Amazon.com

Complaint: [redacted] I am rejecting this response because: this issue has been going on for monthsamazon sends the same generic response and nothing is done to fix issueI received two more rebills as of yesterday and received same generic responseI have over communications that I've sent to amazon within last two monthsThis cannot be legal them not fixing the issue because at this point I don't even know if I've caught all the chargebacks to my credit cardSO basically, I'm being rebilled for items I'm purchasing and the company has yet to do anything about it except refund my money on the ones I happen to catchSincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorru for the inconvenience.As already mentioned, if we are unable to fulfill the order which was lost in transit by the carrier, we'll either issue full refund or send replacement order.As we are unable to replace the order, we've requested a refund for $to cover the full amount of this shipment, including any shipping costs.We advise you to contact UPS and provide the tracking number that they gave to us: [redacted] We've also mentioned to keep the item if it is delivered to your address and there is no need to return the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Why and how did I get charge $to begin with I also would like an itemized list for amazon of my purchase his to check and see if other Amazon vender make up their own shipping charges.Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I've checked and confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am so sorry to learn the Ultra Fab Product you ordered didn't shipI looked into your order and as Customer Service indicated, the order was caught in a technical error that was unforeseenI realize you waited several days for it to be shipped and then again while the order was under review which created a very uncomfortable situationPlease accept my honest apology.Shipping issues of this nature are rare and we do work very diligently to ensure problems are resolved quickly and satisfactorily That this wasn't your experience is regrettable and one that offers areas of opportunity to reduce customer frustration.Since this is a unique situation, I am collaborating with our fulfillment center team to find out what happenedIn addition to this, I asked them to cancel this order.I know this experience has been frustrating and for that, I truly apologizeI ask that you please allow me 2-business days to research the issue so we make sure the matter is taken care of properlyAs soon as I receive any information, I will email you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Your AccountAmazon.comMessage From Customer ServiceHello,Here's a copy of the chat transcript you requested:Initial Question: I placed a order and still in the cart for a pellet gun for a birthday present and viewed the "apply for the Amazon credit card and get $dollars off of purchase." I viewed it could be done in a few minutesThe card offer turned into having resultsin weeks, the offer droped to $dollars after that and the INSTANT deal left the order after that and back to the orginal priceI have a picture of the $dollars off offer taken as proof.04:AM PSTRoshini(Amazon):Hello, my name is RoshiniI'm here to help you today.04:AM PST [redacted] :ok04:AM PSTRoshini:Could you please help me with the link of the item and could you please send the picture of it [email protected]?04:AM PST [redacted] :what do you need for the link information04:AM PSTRoshini:So that I can check it from my end.The link of the item04:AM PSTRoshini:That you are going to purchase and where you saw this offer.04:AM PST [redacted] :do you need the product number because the order is still in my cart.04:AM PSTRoshini:Sure that is also fine.04:AM PST [redacted] :let me send you the picture04:AM PSTRoshini:Sure.04:AM PST [redacted] :sent picture04:AM PSTRoshini:Thank youLet me check it.04:AM PSTRoshini:Swarm Maxxim Air Rifle is this the item [redacted] ?04:AM PST [redacted] :Yes04:AM PSTRoshini:Thank you.05:AM PSTRoshini:Just to confirm, is that now showing $off [redacted] ?05:AM PST [redacted] :let me check05:AM PSTRoshini:Sure, if you are able to see please help me with the link.05:AM PST [redacted] : [redacted] 05:AM PST [redacted] :Is this what you need because if shows nothing off now but still has a apply now offer for the card that didn't work05:AM PSTRoshini:Thank you.I'm really sorry about this [redacted] .05:AM PSTRoshini:I see that might be a limited offer and there is no such offers nowYou have already received the card?05:AM PST [redacted] :No it stated it would take weeks to completeI have in the past for your information viewed prices for a item and it has went up in a few hours as I was checking what else I need to orderI in turn used Wal-Mart .com.05:AM PSTRoshini:We certainly did not expect this to happenPlease accept my sincere apologyI'd have reacted the same keeping me in your place.05:AM PST [redacted] :So no offer at this time even if it stated it.05:AM PSTRoshini:Yes [redacted] , there is no offer nowAs you are a valuable customer to us, I can make an exception and issue you $promo credit for this inconvenience from my side as a small token of apology.We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.05:AM PST [redacted] :Thank you..I will get on Face book and Instagram and let other people know how the offers work on AmazonIf you want people to keep using the site you need to have a supervisor call me or back up the order that the picture shows was offered to me.05:AM PSTRoshini:AnytimeThere is no such option right nowAnd even if I transfer you to my supervisor, they'd provide you the same information, as we all share the same resources.05:AM PST [redacted] :I will send the picture to the MIssouri Revdex.com web site tomorrow and will start thereThank you for your time.05:AM PSTRoshini:I’ll take this as a suggestion and will pass it on to the concerned department for further improvementsWould there be anything else I can assist you for the day?05:AM PST [redacted] :No this was enough..05:AM PSTRoshini:Nice talking to you [redacted] :)Thank you for contacting Amazon.comWe hope to see you againHave a nice day.Please click **"END CHAT" [redacted] to close this window.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because:Attached is a copy of our correspondences This issue still isn't resolved, I just want a check or a new card sent to my son We are unable to do what there requesting Sincerely, [redacted]

Hello ***,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've researched the charges totaling $125.00, and the charges are from Telecheck Recovery Services Inc(TRS)TRS is the payment processor for any Amazon.com order that uses the Bank Account payment method.It appears that, although we processed your order # [redacted] , your bank account payment was not successful and was returned by your bank after we shipped the items.Additionally payment for shipments from the following orders were also returned by the your bank:Order # [redacted] Order # [redacted] Order # [redacted] Order # [redacted] TRS Recovery Services will assess a state authorized returned check fee on any transaction dishonored by your bankYou can also locate this information on our Help pages by visiting the following link:www.amazon.com/gp/help/customer/display.html?nodeId=201132990Please call TeleCheck at 1-800-964-Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by your recent order, and our Customer Service team wasn't able to help.As I read your e-mail and reviewed your previous communications with Customer Service, I realize a mere apology won't be able to redeem the experience based on the service you received from usWe as an online retailer strive to provide the most options and convenience for our customers to know we'll meet your needs and this wasn't the case for your situationI'm sincerely sorry for the inconvenience caused.Since [redacted] fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessaryOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policiesIn this case, we're unable to refund the cost for seller orders.To correct this issue, I've applied a $Amazon gift card directly to your account for the order costsI hope you'll accept this as an apology for this bad experience.Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and I'm sorry to learn that you did not receive the "Samsung Galaxy Note II Sprint (SPH-L900) NO Contract- Clean ESN".In this case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have a lot of money tied up in these ordersI know I am going to return and eventually get my money back eventuallyHowever, when XL fits size in the U.S and you are showing at least 78% size ratio, it is advertising Amazon holds responsibility to know and to advise its customers that there is an up to four size difference so that a major amount of money is not tied up and the customer will still have to hurriedly find alternate sources an blasé statement that it will be nice to get standardized sizing does not help me at all he does not address receiving multiple orders nor does he address why cancellation made within minutes were not cancelled when there is a policy time for cancellation he further does not explain the decreasing effectiveness and rudeness of customer service I wrote an email and received three replies from Amazon stating I needed to discuss by phone I was given a hyperlink to click that phone number was Kindle customer service number and the representative kept saying this is Kindle we can't help you I have been a customer since 1999, mostly a prime member I have watched quality, customer service, and everything gspiral downward the last two years I get only platitudes and people talking down to me and accepting no responsibility whatsoever Sincerely, [redacted]

Complaint: [redacted] I contacted the Revdex.com in Seattle because my husband and I tried for straight days Jan 4, 5, 6, 7, and all through January to get someone to help us with the problem of someone selling products through our account, that we have never or will ever sell So, yes, we tried to contact amazon and Revdex.com to stop the harassing emails and phone calls from buyers, wanting their products and amazon, telling me to ship these products that we do not sell It was a horrible experience I felt so bad for the customers; some were so mad at me.The information in red is not accurate and I am not understanding what this is At one time, we had a website with amazon It was downgraded only one time to seller account What does this mean that the account was upgraded and downgraded mulitple times I would like to see information on that last statement It was not upgraded by us on January and that is when the horrible nightmare began We were sent countless emails stating that we owed $39.00, plus the bogus products we do not sell We did not sign up for that and I am so upset that someone claims we did What does that mean that “this is unclear if this was a result of the compromise.” Do you not understand that this has been a nightmare and I did not sign up for anything Why is amazon not emailing or calling me to apologize for all the horrible days I went through with the harassing emails and phone calls from customers and amazon? -According to our records this seller has upgraded and downgraded their account multiple times since the account was created tin Most recently the account was upgraded to Professional on 1/3/and downgraded once again on 1/6/It is unclear if this was a result of the compromise or not *** Sincerely, [redacted]

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent returnWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.In general, to avoid any complications with your return, we recommend that you return orders/shipments individually, using a separate return label for each itemThis will ensure that the correct refund is processed for each order you're returning.Our return labels are associated with the order and shipment they're generated from, and are automatically processed as such when we receive them.I've checked our records and confirmed that we received your returns.I've made a note, please feel free to disregard if you receive any notice, and rest assured that you won't charged any amount from your credit card for this order.I apologize for any inconvenience this may cause.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello,Funds in the amount of USD were transferred to your bank account ending in on 08-09-They should have arrived within five banking days of that dateIf the bank information on file is incorrect, the financial institution should return the fundsAt this time, these funds have not been returnedYou will be notified once these funds have been returned to your accountDue to privacy issues, banks do not share customers' account informationTo locate these funds, we suggest that you call your bank and ask for the ACH departmentGive them the trace number below and let them know that the disbursement has already been sent.Trace #: [redacted] Once you have been notified that the funds have been returned to your account, please contact us at [redacted] At that time, funds will be transferred to your new bank account on file

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked and confirmed that your Prime Student membership started on Monday, June 25, 2012, and has expired because you reached the four-year maximum periodWe sent you an e-mail on Saturday, July 16, to let you know of the change.I'm sorry, but we're unable to extend the discounted Student Prime benefits once the four-year maximum has been reached.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with your recent purchase on Amazon.comI couldn't find the gift card you asked about, but I'd still like to helpPlease send the information listed below, and we'll look into this further:Gift card claim code or Gift Card number:Order number (if possible):We look forward to hearing from you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: due to that it's my account I want info on it and your not gonna tell me I can't have itI want a phone call from your teamWhy was my buyer account closed also? Like the buyer account had no violations so reopen it Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account on order# [redacted] .When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations.Even though you placed a single order, your purchase may be split into multiple shipmentsSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipmentsThe total amount charged should add up to the amount displayed when you placed your order.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the Prime renewal notifications which you had received.I've verified and confirm that your account doesn't have any memberships pending and all the outstanding memberships have been cancelled.Rest assured that you haven't been charge anything and there is no refund pending to your account from our end.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com