Amazon.com

Complaint: [redacted] I am rejecting this response because: On May 11th my account was hacked I contacted Amazon and they fixed it for me but they didn't tell me they deleted my bank account and my two sales on May 30th I got a reply from a buyer asking what's the deal with his bank payment being suspended on his end and then he wanted a refund which was my very first sale as it turns out my bank account was deleted and I had to reread my bank account on May 30th because the person on May 11th deleted it along with my two sales without telling me that is why my whole account went into review If it wasn't for that person deleting my bank account where my to sales on May 11th I wouldn't have had this problem So basically you cost me my very first sale of $ All because on May 11th the employee and Amazon deleted my to sales and my bank account and I found out about it on May 30th when I can get a email from the buyer about this situation and I was forced to readd my bank account and then go through that whole process again but my point is the employee at Amazon never told me he deleted all that information that's what Forced me to re add at it again on May 30th Causing my very first refund of my very first sale and sending my account into review my account was in review started on June 6th and ended June 25th and I was told by a supervisor once it was ended on June 25th I would get my money from my second sale which is $now Amazon is telling me that I have to wait that long again days because my account is still suspended the account was lifted on June 25th also Amazon told me my account was impacted on 10/of which hasn't even happened yet so apparently they can't get their story straight anythingSincerely, [redacted] ***

Hello,I'm Madhavi [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem with your orders.I've issued a refund in the amount of $and $You'll see the refund on your credit card statement in a few business days.Once processed, you can view the refund here:https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=...⇄ [redacted] https://www.amazon.com/gp/digital/your-account/order-summary.html?&orderID=D01- [redacted] Please place new ordersPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and I'm really sorry for thatWe work hard to ensure our customers receive their items by the time we promiseIt's disappointing to know this hasn't always been the case with your ordersI'll ensure your feedback to us is reviewed by prime and shipping teams, so we can further understand our opportunities to improve.I've checked your recent amazon orders and understand that most of these delays are caused when orders were shipped out with AMZLWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship orderWhile we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequentAs I understand that this problem occurred with AMZL repeatedly and to prevent this further, I've made an exception and given priority to other available carriers for future deliveries to [redacted] address.Please note, this change impacts your exact address as listed in your account and will take weeks to implement changeIf you need to ship to a different address, or make any changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted and it might reset the instructions we've entered.I also see that we've issued full refund on orders # [redacted] , # [redacted] , # [redacted] and # [redacted] , as the orders missed delivery date.I understand you'd like to get $refund, as the promotional credit added to your account can only be used on items sold and shipped by AmazonI've issued additional refund of $on order # [redacted] to your Visa cardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure you receive accurate service, and to minimize the chances of anything like this occurring againI hope you'll provide us another chance to serve better.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Yes, you must not have read my claimIt's pacifically states that I filed for bankruptcy in May which this debt was included inAccording to United States bankruptcy law my debts have been dischargedAdditionally, I have stated that I contacted here as a multiple occasionsI have contacted the bankruptcy office for TRS over a dozen times while being on hold for between minutes to one hour without one single person answering the phone callIf you are unable to resolve this issue it will result in my attorney filing a complaint for not following the code of bankruptcy law You also failed to answer why TRS's bankruptcy department never answers phone callsThe fact that I have documented proof of being on hold for 2hours on separate occasions is an immediate red flag My attorney has sent documentation over on separate occasionsGeraci Law LLCcase # [redacted] Thank you*** Sincerely, [redacted]

Hello ***,I'm Suresh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your Kindle Fire DeviceThis is certainly not what we want our customers to experience.I'd like to look into this further, I wasn't able to find an account associated with Amazon.com using the details you've providedI want to be able to get as much information as I can in order to engage the right team, and having your account information would be a great help.For your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.Please feel free to contact me directly by replying to [email protected] - if you include the order # or the e-mail address associated with the order, I'll absolutely investigate this further.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund for the items which you received as gift.It looks like this order was not marked as a gift at the time it was placedDue to the manner in which the order was returned, the refund was sent to the purchaser.Our Online Returns Center allows gift recipients to return items even if the order was not marked as a gift at the time of purchaseIf an item is marked as a gift at the time of return, we'll add a gift card for the amount of the returned items to the account used on the online form.For orders that were marked as gifts at the time of purchase and returned to us without using the Online Returns Center, we'll send a paper gift card to the shipping address on the order.For items not marked as gifts either at time of purchase or when using the Online Returns Center, the refund is issued to the customer who placed the original orderThe purchaser is also refunded in cases when a package is returned as undeliverable, whether the order was marked as a gift or not.More information about returning gifts can be found on our Help pages: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Once again I DID NOT place any orders nor have I ever allowed anyone to place an order or therefore have access to my Amazon accountMy family and I were out of town from 8/5/until 8/15/visiting relatives in Springfield, IllOf course whom ever placed this order signed my name at the time of delivery, that is something criminals do when they are using someone's identityThis was not me nor anyone I knowAs of 9/16/I was just an additional fee of $from your companyI just want my money back plus all of my bank fees that were fraudulently stolen!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Before they suspended me there was a bank deposit transfer that was returned due to my closed checking account forgot to update, and now Amazon locked up that part of the funds too So they are locking up funds for billing cyclesAlso the item in question was not even sold during those periods, since Amazon deactivated it long time ago Also the sales of the product in question before they deactivated the product contributed to less than 10% of the funds they are locking up nowIt is very unreasonable for them to lock up all my fundsThey did not even email or call the supplier to confirm the validity of the invoice, they just made something up to lock up my funds so they can use it to boost their stock price, I guess they are doing this to millions of sellers randomly that's why their stock keeps going up in the news.They did not call or email the supplier to verify the invoice, they just made something up to lock up my funds so they can use it to boost their stock Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.With any business, there is a cost to sellers for accepting returnsThe seller may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandise.You can find these guidelines outlined on our Help pages: [redacted] At this time we may not be able to issue a refund on third party seller ordersInstead, we've issued an $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] If you don't receive a refund from the seller you can submit an A-to-z Guarantee claim to request full reimbursement for your orderAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeFor eligible orders, you can file a claim here: [redacted] You'll also find information about submitting, eligibility, processing times and how to check your claim status here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the Amazon website clearly makes it look like the product will arrive by a specific dateIn my opinion, Amazon does this in a deceitful way to avoid responsibility of meeting the terms of the agreementI have now gotten out of orders on the date it was said to arrive by.Sincerely, [redacted]

Hello,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about Gift card credit in your account.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.Once a gift card is expired we are unable to reinstate themI've checked your account and see that current balance in your gift card is $14.37.You can view your gift card balance and usage history in Your Account here: [redacted] More information on viewing and using redeemed gift card funds can be found on our Help pages: [redacted] In this case, we are unable to reinstate the expired Gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the issues that you experienced with your order # [redacted] Because more than days have passed since you received this item, we can no longer accept a return for a refundOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundEligible baby items purchased from or fulfilled by Amazon can be returned up to days after delivery.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the charge on your canceled orderI've rechecked with our billing team and confirmed that you haven't been charged for it.As informed earlier, you'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank and may sometimes be up to days.I'm so sorry, but we can't offer any additional insight or action on this matter.Thanks for your understanding.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Revdex.com: Thank you very much, with your help the complaint has been resolved the Amazon committed to return $ Sincerely, [redacted]

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for all the inconvenience this situation has caused, I understand you are upset.***, I've checked your account under : and wasn't able to find any orders or subscription, I'd request you to write us back from the account that you use to place the orders or have been charged to, we will assist you accordingly.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your order yetThis usually does not happen.I've checked your order# [redacted] and see that it was placed with sold and shipped by a third party seller "Sacred Tiger"These third party seller orders are not eligible for prime two day shipping.Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.Further, I see that an A-Z Guarantee claim was filed for this order and a full refund of amount $was issued to your original payment method which will get credited in the next 3-Business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,A refund for the claim amount was issued to the payment method buyer used to place order [redacted] Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 03/06/-- Refund Amount: $89.95Please note that buyer's claim is not eligible for a full refund due to return being buyer's remorse case.If the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Revdex.com: Thank youIt appears Amazon has indeed corrected the concern and I am now able to log in to their system We appreciate all your assistance on this ***

Hello [redacted] , I'm Kalyan Pfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI understand that you're concerned about the closure of your account and you'd like us to reinstate your accountI've contacted our account specialists about this issue and requested them to provide us with an update on thisOnce I receive the update, I'll get back to you with those detailsI appreciate your patience while I continue to work on this matter.I look forward to following up with you soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the quick response and positive customer service.Sincerely, [redacted]