Amazon.com

Hello,We are unable to assist the buyer for this transaction as the buyer did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.In summary, the buyer is not eligible for a refund for this transaction as they have not...

contacted the seller or Amazon within the contact/return window period.Sincerely,

Hello,We have reviewed this seller’s account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/26/2017. Thanks, Seller PerformanceAmazon.com

Complaint: [redacted]
I am rejecting this response because: This is just a copy and paste of the same response. Clearly, Vijay is not equipped to properly review and address my concerns. I would like a response from Vijay's supervisor, or someone with more authority who is empowered to be compassionate and understand what a huge mistake Amazon is making. It's absurd that Vijay or anyone else at Amazon expects me to continue as a customer after robbing me of $4,000. Amazon is losing all of my business and all my family's business which is way more than the $4,000 that has been stolen from me by Amazon. Amazon is breaking the law and needs to be held accountable. If this is not rectified soon, you can expect to hear from my lawyer.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This clearly reinforces my complaint that Amazon does not review the entire history, or understand what is going on. I have addressed this many, many times and gone around, and around about the incompleteness of this type of response.Amazon told me I had to allow the buyer to ship the package back to me and inspect it.  I voiced my concerned, because I saw no point in having the buyer ship  a box back to me, that did not contain the lens I shipped him, but was told (and can show proof) that I had no choice and amazon threatened to refund the buyer instantly if I did not accept the return. However I was assured that once it was returned I would be able to reject the refund because the Item was not the same.   The apartment where the package was shipped signed for the box.  Because I was forced to accept a return, I signed for the box.  I'm not arguing about that the box that was returned was indeed the box I sent, but it did not have the Nikon Lens in it, it had D batteries, which did not weigh the same amount as the box when I shipped it.  Thus, the buyer shipped back something in place of what I sent him.I have proof I bought the lens from Adorama, I've filed a police report, volunteered to sign a sworn statement that I shipped the lens, and have reported it stolen to Nikon who will turn it over to police if it is ever shipped in for repair, but the only responses from Amazon are partial, incomplete and often time irrelevant responses from Amazon.If this is the whole reason I was not refunded, then you should review the communication that clearly stated - I had no choice in the matter because of what Amazon was telling me.  This is so clear that no one has the whole view of what went on, and this is a perfect example of the horrible business practice.  If amazon's policy is to "err on the side of the buyer" then that is fine, refund the buyer - but ALSO refund me!
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
That is not true. Amazon gives special permission for someone to have two separate accounts. Which I got. This account got suspended before that account so it can not be because of that claim. And that account as well got suspended for the same reason as this account because of amazon overstock loads that I sold on Amazon and Amazon claimed it's counterfeit. I beg of you not to let these Amazon bullies get away with ruining a my families livelihood. Sincerely,[redacted]

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I've checked and confirmed from our account specialists team that your account has been closed due to the usage of Gift cards from Unauthorized sources.We have already sent multiple e-mails regarding the same and we are unable to reinstate the account here.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that this order experience from market place seller has been a disappointment. Even though your purchase...

was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I've checked your order #[redacted] and see guarantee claim was filed and our team is investigating the issue with seller. You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[Order ID][redacted] Processing should be completed within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.I understand you would like to get item instead refund. Unfortunately, we won't be able to replace items that are sold by sellers, as Amazon acts as venue of exchange and all the fulfillment is processed by sellers only. If you want the item, we request you to reorder the one from the link below -https://www.amazon.com/dp/B019NFX4J6I hope that the seller can quickly resolve this problem for you, and that you'll feel comfortable returning to our site in the future. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,We have issued a refund of all previously charged Professional Subscription fees related to this account. To prevent additional fees from being charged, we would suggest the seller log into their Seller Central account and downgrade to Individual status. https://sellercentral.amazon.comThe current balance for the account is $79.98. In order to receive these funds, we would ask the seller to add their deposit information to the seller account so an ACH transfer can be made on the next eligible disbursement date. Alternatively, if the seller would prefer to receive a paper check, they can contact Seller Support to terminate the account and issue the funds by mail. Please note our manual check process can take as much as six weeks, so we would typically recommend adding a deposit method for faster resolution. Our Seller Support team can be reached by using the "Get Support" link a the bottom of just about every page within Seller Central.

Hello [redacted],I'm Sandhya [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order #1[redacted] and see that your Bank Account was used as a payment method for...

this order.In general we charge the order when it ships. Most of the orders from our Marketplace sellers may be charged at the time of purchase.Even though your debit card appears to be a credit card, please assured that your debit card will be charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your order and understand your concern with the Order #[redacted] delivery....

On checking the order I see it was placed with Standard Shipping. Some items listed on our site may only be shipped via Standard U.S. shipping or No-Rush Shipping. In this case, your "GIOVANNI COSMETICS - Eco Chic Direct Leave-In Conditioner- Weightless Moisture For All Hair Types (8.5 Ounce)" was listed as containing hazardous material. Amazon Prime members still receive free shipping on these items if they're designated as eligible for Amazon Prime. However, we're unable to ship them via expedited shipping methods. These items are noted with 4 – 5 day delivery messages in your search results and on the product page. We've not changed the available shipping speeds for Prime eligible items. We've updated the Prime messaging on items not available for Two-Day Shipping due to special shipping characteristics. Items that cannot be shipped within two days will now have a message adjacent to the price on product detail pages and checkout indicating there is Free shipping.If an item is not eligible for Prime Two Day Shipping it will be only available to be shipped via Standard Shipping. Further, I also confirm the order was delivered by the given delivery date. You can find more information about Prime eligible items here:www.amazon.com/gp/help/customer/display.html/?nodeId=201118050Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you had trouble with your order #[redacted]5 and OJCommerce couldn't assist you. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. For eligible orders, you can file a claim by entering your order number [redacted] here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:I have already done followed the above protocol multiple times.I can not provide any additional information Amazon has removed it from my account and from the system, which was part of my complaint!I have included my account profile login.   They can make all transactions visible and review previous buyer comment and see they are in contradiction.  I also filed a complaint against the buyer with no communication or resolution from AMAZON.  It is for the above reason I am rejecting their response.thankyou...
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:cred
The response issued from Amazon is not even relevant to this complaint at this point.  The response is in response to the fact that they fraudulantly charged my credit card for $16.50 plus tax for shipping charges on an order that was supposed to have free shipping.  Due to their fraudulant activity, I will NOT accept a partial refund for the shipping charges that never should have been incurred to begin with.  Communicating with this company is a joke as well!  You cannot speak to a supervisor upon request and most reps speak little to no English.
Furthermore, my final item from the original complaint has shown an updated arrival time of today and has NOT left Amazon again!  Unbelievable business practice from a company!!!
At this point, I am simply requesting any and all charges incurred by Amazon be reversed before I am forced to take further legal action due to their unauthorized charges to my credit card account.
 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I had receded and accepted the partial refund via e-mail  to the seller on 23, March. But the seller still don't respond me. As the first e-mail to seek help from your service which help me to get the totally refund and needn't return them back, the a-z guarantee was applied by your help. Now the a-z was cancelled,  I felt very angry that I receded a lot and accept the seller's $55 partial refund, the seller didn't replay me till now.  The attachments were evidence which proved my speech. Now I apply to Revdex.com to help me arbitrate the whole dispute, I expect the whatever a-z guarantee was applied or not the amazon should protect customers' reasonable profit and punish those violated trade rules seller.
Sincerely,
[redacted]

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble using your gift card that you've purchased.In order to help you in this, I've...

personally reached out to our Gift card Escalation team to look into it.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The returned item was postmarked within the 45-day time frame, and an Amazon customer service representative told me that a postmark date within the 45-day time frame qualifies me for the A-Z policy refund. Also, the tablet was delivered to the seller, according to tracking by the US Postal Service. Millions of people receive mail this way daily, and the seller is no exception. The package was delivered, and I am not responsible if the seller lost the package once it was in the seller's possession. I would like a refund, or a tablet that works that is comparable to the one that I ordered.  Thank you.
Sincerely,
[redacted]

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm very sorry for the inconvenience you experienced in this case.I understand your concern about the multiple charges on your card. In this regard, I've contacted...

our appropriate team, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I'm not able to refund your Amazon.com Gift Card because it looks like the card was purchased in a physical store. These gift cards are a bit different, as they aren't associated with an Amazon.com order.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards..I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the futureRegards,Purna C[redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], I'm sorry for your experience with us recently, I understand you are upset.I've checked the order...

confirmation email that was sent to you on June 13, 2017 and see that the estimated delivery date given was Wednesday, June 21 -Saturday, June 24 2017. This means your package would have arrived before June 24, 2017, however, you've cancelled the order.You may go ahead and re order the item from us, here's the link:https://www.amazon.com/dp/[redacted]Please know, we will not be able to price match the new order or compensate the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted]I am rejecting this response because: Again, this person does not listen.  If I had kept the emails that I received we wouldn't have a problem.  As it is Amazon sends me over 8 emails a day.  I am not going to keep any of them.  This has become a farce---I'm basically being accused of being a liar, and not a loyal customer for $5?  Its a bit ridiculous as in this month alone I've spent hundreds at amazon.  Its good to see the level a customer care these people actually provide...zero.  
Sincerely,[redacted]