HelloWe understand the gravity of the situation regarding the funds on holdThe merchant account was orginally set up under the Standard Industry Code as Personal and Career TrainingBy runnning the $1,transaction as a travel expense, iPayment can not process the the transaction due to
liability issuesWe have offered the merchant to process the refund with no expense to iPayment and also offered the merchant we would process the refund with the merchant's signed consentAt this point in time we can not deposit the funds into the business checkings account
Complaint:
I am rejecting this response because:We already shipped the goods to our customersWe printed the transactions from our merchant account so definitely our account was not closed yet when the transactions was settled Also we never received phone calls or emails from Ipayment or Quick commerce telling us that the transactions were not captured Aside from that we got proof from Authorize.net telling us that those transactions with the total amount of $4,969.47 were authorized and captured, please see attached file, authorize.net put a password to open the file, this is the password for that excel file kkKwPamADxRdYou can also call authorize.net for verification that they transferred the money to IpaymentThe total transaction that was settled should be $32, Please release the fund as soon as possible.Below are the info for authorize.net:Authorize.net Customer Support at ###-###-####Our Merchant Account Number is LAst digit or our Business Tax I.D: 1477Our Email Address: [email protected]
Regards,Big Rock Auction
Merchant has processed over approved limits set up on the account We are currently reviewing the account and financials recently received We released partial funds in the amount of $20,on 2/8/ The merchant has been in contact with our Risk Department regarding the
recent developments
Hello, we acknowledge your concern for the continued use of the terminalsOur records indicate no one from Durant Amusements has called our company since the account closed 10/15/to assist with unlocking the devicePlease call our terminal support at ###-###-#### Option #
Funds were held for verification due to exceeding the high ticket approved on the application of $1,Funds were reviewed by the Risk Manager and released back on 12/9/
This account was closed by our Risk Department because of length of service, not because of business typeThe section on the Merchant Application asks days before services are providedThe number is typed in When it was reviewed from information sent in, it was learned that the length of
time was up to year No fee's will be waived at this time
Hello,Upon review of this issue you have detailed, we find the funds you request have already been released for deposit. Our Risk department requested you to increase the approved limits for your account and this has been completed.The $you request to receive has been released as of
6/5/in the amount of $($minus monthly fees of $392.73). The second deposit you request of $on 5/21/was in fact also released on time frames with no delay. This was deposited with two other transactions totaling a deposit of $on 5/24/15.Upon completion of this review we will see this case as resolved as all funds have either been released or deposited as normally scheduled.Thank you
Hello,We are sorry your account had to be closed. The total funds held were $4039.40. We did release those funds once we verified the sales validity. At this time no funds remain in our system.Good luck to you in your future endeavors
Hello, Swift Capital Opportunities LLC is the agent office that signed your business up with credit card processingOur agreement with Swift Capital does not allow us to issue refunds or cancel any accounts on their behalfiPayment Inc only offers the systems to obtain the credit card
authorizations & deposit the funds into the business accountYou will need to call ###-###-#### option to discuss your merchant account and the fees you are inquiring aboutWe will continue to reach out to Swift Capital to have them get in contact with you and try to resolve any issuesWe apologize for any inconvenience and will work with Swift Capital to get your issues resolved
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 10832595, and find that this resolution is satisfactory to me I spoke with Anthony HerreraSenior Account Executive / Retention and he said the response sent to the Revdex.com did not come from his department and he would have to investigateHe did state that he would send the cancellation request since the Revdex.com was contactedI called today and it hasn't been closed yet - they said it would take a few daysWill I have a recourse if they say they will close it but don't? They also said to send the card reader back so I hope it is taken care ofIf not, I will complain againI hope it is taken care ofThank you so much
Regards,
L*** ***
Hello,We are sorry for the issues regarding the billing. Yes the PCI Compliance annual fee was waived in your contract. We refunded the first installment which was $60.00. The 2nd(final) installment of $was not refunded as it did not clear your bank account. Your bank
had blocked the debit and thus never paid to us. The $has been waived from collections. We are unable to issue the refund you request as the funds were never paid to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695017, and find that this resolution is satisfactory to me
Regards,
N*** ***
We do not have any notes on the account reflecting these issues As a courtesy we have sent in the closure request on the merchant behalf and waived the early termination fee
All fee's are disclosed in Merchant Processing Agreement No fee's will be waivedIf merchant wishes to close the account the will need to submit a closure request form completed by the merchant and submitted to iPayment Inc for processing The merchant will be responsible for any Early
Termination Fee if they choose to close early
Hello,We are sorry to hear about the issues you have experienced. To confirm, we do not have any funds held. To date, your merchant account has a balanced owed from two chargebacks (customer disputes) that we have had to pay back to the issuing bank. Your business is contractually
obligated to pay for chargeback transactions. Currently your merchant account is $-from chargebacks we have covered. Any funds held have gone towards rejected items and fees which you were unable to pay.Additionally, we see you have spoken with our Risk department about this matter on 6/17/2015.Thank you
Hello,I am sorry to hear of your frustrations. I must reiterate our customer service department spoke with you on 08/01/regarding our closure proceduresYou refused to be transferred and disconnected the line on your end, we did not hang up on you. From there, we did not receive a call from you until 06/08/2015. We attempted to assist you in We have monthly costs which are not waived if you do not process any volumein 08/01/you were aware your account was still open and active and failed to provide the closure request we require.We can only assist so much up until you are unwilling to complete the process with us
Complaint:
I am rejecting this
response because: not only are the fees unsubstantiated, I-payment generated more fees in the amount of $on July 7, after closing the account and settling all fees in June. The company lied about the amount of fees due and is tying to take even more money. Luckily my bank account was closed down to prevent further theft, my next step will be to pursue criminal charges
Regards,
T*** ***
HelloWe understand the gravity of the situation regarding the funds on holdThe merchant account was orginally set up under the Standard Industry Code as Personal and Career TrainingBy runnning the $1,transaction as a travel expense, iPayment can not process the the transaction due to
liability issuesWe have offered the merchant to process the refund with no expense to iPayment and also offered the merchant we would process the refund with the merchant's signed consentAt this point in time we can not deposit the funds into the business checkings account
Complaint:
I am rejecting this response because:We already shipped the goods to our customersWe printed the transactions from our merchant account so definitely our account was not closed yet when the transactions was settled Also we never received phone calls or emails from Ipayment or Quick commerce telling us that the transactions were not captured Aside from that we got proof from Authorize.net telling us that those transactions with the total amount of $4,969.47 were authorized and captured, please see attached file, authorize.net put a password to open the file, this is the password for that excel file kkKwPamADxRdYou can also call authorize.net for verification that they transferred the money to IpaymentThe total transaction that was settled should be $32, Please release the fund as soon as possible.Below are the info for authorize.net:Authorize.net Customer Support at ###-###-####Our Merchant Account Number is LAst digit or our Business Tax I.D: 1477Our Email Address: [email protected]
Regards,Big Rock Auction
Merchant has processed over approved limits set up on the account We are currently reviewing the account and financials recently received We released partial funds in the amount of $20,on 2/8/ The merchant has been in contact with our Risk Department regarding the
recent developments
Hello, we acknowledge your concern for the continued use of the terminalsOur records indicate no one from Durant Amusements has called our company since the account closed 10/15/to assist with unlocking the devicePlease call our terminal support at ###-###-#### Option #
Ms D***, Thank you for your concernOur Collection Department is currently reviewing your statements to assist
Funds were held for verification due to exceeding the high ticket approved on the application of $1,Funds were reviewed by the Risk Manager and released back on 12/9/
This account was closed by our Risk Department because of length of service, not because of business typeThe section on the Merchant Application asks days before services are providedThe number is typed in When it was reviewed from information sent in, it was learned that the length of
time was up to year No fee's will be waived at this time
Hello,Upon review of this issue you have detailed, we find the funds you request have already been released for deposit. Our Risk department requested you to increase the approved limits for your account and this has been completed.The $you request to receive has been released as of
6/5/in the amount of $($minus monthly fees of $392.73). The second deposit you request of $on 5/21/was in fact also released on time frames with no delay. This was deposited with two other transactions totaling a deposit of $on 5/24/15.Upon completion of this review we will see this case as resolved as all funds have either been released or deposited as normally scheduled.Thank you
Hello,We are sorry your account had to be closed. The total funds held were $4039.40. We did release those funds once we verified the sales validity. At this time no funds remain in our system.Good luck to you in your future endeavors
Hello, Swift Capital Opportunities LLC is the agent office that signed your business up with credit card processingOur agreement with Swift Capital does not allow us to issue refunds or cancel any accounts on their behalfiPayment Inc only offers the systems to obtain the credit card
authorizations & deposit the funds into the business accountYou will need to call ###-###-#### option to discuss your merchant account and the fees you are inquiring aboutWe will continue to reach out to Swift Capital to have them get in contact with you and try to resolve any issuesWe apologize for any inconvenience and will work with Swift Capital to get your issues resolved
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 10832595, and find that this resolution is satisfactory to me I spoke with Anthony HerreraSenior Account Executive / Retention and he said the response sent to the Revdex.com did not come from his department and he would have to investigateHe did state that he would send the cancellation request since the Revdex.com was contactedI called today and it hasn't been closed yet - they said it would take a few daysWill I have a recourse if they say they will close it but don't? They also said to send the card reader back so I hope it is taken care ofIf not, I will complain againI hope it is taken care ofThank you so much
Regards,
L*** ***
Hello,We are sorry for the issues regarding the billing. Yes the PCI Compliance annual fee was waived in your contract. We refunded the first installment which was $60.00. The 2nd(final) installment of $was not refunded as it did not clear your bank account. Your bank
had blocked the debit and thus never paid to us. The $has been waived from collections. We are unable to issue the refund you request as the funds were never paid to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695017, and find that this resolution is satisfactory to me
Regards,
N*** ***
We do not have any notes on the account reflecting these issues As a courtesy we have sent in the closure request on the merchant behalf and waived the early termination fee
All fee's are disclosed in Merchant Processing Agreement No fee's will be waivedIf merchant wishes to close the account the will need to submit a closure request form completed by the merchant and submitted to iPayment Inc for processing The merchant will be responsible for any Early
Termination Fee if they choose to close early
Hello,We are sorry to hear about the issues you have experienced. To confirm, we do not have any funds held. To date, your merchant account has a balanced owed from two chargebacks (customer disputes) that we have had to pay back to the issuing bank. Your business is contractually
obligated to pay for chargeback transactions. Currently your merchant account is $-from chargebacks we have covered. Any funds held have gone towards rejected items and fees which you were unable to pay.Additionally, we see you have spoken with our Risk department about this matter on 6/17/2015.Thank you
Hello,I am sorry to hear of your frustrations. I must reiterate our customer service department spoke with you on 08/01/regarding our closure proceduresYou refused to be transferred and disconnected the line on your end, we did not hang up on you. From there, we did not receive a call from you until 06/08/2015. We attempted to assist you in We have monthly costs which are not waived if you do not process any volumein 08/01/you were aware your account was still open and active and failed to provide the closure request we require.We can only assist so much up until you are unwilling to complete the process with us
Complaint:
I am rejecting this
response because: not only are the fees unsubstantiated, I-payment generated more fees in the amount of $on July 7, after closing the account and settling all fees in June. The company lied about the amount of fees due and is tying to take even more money. Luckily my bank account was closed down to prevent further theft, my next step will be to pursue criminal charges
Regards,
T*** ***
Merchant had a year agreement, not year Merchant was closed due to rejected debits, not for any other reason
We will be crediting back the reserve fee's and then releasing funds to you