Amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order # [redacted] This is certainly not what we want our customers to experience.In this case, I would like to inform you that In-app items aren't returnable after purchaseHowever, because of the circumstances, I've issued a refund in the amount of Coins as an exception.After the refund has been issued, the item may no longer be available.Once processed, you can also see your refund here: https://www.amazon.com/gp/digital/your-account/order-summary.html?orderID= [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response, because I would still be able to use my gift card if Amazon didn't buy diapers.com and shut down diapers.com websiteBecause diapers.com no longer exists, Amazon is liable for all its debts Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not yet received a resolution or refund Sincerely, [redacted]

Hello *** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your accountIn this case, I need to look into the problem with our appropriate team, and it'll take a bit more time than usualI'd like to inform you that I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since a refund has been issued Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:this is the same response I got last timeI have emails saying they were going to send me a different tablet not the one that got lost in transit Arnold is straight lyingI have sent you guys the emails and I feel like I'm getting no real help at all.I want them to send me a tablet from the manufacturerOr the money to buy one from someone elseI don't feel like I should pay the difference for their In writing mistakes promising something now that they don't want to do after there employee said it was being done in writing! Sincerely, [redacted]

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about delivery date for your ordersWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.Looking into your orders, I confirm that your orders will be deliver as the estimated delivery date listed in your orders.Please understand we aren't able to offer same Prime shipping benefits to Alaska, hence FREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesWe're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rateI see that the orders have already entered the shipping process and will soon be shippedOnce shipped, you will receive an email confirmation from us mentioning the delivery date.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkoutIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can learn more about about our Prime Shipping Benefits here: [redacted] Also, I've shared your comments with our appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery of your package.I've checked and see the order was successfully delivered to the given address on August I also see that one of my colleagues has issued a $gift card as a goodwill gesture from our end.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the recent issue you've had and appreciate you taking the time to bring these to our attentionWe always hope our customers have a rewarding shopping experience, and I'm sorry that wasn’t the case hereI'll do my best to address your concern.I'm sorry that your order was delivered to you later than the guaranteed delivery dateThis order was shipped from our fulfillment center via fedex carrier.I've raised this issue with the fedex company looping in our Amazon transportation team to investigate what happened with this delivery and why it was delayed by one dayWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I've refunded the $shipping charge for your orderYou'll see the refund to your payment card in the next 3-business days.***, thank you for bringing this issue to our attentionWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

HelloYour reserved funds will be disbursed to your bank account on file on or after 03/09/ We may not respond to further emails about these funds prior to 03/09/2018.Sincerely, Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I sent the information requested but the issue remains openI did not receive any notice from Synchrony Bank that the issue is rectified Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While I appreciate the feedback, it does not yet indicate the issue has been resolved I will accept a response indicating that this issue has been fully resolved.Sincerely, [redacted] ***

Thank you for your inquiry, We are unable to give this vendor $as they did not make this amount of money As has been communicated to the vendor several times, there was an issue where their payment summary page was displaying an incorrect amountThis has since been fixed, and all figures displaying on their payment page are accurateThe correct sales figure for this time period is $which has been disbursed to the vendor Further, to protect the privacy of our employees, we will under no circumstances release the full names, phone numbers and addresses of our associates or management to a vendorThe vendor is welcome to mail us at the corporate office at the following address, or contact our Advantage associates using the Contact Us option in Vendor Central.Amazon.com P.OBox Seattle, WA 98108-We apologize for the issues the vendor has faced regarding their account, but we will not be paying them for sales that do not exist

Complaint: [redacted] I am rejecting this response because: I was initially asked for and was granted a RMA I was never told about Amazon's risk of loss clause when I initially requested a refund I was told by multiple Amazon supervisors & associates to expect a refund by multiple times (I have the chat transcripts) Amazon recommended pursing resolution with UPS and local law enforcement aUPS specifically told me that Amazon's contract with UPS specifically says that Amazon customers are not to seek resolution with UPS but to contact Amazon directly bLocal law enforcement told me the issue seems to be internally related to Amazon because the package seal was unbroken and a thief would just steal the entire package instead of putting two tuna cans - thus they refused to open an investigation into the matter cUPS said that it does not weigh pre-packaged packages because the weight is already on the label This is unacceptable and not a resolution Amazon required no signature when the package was delivered for a package worth over $dollars The package arrived nearly an hour before I arrived home UPS also said that Amazon has specifically required UPS to not include Signature Confirmation on Amazon packages in order to have better success in meeting promised shipping windows While I don't have a problem with Amazon policy, please stand by your shipping model and take ownership over your errors in your policy when the policy specifically prohibits recourse by your customers This is not the world class customer service that Amazon has garnered a reputation for Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as the refund is processed as statedThank you Sincerely, [redacted]

Greetings from Amazon.com,We are able to verify that the seller purchased shipping and insurance from UPS for Order ID [redacted] We would ask the seller to continue to work with UPS regarding the insurance claim for this shipmentPlease note that Amazon cannot influence or override UPS's decision to deny the damage claim UPS can be reached at 1-800-PICK-UPS If the seller needs this item returned to them, we would ask they work with the customer that received the damaged product.Thank you

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the gift card isn't working from the order # [redacted] I'm sorry for any inconvenience caused.To help you with this, I've reached out to our internal team and working on thisI'll be personally following up with this issue and I assure you a write back to this email address in 3-business days with an update.I appreciate your patience and understanding in this regard.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for your recent experience was not up to our usual high standards.We understand that customers who select same day delivery want to receive their orders on same day, I'm sorry to learn of this late delivery and appreciate you bringing your concerns to our attention.We realize the delay in delivery has caused inconvenience and I know, disappointmentI wouldn’t fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and our carriers to ensure we're meeting our delivery estimatesIt's as disappointing for us to learn of these delivery misses as it is for our customers.Please be assured that we'd review all the feedback you've provided and will be taking it into consideration as we plan future improvements for our delivery services.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I understand that you have already shipped the item I ordered back in July to someone else who paid a higher price I also understand that once again, this item is out of stock The resolution I am looking for is assurance that the next time the item is in stock (and I will be watching out for that), it will be immediately shipped to me at the original price at the time of my order, as should have happened this time Thank You Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you are upset.I've checked your correspondence with them and please accept my apologies for the incorrect information provided by themAs you know, $for the order cost was placed using courtesy/promotional credits and $from your payment card, which is refundedYou do not receive a refund for any promotional discounts or coupons that were applied to an order.I'll ensure to pass any training opportunities to my colleagues who provide incorrect informationPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com