Amazon.com

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear that UPS won't be able to locate your address and you've not received your item
This usually doesn't happenWe make every attempt to deliver items on time, but sometimes delay does occurI understand you are upset.Further, to help you, I tried locating the order however I wasn't able to locate the exact item/order which you are referring toI see that on October 1, you were charged for the orders #*** and #***.In this case, I need more information to proceed further, I request you to please let us know the exact order and item details so that we can do the needfulI realize that at this point of time asking you to contact us again would be disappointing, however, we would really like to assist you better.Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello ** ***
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed
your previous correspondence with us and I can completely understand why you're upset
I've checked your order #*** tracking details and it shows that it has been delivered to you on December 3, 2016, however from your message I understand that you were not able to locate your package
I also see that for item "PlayStation Slim 500GB Console - Uncharted Bundle" replacement order #*** has been created on December 6, and delivered on same day (December 6, 07:43:PM Jackson Heights NY) to the below address :
*** *** *** *** ** *** ***JACKSON HEIGHTS, NY 11372United States
Here is a direct link to check on the status of your replacement order:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Since the order has been successfully delivered to your address we're unable to take any action on your orderAll items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrierYou can find this information on our Terms and Conditions using the following link:
https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_hp_a...⇄ /> I also request you to please contact LASERSHIP by mentioning Tracking #*** and they would help youI realize that at this point of time asking you to contact us LASERSHIP would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see the order was placed for an item which is sold by Aphse and fulfilled by Amazon.comIn
order to take advantage of free shipping, your order must contain $of eligible books or $or more of other eligible products.As the item cost($3.99) was below $49.00, you've been charged for shippingUnfortunately, we'll not be able to process a refund for shipping nor we can cancel your orderIf the item no longer meet your needs, you may refuse the package for a refund.I checked your transactions and couldn't find any charges for $for PrimeWe'll need to continue this investigation over the phone.Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- Contact phone number for the issuing bank (often located on the back of your card)You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had with the unauthorized Prime charges on your
account and that your bank did not stop the charge from going through when you did not have the funds in your accountI appreciate you taking the time to bring this to our attention.I've confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $104.94, for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.If you incur any additional costs with this charge, please let us know the cost we will investigate and take further action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that Prime was unintentionally reactivated on your account.I researched your account and it looks
like Prime was reactivated when "SpongeBob SquarePants" seasons were streamed.If you have an Xbox, PlayStation, or Roku with the Amazon Video app, someone in your household may have accidentally signed up for Prime through the app due to which you've bee charged.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: it is the same thing over and over again in responses that I got since day that I complained I'm ending this as unresolved because it'll only keep going in circlesThank you for your patience!Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your disappointing experience with your marketplace order.I've forwarded the details you sent us to
our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Further, I see that the total refund issued to your order was $and the refund break down is as follows:$issued on December 29$issued on December 29$issued on January 13Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings from Amazon.com,Amazon's payments policy will reserve funds for days after the shipment confirmation dateAmazon will then initiate transfer of these funds to the bank account on file on the subsequent settlement dateThe order mentioned was placed marked as picked up on November 12,
so the funds related to this order will become available to the seller on November 26.At this time, a disbursement of $is scheduled to initiate on Nov 26, Please note that transfers can take 3-business days to completeThe amount scheduled is an estimate and may vary from the amount transferred based on new activity in the seller account, including: product sales, fees, refunds, chargebacks, and A-to-z Guarantee claims
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was also finally able to get into the prime account as of 5-2-I changed the email address on the extra account to ***@gmail.com and would like for that account to be canceled so this does not happen again in the future. Sincerely, *** ***

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you've received damaged item for "Pull Chain Extension, Inch, Brushed Nickel 3-Feet
Beaded Chain With Connector "We certainly do not want our customers to experience this.Normally in these cases, I'd create a free replacement, but after checking your order I see that it was placed with -Lighting part Factory -, a seller on our websiteBecause 'Lighting part Factory' inventory is constantly changing and not available with us, we can't replace items sold by them that are Fulfilled by AmazonThe merchant's inventory is limited and we don't stock them at our Fulfillment centersI hope you'll understand our limitations in this regard.However, as you've received damaged item, to make this right for you, I've gone ahead and issued a full refund for this item in the amount of $towards your credit card statement.You will be able to see this refund in next 3-business days in your next billing statement.https://www.amazon.com/gp/css/summary/edit.html?orderID=***Because of the circumstances I've made an exception to our standard procedures so I'd request you to please go ahead and place a new order for this item with One-day shipping and please write back to us by replying to this email with the order number and we'll be glad to refund the complete shipment charges for you.For your convenience, you can ahead and place a new order for this item from the following link:https://www.amazon.com/dp/B0182QF7HYPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Diksha CAmazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.In order to look into it, I've personally contacted
to our Account specialist team to investigate on this.As soon as I receive more information on this, I'll get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
However, I want to make sure that something is done in reference to several seller support representatives providing me with misinformation regarding various issues.
Sincerely, *** ***

Hello from Amazon,My name is *** and I would be responding regarding the complaint on the order ***.A full refund for the claim amount was issued to the payment method the buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.com/youraccount).-- Refund Date: 03/01/-- Refund Amount: $Since the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountWe suggest them to check with their issuing bank to confirm that it has been postedSincerely,

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our Executive Customer Relations team was able to address your issue
concerning the items canceled because we believed your account was compromised.After checking with the account specialists, we haven't find an option to reship the itemWe've applied a $Amazon Gift Card to your account which you've used it on the next order #***.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great dayOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your desktopWhen something like this happens, I'd normally send out a
replacement orderIn this case, though, we don't have any more stock of the Dell Inspiron i3252-5050BLK Mini Desktop.I've requested a full refund in the amount of $to your MasterCardYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***The desktop is available from another seller on our siteIf you're interested in placing a new order with a seller, go to the page below to see the offers available:https://www.amazon.com/gp/offer-listing/B01617UJII/ref=dp_olp_new?ie=U...⇄ hope you'll use the return pick up which was arranged to return the item.I'm sorry I wasn't able to be of more helpWe hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello Ms***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, please accept my sincere apologies for the inconvenience causedWe always like to
hear from our customers, and we're glad you took the time to write in; We certainly don't want our customers to experience this.A full refund of $was issued as a gift card for order Order# *** on Friday, November 3, Further I see that this amount was claimed on Order# ***.Also I see that $promotional credit was issued on order of Amazon Fresh since the Pantry order was delivered late.I hope this helpsIt is our privilege to have you as our valued customer & would like to thank you for your continued support.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received:11/15/2017==========================Consumer Information:*** *** * ***
*** *** *** *** *** **
*** ** ***
*** ***==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I placed an order with Amazon Prime Pantry, and I was gold that it would be delivered on FridayI checked the website and the tracking info today (Friday) and it says that the order would be delivered on Monday, due to the package arriving late to the UPS facilityI am on a very tight budget, so I can’t just be shelling out money here and thereNot only were they giving me the runaround regarding a credit for same-day delivery in Amazon Fresh, the refund that I’ve asked for will be sent to me in 3-business days! This is an inconvenience, and the CSRs I have spoken to (including the supervisor) seemed to have a lack of compassion for my situation.Desired Resolution: Immediate credit of the items, delivery, plus my refundThis is the only way I will ever even think about shopping at Amazon again.====================================================Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Revdex.com:
I am writing about complaint #***The business and I have come to a settlement that I find acceptable
Thank you,
*** ***

Complaint: ***I am rejecting this response because: I am not satisfied by my poor experiences just "have been shared with" Amazon's "Shipping team for further review to identify improvement opportunities"It was a easy case, and there were tracking numbers, I do not understand why it's so hard to just let me know how the two orders were lost consecutivelyAlso, the whole experience as a customer is very poor:
- For a Amazon prime item, the order was placed on 12/23/2016, never received (today is 2/12/2017)
- I have to spend much efforts to push each step forward, and make it possible to get back my original payment and a little compensation, i.e.:
- I had to call the customer service after Amazon missed the guaranteed delivery date, then they started to look at what the wrong was, and just gave me another date to wait for;
- I had to call again after the second date was missed, then the customer service placed the replacement order;
- I had to call again after the delivery date of replacement was also missed, then they started to look at what the wrong of the replacement order was, and "promised" me to email back and let me know what the problem was;
- I had to call again after I received no email in the end of the deadline, and I was just told the representative who promised me to email back was on vacation (really?);
- I had to call again, then Amazon gave me refund;
- I had to turn to Revdex.com, then Amazon gave me $compensation for the trouble they made for me
- After all the hassles, Amazon did not show any evidence that they improved the "losing package in transition" and "missing guaranteed delivery date too much" problems, and they just repeat the points that they "will improve" even without telling me where/how/why two >$orders were lost consecutively
- After this very uncommon consecutive lost packages, Amazon did not answer my question of "if a carrier lost a package once, can you change the carrier for the replacement order?".
The good lesson here is that Amazon's prime items' "guaranteed delivery date" is not really guaranteedI will keep this in mind, and I hope Amazon can change their wording and stop misleading customers
Sincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than
the intended recipientI'm not able to resend the gift card(s) or refund the order.We are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission.The terms and conditions for Amazon.com Gift Cards are posted on our website here:http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com