Allyn's Bridal & Millinery Supplies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is the same old stuff that they sent before I have tracking numbers of merchandise I returned I do not deserve to be treated like this One reason they do not like me is because I got Amazon involved with a couple of them because they took so long to get the return, but you still received the items The ones they listed they received the items I do not like the fact they are making me out to look like the bad guy Most recently I was approved for Roamans credit card also Why would they approve me if they thought something was wrong with me Ask them that I also have several emails stating that they received items I used amazon shipping because they provided label that tracking numbers that I did not have to pay for That is what Amazon is all aboutI am sorry they feel that way, but this is ridiculous and they treat there customers very poorly which I do not appreciate Please let me start shopping there again so at least it will look like you tried to help out and those review I read regarding your company will not look as bad because you resolved this Let me use my brand new credit card from you guys that I got approved Please You need to try to be big about this and ask the lady that kept emailing me for for the emails It did take longer than weeks to get a credit once I returned Items The lady kept say and how would I know this if it was not true that you need to go through the whole cycle before the credit will be posted Why would she say that if I did not return the items Regards, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Jessica London isn't reporting proper information to Comenity Bank, then they should do so. Jessica London's website still indicates that the return was received but Comenity Bank is reporting a negative mark on my credit and charging me interest for the returned item. I cannot accept this as a resolution until both parties have communicated the information so that I am not being attacked by Comenity Bank for an item I have returned, due to Jessica London's incompetence. I do not consider this issue resolved at this time. Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
I returned the items and have received a full refundThank you for your help!
Regards,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I still do not understand how a company can legally keep a customer's money for shipping fees (original purchase only) that the customer has paid outright. There's no way that I am made "whole", and the company will always come out ahead financially.
While I realize this has become standard operating procedure for a majority of businesses, that doesn't mean it's right. I would strongly encourage the Revdex.com to examine this practice on a much larger basis and protect the consumer, as it is supposed to do, by working to eliminate this practice.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms*** redeemed an offer for a free parka with an order of $or moreWhen the order arrived, Ms***
noticed that the parka was not included with her order. Due to the overwhelming demand for this promotion, the parka ran out before we could process Ms***’s orderMs*** contacted our customer service department and was offered a substitute item which was refused due to a difference in valueShe was also offered the option to have a different offer redeemed on her order but did not have a promotion code available at the time to provide.We were able to locate a black parka within our office samples in the size of the items on Ms***’s order Ms*** indicated that the parka would be acceptableThe parka will be mailed to Ms***’s billing address and should arrive within the next few days.We appreciate the time Ms*** took to inquire and we trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: 1.800.781.9168| Fax: 1.800.265.7073lm***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would still like to receive my 40% off of the items I ordered because that's what the catalog stated.
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided the information needed to resolve the matter. We understand that Ms*** recently placed an order and did not receive an email confirmationShe reached out to
us via phone to request a receipt and was advised that the information could not be sent to her via emailed since our call center associates do not have email access.Our records indicate that Ms*** contacted us via phone and email on 5/23/regarding this matterWe are aware of a system error, which has been corrected, that caused email confirmations to not deployWe sincerely apologize to Ms*** for any inconvenience this caused herThe information provided in the email confirmation can be obtained online on the order history pageMs*** states on her 5/23/email inquiry that she was able to locate the order on her order history pageThe order details can be printed from the order history page so she can keep the information for her recordsThe order in question shipped on 5/23/and will include an invoice which contains all the information she was requesting.Ms*** is also requesting a refund receipt of a recent adjustment made to an order she returnedShe received her refund in the form of a gift card instead of a credit card refundThe gift card was voided and refunded to her credit card but did not receive a refund receiptAs part of our business practice, we do not generate refund receiptsMs***’ credit card billing statement will display any charges and refunds we issueThe order detail page online includes the order date, the ship date, the itemized order total, the merchandise (size, color, quantity, and price), shipping address, payment information, amount charged, and return refunds.Our records indicate that Ms*** requested the conversion of the gift card to a credit card refund via phone and email on 5/23/The refund was made during the phone contactShe received her email response on 5/24/confirming her that the $gift card had already been voided and the funds refunded to her credit cardShe was advised to allow business days for her refund to post to her account. As a one-time courtesy, we have created an itemized invoice of the two orders in question and have sent the information via email.We thank Ms*** for taking the time to inquire and trust this resolves this matter.Sincerely, Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms*** ** ***‘s communication We reached out to her via phone and provided an explanation and information regarding her refunds. We understand that Ms*** returned merchandise and requested an exchangeHer return was processed but
did not receive a notification of her returnHer exchange order was placed but was cancelledShe is upset that she was not notified via phone that the merchandise had sold outShe is requesting a full refund as offered through the free exchange policy.Our return and exchange policy as presented online, in catalogs, and on the invoice Ms*** received: Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within days of purchase (excludes items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal)We are happy to process an exchange for a new size, color, or different item at no additional shipping charge.If you would prefer to return the item, all unworn, unwashed or defective merchandise can be returned within days of purchase for a refund of the purchase price (excluding shipping and prepaid return label charges). The free exchange policy offers free shipping on the exchange order and the return merchandise should not have a return postage deductionThe exchange policy does not offer a postage refund on the original order.Our records indicate that Ms***’s return was refunded on 12/05/in the amount of $Per our return policy, the $shipping and handling was not refundedWe show the return label fee in the amount of $was deducted from her refund in errorThe amount of $was refunded to Ms***’s account on 12/14/16.Ms***’s exchange request was processed on 12/12/Unfortunately, we ran out of the merchandise on the exchange order and the items had to be cancelled since we are no longer able to obtain the itemsThe cancelled items were not charged to Ms***’s account.Ms*** indicates that she receives promotional email but does not receive order status emailsWe show she registered with a hotmail email addressOur registered customers will receive order status email at the email address they provide during registration. We show that the hotmail email has a notation that it was been categorized as abuse by the hotmail spam filterThis means that we are permanently blocked from sending emails through our automated system to the hotmail email address.Ms*** is receiving email to an alternate gmail address she provided for promotionsShe has the option to log in to her account and edit her profile in order to change the email address attached to her registered fileBy doing so, she will insure she receives all order status and promotional emails.Ms*** stated via our conversation that we should be able to change the email for herOur customers have the option to store their credit card information onlineFor this reason, our associates do not have the access to log in to her account and change the information for herMs*** will have to make the changes online.We issued a refund of the postage charged on the original order due to all the issues Ms*** has experiencedThe amount of $was refunded 12/16/We ask that she allow business days for Visa to post the refund to her accountMs*** has confirmed via phone that $and $have posted to her account.We thank Ms*** for taking the time to inquire and apologize for any inconvenience we caused herWe trust this matter is now resolved.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to him via email and provided resolved the matter to his satisfaction.We understand Mr*** noticed the swimwear his wife purchased faded after three uses at her swim classSwimsuits for all advertised the swimsuit as Chlorine resistantMr*** contacted Swimsuits for all on several occasions but did not receive assistance with this matterHe is requesting a refund or a new swimsuit. Aquabelle's exclusive nylon fabric is made with Xtra Life Lycra spandex which is advertised to resist chlorine 5-times longer than ordinary suitsAquabelle advertises this swimsuit as chlorine resistant and colorfast. Our records indicate that the post office delivered the swimsuit on 3/1/and we received the first email contact on 4/18/The swimsuit should have retained fit, shape, and should have looked new longerWe apologize that the associate did not assist Mr*** with this quality issue since the item did not perform as advertised.We have issued a $refund to the PayPal account Mr*** used on this orderWe ask that he allow to business days for the refund to post to his account.We appreciate the time Mr*** took to inquire, and apologize for any inconvenience this caused. Please feel free to let me know if you have any other questions.Sincerely,Lorena M***Office: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale in which the flat did not qualifyShe is claiming the offer is a advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview SandalsExcludes Ellos, clearance and items shipped directly from third part brandsLimited time only.” As indicated in the offer, the discount applies to Comfortview SandalsOur shoe department is categorized by the type of shoeThis includes sandals, flats and slip-ons, sneakers, pumps and slings, etcIn addition, the name of the item indicates it is a “Slingback Flat” and is found in the “Flats and Slip-On’s” sectionUnfortunately, the item did not qualify for the discount. We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is okayThe business complied and made a one time exception Do I think they honestly cared a customer was dissatisfied? Absolutely not I get the impression this was a hassle for them and they didn't make any mention of being apologetic or supathetic that I had/having a terrible experience with their company I'm disappointment with the company to say the least
Regards,
*** *

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe reached out to her via email and resolved the matter to her satisfaction. We understand that that Ms*** placed an order online using the PayPal optionShe states that the amount of $was deducted from her account on 09/14/She is receiving collection notices informing her that we were unable to obtain payment for the shipped merchandise on her recent orderShe contacted PayPal who provided documentation showing the payment was deducted from her accountShe is requesting that Woman Within work with PayPal to resolve this matter. While PayPal deducted the funds from Ms***’s account, Woman Within has not been provided the funds for this transactionWe received a hard decline for the attempted capture in the amount of $on 9/19/16.As a courtesy, we have stopped collection actions and removed Ms***s from our internal collection department We thank Ms***s for taking the time to inquire and think we provided the necessary information needed to resolve this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***s communicationWe reached out to her via email and resolved the matter to her satisfactionWe understand that Ms*** purchased a drawer chest on 04/23/Ms*** states after months the railings were not
functioning properlyShe is requesting replacement railings or a full refundOur records indicate Ms*** received a partial credit for the damaged item in the amount of $She requested replacement railings but we were unable to comply with this request since the item sold outAs of 05/10/16, we have issued a credit for the remaining amount of the orderThe first refund is in the amount of $This amount includes the $shipping fee and the merchandise subtotal of $The second refund is for the tax which is in the amount of $ We thank Ms*** for taking the time to inquire and trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive Communications SMesa Hills Dr., El Paso, TX 79912Office: | Fax: Tell us why here

Dear *** ***, Thank you for passing along *** ** ***’s communication We contacted her via email and provided an explanation. We understand that Ms*** purchased loungers that caused a skin reaction when she wore the garmentShe states she contacted our online
customer support via email to request assistance with an exchangeShe also contacted our customer service department and was advised that only unwashed and unworn merchandise could be returned for an exchange or refunded Our merchandise return policy as presented online, in catalogs, and in the invoices Ms*** received: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)“Ms*** contacted us via email on 05/28/and received a response on 05/29/The response informed Ms*** of the material content of the garment and invited her to return any unworn and unwashed merchandise for an exchangePer our return policy, any worn or washed merchandise cannot be returned. Ms*** contacted our customer service department via phone on 7/10/She informed our associates that she had washed her loungers multiple timesShe used different detergents and home remedies including vinegarMs*** was informed that the merchandise could no longer be returned due to launderingShe was provided with a courtesy shipping refund in the amount of $and a courtesy merchandise discount in the amount of $for a total courtesy refund in the amount of $which Ms*** accepted. The lounger Ms*** purchased has wonderful customer reviewsThis lounger, which is manufactured using one of our private labels, is rated stars out of stars based on 1,customer reviewsCustomers written reviews indicate the item is comfortable, well made, washes well, and softWe don’t have any other complaints of reactions or sensitivitiesSometimes people are just allergic or sensitive to certain things but it is not an indication the garment that caused the sensitivity is defectiveMs*** had a reaction to the first garment she wore; she chose to wash all of the garments, thus voiding her ability to return the unworn merchandise for an exchange or refund. The link Ms*** provided is not associated with any of our brands or private labelsIt is simply an article about chemicals used in clothing and how to avoid them. We thank Ms*** for taking the time to inquire and trust that we provided the information necessary to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

From: Lorena M*** on behalf of SM-Executive Communication Sent: Tuesday, February 28, 10:AM To: info; *** *** Subject: Revdex.com of Central Indiana complaint #*** - *** *** In light of 4 additional orders placed by Ms*** under the name of *** *** we are sending a revised response Dear *** ***, Thank you for passing along *** ***’ communicationWe understand Ms***’ believes Roaman’s discontinued doing business with her because she returned merchandiseMs***’ is requesting a reinstatement of her shopping privileges with Roaman’s Please note that we have had numerous communications with Ms*** regarding these matters Our records indicate that FullBeauty Brands (d/b/a Roaman’s) discontinued business with Ms*** in due to an outstanding collections file totaling $1,Notwithstanding this discontinuation, Ms*** placed additional orders via Amazon during 2016-2017, several of which were not flagged by our controlsOf the last nine such orders received from Ms***, Ms*** has made claims for six of those orders (further described below) that involve either merchandise that she allegedly never received or merchandise that she claims to have returned but which we never received Invoice Number Amount *** $*** $*** $*** $*** $*** $ The refunds in the amounts of $199.17, $78.45, and $were issued due to Ms***’ claim that she returned merchandise, even though these packages were never received by FullBeauty. In each of these cases, Ms*** failed to either use the return label provided by us for this purpose or to otherwise provide information that would have enabled us to track the packageThe adjustment in the amount of $was issued due to a claim of an omission in the order Ms*** otherwise received; however, the merchandise that Ms*** claimed was omitted (and for which she received a credit) was later returned by Ms*** who sought a duplicate creditThe adjustment in the amount of $was a similar claim alleging merchandise not received that we initially rejected. Ms*** subsequently filed a claim via AmazonThe last adjustment in the amount of $was issued due to Ms*** initially stating she did not place the orderMs***’ subsequently stated the merchandise was ordered but not receivedThe claim is currently under review with Amazon. Finally, this past Saturday (2/25/17), four additional orders were placed with us under an account that we believe Ms*** has opened with us under the name *** *** Based on this disturbing pattern that has resulted in repeated and otherwise unexplained losses to FullBeauty Brands, we reiterate our previous election to discontinue doing business with Ms***. We also hereby notify you and Ms*** not to do business with *** ***. We do not intend to accept or fulfill any orders placed by Ms*** or Ms***, including orders made via Amazon Moreover, while we hope that the above represents only a series of otherwise unexplained coincidences, in the event that any future orders from Ms*** evade our controls and result in claims consistent with those referenced above, we intend to report the claim to the appropriate authorities for further investigation We trust this resolves this matterPlease feel free to let me know if you have any other questions or require any additional information. Sincerely, Lorena M*** Executive Communications Dept SMesa Hills Dr, El Paso, TX Office: / Fax: [email protected] | www.fbbrands.com

Dear *** ***,Thank you for passing along *** ** ***’s communicationWe reached out to her via email and provided an explanation.We understand Ms*** made a purchase and returned merchandiseShe states she returned the merchandise within the days and is requesting to have the refund issued to her original payment rather than the merchandise credit. Our merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.” Unfortunately, we are unable to void merchandise credit and apply it to her Jessica London credit cardPer our return policy, she was issued a merchandise credit in the amount of $due to the length of time it took her to return the merchandise. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Dear *** ***, Thank you for passing along Mr*** ** ***’s communicationWe reached out to him via phone and resolved the matter to his satisfaction. Mr*** indicated on his inquiry that an unauthorized transaction in the amount of $was appearing on his credit cardHe
stated the transaction was reported as a fraudulent chargeHe was eventually turned over to a collection agency as a result of the charge back. Our records indicate that the order in question was submitted online on 1/12/using Mr***’s address and his credit card informationThe order consists of a $e-gift cardOur records indicate that a charge back was presented on 1/27/16. Due to a system glitch, Mr*** was sent to a collection agencyWe reached out to the collection agency and they have confirmed that this case has been closedThe collection agency will provide Mr*** with documentation via mail indicating this matter has been resolved. We appreciate the time Ms*** took to inquire and we trust that this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11966800, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The information provided by BrylaneHomes is unacceptable and contains informationAs you can see the information regarding California proposition does not concur with what was printed on the boxIt never stated anything about putting the items in water, could cause cancer.Also the order I returned was the order placed on January and was returned when I received the return label in November of I never returned items ordered on 1/9/14, because that order did not contain a toxic labelAlso I was promised a refund as indicated below: I may have followed your lead and stated 2015, but the order was placed during your holiday sale, January 2016.CREDITS & REFUNDS: Once your package has been processed, your refund check will be issued the same week, or a credit will be issued immediately to your original method of payment less shipping and handling chargesFor credit card orders, please allow 1-billing statements for your credit to appearI never received a refund or a gift certificateDuring a conversation with your representative on social media, I was advised the credit message was a mistake, but this id unacceptable.In addition you never sent an email with a gift certificateYou not only sent toxic merchandise, but are taking my moneyChat Conversation Start154K people like thisWebsiteMON 4:12PM3:PMJanethThank you for contacting usMy name is Janeth; I will be assisting you today.3:PMJanethHello! How may I assist you?3:PMVisitorThis is the message I received from you, when I returned my order, now I am being told I can only get a store credit: CREDITS & REFUNDS: Once your package has been processed, your refund check will be issued the same week, or a credit will be issued immediately to your original method of payment less shipping and handling chargesFor credit card orders, please allow 1-billing statements for your credit to appear.3:PMJanethI would be glad to check on that for youMay I have an order number?3:PMVisitorInvoice # ***3:PMJanethThank youWhen did you originally placed the order?3:PMVisitor1/9/20153:PMJanethThank youIf you return items after days we issue a gift card for your refundThis policy can be found here: http://www.brylanehome.com/Help/Help_ReturnsExchanges.aspx3:PMVisitorThe order was labeled toxic, and the representative knew the date it was ordered when he sent me the return label and promised me a refund.3:PMJanethUnfortunately we are not able to issue a refund back to your credit card as it has been over years since purchaseI apologize3:PMVisitorSend me a checkI complained on social media and was advised to inbox your companyI really would like to resolve thisYour item stated it could cause cancer, and you sent it out anywayI will use the news media, and every resource available to get a refund.3:PMJanethThe notice in our packaging is for proposition that has to be included in our ordersThis states that if you were to consume the item then it might lead to cancer3:PMVisitorI took pictures of the labelIt does not say consume.3:PMJanethThat would be the only way to have complicationsBeing exposed to the product will not affect you as we would not sell items that would cause you harmThis is in compliance to the regulations implemented by your state3:PMVisitorThe label said wash hands after handlingIf you cannot helpI will post our conversation on your company's social media sitePerhaps someone else will be able to assist meThanks3:PMJanethI am sorry for the inconvenienceThank you for contacting us and have a great day!Home Furnishings & Décor, Indoor & Outdoor | BrylaneHomeExplore home furnishings, décor & outdoor living ideas that bring style & value to the forefrontAvailable online now at low prices.brylanehome.comHi ***, thank you for providing your order infoIn reviewing your order history, we are unable to issue a refund other than in the form of the merchandise credit that was honoredThe original purchase was made in We allow up to days to return for a refund back to the original method of paymentThis information is included in our catalogs, website, and the invoice included with each package.That is not what I was told, or what was posted on my accountThe representative knew when the order was place, when he advised me I would receive a refundI have a copy of your statement promising me a refund within 2-billing cyclesI was never advised it would be a store credit.If necessary I will share your statement and your refusal to live up to your promise.***, I reviewed the phone calls made to our Customer Service departmentOn 12/9/you spoke with HectorHe advised only that he was sending you a return labelIt was not advised that you would receive a refund back to your original method of paymentWe have fulfilled our return policy in refunding you in the form of a merchandise credit.It was posted on my account, I would receive a refundI really do not understand why you would debate refunding $31.47, after sending out a toxic itemHad I not received the same items previously without the toxic labelI would have been more vigilant in reviewing the label before storing.We're not sure what you mean by 'posted on your account'.? Please explain so we can look into that.CREDITS & REFUNDS: Once your package has been processed, your refund check will be issued the same week, or a credit will be issued immediately to your original method of payment less shipping and handling chargesFor credit card orders, please allow 1-billing statements for your credit to appear.I waited.This appears with invoice ***The verbiage is in regards to orders returned within daysOrders are archived in our system after year of purchaseAs your order was returned from an order placed years ago, we had to create a new invoice to reflect the returned itemsAgain, our return policy is found online and on the invoice that was included with your received packageAll returns made after days are refunded in the form of a merchandise creditWe apologize for any confusion.I hope you never receive a toxic order and have to go through thisWhat you are explaining embodies two contradictory statements, one which you said I received with the return label and one you placed on line, which was very clear, and did not include the explanation you now chose to giveI should have been told when I received the email, which I still have, that I would not receive a refundI am not happy to say the least.Chat Conversation EndSeen Tue 10:51am *** ***Jan (days ago)tomeCREDITS & REFUNDS: Once your package has been processed, your refund check will be issued the same week, or a credit will be issued immediately to your original method of payment less shipping and handling chargesFor credit card orders, please allow 1-billing statements for your credit to appear

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and provided an explanation. We understand Ms*** returned merchandise using our pre-paid return labelShe states she received an email indicating her return had been
processed and the e-gift card information would be sent via email within hoursMs*** states she did not receive the e-gift card and is requesting to have the e-gift card re-issued Our merchandise return policy as presented online : “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your swimsuitsforall E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem itAll returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intactNo E-Gift Cards will be issued for products that do not meet these criteriaPlease include your completely filled out return information form in your return box or the E-Gift Card process may be delayedReturns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a referenceIf you used the label provided, you can track your return by entering the tracking number at fedex.comAll customers will receive an email notification when their return has been receivedIf you have a registered account with us, log in at Account to see if your return has been processed.”Our records indicate Ms*** made a purchase on 01/23/in the amount of $We received a return on 2/23/for items in the amount of $On 3/15/17, we received another return for items in the amount of $Per our return policy, a refund was issued in the form of e-gift cards to the email address we have on file. The two emails with the gift card information were sent on 2/24/and 3/20/The emails indicate the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms*** contacted our online customer support on 6/23/regarding her refundShe was advised our system does not retain the information for more than daysThe e-gift cards are still valid; however, the gift card information will need to be provided in order to apply them to a future order. We advise Ms*** to check her spam, junk, and clutter folder for the emails with her gift card informationUnfortunately, we are unable to retrieve lost gift card information. We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Dear *** ***,Thank you for passing along *** ***s communicationWe reached out to her via email and provided an explanation. We understand Ms*** placed an order using a promotion code for a free gift and a $rewards certificateUpon completion of her order, Ms***
noticed the free gift was not appliedShe contacted our call center to get the order canceled but was unable toMs*** is requesting to have the free gift sent or a full refund for the order including the $rewards certificate. The disclaimer of the offer is as follows: “Free 3pc duffle set w/$25+, just pay an extra $shipping, while supplies lastWe reserve the right to substitute for an item of equitable valueOne gift per orderOffer valid on womanwithin.com or Woman Within catalogsNot valid on prior purchases, purchase of gift cards or intl ordersMay not redeem for cash or combine with other offersApplies to subtotal only.Excludes items shipped from 3rd party brands, clearance, natl brand shoes + lingerie and EllosExpires 03/07/17.” As indicated, the discount does not apply to clearance priced itemsThe two items Ms*** ordered were clearance itemsWe are unable to honor the promotion code. Our order processing time is p.mESTMs*** placed her order on 02/16/at 3:p.mESTMs***’s order was processed on 02/16/at p.mESTShe contacted our call center on 02/16/at 5:p.mESTUnfortunately, the order was unable to be canceled. Our return policy is as follows: If you would prefer to return the item, all unworn, unwashed or defective merchandise can be returned within days of purchase for a refund of the purchase price (excluding shipping and prepaid return label charges)For Returns made after days we will issue a gift card equal to the purchase price (less shipping and prepaid label charges) that can be used toward a future purchase**All international orders are final after days.**We thank Ms*** for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: