Alternative Hairstyles

I am very sorry for the inconvenience that this has caused. They were denied out of warrantybecause a proof of purchase was not included. A proof of purchase is not required, howeverit is highly recommended to include. Without it, the warehouse goes off of the manufacturedate. We would be happy to...

offer a reevaluation which would only consist of emails and notactually having to send them in. We would need a proof of purchase to verify that they areindeed within the one year warranty. I hope this helps.

Complaint: 10942405
I am rejecting this response because: I did submit  my proof of purchase. I am very upset with how my husband  and I have been treated by UGGS.com  representative. At the is point I need a higher management to reach out to me directly. I have sent all of  the requested information (receipts and pictures). 
Regards,
[redacted] J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11083524, and find that this resolution is satisfactory to me.
Regards,
M[redacted]e

I certainly apologize for the misinformation that you received from that store,however they need to be sent into the warehouse for warranty evaluation. The warehouse will need to evaluate them and if they are indeed covered under warranty, we can replace them. This is the process for warranty. I have alreadysent you a return label you can utilize, you just need to fill out a return formand send them in. I hope this helps. Have a great day!

I certainly apologize for the delay in receiving your refund. The business wasundergoing system upgrades which delayed anything from processing. I dosee you were refunded to a card ending in 0699 and was processed on April 7th.It can take 3-5 business days to see that refund in your account. I hope...

this helps.Have a wonderful day!

Due to a system error, the original credit that Deckers Supervisor, A[redacted], issued did not post.  We have since re-posted the credit as well as issued a physical gift card in the amount of $150 that is being shipped to Mr. L[redacted] via UPS.  I have spoken to Mr. L[redacted] and he has confirmed that the issue is resolved and he is satisfied with the outcome.

Deckers Customer Care Supervisor, A[redacted], contacted Customer to resolve situation.  Agreed to resolution of refunding order in full and routing the product back to Deckers.  As a courtesy for the challenges, offered $150 credit for Sanuk product.  [redacted] was content with this...

solution at the end of the interaction.

Complaint: 10942405
I am rejecting this response because:
Regards,
[redacted] J[redacted] Good Evening,Yes, they were given as gift last Christmas from my sister in law. I don't understand how this an discrepancy. We communicated that the representative before ever shipping them back. I receive a letter stating UGGS were unable to process the warranty since the tag indicated they were purchased in 2012; later your representative realized that was not the class.I have expressed thoroughly how I would like this matter to be rectify; I would like a resolution before the end of the week. Considering all that has transpired my husband and I are not asking for a lot.  Respectfully, Marie & Jerald J[redacted]

Order 19383907 was placed on December 29, 2017 and customer disputed delivery for both tracking numbers. Freight lost claims were submitted for both tracking numbers and one resulted in UPS confirming delivery and the other resulted in UPS confirming the package was lost. Replacement...

order 19701329 was sent to the customer for the package confirmed to be lost by UPS. replacement order 19701329 was also claimed lost by the customer after delivery. A freight lost claim was submitted for this as well and UPS confirmed delivery. Due to the confirmation of delivery from UPS, no refund or replacement can be sent to the customer. UPS denied the 1 claim under original order 19383907. UPS also denied claim for package under replacement order 19701329 as they were able to contact the receiver to confirm delivery.  Currently, the customer has filed a charge back for the entire amount of the original order, which I have attached documentation for. No refund can be processed at this time due to the outcomes from UPS and the open charge back. I will reach out to UPS to see if the two denied claims can be reopened.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 12672702, and find that this resolution is satisfactory to me.
I would like to wait until the ugg closet is back open also how will I get a code for next day shipping and 20%off?
Regards,
R[redacted]

On December 18, 2017, Deckers Brands held an internal event for employees who worked at the Santa Barbara, CA campus. At the event, employees were provided with the CAMPUSFREEFORALL discount code that could be used only for purchases made at our corporate headquarters. This was a special event for...

only those employees located at the Santa Barbara campus and it was not authorized to be used outside of this event or off campus.   Unfortunately, the CAMPUSFREEFORALL code was leaked outside of our campus without authorization. The code has since been deactivated, but not before customer orders were placed through our e-commerce ordering system. In some cases, orders had been received and processed through our automated systems, and correspondingly shipped before we discovered that the CAMPUSFREEFORALL code had been leaked outside of the Deckers campus.  As soon as we became aware of the leak and unauthorized use, all orders we had received using the CAMPUSFREEFORALL code that were pending processing and shipment were cancelled. Each of those customers received a cancellation email apologizing for the inconvenience and offering 15% off their next purchase on UGG.com through a special one-time use code.

I certainly apologize for the inconvenience that this has caused. I dosee UGG Australia has submitted the request to get you the care kit.As for the boots, they will need to be sent in for warranty. I would behappy to email you a prepaid return label that you can use to sendback to UGG. Once they...

receive the item they would be able to getyou a new pair assuming you are covered under warranty. A UPSlabel will be emailed to you so lookout for that. I hope this helps.Have a great day!

To whom it may concern : I am very sorry for the mistreatment that the customer has had with our rep and we are looking into that matter. As for the issue with her defective item the customer is able to send her shoes back to us and we can send her a replacement item if we have that item in stock at...

that time or offer her a like item for that same price.  Best regards, Deckers Brands