Amazon.com

Revdex.com: Complaint # [redacted] has been resolvedThank you for your help [redacted]

Complaint: [redacted] I am rejecting this response because:This complaint was not for just $that was the amount you charged to have the items picked up from UPS of which did not the main complaint is the refund for $PLEASE LOOK AT MY ACCOUNT read the NOTES the amount of times I have called regarding this issuePLEASE NOTE this is not about $but the total for the items that were returned and you have already received I think this is ridiculous that I have to spend so much time on receiving my money back when I returned the items the following day after receiving them and have to go through all this trouble to get my refundThen you guys response and never directly about the refund of as if you trying to avoid resolving the issue at hand The refund for order# [redacted] that should have been processed on the following dates:Refund Total $242.68Transactions Refund: Processing February 6, - $for Baby Trend Sit N Stand Ultra Stroller, Millennium,Refund:Processing February 6, - $for Baby Trend Flex-Loc Infant Car Seat, Carbon,Refund:Processing February 7, - $for Ingenuity ConvertMe Ridgedale Swing-2-SeatThis transaction is on invoice [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you.Sincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] where the item you received was incomplete and not as per the website description.I see that this order was placed with Supermart, a seller on our websiteAs mentioned by the seller, this item was listed with an incorrect description on our website for a short timeOur sellers work very hard to accurately list their products, but on rare occasion a listing error may occurI'm sorry for any disappointment this causes.While this error is being corrected, we are unable to replace or send out the remaining quantityWe appreciate your understanding in this regard.Further, I can confirm that the seller has processed a full refund of $on February 10, You'll see the refund on your credit card statement in the next 3-business days.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund for delay item " Dream On Me, in Full Size Crib and Changing Table Combo, Espresso " from your order# [redacted] .I've verified that your order for this item has been canceled due to supplier delayI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.Since the item was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysI'm sorry for any inconvenience this may cause.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

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Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delivery issue of your order # [redacted] .Upon checking details of order, I see that package has been successfully got delivered at Riverside US on June 27, 08:29:PMI hope you've received your package.In case, if you haven't received your package please feel free to contact us directly by replying to [email protected] so that we can process refund for shipment.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:This response does not begin the address the issue here, this has been ongoing and lot has happened since I filed this complaint Yes, I was refunded which I am grateful for and I was told that the TV would not arrive and I would not have to worry about returning it That was fine until I received an email from amazon saying that the TV needed to be returned to amazon, and the tracking info showed that it was in progress and going to be delivered on Monday In order to ensure that I was not later charged for this TV I had to make sure I was here to receive the TV to then later return it to amazon to ensure that their return to me stayed a refund and did not turn into a charge of the TV was left at my apartment and stolen or not returned to amazon by ups I had to take the day off of work on Monday to be here to receive the TV, the thing is that the TV never arrived on Monday because UPS did not deliver and the tracking then updated to say the package would be delivered today, Tuesday I also took today off of work to receive the package While I was waiting for the package I received an email from meraj saying exactly what he said above and I responded in the same way I am now, explaining how much effort this has taken from me to follow up on all of this and take the time off to receive this package Right after I responded to his email I checked the tracking and it still said the package was out for delivery Then I called ups for an update and was told that amazon contacted ups and told them to not deliver the package and return it to them That’s great but if it was as simple as that why was I told something different in the email amazon sent me saying that I had to return the package? Why did more of my time have to be wasted? Now I have had to take days off of work to receive this package is that never even arrived The courtesy credit amazon has issued me does not even begin to compensate me for the lost time and paid time off days I had to use in order to ensure that amazon did not charge me for an item I did not receive This has been a complete nightmare and judging by this response I don’t think it’s being taken seriously enough To top of off, I spoke with someone at amazon today who was actually very helpful and compassionate, his name was Jay He apologized and actually was so kind that he was able to convince me to buy the TV again and include free next day shipping So I have paid for and purchased the TV again and actually currently have paid for the next day shipping, Jay said that I will be refunded for it after the item ships The problem is now that this conversation was had at 9am today and it is now 6pm and the item still has not shipped, it seems highly likely that I have been taken for a ride again and that this item will not actually arrive tomorrow which will be incredibly disappointing I have arranged to work from Home tomorrow to receive this package and if it does not arrive it will be the final disrespect I will tolerate from amazon, I definitely will be canceling my prime membership and spending my money elsewhere Sincerely, [redacted] ***

Amazon has credited the remaining $to the registry At the moment there is only the $charge on my credit card

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the refund of the order# [redacted] for MCS Poster Original Masonite Back Frame, for a 20x30" Photograph, Molding 1/

The claim I filed before was because the amazon representative suggested me to file it, since I did not receive the product within the delivery dateAfter a couple days I did receive the product, so I wanted to close the claimNow let me tell you why I am filing the claim againBefore I purchased the item through amazon, I talked with Ben SBP representative who promised me a 20% discount on my whole order of two products [redacted] and [redacted] But, he said he can only issue discount once I have received the productI contacted them and I was also having minor problems with my lights, so Peter another representative said that he would give me a replacement and would verify with Ben about the discountPeter also said Ben has left our company, but they will still contact himWhen I called them again on Monday, Ben picked up the phone and agreed he promised 20% discount, but said could not find it in his book and then started denying saying his manager would not let him issue the discountBen, then told me to first send the product back to them and they will send me a replacement and then look into the discount refundToday, I called SBP lightning and received the worst experience ever by any seller on amazonPeter picked up my phone and transferred me to Sebast who I believe is their shipping or shop manager who told me that I have to return the defective product on my own cost and then they will replace my productI asked him if he could send a return label, since I have already spent so much money and also did not receive discount tooHe said, he's not going to waste anymore time and if I don't return the product they wont follow up with their warranty processAlso, when I asked him if I could return every item and get refund, he said we dragged and delayed your case for more than 2-weeks so that now you have the product for more than days and cannot return it without paying for shipping charges or can never return it through amazon or our companyAfter all my conversation, I asked Sebast when is my discount refund getting issuedHe said our employees never issue a 20% discount and called me a liar even after his own employee Ben agreed about the discountI told him that, Ben agreed towards the discount last time I talked to himThen Sebast got extremely rude and told me that first of all I will not honour your year warranty, secondly, if you were to return your defective product we were never going to ship you a replacement and thirdly, he threatened that since I filed an az claim before he would not follow up with me at all and will not honour anything and also told me that I can contact and do whatever I wantBefore I could explain my before az claim situation he said ,"DO [redacted] WITH YOU' and hung up the callNow, I dont know how to deal with this issueI spoke with one of the managers and they told me to file an az claim myself so I could explain everything in detailI am extremely disappointed with the type of sellers and frauds using amazon as a platform to steal moneyI never wish to purchase anything ever from this companyI also want amazon to verify with their representative Ben who promised me a 20% discount and did not follow upAlso, ask Sebast about his extremely rude behaviour and why did I have to follow up with the discount and defective product for weeksWhy are none of the representatives responsible for issuing a discount once product has been shipped and why are they lyingI want amazon to either provide me with 20% discount, replacement of my product without any shipping charges from my end or this company should send me a return label and refund all my moneyAfter all the rude behaviour and insults I do not wish to keep their product unless they fulfill my requirementsI will also file a business complain against such fraud businessPlease provide me with a solution after verifying everything with the business and an appropriate solution

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the poor experience you recently had.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any further promotional certificate or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello, We have asked the seller for more information about the return for order [redacted] and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.-- Order Number: [redacted] -- Date of Claim: October 9, 2016Sincerely,

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the emails you have been receiving.Unfortunately from your complaint, I am unable to understand what emails you have been receivingIn this case, I would request you to reply to this email and provide us the screen shot of the emails or attach the emails to this email and send it to us so that we can check and provide you a solution for the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This complaint is unrelated to the July 14, purchaseI specifically stated in detail the nature of the caseAmazon's response is unacceptableAmazon allows its drivers to falsify documents related to confirmation of packages and will do absolutely nothing when notified of the problem except offer excuses Sincerely, [redacted] ***

I replied to Amazon with the following message this morning: Hello Srikanth, I appreciate you reaching out to me, part of the issue is I did put feedback for the seller and it was removed, I need to know how this seller is able to remove the feedback I left for them, this has caused me to loose trust in amazon as they remove negative feedback from sellers There was another person that left negative feedback for this seller as well and somehow it was removed, any seller that harasses people should not have 100% positive feedbackCan you please tell me how we can get my feedback for this seller back on their page? I would also like to know how Amazon handles my personal information as this seller that harassed me has access to my home address and any other information you provide to them Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your orderThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience.I understand how important the timeliness of delivery is - and apologize for the frustration this causedI appreciate your diligence in ensuring we take a serious look at these problemsI want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.After reviewing your email, I understand that you have returned the item "HP Envy Desktop Bundle with 27" Monitor 750-137cb // Intel Core i7-Processor, 12GB Memory, TB Hard Drive, Windows 10"Since the item was delivered back to our returns center on November 21, it does take up to weeks from the time we received the product back to see the refundIf you dont hear from us by December 7, please reach back out to usSince this is a return our returns center has to process the item back into our warehouseAnd with the refunds it does take up to 3-business days for the bank to release the funds back onto your account.***, I really appreciate the time you took to write to us todayOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we're unfortunately not able to offer an exception in this situationIf you'd like to reconsider the replacement option, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, due to some technical error you might have received $promotional certificate instead of $15.00.I've issued a additional $promotional certificate to bring the total to $15.00.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId= I hope you afford us the opportunity to provide a better experience in the futureWe look forward to seeing you again soon.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your carpet was damaged with the use of Stress Relief Squeezing Ball.I've carefully reviewed your account and correspondence with usAlthough I completely sympathize with your situation, I'd like to confirm the information you originally received in chat correspondence is correctWe won't be able to reimburse for the carpet repair cost.I see that we have issued full refund for the ball in the amount of $ Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com