Alternative Hairstyles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12691786, and find that this resolution is satisfactory to me Regards, P [redacted] ***

I have created a refund for the customer in amount of $For any payment questions please contact me directly [email protected] as this will have to be escalated to our Payment Team

email sent: Hi C [redacted] , I am sorry to hear about the crystals falling off your bootsThis is not the standard we expect from our productsWe want to thank you for being a valued customer and help you resolve this issueWe offer a year warranty on all our products I would be happy to send out a replacement pair, or issue you a site credit for the value of those bootsPlease let me know what would work best Kind regards,

Complaint: I am rejecting this response because: I did submit my proof of purchaseI am very upset with how my husband and I have been treated by UGGS.com representativeAt the is point I need a higher management to reach out to me directlyI have sent all of the requested information (receipts and pictures) Regards, [redacted] J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11752182, and find that this resolution is satisfactory to me Regards, T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11083524, and find that this resolution is satisfactory to me Regards, M [redacted] e

Revdex.com: After nearly months waiting, attempting to obtain the Riva shoes to replace the defective Riva boots, and having to enlist the efforts of the Revdex.com, I have reviewed the response made by the business in reference to complaint ID 11028056, and find that this resolution is satisfactory to meI do not want the extra $for the efforts and just want the shoes.Inasmuch as I have three pairs of the Riva hiking shoes (Charred, Bulega and another which I have forgotten) the "Teva Riva eVent Shoes - Men's" is carried on REI's website as item # 789077, Turkish Coffee color and Men's size It is described as "Featuring awesome eVent® waterproof protection, excellent support and fit, Teva Riva shoes take you from town to trailhead and beyond without missing a step."They may be shipped to [redacted] ***, Syracuse, Utah 84075-8020.Upon receipt this issue will be considered closed and I wish that this very disturbing occurrence should have not happened More attention should be paid to those customers who do complain - but without obtaining results that brought in the good will of the Revdex.com Regards, J [redacted]

Complaint: I am rejecting this response because:I do not accept this response from the sellerThey are not taking responsibility NOBODY from UPS ever called meOne of your representatives said they had the wrong number on file that’s why I called UPS myself but I will contact UPS again and speak with the manager that apologized to me about this entire situationI work for corporate UPS and will be following up and letting them since no one wants to take responsibility Regards, A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11243828, and find that this resolution is satisfactory to me (Just waiting for the credits now...) And THANK YOU Revdex.com, you made the difference absolutely! I was totally ignored until you got involved Thank you! Regards, L [redacted] ***

Complaint: I am rejecting this response because: Regards, [redacted] J [redacted] Good Evening,Yes, they were given as gift last Christmas from my sister in lawI don't understand how this an discrepancyWe communicated that the representative before ever shipping them backI receive a letter stating UGGS were unable to process the warranty since the tag indicated they were purchased in 2012; later your representative realized that was not the class.I have expressed thoroughly how I would like this matter to be rectify; I would like a resolution before the end of the weekConsidering all that has transpired my husband and I are not asking for a lot Respectfully, Marie & Jerald J***

I certainly apologize for the inconvenience that this has causedI checked onyour exchange and it appears that they are being denied as they are not authentic UGG Australia bootsThey are being returned to you with UPS tracking number1Z99WA [redacted] You can view our counterfeit protection page at http://counterfeit.uggaustralia.comAgain, I apologize for the inconvenience thatthis has causedHave a wonderful day!

I am very sorry for the inconvenience that this has causedWe candefinitely get you refunded for your orderWe do need you to returnthe incorrect pair and we would be happy to reimburse the returnshipping costYou can email [email protected] a copy ofthe receipt with the return tracking number in order to get you refunded.I hope this helpsHave a wonderful day!

I do apologize, I was not aware that the reevaluation has already been doneI was able to find the pictures and receiptWe want to get you taken care of,however there is one discrepancy I was wondering if you could clarifyThereceipt shows a different name and shipping addressWere these a gift?

I will need a bank statement or receipt so we can verify thatthey were purchased from an authorized retailerWithout it,unfortunately, these boots are denied as they have signs ofbeing a counterfeit productYou may view more counterfeit info http://counterfeit.uggaustralia.comI apologize for anyinconvenience that this has causedHave a great day!

I certainly apologize for the issues you have experienced dealing with the customerserviceUnfortunately you will need to work it out with the store that the item waspurchased from directlyThe online UGG Australia customer service will not have thisorder in their system if the order was placed in the storeThere are two separate systems.Now if you see the tracking showing delivered to Camarillo, that is where the UGG Australiawarehouses are locatedYou should be able to be refunded, but again, you will need to workthat out with the store they were purchased fromI hope this helpsHave a great day!

Complaint: I am rejecting this response because:I wasn't given any options as to how I would like to proceed when I sent the boots back to you If it had not defaulted to a return, my boots could have been sent back to me Regards, K [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 11017528, and find that this resolution is satisfactory to me I received the letter "P" today via UPSThis matter has been resolvedThanks Regards, P [redacted] ***

In researching account I was unable to locate an order matching the information providedI have sent an email requesting the charge amount and type from the consumer

To whom it may concern: I am very sorry for the trouble that the customer has had to go through with that siteBut after looking into the customer's issue about her order, after further investigation the customer has purchased off of a site that is not ours, the site that the customer purchased is foot-wearsales.com and our site is simply UGG.com and we do not have no partnership with that site whatsoever, therefore we would ask the customer to contact her financial institution and dispute the charges with that siteUGG is not responsible for the inconvenience that third party sites have caused on any accord Respectively, Deckers Brands

Deckers Supervisor, A [redacted] ***, processed a refund in full for MsS [redacted] In addition, he left a voicemail for her on 12/9/advising to contact him directly if she would like a new pair of boots and he would be happy to send them out to her