Amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset[redacted] , I've checked your correspondence and as informed by them you will need to change your password when you log in next time,to reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyalso you can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your accountSince iPhone wasn't charged from any of the cards from your account, we will not be able to issue refunds.I hope this helps ! Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: While I do appreciate the fact that Amazon responded, I do not appreciate receiving a form response that fails to address the specifics of the concerns that I expressed when filing the original complaintI spent a large amount of time dealing with this issue, including time spent on the Amazon website, a live chat with a representative, a phone call from a representative, and crafting my points, and the least that the Amazon representative who responded to the complaint could have done would have been to craft a similarly personalized response addressing the issues I brought up point by point, including the issues with the item being moved over to the Wish List, which would seem to suggest a system error on Amazon's endMoreover, referring to this as a "pre-order" (which it was not) is troubling to me, as is the promise to consider my concerns when refining the pre-order process, which would in no way help in this situation now or in the futureFinally, Amazon fails to address the fact that it would be possible to for Amazon secure one of the items for me during their next shipment, which is my desired settlementFor these reasons, I reject the response Sincerely, [redacted]

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience in returning the item from the order # [redacted] I understand you've switched from Ups drop off to UPS pickup and would like to get a return mailing label.When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return labelDon't worry; packing slips and return labels aren't required to make a return.I've checked your order and see that one pickup attempt has been made on November 7, UPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arriveIf the package has been opened, please repack it in a way similar to when it arrived.UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877)Please reference this tracking number if you call them: [redacted] .If you still have any issues in returning the item, please feel free to contact us directly by replying to [email protected] so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We apologize that an incorrect price was displayed for the 'Suncast Potting Bench' you orderedUnderstanding what a great deal this was, I can imagine your disappointment.However, despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur For that, in our "Pricing and Availability" policy, we state that where an item's correct price is higher than our stated price, we will at our discretion either notify our customers of the price increase or cancel the order.We won't be fulfilling any more orders at the incorrectly posted priceI understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for the disappointing experience you've had regarding the order # [redacted] and the hassle you've gone through in contacting us multiple times to have this order cancelled.Please understand that it was never our intention to hold on to this order and it was stuck at our fulfillment centre due to some unforeseen technical reasonsI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.I've checked and can confirm that this order has been shipped on October 12, and is scheduled to be delivered on October 13, I've checked the tracking details on UPS and can confirm that this order is currently out on road for delivery.I've also issued a full refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business daysIn this case, please accept the order when it arrives and there's no need to return the samePlease accept the item as a goodwill gesture from our end.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the order # [redacted] I've checked and see that the order was shipped by Amazon Logistics with the tracking number [redacted] The tracking on the carrier website specifies that the order was delivered on December 14, at 07:30:PM.Please note that Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseWe advise you to contact Amazon Logistics as well as your local authorities if necessary in order to pursue this matter further.Regarding the order # [redacted] We see that the tracking number for your package shows as deliveredHave you checked with your family members, friends, or even neighbors in case of a mis-delivery?Alternately perhaps you should ask your local post office to see if the package was delivered successfullyAlso please check to make sure your shipping address on Amazon is up-to-date and correct, as this seems to be the most common problem with delivered packages that are lostAccording to the shipping carrier your item was delivered at the front door or porch at 6:am on December 17, in SAN ANTONIO, TX 78245.Your order was shipped out to the following address: [redacted] SAN ANTONIO, TX 78245-0016Regarding the order # [redacted] The seller notified your package had been shipped out, it's on the way.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Thank you for your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I believe Amazon should make their American Express card users aware of the $used from the account prior to shippingIf I had been aware of this I could have added to the gift card purchased to cover the difference and would not have had to go through the many channels and grief I have enduredNot very happy about this process of using $prior to shipping and then returning it after shipmentBecause my card was an American Express gift card, which is used as a credit card, it is of no use to me nowRidiculousSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because Amazon are being dishonest as for their real reasons for not spending the time to even look into this caseLooks like they didn’t even check this complaint but just “copied and pasted” a standard reply to the many similar complaints the Revdex.com receive about AmazonHappily I was able to find out their scam since I never been a seller at Amazon, so nothing in their response is genuineI am willing to go to the press about thatI hope to attrack more victoms of their non transparant policy to make a changeApparently, my complaint is only one of so many similar complaints Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with your order placed from Marketplace seller, vabernero.I see that A-to-z Guarantee claim has been submitted regarding this issueA refund was initiated for order # [redacted] on April 23, in the amount of $It's processing normally, and you'll see the credit in 3-business daysIf you receive the item from the seller, there is no need to return itYou can keep, donate or dispose of as per your convenience.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As you may know, the orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.I've filed a report on the seller to our Seller team on your behalfAll reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders with on time is the major part, can result in suspension of the seller's Amazon.com account.Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeWe look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand your concern about receiving the $ gift card for downloading the app.We occasionally offer promotional certificates to potential customers or to select existing customers, to encourage them to shop at Amazon.com.The promotion to receive a $gift card for downloading the app was offered by invitation only to a limited group of customersUnfortunately, we're unable to honor this promotionWe regret that we cannot extend this offer to other customers.We value all of our customers highly, and appreciate your loyaltyI hope you'll be able to take advantage of one of our future promotions.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Sandhya R [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the gift cardI understand you're upset.I've just reviewed the details of the gift card you specified and see that, unfortunately, the claim code you have received is not available for use as it has been redeemed by someone.I do understand your concern that the gift card has not been redeemed by you however, for security purposes I am unable to provide you with any further information.Please understand that we are unable to resend the gift card or refund the order as it has been purchased directly for the store and not from Amazon.comI hope you understand our limitations in this regard.Since this gift card was purchased in a store, and not directly through Amazon.com, I recommend returning to the store where the card was purchasedThey may be able to help you with this.If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but I hope you understand my limitations.I really wish I was able to refund you for the above gift card right away by taking the required action but please understand, when you purchase gift card from a store, your order is neither sold nor fulfilled by Amazon.comTherefore we at Amazon Customer Service don't have access to the tools that are required to take any actions on these gift card orders.I request you to please contact the bank that issued the debit/credit card used to purchase the gift card and dispute the charge.As mentioned in our gift card fine print, the risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable We are not responsible for lost or stolen gift cards.The terms and conditions for Amazon.com Gift Cards are posted on the Amazon.com website here:http://www.amazon.com/gc-legalOnce again I sincerely apologize for the inconvenience caused to you in this regard.I appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted] , I'm Wilmani from amazon.comI see that I've responded for your query on Friday, December 2, 10:PM (PST) to the email address mentioned on the complaintHowever, I'm reiterating once again for you Thanks for providing us your email addressI've personally checked all the conversations with our customer support team and I apologize for the inconvenience that was caused I've checked your chat on August 1, with our customer support agent and found that the agent has confirmed that you are good to go with student membership this year at the discounted price which is an incorrect informationI've forwarded a coaching feedback on the agent for providing incorrect information Further, I have checked and see that the next customer service agents have provided you with the correct informationPlease understand that the maximum number of years you get a student prime membership is only for four years I see that you are subscribed to prime student subscription on February 26, with months free trailAnd as soon as the months are finished, you are subscribed to annual student prime at discounted price on August 26, So counting from there for years, your prime shall expire in August And after that, you will not eligible for student membership as this is limited only for years I see that you are charged for $annual prime membership in August and we have issued a full refund of $along with the over draft fee of $I'm sorry that we cannot be able to offer prime student prime at discounted price this year as you have reached the maximum year limit I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response We appreciate your business and hope to have the opportunity to serve you again in the future Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Greetings from Amazo.com,When seller creates a full refund for non-Media BMVD Product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refundThis amount is retained as an administration feeThese fees are applied on a per-order basis, based on categoryIf an order contains items from multiple categories, the fees will be calculated for each item instead of the entire orderOur guidelines on this is specified in section S-of the Amazon Services Business Solutions AgreementSeller can review these guidelines in their selling accountWe are not able to credit this seller.Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But it is not complete until I see the credit back on my credit card If a credit is not on my credit card within two weeks I will be reopening the claim.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order # [redacted] and our customer service couldn't assist youI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received this order even though the tracking states deliveredI've issued a full refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent orderI appreciate you making us aware of your experience.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've reviewed your previous correspondence with our CS team and can confirm that full refund has been processed for your orderI can also see that $promotional credit along with One month free trail of prime has been extended.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Because it is not a fair resolution I have a broken phone which will take $to fix and they believe refunding the case worth is an equitable resolution I have attached a copy of the description of the product when I ordered it My original complaint is based on advertising I purchased this item based on the description of the product "Durable Dual Layer Case with outer inpact resistant exterior and doubly enforced shock absorbing inner sleeve." AND "Keep your phone safe from sudden drops and falls with shock absorbent case that protects your phone from life's mishaps" I am aware this is an i-Blason product but the order is fulfilled by Amazon They should take responsibility for knowing what products they are advertising to the customers and stand by there customers if the manufacturer doesn't In the response from Amazon, (Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY), I have no idea where this policy was located at the time of my order I did not see it mentioned in the product advertisement I can't believe that Amazon didn't review the manufacturer warranty prior to posting this product They knowingly advertised a product that stated the manufacturer's product would protect the device but then reading the manufacturer warranty it states it wouldn't protect the device I understand that the old saying is "Buyer Beware" but Amazon.com has developed a reputation of being trustworthy or it wouldn't be the business it is today I also based my trust in the product because I wouldn't think Amazon.com would steer it's customers wrong.So is this case closed since I have rejected their unfair offer of resolution? Is there anything else the Revdex.com is able to help with on this matter? Isn't one of the responsibilities of a State's Attorney General's Office to protect consumers? Can you give me a number for your local Attorney General's Office? Are there other consumer groups that you can tell me about so that I can go to their websites and explain the encounter I had with Amazon.com and the i-Blason product Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you weren't able to take advantage of this promotional offer for this item " PlayStation Slim 500GB Console - Uncharted Bundle ".Please do understand that our promotional offers function much like a coupon in a physical storeThey are valid only for the length of the promotionSince, you've placed order after promotion expired you won't be able to receive codes.I hope you'll be able to take advantage of our future promotions.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because READ THE ISSUES I had someone respond that they were checking to have an exception made to allow me to sell an engagement ring despite the fact that I am not a professional companyPart of the exception is waiving the $per month feeThis request has NEVER been followed upFollow up on it and tell me exactly why it will not be allowed or what my next step is if it is allowed Once again, is it possible for customers to lose money selling items on your websiteDon't point me to a calculator or give me a linkI believe I lost money on selling two booksDon't respond to me by telling me to charge moreRespond by stating yes it is possible based on the example I provided, or no it is notIf it is possible, the policy should change because it edges out anyone except a large company who can easily lose money on a few to build sales I have still not heard how my negative feedback for the cancellation that was no fault of my own will be fixedThis fix needs to be done ASAP READ MY EMAIL ABOUT DEPOSITING TO MY CHECKING ACCOUNTClearly, you have not done soI am getting so tired of this question not being answered, I am just going to sue you and have Amazon spend for more money in court than the small amount you owe meRead my ticket and respond to my question about depositing into my checking account Overall the time it takes for Amazon to get back to customers is unacceptable, and the cursory responses is equally responsibleEither the representatives are not trained well enough or are outsourced and might not fully understand the problemEither way, these issues have made my selling experience with Amazon horrendousPlease answer my questions promptly