Amazon.com

Complaint: [redacted] I am rejecting this response because:Dear Mr***,I am writing this letter to you to be aware how difficult and time consuming is to achieve a simple solution with AmazonI had to turn to Revdex.com to be heard and listened to - but even that failed.You can see the correspondence back and forth with several representativesAt this point I spent so much time writing and explaining that even a full refund ($82.09) could not compensate my valuable timeI am not asking for goodwill or begging for moneyWhat I was asking for - at the beginning - was a very simple task that could have been resolved if the representative did not have messed up or just simply listened to meNot to mention the fact that this sentence is constantly throwing into my face : However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response That pretty much means that the customer should shut up.I would like to point out - if someone would look at my account- that I constantly order from Amazon and I am being a long time and regular costumer.Do you really think, Mr***, this is the way that a customer should be treated?Respectfully[redacted] ( [redacted] ) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a responseThe only thing Amazon did was repeat the specious nonsense they told me priorOne look at my account (I've spent tens of thousands of dollars) makes it patently evident that I'm a purchaserThis is being used to commit marketing fraud and artificially elevate the public rating of a product I've asked Amazon to reach out to me if it's an honest mistake - computers, after all, aren't perfectBut they have continued to refuse this and keep lazily sending form letters This is marketing fraud, plain and simple Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the experience you've been havingWe'd like our customers to enjoy shopping in a quick, convenient manner, and it's disappointing to know we've missed the mark.When an order is placed, the purchase price will not change for that particular order, even if payment issues occurHowever, once your order is cancelled, we cannot reinstate the order or customer service cannot reinstate that order, nor can we honor a previous price if an item’s price changesYou'll need to lyour account, which is fully accessible, and replace your orders.We apologize for any inconvenience and hope to see you again soon.Regards,Raghavender S.Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I tried to cancel your order for items but couldn't because it's already entered the shipping process.Under such circumstances, I'd offer you with options:Option 1: Once carrier gets assigned to your order, you can contact them to refuse the carrier.Option 2: Your shipment is expected to arrive between Tuesday, August 30, - Wednesday, August 31, When the carrier attempts to deliver your shipment, you can refuse package:Your refund will be processed as soon as the carrier's tracking information shows the package was refused.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team I confirm your Amazon Student prime is still active in your accountIt will renew next year on January 28, You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralI see that we had issued $promotional credit to your account as compensation for the inconvenienceThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I'm sorry for this experience, it's not typical of our world class customer serviceI realize your confidence in us has been shaken, but I hope you’ll give us the opportunity to earn your trust againThanks for taking the time to bring these matters to our attention.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me(return in progress)Sincerely, [redacted]

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the return of your "Epson PowerLite Home Cinema 8350"I've verified and see that you had purchased this product on October 15, 2013.As per our returns policy, we will only accept the return of a product within days of its purchaseOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundEligible baby items purchased from or fulfilled by Amazon can be returned up to days after delivery.In my experience, the quickest way to have this issue resolved is to contact the manufacturer directly.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement partYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID= [redacted] If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.Please note that to protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested.I suggest you to notify the credit card company that you want to dispute the chargeThey'll provide the correct steps to recover funds.Please do understand that this event did not take place on our website Instead, someone got your credit card information and billing address from another sourceIt would have been impossible for him or her to place the order if he or she did not have this information Since this happened outside the Amazon.com website, we have no knowledge of how that person obtained the information.We are unable to say how your siinformation was obtained since the activities used to obtain these details occur away from our websitesSome techniques used to gain access include using malicious software to capture a user's keystrokes and Internet activity, trying commonly-used passwords, and sending fraudulent emails requesting recipients provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, please visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

first, let me explain that the TV was refused upon delivery and that made my purchase through Best Buy when the TV still had not arrived on July 7thAs I told your representative, the carrier had already scanned that the delivery was left at my door before I intercepted her and refused the deliveryShe took it back with herThis also points to how ludicrous it is to use the USPS fir such expensive items as the carrier was walking away, back to her truck, and had simply left the TV, with its visible wrapping, on my doorstep for anyone to come by and steal! She had not even rung the doorbell! I happened to catch her by sheer accident! As for a "special exception" for using other carriers over the USPS to my address only, well, I've been promised this before, back in December, when the same exact issue happened with an XBox One that I had ordered and was ridiculously delayed by the Post OfficeNothing changed, and the majority of my items arrive by USPS, regardless of if it is not a "third party" vendor Finally, the spelling of my city is Overland ParkIt troubles me that you can not even get this correct when you are responding to a complaint about delayed delivery services! Sincrerly, [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I wish to thank Amazon.com for their repeating to me their policy on how to file a review and a complaint in reference to a company on the Amazon website However, this in no way solves the issue of a fraudulent (ghost) company doing business on Amazon.comAs of this response the Sage Kitchen Ware pepper grinder is still for sale with absolutely no change to their ad siteThey still say that they have a life time warranty, customer service, and excellent ratingsThat is a total fabricationI explained to the associate that assisted me initially as to this company's fraudHe obviously did not pass it on to the department that checks out companies for fraud as nothing was done to solve this situationI was able to determine that Sage Kitchenware was a fraud within the span of a dayAmazon has had since 08/10/to determine this and nothing has been done, Sage is still selling without abateAlso, their review policy does not explain to the person making the complaint as to the length of time it will take, the determination, or any response at allThe entire process is done in secret with the person making the complaint left out in the coldThis is no way to run a company! Change is called for but as there has been no update in reference to Sage Kitchenware I doubt there will be

Hello from Amazon.comWe have reviewed this complaint related to the order [redacted] We were able to take the actions requested by the customer and refunded them in full for this orderA total refund of $was completed on May 10, The original payment method used to place this order was refundedIn summary, we have taken the actions requested by the customer and refunded them for the full amount of this orderWe apologize for the inconvenience causedThank you

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous conversation with you, and I'm very sorry about the incorrect information you received.Upon checking I see that a refund was issued to your Visa on December 19, for $In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYou can view details of the completed refund on your Amazon.com account: http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helps! We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've restored access to your accountAlso, I see that we've sent an e-mail regarding the reinstatement of your account on April 17.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about delay of your order[redacted] , We typically notify customers whenever such delays occur, and I sincerely apologize that you were not notified in this case.To compensate for the inconvenience, I've extended your Amazon Prime membership by one monthThe membership will renew now on Friday, June 16, 2017.I've shared your comments as a feedback with our shipping department for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know that you have not received a refund for the order # [redacted] which you've returned to the sellerThis is definitely not what we want our customers to experienceI've checked your correspondences with the seller and found that you've also contacted the seller from your end regarding this order - This was the correct action to be taken.Since the seller did not refund to you for this order, you're eligible to file an A-z claim.For your convenience, I've submitted an A-to-z Guarantee claim on your behalfThis way you'll be able to receive your complete refund for this item.Processing should complete within 1-weeks of the date the claim was submittedOnce approved, please be assured that your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseSo, I'd request you to please wait for few business days for the claim to get approved.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello [redacted] I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.Amazon processes payments for Amazon Flex Delivery Partners on Tuesdays and FridaysYou will be paid through a direct deposit to the bank account you providedDepending on your bank's processing time, it may take up to five business days for your funds to appear in your account.Our records reflect the payment information associated with the Amazon Flex account on file was update on March 16th and was incomplete, requiring additional informationPlease note that when an account number is updated, depending on your bank the next payment cycle may be delayed three to five business days while the account is validatedYou may want to contact the bank directly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya RaniAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item.Please do understand that we are unable to send replacement or refund for the itemAmazon.com is not able to resolve problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that title for such items pass to you upon our delivery to the carrier.'We can only able to provide refund or replacement only within days of delivery of your order.Here is the link to our Conditions of Use:http://www.amazon.com/conditionsofusePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I do not want automatic renewal, when it was cancelled a year ago why would you put it on automatic renewal and why are your associates telling me different stories every time that I call Your advertising for free shipping confuses people to get scammed into buying prime and I am not happy with this Make sure that all of my automatic subscriptions are set to NO automatic renewal, I do not want to go through this again next year Your associate told me that your company has been trying to charge my card for this since March and the card on file was not the one that was used to charge me a monthly fee so yes it was fraud on all levels!!! I want to be compensated for my troubles this has caused me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because the"no fault" was not visible on the site when I purchased the boots Please advise if it's there and I don't see itThe boots were not received in a clean manner and the front of the left boot is a tad worn lookingThey were completely unwrapped outside and inside and placed in a not too new boxThere is a small tear at the seam and some incomplete stitching areas Most importantly, they lack support and are not comfortable - sorryI don't think the quality is there, though I've bought Bearpaw before and had no problems and Amazon always delivered covered boots I don't have a smartphone and will try to get someone to photograph this as soon as possible Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You haven't given me any kind of solution! You just repeated the same exact thing as the last response! Itembizarre, the seller of this item, also will not do anything because of the mess you've created when you refunded then recharged my bank accountThey only see record of you refunding me but not recharging my accountWhy is that? They also stated that it's an Amazon fulfilled item which means it's in YOUR warehouse and not in their possessionYou've completely neglected to do anything to resolve this situation, in fact you've only done things to make it worse! Sincerely, [redacted]