Allyn's Bridal & Millinery Supplies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meOne of their reps was able to provide me with my gift card number after many phone calls Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe were unable to reach Ms [redacted] via phone; therefore, we sent an explanation and apology via emailWe understand Ms [redacted] returned three items on 7/10/but has not received a refundShe reached out to customer service on several occasions but has not received her refundOn 3/26/18, she spoke to a supervisor who understood what refunds were missingThe supervisor stated she would issue the two refunds to the credit card used on her orderMs [redacted] checked with her bank who has no record of the refund.Customer service informed Ms [redacted] that we issued a return refund in the form of an $e-gift card for the 3rd itemWe sent the $e-gift card via email, but Ms [redacted] claims she never received the email containing the e-gift cardCustomer service stated that we are not able to reissue the e-gift card since we don't keep the e-gift card past days of issuanceMs [redacted] is requesting a refund for the two items she has not been refunded in the amount of $and $for the e-gift card she states she did not receive.Our records indicate that Ms [redacted] submitted an order on 5/29/and forgot to redeem an $e-gift card to the orderShe reached out to customer service via email on 5/30/to add the e-gift card to her submitted order.We advise our customers via the website that changes to an order can be made within the first hour of purchaseMs [redacted] reached out to customer service the next day after submitting her orderCustomer service replied that changes could not be made to her order since it was processing to shipShe was invited to use her $e-gift card on a future orderMs [redacted] insisted on the adjustment through several communicationsCustomer service complied with Ms [redacted] 's request by voiding her e-gift card and issuing a refund to her credit card on her May order.We are only able to refund an order the amount we chargedWe are unable to make courtesy refunds that exceed the amount charged for the orderThe payment system will refuse the adjustment which is what happened in this caseWe charged the 5/29/order $117.21, and the same order was refunded $on 6/6/for the courtesy e-gift card refundThe courtesy refund adjustment left $for any future refunds on this orderMs [redacted] returned two items from this order with a combined refund total of $which exceeded the amount left for refundsThe refund attempts failed when the warehouse processed the merchandise as a return on 7/18/The refund attempt made by the supervisor failed for the same reason since the refund request was more than $35.67.We apologize to Ms [redacted] for the latency of the refundOn 6/4/18, we successfully issued one return refund on the May order for $We issued the second successful refund on 6/5/on the February order for $We ask Ms [redacted] to allow two business days for her bank to post the refunds to her account.We issue return refunds via e-gift card for merchandise that is returned by a customer after days of purchaseThe third item Ms [redacted] returned was from the order placed on 2/12/We issued a refund as an $e-gift card on 7/19/17, and the e-gift card was sent to the email address [redacted] The email containing the e-gift card indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms [redacted] inquired about the $e-gift card after the 90-day gift card retention periodWe are no longer able to look up the information The E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new orderWe advise Ms [redacted] to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card informationWe thank Ms [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questionsSincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear [redacted] ***,Thank you for passing along [redacted] 's communicationWe reached out to her via email and provided an explanationWe understand Ms [redacted] placed an order accepting a Brylane Home private label credit cardShe states her order had a promotion and deferred billing code However, the statement she received indicated the order was not on deferred billingShe is requesting to have the interest charges removedWe inform our customer about the benefits which include deferred billing when a customer opens a private label credit cardHowever, this does not indicate the order will have deferred billingMs [redacted] needed to have provided the deferred billing code at the time of purchase.As stated online:"***FULLBEAUTY Brands offers selected customers a day defer payment planEnter the defer payment code on the Shopping Bag pageYou must request to defer payment for daysYou may use your defer payment plan code with any other savings promotion codeDefer Payment not valid on items from ebagsNot applicable to prior purchases and gift/ e-gift cardsUnder the defer payment program, the purchase amount will not be charged to your account at the time of your purchaseYou are instead electing to have us automatically charge your account on the 90th day following the shipment(s) of your purchase, unless you have contacted us to change your method of payment, on or before the 85th day following the shipment of your purchaseDefer payment items returned during the deferment period will have the charge and credit processed at time of return, which may result in charges to your credit card prior to the expiration of the day defermentDelay in posting credit or return by customer's credit card issuing bank is not the responsibility of BrylaneHome®If you change your method of payment after the order is placed, your method of payment will not be eligible for the defer payment optionImportant details for each payment method to which a defer payment plan order may be charged to are: Woman Within® , Roaman's® , KingSize® , Bargain Catalog Outlet® , BrylaneHome® ,Jessica London® or fullbeauty® Platinum Credit CardsPurchases to your existing credit card account under the defer payment program are subject to credit approvalYour available credit on your credit account will be reduced by the sum amount of unbilled charges you have under the defer payment program."Our records indicate Ms [redacted] contacted our call center on 01/10/to advise her order did not receive deferred billingWe have a 30-day courtesy window to defer the orderMs [redacted] placed her order on 11/04/which exceeded our 30-day courtesy period, and are unable to extend the courtesy period to honor her requestFullBeauty Brands (d/b/a Brylane Home) cannot assist Ms [redacted] with her request concerning the Brylane Home credit card; [redacted] is the issuer of this credit cardFullBeauty Brands (Brylane Home) cannot accept payment, cancel a card, or remove interest charges.We ask that Ms [redacted] and your office work directly with [redacted] if she needs further assistance with this matter[redacted] 's Contact information is as follows: [redacted] We thank Ms [redacted] for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with this response because: They state here that they ask for business days to process a return once delivered, however, I received an email and the email states it will be processed within 3-business daysPlease see belowReturn received Dear [redacted] ***, Great news! We’ve received your package and are working diligently to process your refund and/or exchangeWe should have your package processed within the next 3-business days and we’ll notify you by email once completeSincerely, fullbeauty.com® Customer Care PSIf you have questions or comments and would like to contact us: https://www.fullbeauty.com/ContactUs/ContactUs.aspx For questions regarding your fullbeauty.com® credit card, simply click on the link below or call us at 1-800-400-https://onlineaccess.mycreditcard.cc/fullbeauty fullbeauty.com®, Southeastern Ave, Indianapolis, IN 46283-I have asked that the shipping charges also be credited because there is no reason it should take weeks to be shipped from RI to INI can not process a complaint with FedEx as I am not the customer who created the labelI have asked for them to file a complaint with FedEx as there policy states the packages should arrive within business daysI am sorry I can not quote their policy as the website is currently downAlso, I have asked that my finance charges be refunded as well due to their delay in processing my returnsThey did not address why my third submission with them was not even acknowledged and they state they tried to call to apologize, but called twice while I was at work and provided a long distance phone number to return the callI did not return the call as I was not going to pay any more money to make a phone call to themThey have not attempted again sinceThey also have my email address and did not offer an apology using that method eitherI don't find this at all sincere but I don't even need an apologyI absolutely refuse to do any more business with this companyI am not a difficult person to deal with but this has been by far the worst experience I have ever had with a companyThey don't stand by their policies and don't attempt to make restitution until you reach out to an outside agencyIf they truly were concerned for my inconvenience they would have also offered me a coupon or some form of compensationThey have only done what they should have done several days prior to when they actually didThank you for your assistance in this matter

Dear [redacted] ***,Thank you for passing along [redacted] 's communicationWe reached out to her via email and provided an explanationWe understand Ms [redacted] received a catalog advertising the colorblock swim tee for $However, the item online showed the price at $Our call center advised Ms [redacted] there was a catalog misprint for this itemMs [redacted] is requesting to have the $price honoredAs noted, there was a catalog misprint for the colorblock swim teePrior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman WithinThis call may be monitored and recorded for record keeping, training, and quality assurance purposesBy shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiryWe thank Ms [redacted] for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear [redacted] ***,Thank you for passing along [redacted] ’s communicationWe reached out to her via email and resolved this matter to her satisfaction We understand Ms [redacted] placed an order and returned merchandise after receiving her packageShe states she has not received a refund for her returned merchandiseMs [redacted] is requesting to receive her refund for the merchandise she returnedWe would like to apologize to Ms [redacted] for the refund delayWe have issued a refund in the amount of $to her original method of paymentWe advise Ms [redacted] to allow 3-business days to see the refund reflected onto her accountWe thank Ms [redacted] for taking the time to inquire and trust this matter is now resolvedPlease feel free to let me know if you have any other questionsSincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Every communication with this company, both online and over the phone has had a different excuse for their failure to honor their own sales advertising First it was that I was incompetent to place an order, and now it is the lowest item This could be understandable if I ordered two items of different prices, but that was NOT the case, I was ordering items of the SAME price, nor did it appear to give me the discount on both of the lower priced items which led to my cancellation of one robe I find it absurd that their exceptions include catalog orders when this advertised sale was ON the catalog! Either way this business has exceedingly poor customer service and they have permanently LOST a customer due to and/or DECEPTIVE advertising! Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’ communicationWe reached out to her via phone and left a voice message.We understand Ms [redacted] received a bill for items she did not receiveShe indicates she called in July because her address was incorrectMs [redacted] is requesting to receive a refund for the merchandise she did not receiveOur records indicate all orders have been shipped to the following address: [redacted] [redacted] ** [redacted] In addition, no address changes have been madeWe ask Ms [redacted] to contact our office with detailed information on the items she did not receive to make the proper adjustmentsWe appreciate the time Ms [redacted] took to inquire and we await her responsePlease feel free to let me know if you have any other questions.Sincerely,Jasmine D [redacted] FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below When I am reissued the money I paid I will be satisfied Regards, [redacted]

Dear [redacted] ***,Thank you for passing along [redacted] ’s communicationWe reached out to her via email and provided an explanationWe understand Ms [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off saleShe was advised the flat did not qualify for the discount since it is considered a shoe She is claiming the offer is a advertisementThe disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview SandalsExcludes Ellos, clearance and items shipped directly from third part brandsLimited time only.” Please see the attachment for the description of the offer.As indicated in the offer, the discount applies to Comfortview SandalsThe item Ms [redacted] wanted to purchase was a Comfortview Sling Back FlatUnfortunately, it was not part of the promotionPlease see the attachment for a picture and description of the shoe.We thank Ms [redacted] for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questionsSincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear [redacted] ***, Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via email and resolved the matter to her satisfactionWe understand Ms [redacted] requested to have her name removed from our catalog distribution listShe states she called four times but continues to receive catalogsMs [redacted] is requesting to have the catalogs from all the FullBeauty family of brands discontinuedMs [redacted] was previously a customer of the FullBeauty family of brandsUp to recently, her name was actively on our catalog distribution listOur records indicate Ms [redacted] called to have her name removed from the Roaman’s mailing list on 02/20/We show the associate removed the customer but accidentally added the customer back to the mailing list a minute laterMs [redacted] received additional catalogs which prompted her to call on 3/20/We added a corporate kill to her file which stops all catalogs and communications from all the FullBeauty family of brandsMs [redacted] was advised to allow days for this process to be complete since catalogs are prepared a month in advanceWe show the last catalog was mailed to Ms [redacted] ’s home on 4/10/and should arrive around 4/16/We will not be sending any additional catalogs to Ms [redacted] ’s homeWe thank Ms [redacted] for taking the time to inquire and trust that this resolves this matterWe apologize for any inconvenience this error caused herPlease feel free to let me know if you have any other questions.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***, Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via phone and resolved the matter to her satisfactionWe understand that Ms [redacted] purchased two items, in which one of the items is on backorderThe available item was shipped but was the incorrect itemMs [redacted] returned the merchandise and requested an exchangeThe returned merchandise was flagged as an order placed over a year ago and a merchandise credit was issued for the merchandiseMs [redacted] is requesting to receive the correct item The order was placed on 08/07/and the returned merchandise was within our day return policyWe have voided the merchandise credit issued to Ms [redacted] and issued the correct refund in the amount of $to her original method of paymentAs requested, we have placed an exchange order for the correct itemMs [redacted] will see a refund and a charge for $ We thank Ms [redacted] for taking the time to inquire and trust that this resolves this matterPlease feel free to let me know if you have any other questionsSincerely,Jasmine D [redacted] FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] Sent: Tuesday, April 25, 10:AM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint # [redacted] I received a call from someone with their corporate office around thirty last nightAfter I had already received an email about an hour earlier telling me it was too late to modify or cancel the orderThe only option was that I would be charged and would have to attempt to return the unwanted itemsThe person with corporate confirmed they did release the fraud hold without my authorization They apparently called my bank just to match my information and then released the holdTheir customer service department did not place a notification in my account as they should have when I called, which may have prevented all of this as they would have had to reach out to me to discuss the issueShe is investigating my inquiry and will attempt to cancel the order but it has already been invoicedI was told she will call me back todayI am not pleased with themI honestly don't understand why they are making this so complicated I should have been able to modify my order immediately when I caught my error They have made it impossible to fix a simple mistake She did not provide the option to modify the order just possibly cancel if she can intervene before it shipsThey do not value their customers business Why did I have to file a complaint to receive a call Her explanation was the customer service department does not have the authority she doesSo why have a customer service department if they are not empowered to assist the customer They force the customer to file a complaint if they need help She also stated the warehouse is very large and busy as they service more than just swimsuits (they have many subsidiaries) I was treated as an inconvenience and they are too busy to deal with my issue which she said would be like them trying to find a needle in a haystack WowMy order is not important to themAll they care about is my money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the merchant's response because it is a lie I will simply not do business with a deceptive company, and I hope that the Revdex.com publishes my dispute so that other people can see how this business is deceptive Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] s communicationWe reached out to her via email and provided the information needed to resolve the matterWe understand that Ms [redacted] returned merchandise from her first order and was issued store credits totaling $on 4/19/She was planning on redeeming the credits on a new order and contacted customer service for assistanceShe feels she was given the run around and was not provided assistanceShe is seeking a refund to her Visa or would like a credit with Swimsuitsforall so she can order more merchandiseOur records indicate that Ms [redacted] inquired via phone and email on 1/13/regarding her store creditsVia phone she was advised that her store credits had been converted to non-expiring gift cards in August of and had been sent to her via emailShe admits via phone that she deletes emails she receives from Swimsuitsforall unless she has plans on ordering; therefore, she has deleted the email and no longer has access to the gift cards that were emailed to her.Customer service via phone attempted to issue a refund to her credit cardDue to the retention policy, this action was not permitted since the gift cards had been deleted from our filesAt the same moment, online customer service accessed her file and noticed customer service (via phone) was attempting to issue credit and conveyed the information via emailA subsequent email dated 1/31/informed Ms [redacted] that the only way we can refund would be for her to provide the gift card numbers that were sent to her via email in August since her gift card details were no longer on file.Two notices were sent via email in August of to customers that had outstanding store credits and redemption codesThe first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated codeThe notice explained that the conversion to E-Gift Cards would occur over the next two weeksIn the interim, the store credit or redemption codes could be redeemed as usualOnce this conversion was complete, we deployed a follemail with the new E-Gift Card number, along with instructions on how to redeem the gift card on our siteMs [redacted] was advised to please treat her E-Gift Card like cashLost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as customer service is unable to retrieve lost gift card informationThe email was sent from [email protected] with the subject line: Changes to your store credit or redemption code.We thank Ms [redacted] for taking the time to inquire and trust that we have provided the information needed to resolve this matterIf you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M [redacted] FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***, FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs [redacted] forwarded to us from your office and we are writing in response to this inquiry Woman Within is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction Our records show an Amazon on-line order placed by Mrs [redacted] on 11/28/for a black and white poncho and a violet tunicWe also show that Mrs [redacted] submitted a return authorization via Amazon portal on 12/31/and cancelled a few hours after listing sizing issues as the reason for her return It is Amazon policy to refund the purchase price of an item(s) purchased within days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is usedCustomer can always return the item(s) utilizing the carrier of her choice Please be advised that customer exchanges are not supported nor offered by Amazon Our records also show that the dark violet tunic Mrs [redacted] wishes to exchange is sold out and is no longer availableWe recommend that Mrs [redacted] returns the item at her convenience using the carrier of her choiceShe can also place a new order for the tunic from the newest collection and available color if that is her desire Please feel free to contact me at the phone number below if I can be of a further assistance Best regards, Marcela [redacted] FullBeauty Brands Executive Communications Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company states they emailed me and have resolved this matter to my satisfaction I NEVER GOT AN EMAIL FROM THIS COMPANY! NEVER! How did they resolve this problem to "my satisfaction" if I NEVER received an email from them How can they possibly know I'm satisfied if I have NOT communicated that to them? I'm NOT satisfied!!! I got another magazine from them today! Let me type that again, I GOT ANOTHER MAGAZINE FROM THEM TODAY!!!!!!!!!!!!!!!!!!! THIS PROBLEM IS NOT RESOLVED!Why is this so difficult? Why are they lying about this? It seems completely and utterly ridiculous that they won't quit sending me mailings and then they LIE about sending me emails Regards, [redacted]

Dear [redacted] ***,Thank you for passing along Ms [redacted] ’s communicationWe reached out to her via email and provided an explanationWe understand Ms [redacted] placed an order which was then cancelledWhen she spoke with our Customer Protection Group, she was advised the order was cancelled due to a system glitchMs [redacted] is requesting to reorder the merchandise honoring the initial price of the orderBy placing your order online, you agree to the terms of the conditions outlined on the websiteThe terms and conditions are as follows: THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.The promotional codes Ms [redacted] redeemed on her order offered Free Shipping and half off Chlorine Resistant SwimwearDue to a system glitch, Ms [redacted] received 80% off her order which exceeded the discount offeredThe order was canceled due to the incorrect discountUnfortunately, we are unable to assist Ms [redacted] in honoring the initial price of the orderAs outlined online, we do not warrant mistakes in pricing or other product details will be honoredMs [redacted] has the option to contact us via phone so we can replace her orderWe will be happy to provide the original advertised discount offering $50% off Chlorine Resistant Swimwear and free shipping.We thank Ms [redacted] for taking the time to inquire and are confident that we provided the necessary information to resolve this matter Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted] ***,Thank you for passing along [redacted] ***’s communicationWe reached out to him via email and provided an explanation and resolved this matter to his satisfaction We understand items were mistakenly shipped to Mr***’s address instead of his mothersHe was instructed to ship the items to the correct address and was informed that he would be reimbursed for the shipping expenseHe is requesting to receive a refund for the shipping expense and is requesting to have our $return fee paid at our expenseMr***’s contacted our call center on 1/10/and had this matter resolvedA refund check in the amount of $was issued to Mr***We ask him to allow 6-business days for the refund check to arrivePer Mr***’s request, we have activated the return label free of charge and flagged to inform our warehouse that the $return fee will be paid by FullBeauty Brands (d/b/a Brylane Home)We thank Mr [redacted] for taking the time to inquire and trust that we solved this matter to his satisfactionPlease feel free to let me know if you have any other questions.Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I returned the merchandise in question within ninety days There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me As I have fulfilled the terms stated, I request that this refund be applied to my store credit card Thank you Regards, [redacted]