Amazon.com

Hello Ms [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and I'm sorry for the experiences you've describedThat's not what we want any customer to deal with; I do appreciate you taking the time to write to us and make us aware of the situation.I've checked your order # [redacted] and I see that a replacement order # [redacted] was already created for the item.On November 13, 2017, you've contacted us and stated that the replaced device was fine and you'd like a clean exchange for the devicePlease understand, we are more than happy to help within the first days after deliveryIf any issues arise after that, we expect the manufacturer to assist under the terms of warranty.https://www.amazon.com/gp/help/customer/display.html/?nodeId=901926#cal...⇄ we've given you the exception to return the item for a refundI also see that the item is available (Galaxy style) on our websiteI'd request you to place a order for the item.https://www.amazon.com/dp/B01KOFZOYW?th=1Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***, I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I understand you're unable to cancel few orders and would like to return them for a refundPlease provide the order numbers so that I can assist you further Regarding the issues with store card: Since the Amazon.com Store Card is issued by Synchrony Bank, their Customer Service department is in the best position to help youUnfortunately, we'll not be able to waive off/refund the late fees/charges To make an online payment, go to: http://www.syncbank.com/amazonFor all other questions, please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week) If you don't have your card number, just say "I don't have it" or something similar to reach an agent Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence and understand that your phone was damaged due to the USB cable that you've bought from your website.As mentioned earlier, please that we won't be able to refund for damage that occurred.Our ''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,We have closed the buyer's claim for this order because the order is not eligible for coverageHowever, the seller has agreed to issue a refund to buyer after they return the order as per the instructions listed belowThe seller is not obliged to refund the return shipping fees.-- Return Address: Dress CodeAttn Returns/ExchangesE Broadway BlvdTucson, AZ 85716USAIf the buyer decides to return the order, we recommend following these best practices to be sure that their package arrives and to avoid customs fees-- Write "Return Merchandise" and the order number on the package ( [redacted] ).-- Complete any customs forms needed and attach them to the package-- Insure the package and request signature confirmation delivery service.-- Get a receipt for the return costs from the carrier.Because the order arrived, the order is eligible for coverage only if an item in the order arrives damaged or does not match the seller’s descriptionOur investigation shows that the buyer received the correct item and that it did not arrive damagedTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee ).If the buyer has not received a refund business days after receipt of the return is confirmed, please reply to this message and we will reopen the claim.-- Order Number: [redacted] -- Date of Claim: March 25, 2018Sincerely,

Hello,I'm Vijay [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the account was closed by our account specialists team.I've forwarded this issue to our appropriate team and requested them to look into this on priorityI just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ======================================

Complaint: [redacted] I am rejecting this response because while I am happy to finally receive the ordered product, the response failed to address the fundamental issue in my original complaint As I noted in the complaint, Amazon's policy is to extract payment at the time the item ships At that point the order cannot be cancelled and no refunds can be processed until a prescribed period of four days has passed This case clearly demonstrates Amazon identified the "shipment made" when the shipping label was printed Payment was extracted from my credit card account on 9/13/and I received the following text from Amazon at 9:am on 9/13/16: "Shipped" Your Amazon package with [redacted] Family Pro 3-Liter Oil Capacity Electric Dee will be delivered Wed, Sep 14." However, [redacted] tracking consistently identified the shipping label was printed, but [redacted] never received the package for shipping I have faced this exact scenario previously with Amazon I contend the policy is not being appropriately applied In this case even though tracking information clearly identified the package never shipped, customer service could not allow me to seek a replacement product, nor gain a refund, nor cancel the purchase Strict adherence to their own policy of taking payment only when the item actually ships would have allowed resolution of the matter immediately and not requiring four contacts with Customer Service before gaining resolution I encourage Amazon to fully review their own policy and procedures to either wait until the item actually ships (not when a label is printed) or provide their own customer service resolution options when tracking information clearly identifies the item has not shipped even after their own promised delivery date.Sincerely, [redacted]

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that this order experience from market place seller has been a disappointmentEven though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I've checked your order # [redacted] and see guarantee claim was filed and our team is investigating the issue with sellerYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=[Order ID] [redacted] Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.I understand you would like to get item instead refundUnfortunately, we won't be able to replace items that are sold by sellers, as Amazon acts as venue of exchange and all the fulfillment is processed by sellers onlyIf you want the item, we request you to reorder the one from the link below -https://www.amazon.com/dp/B019NFX4J6I hope that the seller can quickly resolve this problem for you, and that you'll feel comfortable returning to our site in the futurePlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** I HAD THE OPTION TO ALSO GET A POST OFFICE STAMPED OF WHEN I RETURNED THE PACKAGEI DIDN'T HAVE TO HAVE TRACKINGTRACKING WAS ONE OF OPTIONSALL I NEEDED WAS PROOF TO HAVE SENT ITI HAVE PROOF OF THIS DOWNLOADEDI KNOW THEY RECEIVED ITI'M NOT STUPIDI DON'T CARE ABOUT THE MONEY ISSUE NOW, BECAUSE YOU PEOPLE WILL BE PAYING ALOT MORE THAN THIS COST IN THE LONG RUN

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to the delay you had with prime shipping.I also understand that you were promised a guaranteed delivery date via prime shipping during your order's checkout.However, as mentioned earlier please note that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.I do understand the order must have arrived as per the guaranteed delivery date, but as an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.I see that you want the shipping charge of $to be refunded In this case, if your order was placed without prime via two day shipping we would refund the two day charges to you in full.However please note that your order was placed with prime two day shipping and this was the reason the delay was calculated on the basis prime shipping method which amounted to a total of $that was issued to you.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,The seller registered for a Professional Selling on Amazon account on March 17, Registering for a Selling on Amazon account requires several steps, such as choosing a name for the Selling account, entering in a credit card for use with the account, and accepting the Amazon Services Business Solutions Agreement.The seller was charged a total of four months of subscription feesBecause the account was not used, a credit was issued to the account to refund all four of these fees when the Seller contacted our Seller Support team earlier in AugustThe account was moved to an Individual status to prevent any additional fees.We have attempted to disburse the credit to the bank account the seller entered, but the credit card on the account is marked as invalid, delaying the disbursement.The seller can either log into their Selling on Amazon account and enter in a valid credit card, or contact our Seller Support team to close the accountAs part of closing a Selling on Amazon account, they are able to send a paper check covering any positive funds in the account.To contact Seller Support, the Seller can log into their Seller Central account, and use the "Get Support" link at the bottom of any page

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you would like to get a refund for your gift card placed on AlibabaWhile I would love to help you, I would request you to provide the gift card number so that I can be able to check and resolve this issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize the delay in delivery has caused inconvenience and I know, disappointmentThere's little to be offered to make up for delayed gifts, and no turning back the clockI don't fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and carriers to ensure we're meeting our delivery estimatesIt's as disappointing for us to learn of these delivery misses as it is for our customers.I've searched our website and see that this item has been back-orderedDue to fluctuation in inventory, we received very limited inventory of this item that we've expected from our suppliers.In order to ensure our customer demands are met, we've been in constant touch with our other vendors for inventoryUnfortunately, we haven't received any update from themPlease know that we cannot ship an item, unless we receive inventory from suppliersUnfortunately, your order is still delayedWe're doing everything possible to correct this problem, but I don't have any new information to provide at this pointI'm sorry about thatWe'll notify you as soon as we have more information available.To correct this, I've requested full refund of $(as we processed refund of $towards shipping cost on June 5, 2017)Since you paid using your checking account, it can take up to business days for your bank to process the refund and post it to your accountOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you'd prefer to cancel the replacement order, visit the below link to cancel the order:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I see that VCNY Sophie 10-Piece Comforter Set is currently available with third party seller Sold by VC NewYork and to be shipped by Amazon, if you're interested in placing order with seller, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.Please be assured that we have already forwarded this feedback and issue to our shipping department and they are working on thisIt's not something we can take action on immediately, I've made sure to make the appropriate teams aware of this, and I know they'll appreciate the opportunity to consider it as we make future improvements.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this situation.I'd like to look into this further, I wasn't able to find an account associated with Amazon.com using the e-mail address on your message, [redacted] @gmail.comI want to be able to get as much information as I can in order to engage the right team, and having your account information would be a great help.Please feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with Amazon.com account, I'll absolutely investigate this further.We look forward to seeing you again soon.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the unauthorized transactions on your debit cardSince this is a unique situation, I'm collaborating with our Account specialists to work on a resolutionPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the order processing timeUpon checking the order # [redacted] I see that the order is placed on Wednesday, November 15, 4:PM (PST) and the order was processed and delivered on Wednesday, November 15, 5:PM (PST)As the order was delivered on the same day, we're unable to process a compensation on this order.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry to hear the problem with the Giveaways.I've checked the details and confirm that the email and the Giveaway that you received is Genuine, however, it has been forfeited as you did not claim it in timeThis might because you failed to provide valid address for the giveaway Win an Amazon Fire Tablet! by Apr 1, 7:PM PDTAlso, we sent you an email on Thursday, March 30, 6:PM (PDT).I've resent the email to you for your reference, please check your inbox again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their considerationWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I see that full refund of $has been issued for the returned itemAs you've been requested to return the item by the customer service agent, I've made an exception and added promotional credit of $which will be automatically applied to the next order which is shipped and sold by Amazon.com.Use the following link to place the next order to get this credit applied: https://www.amazon.com/dp/B0198WMT6I?th=1&psc=1I hope this information has been helpful, and we look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt still amazes me however that customers like myself have to go through stuff like this, only getting anyone to help after we are "loud" enough between Revdex.com and FB.Sincerely, [redacted]

Hello, To resolve the buyer's claim quickly, we need some extra information from the buyerAs the seller had offered a partial refund of $103.00, the buyer needs to confirm if he is happy with the partial refund or the buyer wants a full refund.In case the buyer needs a full refund, the buyer would need to return the item to the seller using the prepaid return label provided by the sellerElse if the buyer is happy with the partial refund, we can ask seller to issue the partial refund as stated.If this information is not received within business days, the buyer's claim may be closed until he comes back-- Date of Claim: January 31, 2018Sincerely,

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the estimated delivery date provided for your recent order.When you place an order via Prime, you'll receive the package in two business days after shippingA package shipped on Friday via One-Day delivery will arrive on Monday, the next business day and a package shipped on Friday via Two Day Shipping will normally arrive on TuesdayHowever, packages may be delivered on Saturdays and Sundays in certain areas and the option to select delivery on those days may appear during checkout.I see the package was shipped on Friday and expected to be delivered on MondayIn this case, you're not eligible for any compensationI hope you'll understand our limitation in this regardNote: If you make any changes after placing the order may delay the delivery processWe'll display the estimated delivery date on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com========================================