Amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your account and see that your amazon.com account is closed.In order to close your AWS accoount you'll need to reopen your Amazon.com retail account in order to log in and close your AWS accountWhat you'll need to do is call Amazon.com retail and request to reopen the retail accountOnce it's been reopened, please log in to AWS and click the following link and scroll down to the Close Account checkbox here: [redacted] Once the account is closed, you may contact our AWS customer service team and they will be happy to waive all chargesOnce completed, you may close your Amazon.com account as necessary and both account will be closedI apologize for this inconvenience, however, Feel free to reach out to AWS by calling Amazon.com Customer Service and requesting to be transferred to AWS at this number: (888) 280-We're happy to help you.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As I responded to FB directly, I don't buy that explanationIt /was/ on sale, and I have the screenshots to prove itI'm pretty sure the problem was that your developers didn't take into account the Prime day sales when purchasing through Alexa Fighting this because it's the principle of honoring a sale advertised I've attached a screenshot that includes the $amazon alexa promotion, the sale price on the site of 32.99, and my order details showing that I received the dollars off the 39.99, not the price Furthermore, I attached the chat log for when I spoke to a "Grace" immediately after, who refused to escalate the issue for me and who acknowledged that it was on sale Sincerely, [redacted] ***

Hello, I have checked the claim for order [redacted] The claim has been closed for order [redacted] because the order is not eligible for coverageTo be eligible for coverage, the day buyer files the claim must be three calendar days past the maximum estimated delivery date Although we understand that the buyer has provided the wrong shipping address, and wants to cancel the order, the seller has already shipped the order and is unable to cancel it nowIf the buyer does not want the item, they can arrange a return through our Online Returns Center (http://www.amazon.com/returns)It walks through the return process and automatically contacts the seller on buyer's behalfThe seller will respond with either a mailing label or additional instructions.If the buyer does not receive the order by 02/05/2017, please reply to let us know and we will reopen the claimTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 11, Sincerely, Saisree

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order # [redacted] and the seller couldn't assist youI see that the order was placed with BAP, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your claim has been successfully granted on September 26, and a full refund of $has been issued to your original payment methodRefunds typically process within 3-business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I'm happy to inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, [redacted] , we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] Thank you for looking into the matter I will patiently wait for the results of your investigation Sincerely, [redacted]

Hello from Amazon.com We have reviewed this case and are crediting the seller for the amount of $The credit will reflect in the seller's selling account in to business days In summary, We will be able to take the actions requested by the seller and a credit of $will be issued to seller's account Thank you

Complaint: [redacted] I am rejecting this response because:This is now the forth time this has happened after I’ve been reassured that this would not happen againThe uploaded photo was from SATURDAYYou guys see why this is a problem for meIt keeps happening and everybody who says they did something hasn’t resolved the issue not one bitI’m seriously considering a lawyer, this can’t be legalFix this please, I’ve never even been an amazon prime member Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Thanks for your replyFirst I received mails from Amazon saying we received the second package and item is missing in the packageOnce I started asking what is in that box, now Amazon comes back saying we did not receive the boxCan Amazon open a case with UPS for the missing box? I called UPS and they said only Amazon could do that as the label is created by AmazonCan Amazon please open a case with UPS on the missing Box?Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I responded directly to Amazon's email I am extremely frustrated with Amazon repeatedly sending me links about price matching which I believe shouldn't apply to an order already made I don't have any trust in Amazon I would never give them any more money or business knowing they could just change the order and decide not to send the item if they felt it I made an order they sent the wrong item twice they refuse to send the correct item they want to give me refund but I do not accept this resolution they just keep sending price match links and refuse to resolve the original order it's absolute bull st Sincerely, [redacted]

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in processing the refund for your Order ID: [redacted] I've verified and see that your return was received at our returns department on January and full refund of $was processed to your MasterCard on January This refund should have been completed by now and you can see this on your statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the experience you had with delivery of the recent orders by Amazon Logistics Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.I've read all of your communications with us, and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.To help you with this, I have escalated your comments/feedback to our internal Amazon Logistics Team, so that they can look into this and try not to repeat these instances in future.Regarding the Prime Extension, I've checked your account and see that you are a Prime InviteeIn this case, the system will not allow us to extend the prime on your accountAlthough I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.We work very hard to maintain our inventories, but sometimes an item is unexpectedly out of stock when it comes time to ship your orderThis is bound to happen occasionally, however we try to minimize this in the near future.Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by.I've verified that your order has been canceled and I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.I can confirm that we've charged your payment method on October 7, 2016.Since the order was canceled on October 8, 2016, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysI'm sorry for any inconvenience this may cause.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon took my gift card balance without any valid reason! That's an action of pirate!!! Sincerely, [redacted] ***

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience with amazon echo.I've reviewed all the previous correspondence with our customer support agents and see that you have contacted us on January 10, and we have asked you to place order for power cordHowever, there is no response from you until May 1, I see that you have placed order for the power cord on May and as it is not working, we have issued a full refund of amount $to your original payment methodUnfortunately, we can't be able to take any action on the amazon echoAs mentioned by our customer support, we can be able to offer you a replacement echo at a discounted price.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consentThis is certainly not what we want our customers to experience.I checked your account and see that you've accepted the offer which we provided for the Prime trial on Saturday, May 7, I'm sorry if you are unaware of thisYou've signed up for this program while placing the order # [redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on Monday, June 6, 2016.The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that we've now canceled your Prime membership and a full refund of $was refunded to your Visa on Monday, June 6, Refunds typically process within 3-business days and appear as a credit on your statement.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello,We have looked into this case Order ID [redacted] , buyer was not happy with the item and he complaint stating serial number was different and had warranty issue, hence we tried to arrange the return, and mailed seller twice asking for return details, but seller was not willing to take the item back, hence seller was faulted for no response for the mail which was sent on 2/23/And later seller provided the return details to buyerIn summary we cannot reverse the claim, but seller can send a return label to buyer and collect the item backSincerely,Sharieff

Complaint: [redacted] I am rejecting this response because Amazon are being dishonest as for their real reasons for not spending the time to even look into this caseLooks like they didn’t even check this complaint but just “copied and pasted” a standard reply to the many similar complaints the Revdex.com receive about AmazonHappily I was able to find out their scam since I never been a seller at Amazon, so nothing in their response is genuineI am willing to go to the press about thatI hope to attrack more victoms of their non transparant policy to make a changeApparently, my complaint is only one of so many similar complaints Sincerely, [redacted]

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset[redacted] , I've checked your correspondence and as informed by them you will need to change your password when you log in next time,to reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyalso you can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your accountSince iPhone wasn't charged from any of the cards from your account, we will not be able to issue refunds.I hope this helps ! Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with your order placed from Marketplace seller, vabernero.I see that A-to-z Guarantee claim has been submitted regarding this issueA refund was initiated for order # [redacted] on April 23, in the amount of $It's processing normally, and you'll see the credit in 3-business daysIf you receive the item from the seller, there is no need to return itYou can keep, donate or dispose of as per your convenience.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As you may know, the orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.I've filed a report on the seller to our Seller team on your behalfAll reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders with on time is the major part, can result in suspension of the seller's Amazon.com account.Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeWe look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com