card todayShe should be able to see the credits posted into her account within business daysWe trust that this matter is now resolvedSincerely, Marcela [redacted] FullBeauty Brands Executive Communications Department

Dear [redacted] ***: We received your communication regarding Mr. [redacted] customer inquiry and are writing to respond. FullBeauty Brands (b/b/a Woman Within) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s... satisfaction. We understand that Mr. [redacted] placed an order on 12/06/2015 in the amount of $39.48 for a lilac flannel robe using his mobile device. Mr. [redacted] subsequently received an e-mail notification advising him that the order was being processed for shipment. Unfortunately, the item became back ordered after the order was processed. We contacted Mr. [redacted] over the phone and offered apology for the inconvenience and an explanation of the backorder process. Mr. [redacted] was offered and refused expedited shipping and Christmas delivery for the same robe in any available colors or a substitute item. Mr. [redacted] will be given a 40% discount and free shipping and handling for keeping his backordered item on file. Both adjustments will be completed after the item has shipped. We trust that this matter is now resolved. Best regards, Marcela [redacted] Fullbeauty Brands Executive Communications Department

Dear [redacted] ***,Thank you for passing along [redacted] ’s communicationWe reached out to her via phone and provide the information necessary to resolve this matter.We understand that Ms [redacted] placed an order for a jacket in the color bright cobalt at the price of $The jacket was backordered at the time of sale and was further backordered additional timesMs [redacted] no longer wishes to wait for the backordered jacket and requested to change to an available color.Ms [redacted] was informed that the only color available in her price rage was the honey mustard which was not a color she likedMs [redacted] wants the option to select from the available colors that are offered online She was not provided the option to select those colors unless she was willing to pay a higher price for those colors.Sometimes only specific colors or sizes are offered at the reduced pricesOur records indicate that Ms [redacted] ordered the jacket from the clearance colors that have been discontinuedClearance items are offered in limited colors and sizesShe asked to replace the backordered color for a color that was available in her sizeThe only color that was still available at the clearance price was the color honey mustard which is now further reduced to the price $24.88.The jacket is available in new colors but the price for those colors is priced $to $in her size, depending on the color selectedMs [redacted] has the option to select any of the new colors but she will be charged a higher priceMs [redacted] indicates the website does not provide a distinction between the colors on clearance and the other colorsThe clearance colors are grouped on a separate web page with the word clearanceThe higher priced colors are displayed separately and the word clearance is not displayedThe item number for each will differ since we change the last digits on the clearance item Please see attachment.Ms [redacted] was contacted via phone and an explanation was providedShe was invited to order any of the available colors at the toprice and a promotion code for 40% off the item was provided She chose not to take advantage of this offer but the promotion code was provided and she can redeem it at a later date.We thank Ms [redacted] for taking the time to inquire and we trust that we have answered her questions and resolved this matter.Sincerely,Lorena M [redacted] FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear [redacted] ***, Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] received her chair with a missing part. She requested to have this missing part sent to her. ... Due to the construction of the merchandise, we were unable to send out the missing part. However, we have sent Ms. [redacted] a replacement chair. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine [redacted] FullBeauty Brands Executive Communications Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms [redacted] placed an order and redeemed a promotion code that offered a $travel voucherPrior to placing her order, she contacted our company to confirm the validity of the offerShe was informed that the offer was valid but has not received the travel voucherMs [redacted] is requesting to receive her $travel voucherOur records indicate Ms [redacted] placed her order on 11/22/Her order did qualify for the $travel voucherUnfortunately, a systematic issue occurred and the travel voucher code was not sent to Ms [redacted] We have provided the code to her in a separate emailWe thank Ms [redacted] for taking the time to inquire and apologize for any inconvenience this has caused herWe trust this resolves this matter Please feel free to let us know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands (d/b/a Swimsuitsforall), Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,Thank you for passing along [redacted] ’s communicationWe reached out to her via phone and were unsuccessfulWe reached out to her via email and provided an explanation after unsuccessful attempts via phone.We understand Ms [redacted] received a renewal notification of her Shopper’s Club membership and she states she wrote to us to request a cancellation of her membership and to request to close her accountsMs [redacted] ’s Shopper’s Club membership automatically renewed causing interest and late feesMs [redacted] is requesting to have the fees removed and to cancel her Woman Within and FullBeauty accountsOur records indicate Ms [redacted] enrolled in the Shopper’s Club on 04/23/The terms and conditions of the Shopper’s Club membership as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this timeWhen you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment methodUnless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you Ms [redacted] states she requested to opt out of the automatic renewal and requested to cancel her accountsOur records indicate we did not receive contacts from Ms [redacted] via phone, email, chat, or mailThe emails our members receive about their automatic renewal are system generated and are not designed to receive responsesIf MsBellas replied to the system generated email, it would not have been receivedThe system generated emails advise to reply to the email by using our Customer Contact Form on fullbeauty.com.Per Ms [redacted] ’s request, her Shoppers Club membership was cancelled as of 07/17/and a refund was issued in the amount of $to her FullBeauty credit card.We understand that Ms [redacted] is experiencing billing and collection issues through [redacted] BankUnfortunately, FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) cannot assist Ms [redacted] with her requests concerning the Fullbeauty and Woman Within credit cards; [redacted] Bank is the issuer of this credit cardFullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit reportWe communicated the issue to [redacted] Bank We ask that Ms [redacted] work directly with the Revdex.com and [redacted] Bank if she needs further assistance with this matter [redacted] 's Contact information is as follows: [redacted] Bank [redacted] We thank Ms [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questionsSincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Lorena M [redacted] was wonderful to work with I really appreciate her help and reinforced my belief that Roman's is a good company that stands by their word You just have to get to the right person if you are told something different than what you were promised Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms. [redacted] ’s communication. FullBeauty Brands is committed to providing a positive customer experience and we are confident that we will resolve this matter to Ms. [redacted] ’s satisfaction. Ms. [redacted] states she requested to be removed from the... catalog distribution lists multiple times, but she continues to receive mailings. She is requesting to be removed from our distribution list. Our records confirm that Ms. [redacted] sent a letter to FullBeauty brands received on 10/19/16 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists with the cr that she provided. The file was flagged as a do not promote. Unfortunately, our system had duplicate files for Ms. [redacted] with different crs which generated catalogs to her address. As of 07/18/17, we have removed Ms. [redacted] from all mailings associated with her address. We advise Ms. [redacted] to allow 10 business days for the catalogs to discontinue. She may receive some of our catalogs, as they are preprinted, until the process is complete. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: 800.781.9168 | Fax: 1.800.265.7073

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The woman that contacted me wants the card number from the Visa used so she can charge the refund amount to it before issuing a refund checkObviously if I had the card number I wouldn't have filed a complaintThey are doing nothing They need to issue a check for the refund amount Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe understand that Ms [redacted] did not see her refund posted on 8/23/Ms [redacted] was asked to allow Visa to business days to post her refund to her accountMs [redacted] rebutted prior to this time frame.Our banking records indicate that refund was accepted and has not been returned to usMs [redacted] should have seen her refund posted around 8/24/16.We thank Ms [redacted] for taking the time to inquire and trust this resolves this matter to her satisfaction Please feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm [redacted] @fbbrands.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, [redacted] ***