Amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding that caused regarding your order for "Red Star Active Dry Yeast oz".I've verified your Order ID: [redacted] and can confirm that you had placed this order with marketplace seller, CasGlobal Commerce, for Two quantity on December 17, 2016.The total charge for this order was $18.42.You can view your order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] However, I see that you had requested for the full refund of this order through our A-Z Guarantee claim and I see that you claim was granted and full refund of $was reimbursed to your payment card on January 25.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Rest assured that your refund was processed in full to what you have been charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:total lie! I have shown you invoices for all itemsI understand that you require invoices within the year, regardless these are real with invoices and all contact info from the companiesALL you have to do is call to confirm.you rather shut me down cause a customer wanted to return shoes and did not want to pay 20% restocking fee so she came up with different excusesAmazon allowed her to keep them and get her money back..The [redacted] itemsI purchased from [redacted] directly from there warehouse in [redacted] ** in at auction This was direct from MFG warehouse yet my invoices are not good since purchased in 2008I have been selling these on ebay since without issues at all NOT onebut since you decided to let buyer keep the [redacted] box and get there money back.its the biggest scam on Amazon nowpeople complain and they get free stuff and the sellers take the loss!you are holding $45,from my other account with perfect record! no charge backs in last monthseven if people did a chargeback, the most it would be is $1, NOT $45,000AMAZON totally screwed me due to CLAIMSPERFECT RECORD STORE $50,000- $60,PER MONTH IN SALES 2nd store claims with near perfect recordSo you keep my money to use it to make money for yourselfslets see what happens in daysTotally unfairYOU come here and give me BS story about buying new items to sell on amazon to get my store back and then AMazon DENIED after I send in everything AMAZON requested.its a BIG game to you playing with peopleLying and giving hopes to try to look good.YOU DESTROYED GREAT STORES DUE TO FALSER CLAIMSI SHOWED PROOF BUT YOU RATHER SIDE WITH BUYERWELL I PURCHASED A LOT AS WELL AS MY FAMILYNEEDLESS TO SAY YOU LOST US AS CUSTOMERSIT WILL BE MY MISSION TO LET ALL HOW AMAZON TREATS GOOD PEOPLEChannel NBC news is next Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I'm not able to refund your Amazon.com Gift Card because it looks like the card was purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards..I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the futureRegards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Hello, We are unable to credit the seller for this transaction as they were debited for this order as they did not respond to the claim notification sent on 08/22/within calendar daysIn summary, we are unable to take the action requested by the seller as they did not respond to our claim notification Sincerely,Ajith

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned earlier, your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] A [redacted] ,I do understand your frustration regarding Prime Two day shipping.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ the Order ID: [redacted] , I see that the order was placed on February 7, 9:PM and we've sent you a confirmation email immediately with the arrival date as Saturday, February 10, It was delivered as mentioned in the confirmation emailI've checked your orders and most of your recent orders were Subscribe and save ordersEven though you are a Prime member, your subscription orders will be shipped with free standard shipping and the Subscribe & Save discount will arrive on or before this date every month.https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ [redacted] I've checked your order history and I see that there is some problem with the tracking of the Order ID: [redacted] with below items.PDP Energizer Xbox One Controller Charger with Rechargeable Battery Pack for Two Wireless Controllers Charging Station BlackXbox One Wireless Controller (with 3.5mm headset jack) - Black (Certified Refurbished)If you've not received these items, please let us know so that we'd take an appropriate action accordingly.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because:poor poor customer service Please see the their response to see how they are acting Sincerely, [redacted]

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order# [redacted] .I've reviewed your previous correspondence with our customer service and It's disappointing to hear that the supervisor wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I've checked the order and see that the Free shipping was selected when the order was placedWe strive to treat all our customers equally, whether they make one purchase or a hundred and our delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosenFurther, customers need to pay for the shipping charges if they would like to receive the order early or upgraded.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderUnfortunately, there is no way to request a specific shipper.Further, I see that the shipping method was upgraded to One-day shipping at no extra cost to you when you contacted Customer service on December 31, 2015.In this case, as shipping method was already upgraded we are unable to issue any further compensation.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:No order was placed because you keep adding shipping charges that shouldn't be added!!! Did you even read the original complaint!?!?!? This is exactly what I'm talking aboutYou evade the question and cause back-and-forth emails hoping the customer will tire I want to know why you keep trying to add shipping charges when none should be!!!!!! I have proof (see attached.) And I don't try and say the vendor is charging shipping because I have additional screenshots that say otherwiseYiu did this to me before and you're doing it againI'm now going to take this to the next level; what you're doing is illegal Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Kottke

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim is still in progress and we have asked the seller for more information on refund and are awaiting a responseHence, the buyer will be required to wait for time duration the seller has been provided in order to receive refundWe will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount).In summary, the buyer is required to wait for time duration the seller has been provided in order to receive refund.Thank you,

Dear [redacted] , I'm Vijay K [redacted] from Amazon.comMadhavi, is now out of office, while I bring this email to her notice, I'll address your concerns hereI've provided the Revdex.com with a copy of this message I've checked and see Madhavi has already escalated this issue to our appropriate team and following up with themShe will get back to you as soon as she gets a reply from them Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did not receive the correct item As soon as I opened the package and noticed the item was not correct, I immediately contacted Amazon.com to return the item I am not at fault because Amazon.com did not fulfill their obligation in shipping the correct item to me The comment above is not satisfactory, since I contacted two separate Amazon.com associates and both told me not to worry, that it was a mistake and that I would not be charged Here are both comments: This is on 10/ Hello,Here's a copy of the chat transcript you requested:Initial Question: Order # [redacted] 05:AM PDT Prasad D [redacted] (Amazon): Hello, my name is Prasad I'm here to help you today.05:AM PDT [redacted] J ***: Please send me the return tracking ID for this order05:AM PDT Prasad D [redacted] : Tracking Number: [redacted] 05:AM PDT [redacted] J ***: ok, why am I getting an email that you guys have yet to receive it, yet it was delivered on 9/2905:AM PDT Prasad D [redacted] : Could you please stay connected for two minutes while I look in to this for you?05:AM PDT [redacted] J ***: ok05:AM PDT [redacted] J ***: Hello?05:AM PDT Prasad D [redacted] : Yess05:AM PDT Prasad D [redacted] : I am really sorry for the delay [redacted] AS I checked with this the item is deliver to us do not worry [redacted] 05:AM PDT [redacted] J ***: Ok, why did I get that email?05:AM PDT Prasad D [redacted] : Please Ignore it as It is a automated E-Mails [redacted] 05:AM PDT [redacted] J ***: ok05:AM PDT Prasad D [redacted] : Is there anything else I can assist you with today?Thank you.Amazon.com This is on 10/28: Hello,Here's a copy of the chat transcript you requested:Initial Question: [redacted] 06:AM PDT [redacted] J ***: Please validate tracking information06:AM PDT Aldrin(Amazon): Hello [redacted] , my name is Aldrin.06:AM PDT [redacted] J ***: Hello06:AM PDT Aldrin: I am sorry that you have an issue regarding on item.06:AM PDT Aldrin: Let me check and see what I can do to help.07:AM PDT [redacted] J ***: ok07:AM PDT Aldrin: Please allow me more minute to check this.07:AM PDT Aldrin: Is this for the return item?07:AM PDT [redacted] J ***: Yes07:AM PDT Aldrin: Thank you.Upon checking in to this.07:AM PDT Aldrin: I confirm that the item Wireless Over-Ear Headphone was already delivered and received on the fulfillment, September 28, 2016, 05:00:PM.07:AM PDT [redacted] J ***: Ok great....why am I getting an email stating that Amazon has not received the item and will recharge me?07:AM PDT Aldrin: I am sorry about the wrong information emailPlease disregard on the emailNo worry, Rrest assured you will not charge on to his.*rest07:AM PDT [redacted] J ***: That is what the last person said, and I received another emailHow do I know 100% that this will not be done?07:AM PDT Aldrin: Since the tracking shows delivered on the fulfillmentThe email is not valid.07:AM PDT [redacted] J ***: oky did I get it then?07:AM PDT Aldrin: This email is late and it is not updatedPlease just disregard the email.07:AM PDT Aldrin: In the meantimeIs there anything else I can help you with today?07:AM PDT [redacted] J ***: That does not answer my question07:AM PDT [redacted] J ***: This is now the second email I have received since I have addressed this issueThank you.Amazon.com Sincerely, [redacted] ***

Hello [redacted] , I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear about the problem with your Kindle Your device is no longer covered by our Limited WarrantyAs you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales taxKeep in mind that pricing and replacement options are subject to change based on availability Our goal is to help you get the most out of your Amazon experienceYou can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your KindleYou can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to: [redacted] If you decide to replace your device, please contact us so that we can process your replacement at the appropriate discountYou can reach Customer Support by clicking one of the links below: To contact us via phone: [redacted] To contact us via chat: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com ===================================

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your orderYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.I see that as an exception per your request a full refund of $for the cost of the item which has been refunded to your gift card balance and it has been used on a new order# [redacted] .Regarding remaining Shipping charges on your order, I see that our CS team processed refund of $towards original payment method which was used on this order.Once processed, you'll also be able to see the refund here: [redacted] To compensate for all inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize it's been a disappointing experience for your Kindle to stop-working, and I'm sorry for the frustration this has caused.As mentioned, Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.I understand this is disappointing news, but we're unfortunately not able to offer an exception in this situationIf you'd like to reconsider placing a new order with discount, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at: [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Dear ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you have not received your order for the "Frenchi Furniture Wood Pc Vanity Set in Espresso Finish "I realize that you have been waiting for this order and you have not received an update from the seller of this order.This order was sold and fulfilled by a third party seller "HRTT" on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerThe seller directly ships the item from their own inventory to customer's address and their inventory could be based in different city/countryWhen a seller ships the item, Amazon will not be involved in the shipping processSellers use their own carrier methods as per their discretion and ship the orders to customers.I understand that you have contacted the seller to check the status of your orderHowever, as the seller did not provide any update, I've submitted an A-to-z Guarantee claim on your behalf.A-to-z Guarantee claim processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the package even though the tracking shows deliveredAt this point, I can only assume that the order was lost in transit.Unfortunately, we won't be able to replace the items sold by third party sellers on our websiteFor this reason, one of our customer service agents has processed a refund for the lost package.I'd suggest you to place a new order if you still want the itemsYou're welcome to place a new order using One Day Shipping so that we can waive off/refund the shipping charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your understandingRegards,Vijay K.Amazon.comhttp://www.amazon.com=================================

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Although amazon's intention is notable, they did this again with another orderThis wastes my time in customer service chats where I also get an attitude in the form of a run-around from their representative and their team leadsI should probably open another ticket with Revdex.com for that issueAs for the current ticket, since the 5USD was automatically applied to an order, please allow me to return it as an indication I do not accept amazon's solution They should fix their way of doing business instead

Complaint: [redacted] I am rejecting this response because:Let me resumeOn the 22nd of january I got a confirmation from Amazon about my order of a [redacted] MR-glasses for Euro (incl fees and transport)In my opinion the deal was made at that momentHowever, later that day, Amazon did require further information on my payment information, more specifically about my creditcard and name and adressI sent them this information, on which they first charged my creditcardaccount for a small amount, and next for the ful EuroAfter that, I received an email in which they wrote, and I cite: " We have restored your access to this account and processed any pending ordersYou can track the progress of your orders in the "Your Account" section of our website" So again Amazon confirmed the order (the second time!), now after checking my payment informationHowever to my surprise, because without any notification, on the 24th of januari Amazon made a refund for EuroI checked my Amazon account and saw that the order was cancelled, obviously bij AmazonWhen I questioned Amazon about this, they told me to place the order again, which I refused because the glasses had rised $in priceAmazon refused to deliver for the agreed priceAmazon did never specify the so called problems, and did not sent me any correspondence with my bankIt seems to me Amazon is looking for excuses to let me pay $more on a already agreed dealIf they persevere in this position, I wil have to take legal actionIn that case I will charge them for all the costst I have to make for legal support Sincerely, *** ***