American Airlines

Passenger was contacted under case *** on March 19, 2018. Please see attached

Complaint: ***
I am rejecting this response for reasons stated in the attached pdf
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided I do in fact receive what I have been promised
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They are being untruthful in the reasoning
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***.”

Complaint: ***
When you changed my flight, you didn't mention or suggest some good alternative one.In a rush, I have to choose the flight that later I realized it didn't work for me.I had to book another ticket with high price from American Airlines in order to keep my travel plan due to the incidence.Can you please fully refund me? Ticket # *** ***
Regards,
* *

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at aa.com.”

Complaint: ***
I am rejecting this response because: They never stated where and why my bag disappeared toThey need to explain why they CHOSE to remove my bag from boarding the plane I was on and inconvenienced me
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** I am appalled, but not surprised, that American Airlines waited nearly an entire calendar year to formally acknowledge this complaintEven the "resolution" that was reached between myself and American Airlines was a disappointment, but at this point, I have accepted that this company has no intention of acting in an appropriate or respectable mannerWith an "F" rating by the Revdex.com, I can only hope that American Airlines will begin to reflect on their hurtful, unethical, and unacceptable business practicesAs a family, we have made the commitment to book no future flights with American as a result of the pattern of disrespect we have experienced with this company
Regards,
*** **

Complaint: ***
I am rejecting this response because:
They did not address my concerns and continually try to say my issue is resolved when it is clearly not
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:- AA did not compensate / refunded whatsoever the extra cost caused by the delaysThey only offered a voucher to be used on the next flight with AA with very limited expiration dateVoucher that will never be used, of course
Regards,
*** ***

Complaint* ***
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is has not been met, I was never contacted by American
Airlines they simply ignore my request I even msg them on their website and just got a very unprofessional response.Regards, *** ***

Complaint: ***
I am rejecting this response because: they have NOT contacted meThey are not being honest in their reply.
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: I was awarded Miles that expired quickly and were so limited that they could not realistically be used in the time frame allottedCustomer service is lackingOther airlines have provided more flexible resolutions.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:A resolution had not been met and the company had made n attempt to contact me
Regards,
*** ***

Please see the attached responseThank you

“American Airlines has indicated that they’ve received your
correspondence and have responded accordinglyGiven that they’ve addressed
your concern/question, they have since closed your fileIf you need any further
assistance from American, visit them online at ***”

Complaint: ***
I am rejecting this response because: American Airlines continues to show they do not value me as a customer and just continue to play the "here is a $refund" instead of realizing that they are still making me pay for something I didn't receiveI booked a first class ticket and did not get to fly first class because of their "policy" and "their rules"They continue to show they don't care about this situation and you can tell they have years of awful responses at their disposal probably from providing years of awful service to many other unfortunate customers duped by their policiesI'm afraid we will never find an acceptable solution, I will instead go out of my way to never fly American again and will gladly share this experience on Social Media for years to come. I would like to thank the Revdex.com for their help in this issue but unfortunately American is never going to make this right
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They did I was refunded
Regards,
*** ***

Passenger has been contacted under case number ***
on July 13, See attachedPassenger was also contacted by phone on July 31,