American Airlines

Complaint: ***
I am rejecting this response because: American Airlines has not addressed the root cause of the issue. As stated in the original compliant, at the time I purchased the ticket I specifically asked the American Airlines representative about their travelling minors policy. American Airlines informed me Kelly could travel with Luke without a fee. In the response from American Airlines they reference that the policy was explained to me on August 11th, 2017. Well, this does not address the issue at all because the August 11th phone call was after the flight took place. I does not appear to me that American Airlines has actually read and comprehended the original complaint submitted.I am even more disappointed with the manner American Airlines has handled themselves. The premise of my complaint is that I had other options but choose to purchase tickets from American Airlines based on the information they provided. American Airlines should honor the original price and refund the amount in question
Regards,
*** ***

Passenger has been contacted under case number *** and resolution has been met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
American Airlines did take care of the problem and issued a full refund
Regards,
*** ***

Passenger has been contacted under case number 1*** on February 2, See attached

Complaint: ***
I am rejecting this response because: American Airlines has made NO attempt to resolve this complaintIn fact they ignored it entirely, which is why I updated the original complaint and attached it to this response
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the situation remains unresolved and the way AA treats its customers is completely unacceptable and unethica Every time I call, there is always an issue and no one takes
ownership and I’ve called multiple times to speak with the associate assigned to my case and she never calls me back when I requested Granted, I understand she may be working on other issues; however, I’ve requested on my voicemails that I wanted to speak with her supervisor but never received a response This has now taken too long and it needs to be resolved immediately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on January 12, See attached

Passenger was contacted on March 7, under case *** Please see attached

Complaint: ***
I am rejecting this response because:This is just a forwarding of the original response to my complaintIt fails to address the reasons for it, namely:1) That AA didn't let my family board a plane to a country (Uruguay) where they were allowed entryThis was despite the national authorities for Uruguay in the US being contacted to offer the relevant assurances to AA staffFurther, this was not hypothetical: they did board the same flight hours later and were allowed into the country, proving that AA was wrong and caused an unnecessary delay.2) Ticket emission issues at the airport kept my family from boarding on timeFirst, staff failed to offer to sell a return ticket that would have sufficed to allowed boardingWhen we requested to purchase this ticket, it took over an hour (!) for AA to actually emit the tickets, which ultimately caused my family to lose their original flightNo explanation or apologies regarding this fact were offered
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not heard back from them in anyway
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have worked with American Airlines to resolve the issueI am unsatisfied with their resolution of the situation, however I do
not expect to pursue any other actions, other than no longer using their service
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because American Airlines has done nothing to resolve my complaint and has taken years to even respond to the Revdex.com's inquiry This is outrageous.Regards,*** ***

Complaint: ***
I am rejecting this response because: American Airline didn’t resolve issue nor did they tryThey damaged a brand new bag with oil stains and tried to call it “Wear and Tear”The call was a joke because I
knew she was just trying to close the case and it wasn’t a good faith effort on their partAmerican airline is a rip-off.
Regards,
*** ***

Passenger was contacted under case *** on January 5, 2018. Please see attached

Complaint: ***
I am rejecting this response because:In your response you said that decision to not provide available empty gate for the plane should provide better customer service for arriving passengers.I don’t think it is accurate The people who came to airport to meet us(they came because according to airline timetable plane did arrived on time) had to wait about hour outside.I would like to get a response from Airline public relationships manager on why company is unable provide incentive for the passengers who are frequent flyers by American Airline, had good experiences before and would like to continue fly American, but after bad experience on the last flight and lock of customer service now may reconsider that or pick another airlines .Based on you apologies before it is clear that It was possible to handle this situation better in the future
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAmerican Airlines reimbursed me $I would like to very much thank the Revdex.com for always looking out for customers and being soooo effective!!!! Thank you and happy holidays!
Regards,
*** ***

The passenger has been contacted under case # *** and a resolution has been met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on January 20, See attached