Alternative Hairstyles

I certainly apologize for the defective product you have receivedI will definitely pass this along to our warehouse so they can inspect the shoes and have better quality controlAs for the refund of $24.00, that should be processed today and you should see that in your bank account within business daysIf you have any issues, you can reference the ticket number I hope this helpsHave a wonderful day!

I would be happy to refund the site credit you originally paid with,however we would need a credit card on file in case we do not receive the incorrect pairPlease let me know of a good time toreach out to you so I can get this informationAgain, we can definitelyget you refunded and even the return shipping costWe just need tomake sure the incorrect pair is going to be returned

Complaint has been resolved by business

We apologize for the delay in processing your refundBased on our records, the money was refunded on 12/22/at 8:46amThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11298083, and find that this resolution is satisfactory to me. I'm thankful that I can finally receive a replacement.** *** DriveRamsey, NJ
Regards,
K*** ***

I certainly apologize for the inconvenience that you have experiencedTypically, when a credit is offered, you would need to call in the customer service so an agent can apply the credit for youI have submitted a request to get you a site credit in the amount of $It will include the $+
$for the new order as well as the $off and $for next day shippingYou can use that credit however you would like at an UGG Australia store or online at www.uggaustralia.comYou will be emailed that site creditI hope this helpsHave a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11094506, and find that this resolution is satisfactory to me
I reordered boots for my daughters todayI'd like them to apply the $credit to that order pleaseThe order number is id appreciate it if they can be shipped as soon as possibleWith the last order I got notification it shipped then a few days later asked to take a survey on the previous orderHow will I know this one actually is shipped, since clearly the emails are automatically generated?
Regards,
P*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10670679, and find that this resolution is satisfactory to me
Regards,
K*** ***

Complaint:
I am rejecting this response because: Rewards account was opened in July, not DecemberI am happy to provide documentationI do use my current email when ordering, but you continue to use an old email for shipment infoYou are just not listening to what the issue isIt is clear you are not interested in resolving this issueYou have lost me as a customer
Regards,
G*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12655632, and find that this resolution is satisfactory to me
Regards,
S*** ***

Complaint:
I am rejecting this response because: On November 30th, A*** *** promised the $credit would be emailed to me within to hours On December 1st, Denise and L*** *** sent an email promising I would receive the credit email would "be resolved within 1-business days." I have been on the phone with customer service for over an hour and a half today and I have been told "to days" and that I should continue to wait Since this continual waiting will push the resolution beyond my day window to respond to their Revdex.com response, I feel I have no choice but reply and truthfully state that the issue has not been resolved I have not received the $credit that was agreed upon with Andew Hewat I have not received the credit email as promised by Denise or L*** *** I have been placed on hold for over an hour, and another call for a half hour (before I was hung up on), and never once was I allowed to speak to a supervisor None of the customer service representatives were able to look up any of the trouble ticket numbers I provided One of them scoffed at the idea of me receiving a credit and said she had no idea who A*** *** was She said I must have been mistaken about the amount, because I already received my refund She told me all of the managers were in a meeting Then they were all suddenly at lunch I keep being told to wait "one more day", but there's no signs of progress and they continue to fall short on their promised deadlines
Regards,
C*** ***

Complaint:
I am rejecting this response because:I purchased some boots from the ugg storeThe boots were damaged so I sent them back for an exchange in January and I am still waiting for my merchandiseI keep contacting them and all I get is that they're sorry that my exchange is taking so longI haven't heard from them since 02/20/even though they assured me that they were going to stay in touch and keep me postedReturns and exchanges are suppose to take 6-business days to process according to their websiteI want my exchanged to be processedIt's been months and I haven't heard anything from them
Regards,
M*** ***

I certainly apologize for the inconvenience that this has causedI do see the order was cancelled due to insufficient inventory on January 6th and the funds of $were also released back to you that day as wellAlso, an email notification was sent the same dayIf you did not receive the
email, it may have been caught up in your spam folder.Again, I apologize for the inconvenience that this has causedI hope you have a wonderful day!

The transaction was released in our internal payment system and a Void was submitted to Paypal on 12/14. (Unique Transaction ID #53A541######7190D) Paypal informed me this ID would be the reference for the Void Auth on the charge,

We would like to honor the exchange as a one time courtesyThe reason a shipping receiptwas asked for in the beginning, was because we needed to verify that it was received at thewarehouseHowever at this point, we would like to get you taken care ofIt looks like chesnut Bailey Button
Triplet was sent inWhich color and size would you like? Also,what is a good shipping address to send the replacement to?

Hello ***, I am very sorry to hear that your most recent Ahnu Ambassador experience did not instill you with the utmost confidence in our brandAfter reviewing your situation, I understand the depth of your frustrations with the errors you encountered with our companyWe did face some payment
challenges upon our recent system maintenance update and I want to extend my sincerest apologies for any inconveniences this may have caused you Our records indicate when the order was originally placed we authorized the bank account for $this authorization was cancelled due to our systematic errorA new authorization was placed onto the account for the same amount of $and the charged occurred when the order was shippedAt this time we are only reflecting one complete charge of $We would be more than happy to offer a refund for the double charge if applicable and assist with the overage fees of $I would also like to assist you with returning the product if you are still interestedIf there was a sizing or color issue, I can process the exchange and expediting the process to alleviate any additional wait timeWe strive to provide a superior level of customer service so I sincerely apologize that your interaction with us was not met with this standard and our team did not follow up with you in regards to your payment challenge with the Ambassador program Deckers Brands

Hello,We sincerely apologize for the delayYou were refunded on 12/for the full amount of the product.Thank you

Complaint:
I am rejecting this response because:I'm actually not rejecting the solution, I just need an answer to my other questionAre they willing to either refund the purchase price (gift card is fine, I'll just order the boots from you next winter) or replace the boots in another size? I am not looking for a free pair of boots hereI will just repeat what I said before: I cannot leave my daughter without boots this winter and I do not believe in a child owning two pair of boots every winterIt's wasteful and unnecessary. If I mail these boots in without a replacement in hand, I'll be forced to purchase another pair of boots for her to wear in the meantimeIf I have to purchase another pair of boots for her, she will have what she needs for the rest of this winterThus, I won't need her UGGs for the rest of this winterI will, however, need a pair for her next year, because as I'm sure you're aware, kids growRapidlyMeaning the boots I buy for her now probably won't fit her next year.Likewise, by the time I get her UGGs back, I'll likely only get one more month use out of them before she outgrows themI'm already frustrated enough that she's had limited use of them this winter because for the first month that I was waiting on the care kit and repeatedly asking for it, I wouldn't let her wear themBut when it started snowing and got really cold, I couldn't let her wait for that care kit any longer. I can offer a third acceptable solutionI'll give you my credit card numberYou mail me a new pair of boots (very quickly, please!)Then when I get them, I can immediately mail back the old boots in the envelopeYou have my credit card number on file as collateral should you not receive the boots back from me (which you will, because I have no intention of keeping these boots)This way, I don't have to purchase another pair of boots and my daughter doesn't have to go without boots in winter
Regards,
S*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11891266, and find that this resolution is satisfactory to me
Regards,
B*** ***

Again, I do apologize it defaulted to the refundAt this point, we cannot getyour boots backIt appears Amazon does have the Dayle in black size 6.5 availableAs a one time courtesy, we can place an order through Amazonif this is a boot you wantPlease respond with a good shipping addressif you would would like us to place this order