Alternative Hairstyles

I certainly apologize for the hassle that this order has causedI have submitted therequest to get you refunded and it has been completedYou can expect to see yourrefund in your account in 1-business daysThe reference number is 5665DC5885***D3355FI hope this helps
Have a wonderfulday!

I certainly apologize for the inconvenience that this has causedI dosee the investigation for the missing item was started and UPS confirmedthat it was deliveredAs a one time courtesy I will go ahead and send outa replacement for you free of chargeThe new order number is 1***85.I hope this
helpsHave a great day!

Complaint:
I am rejecting this response because:did not respond to or correct the issuePlease post my missing Ugg reward points from September and December purchasesPlease correct the issue so they post correctly on future purchasesAlso, I do not use the old email address of [email protected] that you continually send shipment confirmation emails toI do not input that old email address so why do you send shipment confirmations to this addressThe actual order confirmation goes to the correct email address [email protected] fix the issue!
Regards,
G*** ***

I do apologize for the inconvenienceThe system should be automated and sendyou the $gift cards once you hit those pointsI was able to get them processed.Here is a $gift cardAlso for the inconvenience, you will have points in your rewardsfor the next gift cardI hope this helps
Have a wonderful day!Gift Card: 60357***1977CVD: 3380Balance: $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11104232, and find that this resolution is satisfactory to me
Regards,
A*** ***

To whom it may concern : We do not have no partnership with the company that the customer is speaking of Best regards - Deckers Brands

Complaint:
I am rejecting this response because:My daughter is years old and growingBased on the last time, it took a month to get the the new pair of boots back to meBy then it will be mid February and she will only have a month at best of use left this winterBy next year she will likely have outgrown themSo I cannot accept any proposal that would leave my daughter either without a pair of boots for the winter or with a pair of boots that she only got to use for part of a winterThese boots were far too expensive for that.You also aren't agreeing to replace the bootsSince the boots were never protected because of UGG's negligence, I have good reason to believe that any random employee who reviews these boots for warranty replacement would reject them unless they are diligent enough to review the entire caseI would like some degre of certainty regarding the replacement of the bootsI would like to know under what circumstances you would reject the boots for replacement so that if they are rejected, I can understand what the decision was based onI am sorry, but based on the customer service experience thus far, it is my belief that the boots will be rejected based on the fact that they weren't protected properlyWhich is exactly why I want them replaced....I wasn't able to protect them properly because you had lost and failed to replace my care kit.I am proposing a compromiseI cannot leave my daughter without boots for the winter, so in order to send the boots to you for an undefined period of time I will need to purchase a new pair that she can wear in the meantimeOnce the boots are returned to me, I will have two pairs of boots for her, which is both wasteful and unnecessarySince having two pairs of boots is both wasteful and unnecessary, I propose that once the boots are accepted for warranty, they are refunded the full purchase price or that you offer the next size up so that my daughter can wear them next year, since this ridiculously long and drawn out process has effectively rendered these boots worthless this winter.
Regards,
S*** ***

I certainly apologize for the inconvenience that this has caused. Unfortunately it appears these are not our boots and you mayhave purchased an unauthentic UGG Australia productI havechecked using your name and email and am not seeing an orderplaced in Also the tag would have a style
number such aS/N The tag would not say Classic Short as that is indicatesthese are not authenticAgain, I apologize for any inconveniencethat this has causedI hope this helps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12606985, and find that this resolution is satisfactory to me
Regards,
A*** ***

To whom it may concern : I was not able to locate any information on the customer about this issue, but if the item was defective that the customer ordered from UGG.com we would replace that item for them without charging for postage for the order to be sent back to us and if the order was purchased at a retail store and the item was defective it is better for the customer to go back to the store for a full refund on the order if the customer wants the order to be refunded back to their credit card and if the order was a retail item we do not refund for the items that are purchased in a UGG concept store or from our site, what we do is process an exchange for the order and the customer is responsible for the postage and we are not able to process a cash refund for the order and if the item is not in stock we will provide what is called a site credit and the customer will be able to purchase a item for face value of the item that was sent in for a item that is on our site Best regards - Deckers brands

I certainly apologize for the inconvenience that this has causedI have checked on yourorder and it appears that it did not get put into productionIt looks like it may havebeen a system glitch so I do apologize about thatI have already submitted a requestto get you refunded $which should be
processed quicklyBecause you had ordered two custom boots, I would like to offer $off of a future order per bootSo a total of $100 off of a future orderI do not have a code to provide so if you would like I can submit a request to get a site credit for a $created as a one time courtesy? I hope this helpsHavea wonderful day!

An email was sent to the customer reinstating her credit of the requested amountAs a courtesy the sale boots she wanted are being sent at no charge

We certainly do apologize for the inconvenience that this has causedWeare going to get you refunded the $If you would like to purchasea custom product, I would recommend using a non-Paypal paymentAlso,as a one time courtesy we would like to offer a 20% off discount on a singleitem
purchaseThis does exclude the customization optionIf you would liketo take advantage of this offer, feel free to call our customer service numberat ###-###-#### and an agent can apply 20% off on your orderWe hopethis helpsHave a wonderful day!

I certainly apologize for the inconvenience that this has causedIt looks likethey were denied outside of the warrantyThe UGG Australia warranty is goodfor one year from the date of purchaseIf you can provide a receipt showingyou are indeed within the one year warranty, we would be happy to
send out areplacement for you! You can email that receipt directly to ***@deckers.com.I hope this helpsHave a wonderful day!

Complaint: 12578173
I am rejecting this response because:
My complaint is against footwear-sale.com.  I am not sure how UUG got involved other than that was the brand I ordered what I ordered. This is their contact information according to their website page. 
Regards,
D[redacted]

To whom it may concern : I am very sorry to hear that the customer never received their product, After looking further into the customer's order number that was provided by the customer, the order number does not match a order number that would auto-populate upon the placement of the order and...

another copy of the order would be sent to the customer via-email immediately after the order has been placed. The order would consist of eight digits in the order number and the number would  start with a (17) or a (18) not a (10) the probability that the customer purchased off of a website that is not UGG is very high around the holiday season and many customers purchase off of these said sites that are not authorized by UGG. Therefore the customer purchases off of a fake site. In that situation we would advise the customer to contact their financial institution and dispute the charges that was with that website.   Best regards, Deckers Brands

Complaint: 11112555
I am rejecting this response because:
Because I was told by the shop keeper that these boots were suppose to be rain resistant, but unfortunately they weren't. My socks ended up wet in the rain storm in my jurisdiction. I am kindly asking for a one time new pair of ugg boots size 7 in womens sent to me instead of returning the boots that are still soaked and wet.
Regards,
A[redacted]

I am so sorry to hear about what happened with your UGG product! In regards to your inquiry, we do have a warranty that covers all of our products for up to one (1) year for any manufacturing or material defects. This warranty does not cover normal wear and tear, discoloration and accidental and...

water damage. If you believe your product is suffering from a manufacturing or material defect you are free to send your product to our warehouse for a warranty evaluation. A receipt or proof of purchase is not required for the evaluation, though we strongly recommend including a copy if one is available. Products sent to us without a proof of purchase will be evaluated using the manufacturing date encoded on the product tags, as opposed to the actual purchase date listed on a receipt.We can offer you either an exchange of equal or lesser value (if you chose an item of lesser value, the difference will be credited to you in the form of an online gift card) or an online site credit worth the amount of the product. First, you will need to complete the corresponding form here: http://www.uggaustralia.com/returnsOnce completed, please print that off and include it in the box with the product. The return shipping address will be on the bottom of the printed form. As a one time courtesy, I have emailed you a UPS return label. You can use that to send back the pair for warranty. Once we receive the package, it can take 3 to 5 business days to process, and we will contact you through email once completed. If your product is deemed returnable under the warranty, we would be more than happy to replace it with your first choice item. If they are, for some reason, deemed not covered under the warranty and rejected, they will be sent back to you with a letter in the box explaining why. Please keep in mind that sending your product to our warehouse is not a guarantee, but a chance to have it evaluated.I hope this information was helpful!

Complaint: 11243828
I am rejecting this response because: The very first thing I told their customer service agent in the chat you will see attached is "We shopped in the Ugg store at the airport in Perth on August 25. We bought several items, a sweater, slippers, and boots for my 7 year old son."Instead of admitting there was no chance that I could have bought Deckers/UggAustralia boots in Australia, their agent directed me to so send the boots to Deckers in California for replacement.I also said in that chat: "there's a tag on the outside, but it just says Ugg Purely Merino Australia"And I sent him pictures of the boots.There is no chance those boots could have been Deckers/UggAustralia and their agent should have told me that instead of directing me to return the boots to Deckers for replacement.He could have asked what was written on the sole.  (It is AUS AUS AUS etc)Even so, Deckers kept my boots for over a week to determine if they were their product.  That is complete nonsense.The second chat I previously submitted, with their very rude agent, who said they were still checking to see if the boots were genuine and misleading information about when that determination would be made was insult to injury.  It doesn't take even an instant to see these are not their boots.They kept the boots until I complained to the Revdex.com, and only then returned them with a coupon to buy boots from them for 5% discount.It was all a sales ploy.During that time I could have been getting the boots sorted out in time for my son to actually wear them in the season, before he grew out of them.I am asking Deckers to reimburse me for the postage of $15.00 at the very least, and another $15 for keeping my son's boots from him for nearly a month for no reason, while sending me on a fools errand and research project.
Regards,
L[redacted]

To whom it may concern :  I have looked into this order and it does show that the customer does have the shoes but the customer did not send the shoes back. In order for the customer to get a full refund for the order the customer will have to send the item back to us.  Best regards -...

Deckers Brands