Amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the business will review my account and said would get back to me in 3~business daysTherefore, the case is not yet resolved and I have provided the business detailed information regarding the purchases in question and proof of online banking transactions (showing the amounts deducted from my debit visa card and the dates)Awaiting for the business' further response Sincerely, [redacted] ***

Hello [redacted] ,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the order # [redacted] yet, even though the tracking shows as delivered.I've checked your order and see that you've placed this order with one of our third party seller:E--FASHION, on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersTherefore, we do not have an option to either issue refund or make any changes to the orders placed with sellers.To help you with this, I've sent your inquiry about your order to the sellerYou'll receive a copy of this e-mailYou can also view communications with sellers here: [redacted] Give sellers two business days to respondWhen they reply, respond directly to their e-mail.Whenever there is problem with the order and the seller is unable to assist, you can file an A-to-z guarantee claim for the re-reimbursement of your orderMore information about our A-to-z guarantee can be found here: [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards, [redacted] Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the gift card from the order # [redacted] Please understand that we do not have an option to take any actions on the order but as you're a loyal and long time cus***er of Amazon, I'm making an exception beyond our policies and issued a refund of $to the same payment method used on the orderI request you to please purchase a new gift card with this amountThis refund will be processed in 3-business daysI hope this helps! We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello Dr [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your Amazon accountWe're happy to help, but we need to verify some additional information before taking any actions.Please reach out to us via phone or chat through the link below:http://www.amazon.com/contact-usThanks for your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I was charged twiceOnce on the 10th then again on the 13th of DecemberI have these two charges still pending on my bank accountI have contacted my bank again today and still there is nothing they can do.I have spent three days trying to get this resolved with amazon's customer service and was hung up on by a member of management when I asked to speak to someone else higher upI have attached a picture of my bank account with double pending charges that I am referring to.Sincerely, [redacted] ***

Hello,We are writing in response to the complaint # [redacted] .We have reviewed the buyer’s claim and the information seller provided for order [redacted] Seller is responsible for the claim because we contacted seller on January 29, but seller did not represent the claim within days.We understand seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.For this Order ID [redacted] , we have credited seller's account for USD on 2/16/It takes business days for this credit to reflect in seller's account Sincerely,

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime membersBeing a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issuesPrime two-day shipping indicates that the order will be delivered within two-business days once the order is shipped.Regarding the orders [redacted] and [redacted] ), I see your orders were combined and shipped togetherIn an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship themThis means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders togetherThis won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.For more information about combined shipments, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200385140Upon checking, I see we've provided the estimated delivery dates on these order as September 1, and August 30, in the order confirmation emailsI understand the estimated delivery date provided was too longThe estimated delivery dates are just an estimate, you may receive the orders sooner than expected or on the scheduled delivery date.I'd like to bring to your notice that delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosenThe delay in processing time depends on several factors and can vary from order to orderIt appears that the item you ordered impacted the time to obtain the item or prepare it for shipment.I see the carrier : USPS, was unable to deliver the package due to address problemIn this case, I'd suggest you to please contact your local postal office regarding these ordersIf you aren't able to find the package or if they've returned the package to us already, please let us know and we will assist you accordingly.I've forwarded your feedback to our appropriate department for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I understand that Amazon is not responsible for accidents, however, they allow this business to sell on their site and I have no way of contacting themI feel someone should be held responsible for the guarantee that was statedIf Amazon doesn't want to, then they should contact the seller Sincerely, [redacted] ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us, I understand you are disappointed and would like to be refunded.***, I've checked your correspondence and contacted our Registries team and was informed that these funds will be held for days from the final transaction date of 12/14/which is 3/10/Per the Amazon Register Terms of Service:We may inspect your Payment Account for any reasonIn our sole discretion, we may suspend or disable your account, including access to funds within the account, if we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity.Additionally, Suspension or Termination by UsWe may suspend this Agreement or any of the Services, or terminate this Agreement and close your Payment Account for any reason at any time upon notice to youThis policy prohibits the use of Amazon Register for these transactions:Property Management CompaniesThe Acceptable Use policy is available in our Help section at http://register.amazon.com/help/201754400/acceptable-use-policy .Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your prime experience hasn't been very pleasant latelyThis is definitely a matter of concern for us.I understand that you are our valuable prime customer and so you expect all of your orders to be delivered at your address within two days according to the prime agreement.We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be delayed because of the order procurement from different fulfillment centers.I see that there are two shipments in your order, whereas for shipment # delivery estimate is given as on Dec 4, as the item is coming from a different fulfillment center, However as per the carrier tracking your package is out for delivery on Dec 1, Please be assured that your order will be delivered shortly.In my experience, late packages arrive not long after the date listedPlease wait a little longer, until Dec 2, end of business day.Please be informed that the above given date is a maximum waiting time for your order.If still you don't receive the package then contact us back, we'll be happy to refund you as per your convenience.To help make up for the inconvenience, we can extend your prime membership for month at no additional cost.Please understand that if you cancel your prime membership now, you won't get any refund as you've already taken advantage of prime shipping benefits on several orders Since April 2017.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Hello, I have NOT yet received the money back They said it could take business days When I do, the matter will be closed Currently, the matter is STILL openThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello Mrs [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that a full refund of $was issued for the itemAlso, a refund of $for the return shipping charges were also issued to your original payment methodOnce a refund has been submitted, the issuing bank will post it to your account within 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding remaining return shipping charges of $41.49, I've contacted our payments team and this will be resolved in hours.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand your orders were canceled because we didn't receive payment for it.As informed earlier, you've incurred these fees because the charges from your bank account were declinedThis is similar to a returned paper check.For further assistance regarding these charges, please call TeleCheck at 1-800-964-9490, for further assistance.Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry for the trouble you had in accessing your accountI've checked with our account specialist and they have confirmed me that your account has been reinstated.You should be able to place orders normally without any trouble I request you to please sign into your account and let us know if you still face any issues or still can’t access your account, please get in touch by phone and our password specialists will helpWe’re available hours a day, days a week http://www.amazon.com/passwordreset I hope this helps! We look forward to seeing you again soon Regards,ShaliniAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] which is why I contacted youI think it's unfair to ask your customer to pay$for a phone that there is no way to get it fixed or recoup your moneymonths is unfairAnd to tell me send the warranty paper and they will make sure the seller returns my moneyCome on who in their right mind would pay that much for a phone to only be able to use it months? And absolutely no one is willing to help meWell thanks for nothingI thought u were on the consumer side, guess not

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Price matching LG UH with Best Buy and other websites, I understand you are upset.I've checked our Low Price Guarantee Terms & Conditions and see that the item is out of stock in the nearby store to your shipping address that is available via the Zip Code : ***, that you provided Also, Costs for comparable shipping and handling will be included in the price comparisonThe list of eligible websites and the Terms & Conditions for TV Low Price Guarantee can be found here: [redacted] Please know, we will not be able price match the TV at the momentPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:But clearly the most accurate time-line is not displayed during check-out, otherwise we wouldn't be having this conversationIf everytime I checked out, it was estimating business days for arrival, I would have questioned it, but not to this levelEvery time I check out, it estimates the delivery at business days, and even gives you the little count down that tells you how long before it would go to the next business dayAnd reiterating the "policy" that shipping times only apply to once it has left the facility, is avoiding the situationWhere does it clearly state that alongside the 2-business day promotion shipping for being a Prime Member? It doesn't, you have to go through and open a whole lot of fine print information to find that you only count the shipping once the item shipsIf none of you believe me, then I will have to start capturing a screen-shot of every purchase that I make with the estimated delivery date, and I will start holding you to that like a contract, because that is what you are agreeing toIf you can't fulfill the order in time, I guess you need to figure out how to better inventory items, but you'll start to receive more and more of these complaints from me in addition In regards to this email not being associated with an account, I think you need to check your records againI have had an account with your company from this email since at leastSomehow, your company even managed to open a second account under the same email a few years ago, and I lost all of my shopping history when you closed the incorrect accountNevertheless, I have account, and have had Prime Membership on this exact email address for about years or better The crux of the matter is you are advertising a shipping time, but not being truthful in the advertisementSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did try the manufacfacturer They would not let me speak to a supervisor nor give me their name and hung up I was not aware that the second hottib sent to me was from another vendor other than AmazonI jnitaly did purchase it from Amazon directly An item of his price should not be expected to be returned within daysI understand that Amazon is stating it is that vendors policy but I did not initially purchase the item from them nor know Amazon sent that to me from them till I called them They told me they would email the marketplace seller and they would have to contact me within business days I waited fourUsiness days and they didItThen I called a k Amazon and opened the claim I'm sorry But this was purchased in the summer and it was barely used This item is supposed to last throughout the season and didn't even make it An item of this price should be expected to last and not break in the every way possible writhing months Amazon sells this product, whether directly or through another vendor and at the end of the day should stand behind the product they sell In addition, the fact that I did not make the purchase through this marketplace vendor, an Amazon employee did, and also told me Amazon was investigating intex, his item should be refunded and I will return it Sincerely, [redacted] ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageTo say that I’m disappointed to hear of your poor experience with Amazon Logistics would be an understatementAs a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-freeWe’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric companyRegrettably, our delivery partners couldn’t meet that standardWe consider logistics to be a vital portion of our business, and handle this type of feedback seriouslyI’m personally providing direct feedback to our transportation department managers, so that all needed coaching and retraining opportunities can be addressedIf you still find any issues with the carrier, please let us know.While I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story and shared your feedback.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have contacted Amazon Seller Support on NUMEROUS OCCASIONS with ALL the documentation specified, but Amazon continues to allow "Pet Leso" to falsely claim to be the brand of this product! Amazon needs to stop "Pet Leso" from sending an unbranded product to buyers on Amazon! There is no brand name on the pet door that "Pet Leso" is shippingIt is a copy of an "RCR International" productAmazon needs to stop "Pet Leso" from selling an unbranded product that violates the "RCR International" trademark on "easy Screen"Sincerely, [redacted]