Amazon.com

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your unpleasant experience with Kids fire tablet that you purchased in November.From your comments, I realized that the tablet turns out to be a defective one within a week after the deliveryThis usually doesn't happen.However as per the return policy, we asked you to return the defective tablet for full refundFurther, I've checked the order # [redacted] and see that we've issued full refund of $for the defective tablet to your Credit Card on January You must have received your refund by now.Also, I see that we've issued a promotional credit of $to your account because of the price increase to help you purchase a new order # [redacted] for "Fire Kids Edition Tablet, 7" Display, GB, Blue Kid-Proof Case".I hope this information helps.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon still has not addressed on my original complain, which is claiming the item is out of stock, while it is selling in different stock number Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While I understand you are disappointedUnfortunately, the return time is passed and we are unable to accept returnHowever, if you contact the seller, they will be able to help you with the warranty information.Please note that the warranty is always honored by the manufacturer and we as a retailer have a day return policy.Here is the link to the seller's contact page, please click on "Ask a Question" button and seller should reply within business days.https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ I've checked with our concerned team and see that a refund of $was issued to your card.Also an email confirmation was sent to your email address.This should reflect in 3-business days in your card.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate you being an Amazon customer and thank you for your patienceWe detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigationBased on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our websiteWe appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

The thing is I had to spend hours working with you support to replace theseout of the tablets I got have dead pixelsThat's is a huge issueAmazon does not seem concerned that they are selling lots of defective tabletsThere will be a lot of disappointed people come Christmas morningI would like to know why you are atill selling these and what is being done to address the defects Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This item always says it is ready to ship The shipping dates just keep moving further and further out every time the dates come and pass months is more than enough time to have the item ship, if it was going to ship it would have by now It is not a failure on my part, so it is up to Amazon to correct the error in their system or to work with supplier to get the error worked out Amazon should not be able to hold my money indefinitely and blame it on a system that is stuck in the middle of a process.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it appears they fixed the credit with the points on Amazon, it's still note showing on our Chase cardI've still lost author business to my site since the Kindle issue and the way it was handled and how they treated the couple people that called for helpI'm not sure why they assume $promo credit fixes the loss they causedI'd like this to stay on the Revdex.com site for others who are having this problem or problems with Kindle and tjier horrible serviceThey have cost my reputation with two authors and a publisherYet, they don't care, nor does anyone from the US deal with this issue making it even harder Sincerely, [redacted]

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn your account was closedSince this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to try their best and work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is an inequity and I beg for more advocacy on my behalfMy complaint not apply to the A to Z guarantee the vendor refers toAs previously stated the item I purchased was satisfactoryHowever, the payment method was arbitrarily chosen by the vendor with no authorization and no prior registration of the Amex credit card they have on fileThis was one (1) of three (3) orders placed on the same dateI cannnot understand why the other two orders addressed and points reinstated and this one is notMy claim was presented within its time limits and procrastination on this matter was not my fault I find Amazon's response un acceptable and grossly unfair, more so after being extremely fond of their operation and their policies.I am not asking for a free ride all I wish for is a regular payment by credit card, check, whatever means it takes in exchange for was is rightfully mine: my hard saved membership points.Thank you! Sincerely, [redacted]

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the poor shopping experience you've had recently and appreciate you bringing your concerns to our attentionI understand how important the timeliness of delivery is - especially for our Prime members - Most of our orders are delivered on time and without any issuesUnfortunately, despite our best efforts delay in the delivery of packages happens on rare occasionsThe fact this happened to several of your recent orders is understandably frustrating.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I understand as a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future We do take responsibility for these misses and when these are reported, our shipping department reaches out to the carrier to determine what factors caused either a missed delivery or undeliverable situation in order to prevent such lapses going forwardCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.Please feel free to continue to send us any suggestions/feedback for improvement as your opinion and participation is valuable to usYou can always reach us with any issues about the delivery, here's a link to our Contact Us [redacted] Once again, I apologize for your recent experienceWhile I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story, receive your feedbackThank you for being a valuable member of our Prime familyWe look forward to serving you again - and serving you better – for years to come.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the refund check of $associated with your gift card balanceI've checked your account and can confirm that we sent a refund check for $to you at the following address: [redacted] ***ArlingtonVA22204Please note that refund checks are not traceableIf you haven't received the refund check you may contact us.Feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear about the trouble you had with "MIXIM 3XSpeed MicroShift Shimano Compatible Bicycle Twist Grip Shift Gear Shifters" which was placed with 'E-Bicycle parts', a registered seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Shipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.comFor instance, while some sellers will ship to international destinations, others don'tTo see a seller's shipping rates and details, click "View shipping rates and policies" from the product listing.Further, I've checked and confirm that the your order has been cancelled and You haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.This canceled order will appear in the Canceled Orders section of Your Orders ( [redacted] ).It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please be informed, feedback from customers such as yourself is vital for our websiteEven though the purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your orders never arrivedI understand you are upset.I see that three of the orders were shipped togetherI've issued a full refund for the three ordersThe details are below:111-0199627-: $33.79111-2756976-: $25.99111-0220578-: $33.78The refund will be seen within 3-business daysAn email will be sent automatically once the processing is complete from our end.Further, we have asked out transportation department to investigate this issue and take appropriate action so that this will not be repeated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for not delivering the package on time, I understand you are upset.***, I've checked the tracking details and see that the package was delivered to the shipping address on November 20, 11:07:AM, please check your delivery area and write back to us if you've not received the package and I'll assist you accordingly.As the package is delivered to you, please do not return it to us,keep itI've forwarded your complaint to the shipping team to make sure this isn't repeated in the future.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I reviewed the previous correspondence with customer service, and I want to assure you the information you received from our customer service team is correct.When our customers use a freight forwarder to complete the delivery of their orders, we have certain steps which we must adhere to when there are issues with delivery or with the productsPlease also be aware that orders from Amazon.com shipped to a freight-forwarder are subject to additional terms and conditions located here:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] I've checked the tracking on the carrier website and it indicates that the order was delivered to the freight forwarder address on December 3, and signed by juszcn.Since we have a signature upon the receipt of the item and it was sent to a freight forwarder, We're not able to replace or refund itYou will need to work with the freight forwarder regarding the receipt of your package and for any information regarding a refund.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedI'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've forwarded a feedback to the inventory team about this issue so that they can be careful before providing an estimate and availability.Our Prime delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: sent the additional details asked for and still no resolution or response Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My card was charged They are simply not helpful That amount was deducted from my card as soon as the order was placed They do not follow the policies they claim on their website $was the refund I am owed Such a shame a company like Amazon does not do the right thing Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , as you know we encountered a delay in obtaining the item form our suppliers, and an email was sent informing you of the delay, which resulted in cancelling the item, please know we never intended this to happen.As our Customer service informed we will not be able to honor the original price, moreover the item isn't available on our website at the moment.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account and gift card balance on it.I've checked and can conform that our Account specialist team have restored your access to this accountYou can now sign in and place orders.I checked order # [redacted] and see you used an Amazon.com Gift Card as payment using $gift card balance of your accountWhen you pay with a gift card, we reserve the funds for use on that specific orderHowever, we don't actually "charge" the gift card balance until the order is shipped.If you were to cancel or change the order, any unused gift card funds would go back to your gift card account balance and could then be used on another order.You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/I hope this information helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com