Alternative Hairstyles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11143856, and find that this resolution is satisfactory to me However, I would like to say that I do not appreciate the lack of concern for an entire month, and am offended that they consider replacing an item that I PAID for a "courtesy", as if I am lying about being charged for pair of shoes and only receiving ONE PAIR I am not a liar, nor am I concerned with what UPS said bc they told me the same thing, adding in that there was ONE box sent from the company to be delivered that dayI saw my receptionist sign for that package in front of me, with her bringing to my attention that this package couldn't possibly be the only one That ONE box was only big enough to hold ONE shoe boxObviously, if I am bothering to make a complaint about an item that I had not received with my original order...this should be seen as a mistake on the part of either the company for issuing identical tracking numbers for different items as well as NOT following up with me as a customer, or UPS for hiring thieves Maybe, just maybe not having the brand logo on the delivery package itself will prevent these mishaps from happening to anyone else IF it had been stolen or lost I will not be doing business with either after this is over Thanks for finally doing something about a mistake that I, the customer, had nothing to do with! Regards, L [redacted]

Order was placed on December 29, and customer disputed delivery for both tracking numbersFreight lost claims were submitted for both tracking numbers and one resulted in UPS confirming delivery and the other resulted in UPS confirming the package was lostReplacement order was sent to the customer for the package confirmed to be lost by UPSreplacement order was also claimed lost by the customer after deliveryA freight lost claim was submitted for this as well and UPS confirmed deliveryDue to the confirmation of delivery from UPS, no refund or replacement can be sent to the customerUPS denied the claim under original order UPS also denied claim for package under replacement order as they were able to contact the receiver to confirm delivery Currently, the customer has filed a charge back for the entire amount of the original order, which I have attached documentation forNo refund can be processed at this time due to the outcomes from UPS and the open charge backI will reach out to UPS to see if the two denied claims can be reopened

Complaint: I am rejecting this response because: They should be refund now rather than wait for receiving the returnned itemTo return the incorrect item will take too long It is unreasonable for me to take the risks Regards, W [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11907800, and find that this resolution is satisfactory to me Regards, K [redacted] ***

I am very sorry to hear thatWe can get you refunded Wedo need you to send the incorrect pair back and would bewilling to refund your return shipping costsIn order to getyou refunded the return shipping, we need a copy of thereceiptYou can email me directly at [email protected] hope this helpsHave a wonderful day!

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11923238, and find that this resolution is satisfactory to meThank you for helping me resolve this issue Regards, C [redacted] ***

I am sorry to hear about our cleaner staining your bootsI tried looking your email address up in our system but amnot able to find youI would be happy to take a look at the pictures and see if we can get you a new pairPlease email the pictures to [email protected] you!

I certainly apologize for the inconvenience that this has causedI dosee UGG Australia has submitted the request to get you the care kit.As for the boots, they will need to be sent in for warrantyI would behappy to email you a prepaid return label that you can use to sendback to UGGOnce they receive the item they would be able to getyou a new pair assuming you are covered under warrantyA UPSlabel will be emailed to you so lookout for thatI hope this helps.Have a great day!

Complaint: I am rejecting this response because: I WAS TOLD MY THE COMPANY THAT THEY WILL NOT SEND ME A PRE-POSTAGE RETURN LABEL OR ACCEPT THE BOOTS BACK THE COMPANY IN FACT STATED, " IF I RETURN THE BOOTS TO THEM, THEY WILL NOT ACCEPT OR RETURN THE BOOTS TO ME." I WOULD LIKE THE COMPANY TO SEND ME A PAIR OF NON-DEFECTIVE BOOTS WITH A RETURN LABEL SO I CAN RETURN THE THE DEFECTIVE BOOTS (FREE OF CHARGE) AN ALTERNATE SUGGESTION IS TO CHARGE MY CREDIT CARD FOR A NON-DEFECTIVE PAIR OF BOOTS, SEND ME A PRE-PAID LABEL TO RETURN THE DEFECTIVE BOOTS, AND ONCE THE DEFECTIVE BOOTS ARE RECEIVED BY THE COMPANY, THEY PROCESS A FULL REFUND TO MY CREDIT CARD,Regards, L [redacted]

I certainly apologize for the delay in receiving your refundThe business wasundergoing system upgrades which delayed anything from processingI dosee you were refunded to a card ending in and was processed on April 7th.It can take 3-business days to see that refund in your accountI hope this helps.Have a wonderful day!

Deckers Customer Care Supervisor, A [redacted] ***, contacted Customer to resolve situation Agreed to resolution of refunding order in full and routing the product back to Deckers As a courtesy for the challenges, offered $credit for Sanuk product [redacted] was content with this solution at the end of the interaction

I certainly understand the your frustrationI have been in contact withthe corporate liaison and she is very well aware of the situation Thelabel that was created will go to her directlyThey are willing to replacethem, however they must be sent inI hope this helpsHave a great day!

Complaint: I am rejecting this response because: This started out over a year ago, when I returned the Riva because of the defect in the counter At that time Teva could not get the credit strait and it was delayed, and then delayed again until January At that time I told the Teva people that there were, in my size, the Riva materials and still they did nothing This Teva hiking shoe/boot is what I wanted, but had to return it because it was defective Now I find that the customer service which has periodically stated that I should put in a notification for it and they would automatically send it out Then they added another $credit in addition to the guaranteed return Over and Over, it went without the Teva people doing anything but sending platitudes by email which I could not hike inThey finally said they would, a couple of months ago it seems, send me a comparable replacement All their new things are not comparable and sandals surely do not take the place of hiking boots/shoes And the shoes and boots are "stylish" for very young adults and I am a little old - at - to wear them; and where would I wear them?These Riva shoes were made for hiking Nothing that they offer are made for anything but dancing around the mulberry bush!They can go out and see if they can find a pair of hiking shoes at REI or Amazon, perhaps at REI where I bought the original pair because they are on sale at these former customers of the Deckers brands Or they could get me a pair of Keen hiking boots like those that I switched from to get the Teva brand Afterall, their MrA [redacted] came from Keen Why does it take so long to process an offer like this? I sent the letter to customer service I believe in November They waited two weeks to tell me in essence that they could not forward it to MrM [redacted] , MrP***, or MsY*** In other words, they even concealed from those who were in charge as the CEO, the President of Decker Brand, and the President of Teva this long lasting dispute where they strung me out so that they could then cancel the credits The y told me to MAIL the letter, which I did And then, nothing happened until the Revdex.com got involved and what was the result - some half-arsed silly sandals were offered.Are they concealing this from the top dogs again? Regards, J [redacted] I am hearing impaired and do not have access to a telephone - and Teva Customer "Service" has been made aware of that many times in the past

We still do not see any package tracking back to our warehouse.As a one time courtesy we will honor the refundYour refund has been processed successfully.Ref #: [redacted]

Although this package was signed for and delivered to the customer address, we have issued a full refund as a one time courtesyThe refund was issued in the full order amount of At this time no further action is requested of the customer

A Supervisor, Andrew Hewat, from Deckers Customer Care Team contacted the Customer, Stacy Bowers, and discussed a resolution We honored a $price match, merged her loyalty accounts, and awarded the missing loyalty points that she inquired about Stacy advised that she was satisfied with the resolution and has Andrew's contact information if she has any additional concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10958314, and find that this resolution is satisfactory to me Regards, D [redacted]

To whom it may concern : After further looking into this matter on behalf of the customer, once the order is placed on our site the customer has the choice on which email to use each time the customer places an order on our site, and in that case the customer can choose what email they will be... notified on for that order itself. As for the issue that the email needs to be removed from our internal system we are looking into that issue. And for the hold time that was so high that was due to such a high call volume that we have at that time as the holidays get closer, we get a very high contact volume and the hold time can be longer than we would like but this is for any company that sells product around the holiday time. Best regards, Deckers Brands

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12672702, and find that this resolution is satisfactory to me I would like to wait until the ugg closet is back open also how will I get a code for next day shipping and 20%off? Regards, R [redacted] ***

On December 18, 2017, Deckers Brands held an internal event for employees who worked at the Santa Barbara, CA campusAt the event, employees were provided with the CAMPUSFREEFORALL discount code that could be used only for purchases made at our corporate headquartersThis was a special event for only those employees located at the Santa Barbara campus and it was not authorized to be used outside of this event or off campus Unfortunately, the CAMPUSFREEFORALL code was leaked outside of our campus without authorizationThe code has since been deactivated, but not before customer orders were placed through our e-commerce ordering systemIn some cases, orders had been received and processed through our automated systems, and correspondingly shipped before we discovered that the CAMPUSFREEFORALL code had been leaked outside of the Deckers campus As soon as we became aware of the leak and unauthorized use, all orders we had received using the CAMPUSFREEFORALL code that were pending processing and shipment were cancelledEach of those customers received a cancellation email apologizing for the inconvenience and offering 15% off their next purchase on UGG.com through a special one-time use code