Amazon.com

Complaint: [redacted] I am rejecting this response because: While I do appreciate the fact that Amazon responded, I do not appreciate receiving a form response that fails to address the specifics of the concerns that I expressed when filing the original complaintI spent a large amount of time dealing with this issue, including time spent on the Amazon website, a live chat with a representative, a phone call from a representative, and crafting my points, and the least that the Amazon representative who responded to the complaint could have done would have been to craft a similarly personalized response addressing the issues I brought up point by point, including the issues with the item being moved over to the Wish List, which would seem to suggest a system error on Amazon's endMoreover, referring to this as a "pre-order" (which it was not) is troubling to me, as is the promise to consider my concerns when refining the pre-order process, which would in no way help in this situation now or in the futureFinally, Amazon fails to address the fact that it would be possible to for Amazon secure one of the items for me during their next shipment, which is my desired settlementFor these reasons, I reject the response Sincerely, [redacted]

Hello [redacted] , I'm Wilmani from amazon.comI see that I've responded for your query on Friday, December 2, 10:PM (PST) to the email address mentioned on the complaintHowever, I'm reiterating once again for you Thanks for providing us your email addressI've personally checked all the conversations with our customer support team and I apologize for the inconvenience that was caused I've checked your chat on August 1, with our customer support agent and found that the agent has confirmed that you are good to go with student membership this year at the discounted price which is an incorrect informationI've forwarded a coaching feedback on the agent for providing incorrect information Further, I have checked and see that the next customer service agents have provided you with the correct informationPlease understand that the maximum number of years you get a student prime membership is only for four years I see that you are subscribed to prime student subscription on February 26, with months free trailAnd as soon as the months are finished, you are subscribed to annual student prime at discounted price on August 26, So counting from there for years, your prime shall expire in August And after that, you will not eligible for student membership as this is limited only for years I see that you are charged for $annual prime membership in August and we have issued a full refund of $along with the over draft fee of $I'm sorry that we cannot be able to offer prime student prime at discounted price this year as you have reached the maximum year limit I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response We appreciate your business and hope to have the opportunity to serve you again in the future Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello from Amazon.com Hello from Amazon.com We are writing in response to the complaint filed against order [redacted] Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be eligible The buyer was sent a replacement for the defective part and byer confirmed that the item was working fine on 05/19/Buyer later contacted notifying the issue on 07/22/2016, which was after days from the date the replacement was sentAs such, their claim was denied and instructed to contact the manufacturer for further assistanceThey will need to continue to work with the manufacturer in this case, as they should be willing to replace or repair any defective parts for an item under warranty Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer/complainant withHowever, if they contact the manufacturer and the item is not under warranty, they are welcome to email [redacted] with proof from the manufacturer and any contact information, we will take further actionOtherwise, we must consider this claim closed Thank you for your interest

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We apologize that an incorrect price was displayed for the 'Suncast Potting Bench' you orderedUnderstanding what a great deal this was, I can imagine your disappointment.However, despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur For that, in our "Pricing and Availability" policy, we state that where an item's correct price is higher than our stated price, we will at our discretion either notify our customers of the price increase or cancel the order.We won't be fulfilling any more orders at the incorrectly posted priceI understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience in returning the item from the order # [redacted] I understand you've switched from Ups drop off to UPS pickup and would like to get a return mailing label.When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return labelDon't worry; packing slips and return labels aren't required to make a return.I've checked your order and see that one pickup attempt has been made on November 7, UPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arriveIf the package has been opened, please repack it in a way similar to when it arrived.UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877)Please reference this tracking number if you call them: [redacted] .If you still have any issues in returning the item, please feel free to contact us directly by replying to [email protected] so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the order # [redacted] I've checked and see that the order was shipped by Amazon Logistics with the tracking number [redacted] The tracking on the carrier website specifies that the order was delivered on December 14, at 07:30:PM.Please note that Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseWe advise you to contact Amazon Logistics as well as your local authorities if necessary in order to pursue this matter further.Regarding the order # [redacted] We see that the tracking number for your package shows as deliveredHave you checked with your family members, friends, or even neighbors in case of a mis-delivery?Alternately perhaps you should ask your local post office to see if the package was delivered successfullyAlso please check to make sure your shipping address on Amazon is up-to-date and correct, as this seems to be the most common problem with delivered packages that are lostAccording to the shipping carrier your item was delivered at the front door or porch at 6:am on December 17, in SAN ANTONIO, TX 78245.Your order was shipped out to the following address: [redacted] SAN ANTONIO, TX 78245-0016Regarding the order # [redacted] The seller notified your package had been shipped out, it's on the way.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Thank you for your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the gift cardI understand you're upset.I've just reviewed the details of the gift card you specified and see that, unfortunately, the claim code you have received is not available for use as it has been redeemed by someone.I do understand your concern that the gift card has not been redeemed by you however, for security purposes I am unable to provide you with any further information.Please understand that we are unable to resend the gift card or refund the order as it has been purchased directly for the store and not from Amazon.comI hope you understand our limitations in this regard.Since this gift card was purchased in a store, and not directly through Amazon.com, I recommend returning to the store where the card was purchasedThey may be able to help you with this.If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but I hope you understand my limitations.I really wish I was able to refund you for the above gift card right away by taking the required action but please understand, when you purchase gift card from a store, your order is neither sold nor fulfilled by Amazon.comTherefore we at Amazon Customer Service don't have access to the tools that are required to take any actions on these gift card orders.I request you to please contact the bank that issued the debit/credit card used to purchase the gift card and dispute the charge.As mentioned in our gift card fine print, the risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable We are not responsible for lost or stolen gift cards.The terms and conditions for Amazon.com Gift Cards are posted on the Amazon.com website here:http://www.amazon.com/gc-legalOnce again I sincerely apologize for the inconvenience caused to you in this regard.I appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:There was no option to select free shipping and this was confirmed my their chat support Sincerely, [redacted] ***

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand your concern about receiving the $ gift card for downloading the app.We occasionally offer promotional certificates to potential customers or to select existing customers, to encourage them to shop at Amazon.com.The promotion to receive a $gift card for downloading the app was offered by invitation only to a limited group of customersUnfortunately, we're unable to honor this promotionWe regret that we cannot extend this offer to other customers.We value all of our customers highly, and appreciate your loyaltyI hope you'll be able to take advantage of one of our future promotions.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Sandhya R [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for the disappointing experience you've had regarding the order # [redacted] and the hassle you've gone through in contacting us multiple times to have this order cancelled.Please understand that it was never our intention to hold on to this order and it was stuck at our fulfillment centre due to some unforeseen technical reasonsI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.I've checked and can confirm that this order has been shipped on October 12, and is scheduled to be delivered on October 13, I've checked the tracking details on UPS and can confirm that this order is currently out on road for delivery.I've also issued a full refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business daysIn this case, please accept the order when it arrives and there's no need to return the samePlease accept the item as a goodwill gesture from our end.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I believe Amazon should make their American Express card users aware of the $used from the account prior to shippingIf I had been aware of this I could have added to the gift card purchased to cover the difference and would not have had to go through the many channels and grief I have enduredNot very happy about this process of using $prior to shipping and then returning it after shipmentBecause my card was an American Express gift card, which is used as a credit card, it is of no use to me nowRidiculousSincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Please do understand that due to size of department we can only able to respond through emailUnfortunately, we don't have a phone support.To compensate for all the inconvenience, I've issued a $gift card which will appear on your gift card balance within a few hoursSince, we're unable to apply giftcard directly on to your Husband account, I've issued refund towards your purchase of this order# [redacted] .This balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I'm not able to refund your Amazon.com Gift Card because it looks like the card was purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards..I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the futureRegards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:total lie! I have shown you invoices for all itemsI understand that you require invoices within the year, regardless these are real with invoices and all contact info from the companiesALL you have to do is call to confirm.you rather shut me down cause a customer wanted to return shoes and did not want to pay 20% restocking fee so she came up with different excusesAmazon allowed her to keep them and get her money back..The [redacted] itemsI purchased from [redacted] directly from there warehouse in [redacted] ** in at auction This was direct from MFG warehouse yet my invoices are not good since purchased in 2008I have been selling these on ebay since without issues at all NOT onebut since you decided to let buyer keep the [redacted] box and get there money back.its the biggest scam on Amazon nowpeople complain and they get free stuff and the sellers take the loss!you are holding $45,from my other account with perfect record! no charge backs in last monthseven if people did a chargeback, the most it would be is $1, NOT $45,000AMAZON totally screwed me due to CLAIMSPERFECT RECORD STORE $50,000- $60,PER MONTH IN SALES 2nd store claims with near perfect recordSo you keep my money to use it to make money for yourselfslets see what happens in daysTotally unfairYOU come here and give me BS story about buying new items to sell on amazon to get my store back and then AMazon DENIED after I send in everything AMAZON requested.its a BIG game to you playing with peopleLying and giving hopes to try to look good.YOU DESTROYED GREAT STORES DUE TO FALSER CLAIMSI SHOWED PROOF BUT YOU RATHER SIDE WITH BUYERWELL I PURCHASED A LOT AS WELL AS MY FAMILYNEEDLESS TO SAY YOU LOST US AS CUSTOMERSIT WILL BE MY MISSION TO LET ALL HOW AMAZON TREATS GOOD PEOPLEChannel NBC news is next Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned earlier, your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Because it is not a fair resolution I have a broken phone which will take $to fix and they believe refunding the case worth is an equitable resolution I have attached a copy of the description of the product when I ordered it My original complaint is based on advertising I purchased this item based on the description of the product "Durable Dual Layer Case with outer inpact resistant exterior and doubly enforced shock absorbing inner sleeve." AND "Keep your phone safe from sudden drops and falls with shock absorbent case that protects your phone from life's mishaps" I am aware this is an i-Blason product but the order is fulfilled by Amazon They should take responsibility for knowing what products they are advertising to the customers and stand by there customers if the manufacturer doesn't In the response from Amazon, (Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY), I have no idea where this policy was located at the time of my order I did not see it mentioned in the product advertisement I can't believe that Amazon didn't review the manufacturer warranty prior to posting this product They knowingly advertised a product that stated the manufacturer's product would protect the device but then reading the manufacturer warranty it states it wouldn't protect the device I understand that the old saying is "Buyer Beware" but Amazon.com has developed a reputation of being trustworthy or it wouldn't be the business it is today I also based my trust in the product because I wouldn't think Amazon.com would steer it's customers wrong.So is this case closed since I have rejected their unfair offer of resolution? Is there anything else the Revdex.com is able to help with on this matter? Isn't one of the responsibilities of a State's Attorney General's Office to protect consumers? Can you give me a number for your local Attorney General's Office? Are there other consumer groups that you can tell me about so that I can go to their websites and explain the encounter I had with Amazon.com and the i-Blason product Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:poor poor customer service Please see the their response to see how they are acting Sincerely, [redacted]

Hello [redacted] A [redacted] ,I do understand your frustration regarding Prime Two day shipping.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ the Order ID: [redacted] , I see that the order was placed on February 7, 9:PM and we've sent you a confirmation email immediately with the arrival date as Saturday, February 10, It was delivered as mentioned in the confirmation emailI've checked your orders and most of your recent orders were Subscribe and save ordersEven though you are a Prime member, your subscription orders will be shipped with free standard shipping and the Subscribe & Save discount will arrive on or before this date every month.https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ [redacted] I've checked your order history and I see that there is some problem with the tracking of the Order ID: [redacted] with below items.PDP Energizer Xbox One Controller Charger with Rechargeable Battery Pack for Two Wireless Controllers Charging Station BlackXbox One Wireless Controller (with 3.5mm headset jack) - Black (Certified Refurbished)If you've not received these items, please let us know so that we'd take an appropriate action accordingly.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Greetings from Amazo.com,When seller creates a full refund for non-Media BMVD Product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refundThis amount is retained as an administration feeThese fees are applied on a per-order basis, based on categoryIf an order contains items from multiple categories, the fees will be calculated for each item instead of the entire orderOur guidelines on this is specified in section S-of the Amazon Services Business Solutions AgreementSeller can review these guidelines in their selling accountWe are not able to credit this seller.Regards,

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding that caused regarding your order for "Red Star Active Dry Yeast oz".I've verified your Order ID: [redacted] and can confirm that you had placed this order with marketplace seller, CasGlobal Commerce, for Two quantity on December 17, 2016.The total charge for this order was $18.42.You can view your order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] However, I see that you had requested for the full refund of this order through our A-Z Guarantee claim and I see that you claim was granted and full refund of $was reimbursed to your payment card on January 25.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Rest assured that your refund was processed in full to what you have been charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com