Amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear about the poor experience you’ve had with your textbook rental returnsI understand the importance of having your rentals processed correctly to avoid future chargesIt’s disappointing this wasn’t your experience with your recent textbook rental order.I see that we applied the buyout charge of $for Problems in Contract Law to your account because we didn't receive your textbook on or before its extension due date of August 11, The rental and extension fees you've already paid were deducted from the full buyout price listed at the time of rentalYou can check the purchase price for the book:https://www.amazon.com/ [redacted] Normally, Amazon can no longer accept a return for this item once buyout charge is appliedHowever, I've made one-time extension and created a textbook rental label that may only be used for the return of Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook)To avoid late charges, please return your book to the carrier.Follow the link below to print your mailing label:https://www.amazon.com/gp/rental/ [redacted] Pack the textbook(s) you wish to return, including the packaging slip, and apply the return shipping labelThe package must be dropped off with the carrier listed on your return label.It can take up to two weeks for us to receive and process returned packages, so if you returned the original order recently, it's possible that we haven't yet processed the returnOnce it's been processed, we'll request the appropriate refund to your credit card.Once you return the book please let us know when the package was sent.I hope this explanation clarifies thisI do want to assure you that our practices at Amazon.com are in compliance with all applicable laws.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order # [redacted] This is certainly not what we want our customers to experience.In this case, I would like to inform you that In-app items aren't returnable after purchaseHowever, because of the circumstances, I've issued a refund in the amount of Coins as an exception.After the refund has been issued, the item may no longer be available.Once processed, you can also see your refund here: https://www.amazon.com/gp/digital/your-account/order-summary.html?orderID= [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Actually the Amazon customer support helped me with other product price match after the one I just emailed you beforeSo don't say that you can just do ONE time exceptionIt is just shown that if you value your customer and businessIt's okay you don't want to do anything, but you should know now there are many other places have better price and customer support than Amazon.com, especially Costco, which not only price/quality is very good but has best return policy and customer supportI purchase on Amazon because I used to believe Amazon has best customer supportHowever if that is not the case, I will not continue my Prime membership next year, and avoid buying on AmazonI actually heard many complaints from my friends that Amazon are not that good as beforeSo I am not surprise on thisThanks you!Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon is not willing to contact there seller and ask that they at least contact me back since I have messaged the seller twice and still have not recieved a response from themI just want my product swapped out with the same one or a similar oneSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my complaint was about the person that hung up on me and those that did not speak English, not about the refundThe refund was my reason for calling, and was resolved when I called back a second time and spoke to Shaneese Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response, because I would still be able to use my gift card if Amazon didn't buy diapers.com and shut down diapers.com websiteBecause diapers.com no longer exists, Amazon is liable for all its debts Sincerely, [redacted] ***

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery of your package.I've checked and see the order was successfully delivered to the given address on August I also see that one of my colleagues has issued a $gift card as a goodwill gesture from our end.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the gift card isn't working from the order # [redacted] I'm sorry for any inconvenience caused.To help you with this, I've reached out to our internal team and working on thisI'll be personally following up with this issue and I assure you a write back to this email address in 3-business days with an update.I appreciate your patience and understanding in this regard.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I was initially asked for and was granted a RMA I was never told about Amazon's risk of loss clause when I initially requested a refund I was told by multiple Amazon supervisors & associates to expect a refund by multiple times (I have the chat transcripts) Amazon recommended pursing resolution with UPS and local law enforcement aUPS specifically told me that Amazon's contract with UPS specifically says that Amazon customers are not to seek resolution with UPS but to contact Amazon directly bLocal law enforcement told me the issue seems to be internally related to Amazon because the package seal was unbroken and a thief would just steal the entire package instead of putting two tuna cans - thus they refused to open an investigation into the matter cUPS said that it does not weigh pre-packaged packages because the weight is already on the label This is unacceptable and not a resolution Amazon required no signature when the package was delivered for a package worth over $dollars The package arrived nearly an hour before I arrived home UPS also said that Amazon has specifically required UPS to not include Signature Confirmation on Amazon packages in order to have better success in meeting promised shipping windows While I don't have a problem with Amazon policy, please stand by your shipping model and take ownership over your errors in your policy when the policy specifically prohibits recourse by your customers This is not the world class customer service that Amazon has garnered a reputation for Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for your recent experience was not up to our usual high standards.We understand that customers who select same day delivery want to receive their orders on same day, I'm sorry to learn of this late delivery and appreciate you bringing your concerns to our attention.We realize the delay in delivery has caused inconvenience and I know, disappointmentI wouldn’t fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and our carriers to ensure we're meeting our delivery estimatesIt's as disappointing for us to learn of these delivery misses as it is for our customers.Please be assured that we'd review all the feedback you've provided and will be taking it into consideration as we plan future improvements for our delivery services.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,We are able to verify that the seller purchased shipping and insurance from UPS for Order ID [redacted] We would ask the seller to continue to work with UPS regarding the insurance claim for this shipmentPlease note that Amazon cannot influence or override UPS's decision to deny the damage claim UPS can be reached at 1-800-PICK-UPS If the seller needs this item returned to them, we would ask they work with the customer that received the damaged product.Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding price difference of your order # [redacted] Upon checking, I see that the CSM has adjusted price difference by amount of $from $to $on October 6, 2015.A detailed summary of your adjusted order, can be found here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helps.Regards,Naseema S.Amazon.comhttp://www.amazon.com

HelloYour reserved funds will be disbursed to your bank account on file on or after 03/09/ We may not respond to further emails about these funds prior to 03/09/2018.Sincerely, Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about delivery date for your ordersWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.Looking into your orders, I confirm that your orders will be deliver as the estimated delivery date listed in your orders.Please understand we aren't able to offer same Prime shipping benefits to Alaska, hence FREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesWe're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rateI see that the orders have already entered the shipping process and will soon be shippedOnce shipped, you will receive an email confirmation from us mentioning the delivery date.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkoutIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can learn more about about our Prime Shipping Benefits here: [redacted] Also, I've shared your comments with our appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Thank you for your inquiry, We are unable to give this vendor $as they did not make this amount of money As has been communicated to the vendor several times, there was an issue where their payment summary page was displaying an incorrect amountThis has since been fixed, and all figures displaying on their payment page are accurateThe correct sales figure for this time period is $which has been disbursed to the vendor Further, to protect the privacy of our employees, we will under no circumstances release the full names, phone numbers and addresses of our associates or management to a vendorThe vendor is welcome to mail us at the corporate office at the following address, or contact our Advantage associates using the Contact Us option in Vendor Central.Amazon.com P.OBox Seattle, WA 98108-We apologize for the issues the vendor has faced regarding their account, but we will not be paying them for sales that do not exist

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you are upset.I've checked your correspondence with them and please accept my apologies for the incorrect information provided by themAs you know, $for the order cost was placed using courtesy/promotional credits and $from your payment card, which is refundedYou do not receive a refund for any promotional discounts or coupons that were applied to an order.I'll ensure to pass any training opportunities to my colleagues who provide incorrect informationPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

I understand that you have already shipped the item I ordered back in July to someone else who paid a higher price I also understand that once again, this item is out of stock The resolution I am looking for is assurance that the next time the item is in stock (and I will be watching out for that), it will be immediately shipped to me at the original price at the time of my order, as should have happened this time Thank You Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: While I appreciate the feedback, it does not yet indicate the issue has been resolved I will accept a response indicating that this issue has been fully resolved.Sincerely, [redacted] ***

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to get refund for the return shipping cost for the return "NFL Chicago Bears Leather Office Chair".In this case, we suggest you to attach the image of the return shipping receipt which will help us to provide assistance in this issuePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the cancellation of your recent order # [redacted] .I've checked and see the Smartphone was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.I've looked into the status of order and have confirmed that it was canceled and fully refunded by the seller, AromeoYour refund was created on January 19, in the amount of $and appears to be processing normallyIf you have further concerns about the cancellation of this order, we ask that you contact Aromeodirectly at [redacted] =Only the seller can answer questions about their products and order fulfillment.I see the item is currently available from other third party sellers on our websiteUnfortunately, we won't be able to honor the same price if you place a new order from a different sellerI hope you'll understand our limitations in this regard.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com================================