Amazon.com

Complaint: [redacted] I am rejecting this response because:this has nothing to do with the itemy'all just wanted to steal my money again ..for the 3rd time Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You have missed the pointAll Australians cannot buy Amazon gift cards on Amazon.com.auWe can on Amazon.comSo any Australian who has a friend with a kindle and buys an Amazon gift card does it innocently on Amazon.comThen, when buying kindle E-Books to use the voucher you are informed that you MUST buy from Amazon.com.auThe system is flawed!Solutions are either to make gift cards available on Amazon.com.au or remove the E-book geoblocking on Amazon.comIf you took the time to google this problem you will see that there are many many Australians complaining about the same problemSort your software out now please! Sincerely, [redacted] ***

Hello [redacted] ,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize your disappointment with 'ASUS RT-N66U wireless router' turning out to be a defective one.I've checked your order # [redacted] and see that this item was placed as sold and shipped by Amazon on April 26, 2014In general, we'll issue a full refund when an item is returned in new condition within days of the delivery dateHere's the link to our return policy:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ [redacted] However, as an appreciation of your business with us, I've created a replacement item at no chargeat no additional chargeHere are the details:Order Number: [redacted] Shipping Speed: Two-Day ShippingEstimated Delivery Date: Tuesday, January 19Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We kindly request you to return defective original item using UPS drop-off pre-paid return label at our expenseYou may wait till replacement order arrives and then use that packaging to return defective original item:https://www.amazon.com/gp/orc/rml/DPbJqdLVRRMAThis page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest youIf you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use - often free of charge.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,We have investigated this account and we requested more information from the seller in order to move forward with their appeal We have not received a valid response to the initial inquirySincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

Complaint: [redacted] I have already informed you about this of one via email though one of your colleagues replied and said you were on a rest day and was informed to waitUntil now I haven't gotten any response from youI already changed the email address linked to it which is [redacted] @icloud.com for you to identify the account which I am having complaints withWe are just dealing with a simple issue here yet it is taking so much time aside from the fact that it's been a month of denial of accessRidiculous! UnacceptableYou need to investigate about thisCheck how your account specialist treats amazon account offshore who are using gift cards given to them as giftsCheck how your @Amazon Help via Twitter ignores people offshore and how they reply abruptly to USA citizensI don't wanna call it discrimination but the fact that you wanted business worldwide you should not be unfair to people who aren't from the USA Kindly check the attached document where I have received exactly the same response you just saidWhich then wasted days of my life waiting for your messageThis is very unacceptableWhy do you have to make things complicatedYou sell gift card onlineYou do expect people would buy it somehow for other people as a giftWhy would you ask people who received gifts like this for a receipt when it was a giftKindly answer me that question just for once Thank you! Sincerely, [redacted]

Hello ***,I'm writing to follow up on the review which was removed from our website for ""COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ..."I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.On checking with our appropriate team they informed due to Amazon policy the review was removed from our website.I'm sorry to say we are unable to post your Customer Review for "COMFAST 150Mbps 3-In-1(Super Intelligent Wireless Repeater, Wireless Router and Wireless AP) ..." to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same productIn these cases, we remove the reviews to maintain trust in our customer reviews and avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.Once a review is removed because it does not comply with our guidelines, the reviewer may not submit any new reviews on the same product.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines)."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order # [redacted] and I appreciate you taking time in bringing this to our attention.I understand that the item arrived late and you were charged restocking fee upon the return of this itemI see that the order was placed with SuperBookDeals-, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your A-to-z Guarantee Claim was filed on September 14, for order # [redacted] You can see the most current status of your claim at the link below: [redacted] Processing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here: [redacted] I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the quick response and positive customer service.Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery issues of your orders for the item " Weruva Paw LIckin Chicken Canned Cat Food, 12/OZ ".I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequentBecause you've had repeated issues with UPS, I've ensured we did deprioritize them from your accountWe don't have the ability to remove carriers entirely, and it can take up to three weeks for this change to take effect.The option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you add a new address or edit an existing one, the carrier you've asked us to move to the bottom of the list might be chosen for that addressI've made an exception and given priority to other available carriers to the following shipping addresses for future deliveries[redacted] NE APT [redacted] , [redacted] ***-***United StatesRegarding your order# [redacted] :I've checked and see that as per UPS tracking information it shows that the package has been delivered on November 26, 11:38:AM and signed by [redacted] .I hope you've received your packageIn case, if you haven't received package please let us know directly by replying to [email protected] so that we can issue refund.Although, I understand there's no [redacted] I can erase this difficult series of events, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the shipping costs of an orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But if the refund does not go thru I'll resubmit my claim but I will mention Amazon themselves have been helpful [redacted] NO HELP OR RESPONSE IN any way shape or form which is completely disgustingSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I would like a bbqThis is not acceptable to me

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to see that the refund isn't processed yet even though we have issued it long backThis usually doesn't happen.In this case, I've reached out to our payment specialists to fix this for you.I just wanted to let you know I'll write back in 1-business days with an answer.I understand its been a long time since the refund was issueI hope you would give us a chance to fix this for you.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want the person who scammed me to get caught and by that I mean that I want amazon to find out where the person who ordered stuff to get caught by involving the police because I know amazon has that type of informationSincerely, [redacted]

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment of your closed accountCurrently, I'm reaching out to account specialist team to inquire about this, and I will follwith you once I have some additional information.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're having trouble locating your refunds.To help you in this, I've contacted our payment processor and confirmed multiple refunds were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: [redacted] Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: [redacted] In most cases, once a refund has been requested, the card issuer will post it to your account within business daysThe refunds were accepted and deposited by the card issuer on August 31, If your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Since your account has been closed or canceled and If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.I'm unable to issue a refund check for order # [redacted] because I've confirmed we've issued a refund to your Visa cardOur payment processor indicates the refund has not been returned or rejected.I request you to contact your card issuer for further assistance as we won't be able to take any action on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Jessica,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com accountI understand you are upsetI'm happy to inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, 2018.Jessica, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the gift card from the order # [redacted] Please understand that we do not have an option to take any actions on the order but as you're a loyal and long time cus***er of Amazon, I'm making an exception beyond our policies and issued a refund of $to the same payment method used on the orderI request you to please purchase a new gift card with this amountThis refund will be processed in 3-business daysI hope this helps! We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received the order # [redacted] yet, even though the tracking shows as delivered.I've checked your order and see that you've placed this order with one of our third party seller:E--FASHION, on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersTherefore, we do not have an option to either issue refund or make any changes to the orders placed with sellers.To help you with this, I've sent your inquiry about your order to the sellerYou'll receive a copy of this e-mailYou can also view communications with sellers here: [redacted] Give sellers two business days to respondWhen they reply, respond directly to their e-mail.Whenever there is problem with the order and the seller is unable to assist, you can file an A-to-z guarantee claim for the re-reimbursement of your orderMore information about our A-to-z guarantee can be found here: [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards, [redacted] Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I was charged twiceOnce on the 10th then again on the 13th of DecemberI have these two charges still pending on my bank accountI have contacted my bank again today and still there is nothing they can do.I have spent three days trying to get this resolved with amazon's customer service and was hung up on by a member of management when I asked to speak to someone else higher upI have attached a picture of my bank account with double pending charges that I am referring to.Sincerely, [redacted] ***

Hello [redacted] , I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry for any inconvenience caused in this regardI've checked your correspondence with us and understood your concern about the order that you wanted to cancelHowever, on checking I see that you've already contacted the seller with regard to the order's cancellation and they've also requested you to return the item if you do not wish to keep itIn this case, to receive more information about the return details, we request you to contact the seller directlyWe request that you please give sellers two business days to respondWhen they reply, you can respond directly to their e-mailIf you don't hear from the seller by the next business days, review the criteria and start an A-to-z Guarantee Claim: www.amazon.com/a-to-z-guarantee More information and a link to file a claim is available here: http://www.amazon.com/a-to-z-guarantee I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Arnold SAmazon.com http://www.amazon.com