Alternative Hairstyles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136805, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11752182, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Complaint: 12622100
I am rejecting this response because: I WAS TOLD MY THE COMPANY THAT THEY WILL NOT SEND ME A PRE-POSTAGE RETURN LABEL OR ACCEPT THE BOOTS BACK.  THE COMPANY IN FACT STATED, " IF I RETURN THE BOOTS TO THEM, THEY WILL NOT ACCEPT OR RETURN THE BOOTS TO ME." I WOULD LIKE THE COMPANY TO SEND ME A PAIR OF NON-DEFECTIVE BOOTS WITH A RETURN LABEL SO I CAN RETURN THE THE DEFECTIVE BOOTS (FREE OF CHARGE). 
AN ALTERNATE SUGGESTION IS TO CHARGE MY CREDIT CARD FOR A NON-DEFECTIVE PAIR OF BOOTS, SEND ME A PRE-PAID LABEL TO RETURN THE DEFECTIVE BOOTS, AND ONCE THE DEFECTIVE BOOTS ARE RECEIVED BY THE COMPANY, THEY PROCESS A FULL REFUND TO MY CREDIT CARD,Regards,
L[redacted]

Complaint: 12748864
I am rejecting this response because:I do not accept this response from the seller. They are not taking responsibility NOBODY from UPS ever called me. One of your representatives said they had the wrong number on file that’s why I called UPS myself but I will contact UPS again and speak with the manager that apologized to me about this entire situation. I work for corporate UPS and will be following up and letting them since no one wants to take responsibility.
Regards,
A[redacted]

Customer was refunded in full $142.80

I am very sorry to hear about the inconvenience that this has caused.I do see your original order has been refunded in full for $174.90. Itcan take approximately 1-3 business days to see in your account.I also see that a new order was placed and shipped with UPS...

trackingnumber 1Z99WA8[redacted]98. As a one time courtesy I can offer20% off a future single item order due to the hassle and inconveniencethat this order caused. Unfortunately I do not have a code to provide sothe discount will be in your notes. In order to take advantage of the discount,you will need to call in to the customer service line and place an order. Justreference that this discount was offered and provide your email. The agentwill see it in your notes. I hope this helps. Have a wonderful day!

I certainly apologize for the confusion that this has caused. Unfortunately there is no possible wayto mail a check. That is something UGG Australia does not do. As a one time courtesy , I can get the $100 site credit refunded to the credit card ending in 3671. I want to verify if that will be...

okay with you? I hope this helps. Have a wonderful day!

Complaint: 11014830
I am rejecting this response because: I was not treated nice by customer service. as a courtrsey I asked for the 20%, discount, and the  free cleaning kit that was being offered during the holiday season. Not unreasonable request for a return that took almost 2 months
Regards,
R[redacted]

I certainly apologize for the delay in receiving your exchange. I do see thepackage was sent back on January 4th. I would be happy to process yourexchange however I am not sure what you are requesting. Please reply withthe item, color, and size that you want. I hope this helps. Have a great day!

As a one time courtesy Teva can order the Riva shoes for you fromREI. Please visit their site and confirm that they have the colorand size you want is available. Respond with that informationas well as a good shipping address and we can get that orderplaced for you. I hope this helps. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12691786, and find that this resolution is satisfactory to me.
Regards,
P[redacted]

I do apologize, I was not aware that the reevaluation has already been done. I was able to find the pictures and receipt. We want to get you taken care of,however there is one discrepancy I was wondering if you could clarify. Thereceipt shows a different name and shipping address. Were these a gift?

Complaint: 11028056
I am rejecting this response because:  This started out over a year ago, when I returned the Riva because of the defect in the counter.  At that time Teva could not get the credit strait and it was delayed, and then delayed again until January 2015.  At that time I told the Teva people that there were, in my size, the Riva materials and still they did nothing.  This Teva hiking shoe/boot is what I wanted, but had to return it because it was defective.  Now I find that the customer service which has periodically stated that I should put in a notification for it and they would automatically send it out.  Then they added another $50.00 credit in addition to the guaranteed return.  Over and Over, it went without the Teva people doing anything but sending platitudes by email which I could not hike in. They finally said they would, a couple of months ago it seems, send me a comparable replacement.  All their new things are not comparable and sandals surely do not take the place of hiking boots/shoes.  And the shoes and boots are "stylish" for very young adults and I am a little old - at 80 - to wear them; and where would I wear them?These Riva shoes were made for hiking.  Nothing that they offer are made for anything but dancing around the mulberry bush!They can go out and see if they can find a pair of hiking shoes at REI or Amazon, perhaps at REI where I bought the original pair because they are on sale at these former customers of the Deckers brands.  Or they could get me a pair of Keen hiking boots like those that I switched from to get the Teva brand.  Afterall, their Mr. A[redacted] came from Keen.  Why does it take so long to process an offer like this?  I sent the letter to customer service I believe in November 2015.  They waited two weeks to tell me in essence that they could not forward it to Mr. M[redacted], Mr. P[redacted], or Ms. Y[redacted].  In other words, they even concealed from those who were in charge as the CEO, the President of Decker Brand, and the President of Teva this long lasting dispute where they strung me out so that they could then cancel the credits.  The y told me to MAIL the letter, which I did.  And then, nothing happened until the Revdex.com got involved and what was the result - some half-arsed silly sandals were offered.Are they concealing this from the top dogs again?
Regards,
J[redacted] I am hearing impaired and do not have access to a telephone - and Teva Customer "Service" has been made aware of that many times in the past.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11143856, and find that this resolution is satisfactory to me.
However, I would like to say that I do not appreciate the lack of concern for an entire month, and am offended that they consider replacing an item that I PAID for a "courtesy", as if I am lying about being charged for 2 pair of shoes and only receiving ONE PAIR.  I am not a liar, nor am I  concerned with what UPS said bc they told me the same thing, adding in that there was ONE box sent from the company to be delivered that day. I saw my receptionist sign for that package in front of me, with her bringing to my attention that this package couldn't possibly be the only one.  That ONE box was only big enough to hold ONE shoe box. Obviously, if I am bothering to make a complaint about an item that I had not received with my original order...this should be seen as a mistake on the part of either the company for issuing identical tracking numbers for 2 different items  as well as NOT following up with me as a customer, or UPS for hiring thieves.  Maybe, just maybe not having the brand logo on the delivery package itself will prevent these mishaps from happening to anyone else IF it had been stolen or lost.   I will not be doing business with either after this is over.  Thanks for finally doing something about a mistake that I, the customer, had nothing to do with!  
Regards,
L[redacted]

To whom it may concern : After further looking into this matter on behalf of the customer, once the order is placed on our site the customer has the choice on which email to use each time the customer places an order on our site, and in that case the customer can choose what email they will be...

notified on for that order itself. As for the issue that the email needs to be removed from our internal system we are looking into that issue. And for the hold time that was so high that was due to such a high call volume that we have at that time as the holidays get closer, we get a very high contact volume and the hold time can be longer than we would like but this is for any company that sells product around the holiday time.  Best regards, Deckers Brands

Complaint: 12748864
I am rejecting this response because: The UPS driver came to my house and apologized because the packages were being left around the corner. So please submit the proof where I A[redacted] confirmed receipt of the package. I spoke to several different customer services representatives and the last one said if you think the process is too long do a chargeback with your bank. Because she was UNWILLING to help or look up any notes.
Regards,
A[redacted]

I am sorry to hear about our cleaner staining your boots. I tried looking your email address up in our system but amnot able to find you. I would be happy to take a look at the pictures and see if we can get you a new pair. Please email the pictures to [email protected]. Thank you!

Revdex.com:
After nearly 13 months waiting, attempting to obtain the Riva shoes to replace the defective Riva boots, and having to enlist the efforts of the Revdex.com, I have reviewed the response made by the business in reference to complaint ID 11028056, and find that this resolution is satisfactory to me. I do not want the extra $50.00 for the efforts and just want the shoes.Inasmuch as I have three pairs of the Riva hiking shoes (Charred, Bulega and another which I have forgotten) the "Teva Riva eVent Shoes - Men's" is carried on REI's website as item # 789077, Turkish Coffee color and Men's size 9.5.  It is described as "Featuring awesome eVent® waterproof protection, excellent support and
fit, Teva Riva shoes take you from town to trailhead and beyond without
missing a step."They may be shipped to [redacted], Syracuse, Utah 84075-8020.Upon receipt this issue will be considered closed and I wish that this very disturbing occurrence should have not happened.  More attention should be paid to those customers who do complain - but without obtaining results that brought in the good will of the Revdex.com.
Regards,
J[redacted]

I have created a refund for the customer in amount of $210.85. For any payment questions please contact me directly [email protected] as this will have to be escalated to our Payment Team.

Complaint: 11298083
I am rejecting this response because:I wasn't given any options as to how I would like to proceed when I sent the boots back to you.  If it had not defaulted to a return, my boots could have been sent back to me.
Regards,
K[redacted]