American Airlines

Passenger has been contacted under case *** and a resolution was offered

Passenger was responded to under case *** on February 26, 2018. Please see attached

Complaint: ***
I am rejecting this response because: I was repeatedly assured while in the airport t ticket counter, and via the travel partner we would receive full reimbursement,
contrary to their statement otherwise as well as I have repeatedly sent in my statements from hotel and ground transport which I was also assured would be paidThen they said they would only pay after the fact, which even after submitting those statements they have not paidI will not be satisfied until the money is in handThree times they have said they would reimburse me and three times they have not.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on May 27, and case number *** on May 28, See attached

Passenger was contacted on April 18, under case *** Please see attached

Complaint: ***
I am rejecting this response because: I was never contacted by anyone at American for this incident.
***
*** ***

Passenger has been contacted under case number ***
on August 1, and case number 1*** on August 4, See attached

Revdex.com:
They did nothing to resolve thisI ended up spending another $for a new car seat for my child to replace the one they carelessly brokeIts now been two years, and I am over it and their incompetence.
*** ***

Passenger was contacted on June 15, Please see attached

Complaint: ***
I am rejecting this response because: American Airlines did not reimburse me for the expenses they causedService was terrible and they did NOTHING to correct the situatuon.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Complaint: ***
I am rejecting this response because: My concerns were never addressedI still have not received vouchers from this business.
Regards,
*** ***

Customer was called on January 4, and confirmed no longer interested to pursue claim Revdex.com ***

Complaint: ***
I am rejecting this response because: My sick Wife & I had to drive miles in the pouring rain to retrieve our luggage due to NO MISTAKE of oursShe is STILL sick
Regards,
*** ***

Passenger has been contacted under case number *** and information has been provided

Complaint: ***
I am rejecting this response because:Here are the email threads from today. This is ridiculous. They never bothered to respond to this complaint when I escalated it to the Revdex.com. This was my response. Ummmmm
no you are wrong While you did not respond to our my last
correspondence, you never responded to my Revdex.com Complaint
which I had every right to file since you refused to resolve the matter with
meIt was clear from your last letter to me that you WERE NOT going to remedy
the situation so why would I request that you continue to correspond only to
tell me over and over that you were not going to remedy the situation. At
that point I sought another avenue. I am not stupid here so don’t
try to pass this off like it is my fault.
A
response to the Revdex.com complaint with an old letter that you wrote me is pretty
lazy and unprofessional on your part and I will post these emails threads to
the Revdex.com as well
The
matter remains unresolved and I will continue to let the Revdex.com
know that
I
will NEVER travel on your airline again nor will I recommend you to the 100s of
clients that I deal with nation-wide and internationally
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was contacted, but the remaining balance was never anoced and the problem still exist of more than $over paidIf you send the same info
with an actual dollar amountThen yes this is resolved.Since the remaining balance/ticket info is not in your responseI can't except thisEspecail since I was contacted on this month ago and still waiting on the email as discussed over the phone worth the info....Please reply with that information
Regards,
*** ***