Alternative Hairstyles

In researching account I was unable to locate an order matching the information provided. I have sent an email requesting the charge amount and type from the consumer.

Perfect, we have placed an order for you. The order
number is 11681646. You will also receive an order
confirmation email as well. I hope this helps. Have
a wonderful day!

I certainly apologize for the confusion. I do see that the letterA was ordered with the custom boot. As a one time courtesywe can go ahead and send you the P charm. It will be mailedwith UPS tracking number 1Z9063AR[redacted]6. I hope this helps. Have a wonderful day!

email sent: Hi C[redacted], I am sorry to hear about the crystals falling off your boots. This is not the standard we expect from our products. We want to thank you for being a valued customer and help you resolve this issue. We offer a 1 year warranty on all our products.  I would be...

happy to send out a replacement pair, or issue you a site credit for the value of those boots. Please let me know what would work best.  Kind regards,

I certainly apologize for the frustration that this has caused. It looks likeyou have two site credits available. I will provide both below. I hope thishelps. Have a wonderful day!Site Credit: 6[redacted] CVD: 9800Balance: $49.00Site Credit: 6[redacted] CVD:...

6000Balance: $119.76

I certainly apologize for the inconvenience that this has caused. It looks likethe refund for $309.99 was processed yesterday, on February 16th. It can take1-3 business days to see that refund in your account. Again, I apologize for thedelay in receiving your refund. I hope this helps. Have a great...

day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388103.  The money showed back up in my account today, 4/12/16.  However, I was previously promised by a company rep that I would have my refund on or before 4/11.  When the money wasn't there yesterday, I filed this complaint because holding a customer's money for OVER 2 WEEKS for a simple return is a very UNPROFESSIONAL way of doing business.  I don't care what their excuses are.  I'm sure the company would've been more than happy to charge ME a late fee if I was late paying a bill.  Although they offered me $20 off of a future purchase, this is not helpful to me because I will no longer be doing business with this company.  The company needs to provide some additional compensation for the inconvenience, as I needed that refund to pay other bills.Ending on a positive note, both company representatives I spoke with on the phone were very friendly, respectful, and professional.  It was not the representatives' faults that their company cannot manage to process simple returns.  These reps simply didn't have the capability to solve the problem.
Regards,
B[redacted]

I am very sorry for the inconvenience that this has caused. We candefinitely get you refunded for your order. We do need you to returnthe incorrect pair and we would be happy to reimburse the returnshipping cost. You can email [email protected] a copy ofthe receipt with the return tracking...

number in order to get you refunded.I hope this helps. Have a wonderful day!

I certainly apologize for the confusion of this order. I do see order 13789126was shipped on January 18th and is currently on vehicle for delivery today.The UPS tracking number is 1Z99WA[redacted]205. I hope this helps. Havea wonderful day!

I certainly understand the your frustration. I have been in contact withthe corporate liaison and she is very well aware of the situation.  Thelabel that was created will go to her directly. They are willing to replacethem, however they must be sent in. I hope this helps. Have a great day!

To whom it may concern: I am very sorry for the trouble that the customer has had to go through with that site. But after looking into the customer's issue about her order, after further investigation the customer has purchased off of a site that is not ours, the site that the customer purchased is...

foot-wearsales.com  and our site is simply UGG.com and we do not have no partnership with that site whatsoever, therefore we would ask the customer to contact her financial institution and dispute the charges with that site. UGG is not responsible for the inconvenience that third party sites have caused on any accord.  Respectively, Deckers Brands

Complaint: 12625106
I am rejecting this response because: The response did not tell me who to contact regarding this exchange.  When I called customer service they said I could not exchange.  I ask that the response include a telephone number and a guarantee that I will receive the exchange item at the same price that I paid on 12/19.
Regards,
E[redacted]

I have spoke with UPS regarding the claim outcomes. UPS was able to provide me details on the outcomes of each claim. Results are shown for each tracking number below. 1Z9Y8419[redacted]1 - UPS was able to confirm the package was delivered incorrectly and approved claim to be issued. Replacement order 19701329 was sent to customer.1ZX04A1[redacted]61 - UPS found via their drivers GPS system that the package was delivered ot the correct address. UPS representative stated that a police report would need to be filed by the receiver in order to reopen this investigation. 1Z99WA[redacted]579(replacement order tracking#) - UPS called receiver to start investigation process but UPS representative was hung up on by package receiver. This claim can be reopened if customer contacts UPS to dispute outcome. Due to the investigation outcomes no further action can be taken until customer files a police report for tracking number 1ZX04A1[redacted]61 and reopens investigation for tracking number 1Z99WA[redacted]579.

As a courtesy for the customer we have issued a refund of $150 to her pay-pal used on order 16[redacted]999

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11923238, and find that this resolution is satisfactory to me. Thank you for helping me resolve this issue.
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11907800, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

I certainly apologize for the inconvenience that this has caused. I would like to get this issue resolved, however I do need some information. Would you be able to provide a picture of the receipt for these boots? Also I want to verify if they are indeed counterfeit or not. I need pictures of the...

boots, soles, and there should be a tag on the inside of the boot as well. You can email me at [email protected] and I would be happy to evaluate these pictures for you and see if we can provide a solution. I hope you have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11243828, and find that this resolution is satisfactory to me.
(Just waiting for the credits now...)  And THANK YOU Revdex.com, you made the difference absolutely!  I was totally ignored until you got involved.  Thank you!
Regards,
L[redacted]

I will need a bank statement or receipt so we can verify thatthey were purchased from an authorized retailer. Without it,unfortunately, these boots are denied as they have signs ofbeing a counterfeit product. You may view more counterfeit info http://counterfeit.uggaustralia.com. I apologize for anyinconvenience that this has caused. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10958314, and find that this resolution is satisfactory to me.
Regards,
D[redacted]