Amazon.com

Complaint: [redacted]
I am rejecting this response because: I had receded and accepted the partial refund via e-mail  to the seller on 23, March. But the seller still don't respond me. As the first e-mail to seek help from your service which help me to get the totally refund and needn't return them back, the a-z guarantee was applied by your help. Now the a-z was cancelled,  I felt very angry that I receded a lot and accept the seller's $55 partial refund, the seller didn't replay me till now.  The attachments were evidence which proved my speech. Now I apply to Revdex.com to help me arbitrate the whole dispute, I expect the whatever a-z guarantee was applied or not the amazon should protect customers' reasonable profit and punish those violated trade rules seller.
Sincerely,
[redacted]

Hello [redacted],I'm Sandhya [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order #1[redacted] and see that your Bank Account was used as a payment method for...

this order.In general we charge the order when it ships. Most of the orders from our Marketplace sellers may be charged at the time of purchase.Even though your debit card appears to be a credit card, please assured that your debit card will be charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Amazon's reply is the same copy-pasted reply that I got from them many times. This, and the fact that they promised me many times over the phone that the negative feedback will be removed and that someone from their feedback-removal team will call me, none of which had happened, shows their contempt for their sellers. Amazon's feedback removal criteria being very strict is a problem for honest sellers who provide impeccable customer service to Amazon's marketplace buyers and who are sometimes being extorted by dishonest buyers who exploit Amazon's feedback policies for nefarious purposes. If they had truly read the messages from the buyer, they would have understood that the item I provided on order [redacted] was factory sealed and in a perfect condition. It was not "defective" as he wrote in his feedback, not at all. There is a sticker on the item stating that the digital code expired in 2015 but that is because this blu-ray movie was released in 2013 and Disney offers digital codes for a limited time only. All movie studios do the same. In most cases, its easy to redeem a digital copy even years past its expiration date. It does not make this item "defective" in any way, shape or form. Amazon does not allow sellers to offer any item description on a factory sealed item. It is only possible to do so on a used item. If Amazon would like to notify buyers that a digital copy might be expired, they can update their item description. I cannot offer this; that's how your system is designed. There for, there was absolutely no fault on my end. I'd like to refer you to the message I received from Seller Support on March 25th [CASE [redacted]] regarding Order ID: [redacted]: Greetings from Amazon Seller Support,Thank you for contacting us.I have reviewed your email and understand your concern is regarding Order ID: [redacted]. I apologize for the inconvenience caused to you regarding this issue. It is my pleasure to assist you in this regard.I need to inform you after research on the Order ID: [redacted]. We found that there is no fault from your end. You describe your item in a proper way. As I have checked the tracking details and found that the order is delivered to the buyer address.I'd like to also address the customer service the buyer received, which he wrote was "aweful" in his feedback. The item was ordered on Wed, Mar 21 and was delivered just 2 days later on Mar 23. The buyer's messages to me were replied to immediately. When the item was returned, he got a full refund for 100% the cost of the item plus the cost of shipping both ways in less than 1 hour. The service he received from me was impeccable.This negative feedback it illegitimate. The item description is written by Amazon, not me. The product was brand new. The buyer himself, in his first message to me writes that the only issue is the expired digital code. His statement directly contradicts what he later wrote in his negative feedback. The service was in the highest standards possible. The feedback is a list of malicious lies about the item, about the service and about my business. Those lies were written and posted as a warning to other buyers because I refused the buyer's demands to pay him more money. I've done nothing wrong by Amazon's own standards. I'm dealing with an abusive and unreasonable buyer. I ask Amazon once again to please remove it. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have already done followed the above protocol multiple times.I can not provide any additional information Amazon has removed it from my account and from the system, which was part of my complaint!I have included my account profile login.   They can make all transactions visible and review previous buyer comment and see they are in contradiction.  I also filed a complaint against the buyer with no communication or resolution from AMAZON.  It is for the above reason I am rejecting their response.thankyou...
Sincerely,
[redacted]

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you had trouble with your order #[redacted]5 and OJCommerce couldn't assist you. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. For eligible orders, you can file a claim by entering your order number [redacted] here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: This clearly reinforces my complaint that Amazon does not review the entire history, or understand what is going on. I have addressed this many, many times and gone around, and around about the incompleteness of this type of response.Amazon told me I had to allow the buyer to ship the package back to me and inspect it.  I voiced my concerned, because I saw no point in having the buyer ship  a box back to me, that did not contain the lens I shipped him, but was told (and can show proof) that I had no choice and amazon threatened to refund the buyer instantly if I did not accept the return. However I was assured that once it was returned I would be able to reject the refund because the Item was not the same.   The apartment where the package was shipped signed for the box.  Because I was forced to accept a return, I signed for the box.  I'm not arguing about that the box that was returned was indeed the box I sent, but it did not have the Nikon Lens in it, it had D batteries, which did not weigh the same amount as the box when I shipped it.  Thus, the buyer shipped back something in place of what I sent him.I have proof I bought the lens from Adorama, I've filed a police report, volunteered to sign a sworn statement that I shipped the lens, and have reported it stolen to Nikon who will turn it over to police if it is ever shipped in for repair, but the only responses from Amazon are partial, incomplete and often time irrelevant responses from Amazon.If this is the whole reason I was not refunded, then you should review the communication that clearly stated - I had no choice in the matter because of what Amazon was telling me.  This is so clear that no one has the whole view of what went on, and this is a perfect example of the horrible business practice.  If amazon's policy is to "err on the side of the buyer" then that is fine, refund the buyer - but ALSO refund me!
Sincerely,
[redacted]

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I've checked and confirmed from our account specialists team that your account has been closed due to the usage of Gift cards from Unauthorized sources.We have already sent multiple e-mails regarding the same and we are unable to reinstate the account here.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted],I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the issues you've experienced with the Battery for...

Apple Macbook Pro.Upon checking the order, I've found out a full refund of $40.99 has been issued on February 24, 2018. Refunds through Amazon are processed within 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with pricing issue. This is certainly not what we want our...

customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems. I've escalated this directly to the appropriate Management Teams. We value your feedback and realize your experience reflects on our company as a whole.The [redacted] were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occur. I'm sorry for any disappointment this causes.I've checked the details for order #[redacted], and can confirm that it's canceled. This canceled order will appear in the Cancelled Orders section of Your Orders www.amazon.com/yourorders. You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: This is just a copy and paste of the same response. Clearly, Vijay is not equipped to properly review and address my concerns. I would like a response from Vijay's supervisor, or someone with more authority who is empowered to be compassionate and understand what a huge mistake Amazon is making. It's absurd that Vijay or anyone else at Amazon expects me to continue as a customer after robbing me of $4,000. Amazon is losing all of my business and all my family's business which is way more than the $4,000 that has been stolen from me by Amazon. Amazon is breaking the law and needs to be held accountable. If this is not rectified soon, you can expect to hear from my lawyer.
Sincerely,
[redacted]

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that the order you have been placing is getting cancelled by our account specialist. I do...

apologize for the inconvenience caused.
Our account specialist reviews the orders and when suspects that there was some unauthorized activity or if our system feels that you have not placed the order, it will get cancelled due to security reasons. I can understand that this would be frustrating. However, our customer's account security is much important for us.
I've now teamed up with our account specialists and confirmed that the orders are placed by original account holder and the issue is now fixed. You can now reorder the item and be assured that it will not be cancelled.
To makeup for the inconvenience, you can reorder the item with shipped by amazon with one day shipping and we will refund the one day shipping costs.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello from Amazon.com,We have issued a refund of all previously charged Professional Subscription fees related to this account. To prevent additional fees from being charged, we would suggest the seller log into their Seller Central account and downgrade to Individual status. https://sellercentral.amazon.comThe current balance for the account is $79.98. In order to receive these funds, we would ask the seller to add their deposit information to the seller account so an ACH transfer can be made on the next eligible disbursement date. Alternatively, if the seller would prefer to receive a paper check, they can contact Seller Support to terminate the account and issue the funds by mail. Please note our manual check process can take as much as six weeks, so we would typically recommend adding a deposit method for faster resolution. Our Seller Support team can be reached by using the "Get Support" link a the bottom of just about every page within Seller Central.

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble using your gift card that you've purchased.In order to help you in this, I've...

personally reached out to our Gift card Escalation team to look into it.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
That is not true. Amazon gives special permission for someone to have two separate accounts. Which I got. This account got suspended before that account so it can not be because of that claim. And that account as well got suspended for the same reason as this account because of amazon overstock loads that I sold on Amazon and Amazon claimed it's counterfeit. I beg of you not to let these Amazon bullies get away with ruining a my families livelihood. Sincerely,[redacted]

To Whom It May Concern:
 
My name is [redacted]. I submitted a complaint against Amazon.com this evening concerning a delivery. I put down the amount of my purchase of two (2) of the Vakind Weekly Medicine Storage 7 Day Tablet Pill Sorter Organizer Box Holder Container for $46.72. It should...

have been $6.72. Could you please make the change for me on my complaint?
 
Thank you.
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:cred
The response issued from Amazon is not even relevant to this complaint at this point.  The response is in response to the fact that they fraudulantly charged my credit card for $16.50 plus tax for shipping charges on an order that was supposed to have free shipping.  Due to their fraudulant activity, I will NOT accept a partial refund for the shipping charges that never should have been incurred to begin with.  Communicating with this company is a joke as well!  You cannot speak to a supervisor upon request and most reps speak little to no English.
Furthermore, my final item from the original complaint has shown an updated arrival time of today and has NOT left Amazon again!  Unbelievable business practice from a company!!!
At this point, I am simply requesting any and all charges incurred by Amazon be reversed before I am forced to take further legal action due to their unauthorized charges to my credit card account.
 
Sincerely,[redacted]

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your order with our marketplace seller, PoschTJ, has been cancelled on March 18.I understand the...

cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.While an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sales are excessive, we'll take action.The Nintendo Switch is available from another seller on our site. If you're interested in placing a new order with another seller, go to the page below to see the offers available:http://www.amazon.com/gp/offer-listing/B01MUAGZ49Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I'm not able to refund your Amazon.com Gift Card because it looks like the card was purchased in a physical store. These gift cards are a bit different, as they aren't associated with an Amazon.com order.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards..I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the futureRegards,Purna C[redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account on order#[redacted].When you...

place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations.Even though you placed a single order, your purchase may be split into multiple shipments. Since we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipments. The total amount charged should add up to the amount displayed when you placed your order.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com