Hello,The three transactions you have listed did not get captured. They did indeed get authorized, but as our Risk department closed your account they did not capture. Those authorizations were removed and funds were available again to your customers. Your customers bank/credit card statesments would not show those funds being captured.Thank you, this would be resolved now
Hello,Contained within our last response, we did not dispute the claim about the Cancellation fee being refunded. This is pending and should be completed within the next two weeks, as your account is open. Our last response detailed the fee would not be "waived" if the account is closed again in the future (unless the agreement period is completed).Thank you
Complaint:
I am rejecting this response because:They are still going into my bank account charging for a service, I know longer have or want last monthI need this to stop asap, My next step is to seek
legal action toward Ipayment and Merchantlynk services.I want this to stop and end asap and don't go into my bank account anymore next time, I will report this is theft
Regards,
*** ***
Hello,
We have reviewed your account and the $fee is a valid fee that was
communicated to you via your September statementAs a courtesy I will refund
the $fee for NovemberA signed closure form has yet to be received
from you but you can fax that form to###-###-#### for
immediate processing
We have closed the account and waived the early termination fee of $ We can not refund fee's for previous processor, needs to discuss further with sales office
The contract provides for an early termination fee if the account is closed less than three years from the date it was opened. Although per the Complaint the closure request was sent on January 4, 2017, which would have been just short of the 3-year cut-off, review of records indicates the
request specified that the date of closure was to occur on 1/10/17, which falls after the 3-year mark. It appears as though the $was charged in error, and a refund has been submitted for processing, on or about 5/22/2017, in the amount of $450.00. Please allow up to one week for processing. In the event there is a problem receiving, please email [email protected] and reference Revdex.com Complaint #
Funds were held due to services being rendered out past our day policy The merchant was advised to verify through Autorize.net (their gateway provider) to check issue causing duplicate transactions iPayment inc only settles the transactions sent to us We are not responsible
for duplicate transactions The merchant is still responsible for the fee's Our Risk Management Department has released out all monies owed now that refunds have been issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11430619, and find that this resolution is satisfactory to me
Regards,
A*** ***
Merchant was opened until June The annual fee is assessed if the account is opened/processing for any portion of the year This is stated in the merchant agreement and will not be refunded
We have closed the accounts with no early termination fee as a courtesy We are not able to assist regarding terminals/equipment as that lease is not through us here at (iPayment Inc) The sales office is an independent contractor, not a direct employee of iPayment Inc You will
need to follow up with the sales office regarding leased equipment Regarding reimbursement of fee's paid, no refunds will be givenAll fee's were disclosed on signed merchant agreement
Complaint:
I am rejecting this response because:I see they sent a copy of the contractThe point being they never bought me out of my contract with Wells Fargo bank as they said they wouldI was told by the sales man I had days to try the machineI called over their several times and no one got back to meI did not want to carry two charge machines and two feesThey did not keep their end of the dealThey offered to pay Wells Fargo off so I could use their terminalThe transaction never happenedThey did not honor the contractThey did not return my callsK*** the supervisor was to get back to me the one time I did speak with her and she did notI spoke with C*** a customer service repwho gave me the address to return the machineIf they would of communicated with me and told me their was a problem or when the transaction would be taken place I would not of returned the machineI had no choice but to return itI feel I gave them a chance and they had no follow throughThey have been sending me monthly statements that imply I use their machine and I do notI would like the $returned in good faith.
Regards,
P*** ***
In response to the accountholder's complaint, a member of our customer service team reached out to discuss the accountholder's concerns. We understand the accountholder relayed concerns and received information. According to our customer service representative, the accountholder was
unsure as to whether he would continue utilizing our services. Contact information was provided to the accountholder to ensure timely response to future inquiries. We hope to have the privilege to continue serving the accountholder in the future
This account is not closed We have not received written request from merchant to close All fee's are listed in Merchant Processing Agreement We will close and waive Early Termination Fee as a courtesy
Merchant processed over approved limits agreed to in contractFunds can be held up to days or the liability period, whichever is longerMerchant has been in direct contact with our Risk Management DepartmentThe funds currently being held are slated for review again next monthMerchant has
also bee advised of their current approved limits
Hello, we have acknowledged your concern and have closed your merchant account effective 11/9/We have issued a refund for October monthly fees totaling $and you should see that hit your bank account within a weekWe have also refunded you $on 10/22/You will not receive a bill
for November
Read More Customer Complaints:
>
>>
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Funds held as a security interest, per merchant agreement funds can be held for liability time frame days -days, additional time if liability still exists Risk will review for release days from date account was closed
Hello,The three transactions you have listed did not get captured. They did indeed get authorized, but as our Risk department closed your account they did not capture. Those authorizations were removed and funds were available again to your customers. Your customers bank/credit card statesments would not show those funds being captured.Thank you, this would be resolved now
Hello,Contained within our last response, we did not dispute the claim about the Cancellation fee being refunded. This is pending and should be completed within the next two weeks, as your account is open. Our last response detailed the fee would not be "waived" if the account is closed again in the future (unless the agreement period is completed).Thank you
Complaint:
I am rejecting this response because:They are still going into my bank account charging for a service, I know longer have or want last monthI need this to stop asap, My next step is to seek
legal action toward Ipayment and Merchantlynk services.I want this to stop and end asap and don't go into my bank account anymore next time, I will report this is theft
Regards,
*** ***
Hello,
We have reviewed your account and the $fee is a valid fee that was
communicated to you via your September statementAs a courtesy I will refund
the $fee for NovemberA signed closure form has yet to be received
from you but you can fax that form to###-###-#### for
immediate processing
We have closed the account and waived the early termination fee of $ We can not refund fee's for previous processor, needs to discuss further with sales office
We have waived the collection balance on this account Thank you for the information
The contract provides for an early termination fee if the account is closed less than three years from the date it was opened. Although per the Complaint the closure request was sent on January 4, 2017, which would have been just short of the 3-year cut-off, review of records indicates the
request specified that the date of closure was to occur on 1/10/17, which falls after the 3-year mark. It appears as though the $was charged in error, and a refund has been submitted for processing, on or about 5/22/2017, in the amount of $450.00. Please allow up to one week for processing. In the event there is a problem receiving, please email [email protected] and reference Revdex.com Complaint #
Funds were held due to services being rendered out past our day policy The merchant was advised to verify through Autorize.net (their gateway provider) to check issue causing duplicate transactions iPayment inc only settles the transactions sent to us We are not responsible
for duplicate transactions The merchant is still responsible for the fee's Our Risk Management Department has released out all monies owed now that refunds have been issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11430619, and find that this resolution is satisfactory to me
Regards,
A*** ***
Merchant was opened until June The annual fee is assessed if the account is opened/processing for any portion of the year This is stated in the merchant agreement and will not be refunded
We have closed the accounts with no early termination fee as a courtesy We are not able to assist regarding terminals/equipment as that lease is not through us here at (iPayment Inc) The sales office is an independent contractor, not a direct employee of iPayment Inc You will
need to follow up with the sales office regarding leased equipment Regarding reimbursement of fee's paid, no refunds will be givenAll fee's were disclosed on signed merchant agreement
Please provide the merchant number or business name & address, so we can review the account Thank you
Complaint:
I am rejecting this response because:I see they sent a copy of the contractThe point being they never bought me out of my contract with Wells Fargo bank as they said they wouldI was told by the sales man I had days to try the machineI called over their several times and no one got back to meI did not want to carry two charge machines and two feesThey did not keep their end of the dealThey offered to pay Wells Fargo off so I could use their terminalThe transaction never happenedThey did not honor the contractThey did not return my callsK*** the supervisor was to get back to me the one time I did speak with her and she did notI spoke with C*** a customer service repwho gave me the address to return the machineIf they would of communicated with me and told me their was a problem or when the transaction would be taken place I would not of returned the machineI had no choice but to return itI feel I gave them a chance and they had no follow throughThey have been sending me monthly statements that imply I use their machine and I do notI would like the $returned in good faith.
Regards,
P*** ***
In response to the accountholder's complaint, a member of our customer service team reached out to discuss the accountholder's concerns. We understand the accountholder relayed concerns and received information. According to our customer service representative, the accountholder was
unsure as to whether he would continue utilizing our services. Contact information was provided to the accountholder to ensure timely response to future inquiries. We hope to have the privilege to continue serving the accountholder in the future
No refunds will be given, signed contract clearly states fee's that were assessed
No mention in contract of thisETF will be in effectNo waiver
This account is not closed We have not received written request from merchant to close All fee's are listed in Merchant Processing Agreement We will close and waive Early Termination Fee as a courtesy
Merchant processed over approved limits agreed to in contractFunds can be held up to days or the liability period, whichever is longerMerchant has been in direct contact with our Risk Management DepartmentThe funds currently being held are slated for review again next monthMerchant has
also bee advised of their current approved limits
Hello, we have acknowledged your concern and have closed your merchant account effective 11/9/We have issued a refund for October monthly fees totaling $and you should see that hit your bank account within a weekWe have also refunded you $on 10/22/You will not receive a bill
for November
Read More Customer Complaints:
>
>>
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Funds held as a security interest, per merchant agreement funds can be held for liability time frame days -days, additional time if liability still exists Risk will review for release days from date account was closed