Alternative Hairstyles

We certainly apologize for the inconvenience that this has caused. Typically we must wait for the package to get back to the warehouse before we refund you.We would like to advance refund you as a one time courtesy. We hope this helps.

Deckers Supervisor, A[redacted], processed a refund in full for Ms. S[redacted].  In addition, he left a voicemail for her on 12/9/16 advising to contact him directly if she would like a new pair of boots and he would be happy to send them out to her.

I certainly apologize for the inconvenience that this has caused. I checked onyour exchange and it appears that they are being denied as they are not authentic UGG Australia boots. They are being returned to you with UPS tracking number1Z99WA[redacted]288. You can view our counterfeit protection...

page at http://counterfeit.uggaustralia.com. Again, I apologize for the inconvenience thatthis has caused. Have a wonderful day!

The reason that the customer has been blocked to contact us is due to the fact that the customer has called in and escalated to a manager on numerous occasions and has received many discounts on her orders and she consistently harasses many representatives to the point that they have...

to transfer her to higher authority so she can be appeased. She has abused this privilege to the point that she had to be what we call * Black listed*  Best regards.

Again, I apologize for the inconvenience that this has caused. Unfortunately we cannotauthenticate products over chat or calls, however I do understand where you are comingfrom. We would be happy to refund $30.00 for the inconvenience. An agent will contactyou to obtain credit card information to process the refund. I hope this helps. Have a great day!

To whom it concern : After further looking in this matter the customer has purchased off of a site that is not UGG.com and the order was from a fake site. We would advise the customer to contact her financial institution to dispute the charges with that site.  UGG is not liable for third party...

sites that customers purchase from.  Best regards, Decker Brands

I certainly apologize for the issues you have experienced dealing with the customerservice. Unfortunately you will need to work it out with the store that the item waspurchased from directly. The online UGG Australia customer service will not have thisorder in their system if the order was placed in...

the store. There are two separate systems.Now if you see the tracking showing delivered to Camarillo, that is where the UGG Australiawarehouses are located. You should be able to be refunded, but again, you will need to workthat out with the store they were purchased from. I hope this helps. Have a great day!

To whom it may concern : I am very sorry that the customer has not the best experience with our product with the short amount of time that she has had her item for to be defective . It does state that we only have a one year policy on all our products that are covered by...

warranty but due to the issues that has caused the customer we can replace the item for the customer or if the item is not in stock we can create a site credit for the customer that is of face value of the shoes that she has.  Best regards, Decker Brands

I do apologize about the wait time as we are extremely busy this time of year.We do not have a repair specialist, however we do have a warranty. You would be able to get an item of equal or lesser value if you do qualify . I will have an agent reach out to you and do an international...

warranty. I hope this helps.Have a wonderful day!

I am very sorry to hear that. We can get you refunded.  Wedo need you to send the incorrect pair back and would bewilling to refund your return shipping costs. In order to getyou refunded the return shipping, we need a copy of thereceipt. You can email me directly at [email protected]...

hope this helps. Have a wonderful day!

I am sorry for the inconvenience that these shoes have caused. I wantto go ahead and offer to send you a replacement pair free of charge asa one time courtesy. I just need to know which color and size in the Northwater,as well as a shipping address. Also, for future reference, contact us as soon...

asyou notice the defect as our warranty is good for one year from the date ofpurchase. I hope this helps. Have a wonderful day!

To whom it may concern :  I have looked into the customer's issue and was not able to locate any info on the customer. But we do process exchanges for our items that our purchased off of our site that are full priced items and not sale items. sale items will have to have the postage paid for them. And if the item is purchased off of our UGGCLOSET site that is a final sale site due to the high discounts that they are sold for and the postage will have to be covered for those going to the customer and coming back to us as well.  Best regards - Deckers Brands

To whom it may concern :  I am very sorry for the inconvenience that the customer has had to deal with. I have processed a refund for the amount that the customer was promised.  Best regards.

I certainly apologize for the defective product you have received. I will definitely pass this along to our warehouse so they can inspect the shoes and have better quality control. As for the refund of $24.00, that should be processed today and you should see that in your bank account within 3...

business days. If you have any issues, you can reference the ticket number 2775410. I hope this helps. Have a wonderful day!

We still do not see any package tracking back to our warehouse.As a one time courtesy we will honor the refund. Your refund has been processed
successfully.Ref #: 558[redacted]55431

Complaint: 10978919
I am rejecting this response because: They should be refund now rather than wait for receiving the returnned item. To return the incorrect item will take too long.  It is unreasonable for me to take the risks.
Regards,
W[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 11017528, and find that this resolution is satisfactory to me.
I received the letter "P" today via UPS. This matter has been resolved. Thanks.
Regards,
P[redacted]

To whom it may concern : I am very sorry to hear that the customer was not treated well, we strive to have excellent customer service. We can offer the customer free next day shipping and 20% off of one item off her order.  Best regards -

A Supervisor, Andrew Hewat, from Deckers Customer Care Team contacted the Customer, Stacy Bowers, and discussed a resolution.  We honored a $50 price match, merged her loyalty accounts, and awarded the missing loyalty points that she inquired about.  Stacy advised that she was satisfied...

with the resolution and has Andrew's contact information if she has any additional concerns.

Although this package was signed for and delivered to the customer address, we have issued a full refund as a one time courtesy. The refund was issued in the full order amount of 795.20. At this time no further action is requested of the customer.