Alternative Hairstyles

To whom it may concern : We are very sorry for the confusion, after looking further into the customer's order we do see that the customer did not select the next day air option on her order that was a service that was provided but had to be paid by the customer just as any site would require as
wellThe customer chose ground shipping on her order and not expedited shipping on her order. We did have a promotion that the order would be delivered by Christmas but the customer still had to pay for that service. As for the poor treatment we are looking into that issue at the current time. Best regards, Deckers Brands

Complaint:
I am rejecting this response because:This was their third story. They originally told me that I was out of the date range for returns and warranty. I had to explain repeatedly that I had started the process well within the month range of the purchase. Then they told me, after sending them multiple pictures because they returned my boots without even examining them, that the boots were purchased in 2004. Then in their final emails they said that we bought them from a dummy website. My husband is an engineer physicist and knows his way around the Internet pretty. I seriously doubt he would have purchased off of a dummy website and paid the full retail amount. Their detailed explanation about the tags was never relayed to me either.
Regards,
A*** ***

I certainly apologize for the inconvenience that this return has causedI did findthe receipt you emailed showing the purchase was in December I havegone ahead and placed an order for the requested itemThe order number is 14***and you should receive an order confirmation as well
Just one thing tonote, the website is undergoing system maintenance so this order will not shipout until April 11thI hope this helpsHave a wonderful day!

I certainly apologize for the inconvenience that this has causedUnfortunately the requested item was not available at the time the defective item was sent in, so the exchange defaulted to a refundI double checked our retail stores and they are sold out of the Dayle as wellBecause
this process alreadytook place there is no way to retrieve your boots from the warehouseI have created a $sitecredit that you may use due to this inconvenienceThis credit can be used in one of our UGG Australiastores or onlineI have provided the site credit information belowI hope this helpsHave a great day!Site Credit: 6***CVD: 3360Balance: $

the order was refunded in full on 12/22/2:11:PM

I certainly apologize for the inconvenience that this has caused.Unfortunately the Riva is no longer on the Teva websiteYouwill need to choose an item that is available on the websiteand we would be happy to send it to you free of charge forthe delayYou are more than welcome to use the site
creditsas you see fitI hope this helpsHave a wonderful day!

I do apologize for the delay in receiving your site creditI wasable to speak with the people that create the credits and getit madeYou can use it on the website or at any UGG Australiaconcept storeI hope this helpsHave a wonderful day!Site
Credit: 6***CVD: 9520Balance: $

To whom it may concern : I do see that the customer made the account after December and we do not retro-reward the points on orders that are made after, as for the email, the customer can adjust that at checkout as to where her order is going and the email that she wants on the order was well Best regards - Deckers Brands

Due to the shoes being out of warranty we are unable to issue a replacement for the customerHowever, we are willing to offer the customer a discount code for 15% off a future purchaseWe would like to issue customer 15% discount code 1TU-G4NT-IL4N-3YTQ-HMHL to be used on UGG.com at her
convenience.Tell us why here

To whom it may concern : I have looked into the order and I do not see that there was another charge on the order, I do see that there was a pre-authorization for the amount of 389.99$ and that is to make sure that the customer has the right amount of funds in order to be charged for the
product and the customer was charged 89.99$ on 02/19/and charged the final amount of 300$ on 02/20/and that is when the items shipped outWe do not charge the customer until the order ships out and as for that authorization that will become transparent in the three to five business days. Best regards - Deckers Brands

I called the customer and left a voicemailI will be calling customer back tomorrow. Issue details: Customer returned order as a gift and the refund was sent back to purchaser's original payment

I certainly apologize for the delayed responseOur customer service center has moved and we are workingon getting caught up with the emailsI went ahead and found the pictures that you had sent inThe HurricaneXLTs you had appear to be in good condition besides the defectI have honored your
exchange and placed theorder for the Omnium in coffee size You should receive an email regarding order # You will receiveanother email confirmation once the item ships outI hope this helps! Have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10877231, and find that this resolution is satisfactory to me
I would like to make a quick note that it was a damage exchange for same itemI would like the bailey button triple chestnut in a size 7. Please ship to. M*** *** *** * ***e Rd Greenville, MI 48838I just want to say thank you so much for finally taking care of this situation for me, I very much appreciate it!
Regards,
M*** ***

To whom it may concern : I am very sorry for the poor treatment that the customer has had with our rep we are looking into that matter, as for the shoes we are able to process an exchange for the order and if the item is not in stock we can exchange for a like item for the same value as well or
process a refund for the customer if that is what the customer deems as expectableBest regards, Deckers Brands

Complaint:
I am rejecting this response because: THE COMPANY REPRESENTATIVE (PERSON THAT REPLIED TO THE Revdex.com) IS NOT BEING TRUTHFUL. I ordered those boots DIRECTLY from UGG.COM; Order Number 18810992. This Representative COMPLETELY CONTRADICTED the statement of the first person's response. UGG.com can forward a return label to my email address on file at which time I will return the DEFECTIVE boots
Regards,
L*** ***

I apologize for the confusionIt looks like the boots were denied outside the warranty. They were sent back to you with UPS tracking number 1Z99WA***747,however there was an issue with the address and they were returned to ourwarehouse againAs a one time courtesy, I will submit a request to get you asite credit in the amount of $You should receive that site credit in youremail within 3-business daysI hope this helpsHave a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10938179, and find that this resolution is satisfactory to me
Regards,
J*** ***

I want to apologize for the poor customer service you had experienced. Typically you would have to wait for the investigation to run its course, however I am more than willing to get you refunded before handI submitted the request to get the $refunded to your original formof
paymentI hope this helpsHave a wonderful day!

I certainly do apologize for the delay in receiving your priceadjustmentTypically we do not adjust prices unless you arewithin business days of the purchaseAs a one time courtesywe have processed that refund for youYou can expect the $55.01in your account within 1-business daysI hope
this helpsHappyholidays!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11897166, and find that this resolution is satisfactory to me
Regards,
Y*** ***