American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on January 20, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:In your response you said that decision to not provide available empty gate for the plane should provide better customer service for arriving passengers.I don’t think it is accurate The people who came to airport to meet us(they came because according to airline timetable plane did arrived on time) had to wait about hour outside.I would like to get a response from Airline public relationships manager on why company is unable provide incentive for the passengers who are frequent flyers by American Airline, had good experiences before and would like to continue fly American, but after bad experience on the last flight and lock of customer service now may reconsider that or pick another airlines .Based on you apologies before it is clear that It was possible to handle this situation better in the future
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAmerican Airlines reimbursed me $I would like to very much thank the Revdex.com for always looking out for customers and being soooo effective!!!! Thank you and happy holidays!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided I do in fact receive what I have been promised
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airline didn’t resolve issue nor did they tryThey damaged a brand new bag with oil stains and tried to call it “Wear and Tear”The call was a joke because I
knew she was just trying to close the case and it wasn’t a good faith effort on their partAmerican airline is a rip-off.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They are being untruthful in the reasoning
Regards,
*** ***

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at aa.com.”

Complaint: ***
When you changed my flight, you didn't mention or suggest some good alternative one.In a rush, I have to choose the flight that later I realized it didn't work for me.I had to book another ticket with high price from American Airlines in order to keep my travel plan due to the incidence.Can you please fully refund me? Ticket # *** ***
Regards,
* *

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***.”

Complaint: ***
I am rejecting this response for reasons stated in the attached pdf
Regards,
*** ***

Passenger was contacted under case *** on March 19, 2018. Please see attached

Passenger was contacted under case *** on January 5, 2018. Please see attached

Complaint: ***
I am rejecting this response because:I am rejecting this response because American Airlines has done nothing to resolve my complaint and has taken years to even respond to the Revdex.com's inquiry This is outrageous.Regards,*** ***

The passenger has been contacted under case # *** and a resolution has been met

Complaint: ***
I am rejecting this response because: They never stated where and why my bag disappeared toThey need to explain why they CHOSE to remove my bag from boarding the plane I was on and inconvenienced me
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:American airlInes has taken almost years to respond to this They changed my flight where I was then forced to stay overnight and had extra expenses due to it They responded Basically saying too bad Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They did I was refunded
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: I was awarded Miles that expired quickly and were so limited that they could not realistically be used in the time frame allottedCustomer service is lackingOther airlines have provided more flexible resolutions.
Regards,
*** ***