Amazon.com

Greetings from Amazon.com, The seller should try to log in again using the email address ' [redacted] @hotmail.com.' That should now workThey need to upload a valid credit card and then they should be able to disburse the funds from the sale of their textbookThey can write to [email protected] if they have any other questions about this matter Regards, Amazon.com Seller Performance

Complaint: [redacted] I am rejecting this responseThank you for taking the time to NOT address any of my concernsHere are the questions I have that you seem to have ignored in your short sentence response Why now after 5+ years of selling on amazon where I have never had any reserve, is my account under review and my balance is being withheld from me? Why am I told that a certain amount of my funds will be available for transfer of specific days and then the next day, that amount is changed and the date pushed back, and then the day after it happens again? If you are going to tell me that my money will be available for withdrawal on a specific day, then don't lie to me and change it the next dayI have message after message from your help team telling me when and how much will be available and it's constantly changed I find your response lazy and completely unhelpful; really you can't take the time to write more than sentences or even address any of my issues? You just provide some vague statement that doesn't answer any of the questions I raisedI have spoken to so many member of what you call "seller customer help" about several different issues and have never found a more incompetent and unhelpful service team as yours, most can't even speak English properly on the phone or can comprehend the question I am asking and provide an appropriate response Your own policy says "Want to get paid faster? Be quick to ship: Ship your items quickly, and confirm your orders as shippedWhen we know that the buyer has received their order and is happy with the item, we’ll initiate your payment within days." I buy all my shipping through amazon and most times, ship same dayBut you do not initiate payment within days, in fact with my first dozen orders, you are still taking close to weeks to initiate the paymentSo you don't even follow your own policyI have had several orders arrive on the 3rd and 4th of this month, so that means the funds should transfer on the 10th or 11th, yet the first transfer isn't scheduled till the 16th? Why is that? You made no effort to let me know that there would be any reserve on my account in any of the 5+ years I have been selling on amazon, so why now? This account is not a new accountYou just took my money are denying it, when there is no valid reason toIf there was fraud on the account, it wouldn't have 5+ years of established selling and if there was you could always charge my credit card or bank account which you require to be linked to the seller account, so holding a reserve is pointless Also you say "Most reviews are completed within days; however, we may extend the review period at our discretion." Well which one is it? Will my account have a reserve for only days or will you extend it? Stop being vague and provide me with an accurate answerHad I knew you would be stealing my money and not release it to me, I would have sold on ebay/paypalAt least there I would have immediate access to my funds without the headache of having to deal with your seller support Answer my questions this time

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime membersBeing a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issuesPrime two-day shipping indicates that the order will be delivered within two-business days once the order is shipped.Regarding the orders [redacted] and [redacted] ), I see your orders were combined and shipped togetherIn an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship themThis means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders togetherThis won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.For more information about combined shipments, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200385140Upon checking, I see we've provided the estimated delivery dates on these order as September 1, and August 30, in the order confirmation emailsI understand the estimated delivery date provided was too longThe estimated delivery dates are just an estimate, you may receive the orders sooner than expected or on the scheduled delivery date.I'd like to bring to your notice that delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosenThe delay in processing time depends on several factors and can vary from order to orderIt appears that the item you ordered impacted the time to obtain the item or prepare it for shipment.I see the carrier : USPS, was unable to deliver the package due to address problemIn this case, I'd suggest you to please contact your local postal office regarding these ordersIf you aren't able to find the package or if they've returned the package to us already, please let us know and we will assist you accordingly.I've forwarded your feedback to our appropriate department for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Hello Dr [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your Amazon accountWe're happy to help, but we need to verify some additional information before taking any actions.Please reach out to us via phone or chat through the link below:http://www.amazon.com/contact-usThanks for your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received my check from Chase Bank today (Monday, Feb8, 2016).Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the business will review my account and said would get back to me in 3~business daysTherefore, the case is not yet resolved and I have provided the business detailed information regarding the purchases in question and proof of online banking transactions (showing the amounts deducted from my debit visa card and the dates)Awaiting for the business' further response Sincerely, [redacted] ***

Hello,We are writing in response to the complaint # [redacted] .We have reviewed the buyer’s claim and the information seller provided for order [redacted] Seller is responsible for the claim because we contacted seller on January 29, but seller did not represent the claim within days.We understand seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.For this Order ID [redacted] , we have credited seller's account for USD on 2/16/It takes business days for this credit to reflect in seller's account Sincerely,

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your prime experience hasn't been very pleasant latelyThis is definitely a matter of concern for us.I understand that you are our valuable prime customer and so you expect all of your orders to be delivered at your address within two days according to the prime agreement.We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be delayed because of the order procurement from different fulfillment centers.I see that there are two shipments in your order, whereas for shipment # delivery estimate is given as on Dec 4, as the item is coming from a different fulfillment center, However as per the carrier tracking your package is out for delivery on Dec 1, Please be assured that your order will be delivered shortly.In my experience, late packages arrive not long after the date listedPlease wait a little longer, until Dec 2, end of business day.Please be informed that the above given date is a maximum waiting time for your order.If still you don't receive the package then contact us back, we'll be happy to refund you as per your convenience.To help make up for the inconvenience, we can extend your prime membership for month at no additional cost.Please understand that if you cancel your prime membership now, you won't get any refund as you've already taken advantage of prime shipping benefits on several orders Since April 2017.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I responded directly to Amazon's email I am extremely frustrated with Amazon repeatedly sending me links about price matching which I believe shouldn't apply to an order already made I don't have any trust in Amazon I would never give them any more money or business knowing they could just change the order and decide not to send the item if they felt it I made an order they sent the wrong item twice they refuse to send the correct item they want to give me refund but I do not accept this resolution they just keep sending price match links and refuse to resolve the original order it's absolute bull st Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand your orders were canceled because we didn't receive payment for it.As informed earlier, you've incurred these fees because the charges from your bank account were declinedThis is similar to a returned paper check.For further assistance regarding these charges, please call TeleCheck at 1-800-964-9490, for further assistance.Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Thanks for your replyFirst I received mails from Amazon saying we received the second package and item is missing in the packageOnce I started asking what is in that box, now Amazon comes back saying we did not receive the boxCan Amazon open a case with UPS for the missing box? I called UPS and they said only Amazon could do that as the label is created by AmazonCan Amazon please open a case with UPS on the missing Box?Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted Amazon Seller Support on NUMEROUS OCCASIONS with ALL the documentation specified, but Amazon continues to allow "Pet Leso" to falsely claim to be the brand of this product! Amazon needs to stop "Pet Leso" from sending an unbranded product to buyers on Amazon! There is no brand name on the pet door that "Pet Leso" is shippingIt is a copy of an "RCR International" productAmazon needs to stop "Pet Leso" from selling an unbranded product that violates the "RCR International" trademark on "easy Screen"Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I understand that Amazon is not responsible for accidents, however, they allow this business to sell on their site and I have no way of contacting themI feel someone should be held responsible for the guarantee that was statedIf Amazon doesn't want to, then they should contact the seller Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] which is why I contacted youI think it's unfair to ask your customer to pay$for a phone that there is no way to get it fixed or recoup your moneymonths is unfairAnd to tell me send the warranty paper and they will make sure the seller returns my moneyCome on who in their right mind would pay that much for a phone to only be able to use it months? And absolutely no one is willing to help meWell thanks for nothingI thought u were on the consumer side, guess not

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageTo say that I’m disappointed to hear of your poor experience with Amazon Logistics would be an understatementAs a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-freeWe’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, our delivery partners couldn’t meet that standardWe consider logistics to be a vital portion of our business, and handle this type of feedback seriouslyI’m personally providing direct feedback to our transportation department managers, so that all needed coaching and retraining opportunities can be addressedIf you still find any issues with the carrier, please let us know.While I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story and shared your feedback.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I'm happy to inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, [redacted] , we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As I responded to FB directly, I don't buy that explanationIt /was/ on sale, and I have the screenshots to prove itI'm pretty sure the problem was that your developers didn't take into account the Prime day sales when purchasing through Alexa Fighting this because it's the principle of honoring a sale advertised I've attached a screenshot that includes the $amazon alexa promotion, the sale price on the site of 32.99, and my order details showing that I received the dollars off the 39.99, not the price Furthermore, I attached the chat log for when I spoke to a "Grace" immediately after, who refused to escalate the issue for me and who acknowledged that it was on sale Sincerely, [redacted] ***

Hello Mrs [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that a full refund of $was issued for the itemAlso, a refund of $for the return shipping charges were also issued to your original payment methodOnce a refund has been submitted, the issuing bank will post it to your account within 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding remaining return shipping charges of $41.49, I've contacted our payments team and this will be resolved in hours.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.comhttp://www.amazon.com

Hello, I have NOT yet received the money back They said it could take business days When I do, the matter will be closed Currently, the matter is STILL openThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello, I have checked the claim for order [redacted] The claim has been closed for order [redacted] because the order is not eligible for coverageTo be eligible for coverage, the day buyer files the claim must be three calendar days past the maximum estimated delivery date Although we understand that the buyer has provided the wrong shipping address, and wants to cancel the order, the seller has already shipped the order and is unable to cancel it nowIf the buyer does not want the item, they can arrange a return through our Online Returns Center (http://www.amazon.com/returns)It walks through the return process and automatically contacts the seller on buyer's behalfThe seller will respond with either a mailing label or additional instructions.If the buyer does not receive the order by 02/05/2017, please reply to let us know and we will reopen the claimTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 11, Sincerely, Saisree