Amazon.com

Hello,The seller's account is still under reviewWe will send them an email when our review is complete Regards, Amazon.com Seller Performance

Revdex.com:I realize that I took too long to open my package and had passed the day period to notify the seller but I still feel cheated I never expected to have to go I'm very hurt and it may take some time, if ever, that I will make any future purchases through Amazon I'm aware that I'm just person but I have over 2,through this...just a thought, what if this had been a present for my family and it came with a hole in it ???"friends" on Facebook that read my posts!!!Sincerely, [redacted]

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding caused regarding the delivery of your order # [redacted] While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct.Your order has been shipped on January and delivered to you on January which is days after your order is shipped.As mentioned, Prime two-day shipping offers delivery of items two business days after the item is shippedWe’ve set a pretty high bar with fulfillment of orders, much of our merchandise does in fact ship out on the same day the order is placed and is delivered two business days later with Prime.I'm sorry, but we cannot offer any compensation for this issue.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding deletion of your reviews.In order to investigate this, I've personally contacted our reviews team to check it and provide information on removal of your reviews.As soon as we receive information, I'll get back to you with more information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: my complaint was about the person that hung up on me and those that did not speak English, not about the refundThe refund was my reason for calling, and was resolved when I called back a second time and spoke to Shaneese Sincerely, [redacted]

We have decided to reinstate this account and an email was sent to them informing them of this decision on May 8th, Thanks, Amazon.com – Seller Performance

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you did not receive the package although tracking shows delivered[redacted] , once the tracking details are updated as delivered, we will not be able to refund or replace the item according to our policies, please accept my apologies for any inconvenience this situation may cause.Due to the value of some items, an adult signature will be required at delivery for certain ordersSome carriers, such as UPS, allow customers to set their delivery preferences on their websiteHowever, the signature requirement from Amazon will override these delivery preferences.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] , I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the refund issues with your recent orderI'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.We appreciate your understanding and look forward to following up with you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon is not willing to contact there seller and ask that they at least contact me back since I have messaged the seller twice and still have not recieved a response from themI just want my product swapped out with the same one or a similar oneSincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order # [redacted] and I appreciate you taking the time in bringing this to our attention.I understand this order wasn't delivered on time and the delivery was rescheduled without your consentWhile I see that a full refund has been processed for this order, I've engaged our internal team for an investigation regarding the delivery being rescheduled without your consent.I'm personally following up with this issue and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear about the poor experience you’ve had with your textbook rental returnsI understand the importance of having your rentals processed correctly to avoid future chargesIt’s disappointing this wasn’t your experience with your recent textbook rental order.I see that we applied the buyout charge of $for Problems in Contract Law to your account because we didn't receive your textbook on or before its extension due date of August 11, The rental and extension fees you've already paid were deducted from the full buyout price listed at the time of rentalYou can check the purchase price for the book:https://www.amazon.com/ [redacted] Normally, Amazon can no longer accept a return for this item once buyout charge is appliedHowever, I've made one-time extension and created a textbook rental label that may only be used for the return of Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook)To avoid late charges, please return your book to the carrier.Follow the link below to print your mailing label:https://www.amazon.com/gp/rental/ [redacted] Pack the textbook(s) you wish to return, including the packaging slip, and apply the return shipping labelThe package must be dropped off with the carrier listed on your return label.It can take up to two weeks for us to receive and process returned packages, so if you returned the original order recently, it's possible that we haven't yet processed the returnOnce it's been processed, we'll request the appropriate refund to your credit card.Once you return the book please let us know when the package was sent.I hope this explanation clarifies thisI do want to assure you that our practices at Amazon.com are in compliance with all applicable laws.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the refund for the Camelbak Products Arete Hydration PackWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Customer Service Team and the seller on October 7, 2016, is correct.In general, we'll issue a full refund when an item is returned in new condition within days of the delivery dateBecause of the circumstances, I've made one-time exception in this case and requested an advanced refund of $which will appear in the next 3-business days as a credit on the original payment method used for the order.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Follow the link below to find instructions and a mailing label for returning the items from replacement order:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print the label for youAlso, public libraries usually have computers and printers you can use--often free of chargeAlternatively, Amazon can mail you a label for a $chargeIf you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your returnOnce you've shipped the return, you can track your return on its way back to us here:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAYou can help us improve the return experience by completing this survey: https://www.amazon.com/gp/html-forms-controller/CS_Return_CreationYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil [redacted] A.Amazon.comhttp://www.amazon.com

Thank you great service :) Revdex.com and Amazon makes me fell safe Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello Mrs [redacted] ***,I'm sorry for the misunderstanding that had happened in the previous contact.You'll need to contact our account specialists by phone using the following link for a manual password resetThey're available hours a day, days a week.http://www.amazon.com/gp/help/customer/express/c2c/popup.html?c2cId=c9debde...⇄ hope this helps! We look forward to seeing you again soonRegards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any misunderstanding regarding the refund for your Tra#TRN [redacted] I've checked and see that we've issued a promotional credit of $to your account on August 29, I also see that partial amount of $was applied on order # [redacted] , placed on August 31, Your remaining promo balance is $4.52.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220I hope this information helps and we look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your recent order# [redacted] this is certainly not what we want our customers to experienceI've looked into your contacts and I'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your correspondence, I've checked your account and see that when you had contacted our Customer service on December 23, the shipping method on your order was upgraded, due to which your payment card was charged $instead of $However, I can confirm that we've issued a full refund of the shipping charges in the amount of $on December 31, The refund should appear on your account in 2-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balanceI've also resent the confirmation emails for your reference.Again, I'm sorry for the time you've spent dealing with these issuesI realize instances like these may affect our customer’s decision to shop with us in the future, I hope you'll give us another chance in the future.Thank you so much bringing this up to our attention and for being a valued customer over the yearsWe appreciate your business and look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire Kids Edition Tablet, 7" Display, Wi-Fi, GB, Pink Kid-Proof Case".I've looked at your order details and see that it has been more than days from the delivery date when you received your Kindle.You can return any new Kindle device that you've purchased or received as a gift for a full refund within days of the original delivery dateIf you return your Kindle device outside the posted return window, we may issue a partial refund as outlined on our Help pages:http://www.amazon.com/devicereturnpolicyHowever, I've made an exception to our standard procedure and requested a full refund of $on the orderAs a one time exception, there's no need to return the item to usThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The response did not contain an explanation for why the order was cancelled If a "pricing error" in the product advertisement occurred, then Amazon would bear the risk of such mistake If Amazon is now unable to ship the products pursuant to the original sale, and if Amazon is unable to discount the product prices to equal the purchase sale prices, then Amazon should apply an account credit for an amount equal to the difference between the current prices and the former sale prices.It appears that the products are currently being advertised on Amazon.com for $and $17.49, or $total My order total for both products was $ Therefore the amount of the applied credit should be $ If Amazon accepts this resolution and applies the credit, I will place a new order for these products at the current prices Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Actually the Amazon customer support helped me with other product price match after the one I just emailed you beforeSo don't say that you can just do ONE time exceptionIt is just shown that if you value your customer and businessIt's okay you don't want to do anything, but you should know now there are many other places have better price and customer support than Amazon.com, especially Costco, which not only price/quality is very good but has best return policy and customer supportI purchase on Amazon because I used to believe Amazon has best customer supportHowever if that is not the case, I will not continue my Prime membership next year, and avoid buying on AmazonI actually heard many complaints from my friends that Amazon are not that good as beforeSo I am not surprise on thisThanks you!Sincerely, [redacted] ***