Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had with ***.It’s unusual that our carriers
aren’t able to meet our guaranteed delivery dates, upon that incidents like "unable to leave the package unattended/delivery attempted/out for delivery" have been especially inconvenient for youWith that said, I've forwarded your feedback about *** their level of service on the orders to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedbackRegardless of the reason we choose to partner with any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.When you ask to speak with a supervisor we expect for you to be connected with a member of leadership and I'm sorry that this didn't happenI'll personally be reviewing your correspondence, additional time took to resolve your concerns and will follwith our Customer Service management team on any coaching and training opportunities are taken to ensure we do everything possible to avoid situations like this in the future.About the refund processing time: A refund of $was issued to your Visa card for order #*** on October 18, Please don't worry, our system indicates that the refund is completeThe length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business daysThis time frame may vary from one financial institution to another.Please check with your bank for refund confirmation and contact us again if you don't see the amount in your account within ten business daysYou'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***I do understand your situation, and I may have a simple solution for youYou can refuse this shipment when it arrivesRefusing the shipment allows you to return it without having to pay for return shipping.Although I'm unable to rewind the clock and prevent your experience, I've applied $promotional credit to your account as a further apologyYou won't need to enter any codes - simply place an order for items sold and fulfilled by Amazon.com, and the discount will applyI hope you can find something of enjoyment for your son on usFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, strong customer feedback like yours is crucial to the success of our business, and I appreciate the time you took out of your day to share yours with usI hope you'll give us another chance to better serve you.Please feel free to contact me directly by replying to [email protected] if I can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This issue is still unresolved. The total "research time" has now exceeded a month of time. I am extremely disappointed that it is taking this long to fix a simple order record issue for a technology company
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I finally got in direct contact with the seller and they won't even take action because of the mess you've caused refunding, and recharging my bank accountIt blows my mind how miserably you and your seller are handling this situationYou've messed up my bank account for days and neither you nor your seller will take responsibility for the defective product you've sent me! incerely,*** ***

Complaint: ***I am rejecting this response because:
The Business is not even addressing my concerns It doesn't matter when I bought the good, as long as what I was sold was completely out of the product description , you guys should be able to handle it IfI didn't start using the product until after the day period that you guys stated doesn't mean I should have to get stuck with a product that I am not going to useI don'thave that money available for wasteYou guys are not even addressing my concernsI want my my money back. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The response from Amazon was that I would hear back from them by November after they spoke with their Gift Card DepartmentMy original complaint was that I had been promised the same exact thing over half a dozen times before, and never heard back from anyoneI am writing this at PM on November 9, and have once again, heard nothing back from Amazon
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with item you received.I've reviewed details of order and see that our
Customer service team processed return request for the item.I see that refund was also issued towards your purchase.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Dear ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your return
I see you've purchased this Kindle
fire from a storeAs informed by our customer service team, you need to contact them to get a refund for your returnUnfortunately, we won't be able to help you further with this issueI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the Prime charges on your account.I've checked and can
confirm that we've requested a refund of $to your card for the overdraft fees on May 10, This refund should go through within 3-business days and will appear as a credit on your next billing statement.Also, I confirm all the charges for this subscription have been refund and your prime subscription has been cancelled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

This matter has been resolved Regards, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, we understand this situation is disappointing for you, but please know, we will not be able to provide you more details in to why your account is closed or re open the accountI'd advise you to read our Conditions of Use on our website:https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry for the inconvenience caused.I've checked refund status on your order #*** and found that on January 3, 5:PM (PST) we issued $as compensation for the delay.Further we've issued full refund of $on January 15, 5:PM (PST).A total of $is already refunded on this order.To check the refund follow the link below.https://www.amazon.com/gp/css/summary/edit.html?orderID=***I regret we can't issue you compensation of $500.00.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your Kindle and I understand the replacement which was sent by
our customer service is not working as well.If your Kindle e-reader or Fire tablet is defective, we will replace it with a new or refurbished device under the terms of the Limited WarrantyA refurbished device has been tested and verified to be working properly by AmazonI'm sorry for any disappointment, but I can assure you that your replacement device meets our quality standardsFor more information about the Limited Warranty for Kindle e-readers or Fire tablets, go to:***Further, as mentioned by our customer service department, we can issue $discount on a kindle which you would like to purchase.***, I wish I could help you with better options, unfortunately we do not have any further options in this case.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the only reason this account was reopened was because I complained to the better business in the first place I'm upset that I was never given a call on my cell phone of this I provided to customer service three times And no where in those emails to me did it give a phone number to contact them UNTIL I can contacted the Revdex.com I am glad that they cancelled the order however I feel this could have all been avoided by adding a phone number to contact in their original email to me We will be getting the gift elsewhere
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountI've checked and
can confirm that we have not been able to confirm the billing details for your Mastercard.Please contact the card issuer and have them send the information below to our secure fax line:-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationShould you have any further queries, please reply to the email you received from our account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you have experienced with the order # ***I understand you are
disappointed.I tried to check the order and see that you have filed a charge back and was granted in your favor $In order to issue further refunds, I would suggest you talk to the bank so that they can remove it.Once the charge back is removed, you will need to return the item back to AmazonOnce the item is back to Amazon, you will receive refund.You may need to get the item disassembled and once you do it, you can respond to this email so that we can arrange a pickup for your item.I'm really sorry once again Jianguo, I wish we had better optionsUnfortunately these are the only options we have.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,We have reviewed the buyer's claim and the information the seller provided for order ***.Although we understand your position, we stand by our decisionWe cannot give the seller any more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Complaint: ***
I am rejecting this response because: The person from Amazon is lying as expectedFirst talking with a few people around the office they all say the same thing, if you select free shipping expect it to take 10-to even get shipped and that is if you are luckyIn my orders case days later they hadn't even pulled the order little lone shipped itThe process is simple they push all orders they deem not worthy to the back of the line and continue to push them back as they see fit and not even close to cost-efficient for anyone other then their incompetent pulling and shipping departmentHaving worked in the warehouse industry I would have been fired along with a large chunk of the staff starting with the managers for taking a week to ship something to anyone that placed an orderThat is if we didn't lose the customer for being incompetentHence I ordered one (massage brush) of the products elsewhere with free shipping and they shipped the next day from the warehouse as they shouldThe second I'm trying to find another location to purchase the product from as you can't trust to get anything from Amazon as they may or may not feel like actually pulling your order in a timely manor
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This all sounds unfair to me since, the first man I spoke with at Amazon, told me my money would be refunded to my account despite him closing the account.Sincerely,*** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us and understood your concern. Upon checking I see that a refund was initiated for order #*** on Saturday, May 5, in the amount of $It's processing normally, and you'll see the credit in 3-business daysCompleted refunds and a button to contact your seller are available in Your Account.Also here's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this information is helpful.Your understanding and patience is highly appreciatedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com