American Airlines

Complaint: ***
I am rejecting this response because: It is not clear for me why AA considered one hour delay to be “short delay”.Also not clear from the response if AA is
planning to do anything differently when similar situation would occur next time. I think it is not fair to customers to provide misleading information about arrival of the planeThis can affect my decision to fly American Airlines next timeI appreciate the apology, but I was looking for something more. Thanks,***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I wanted to be refunded the $306, if I knew ahead of time that I had to spend that much of money on a taxi to go to another airport then I would have booked my flight to that airport and avoided all this issue
Regards,
*** ***

Passenger has been contacted under case number 1*** and information has been provided

Complaint: ***
I am rejecting this response because: I have never sold my AAdvantage mile on any websiteI don't recognize the website mentioned in their last response
Regards,
*** ***

Complaint: ***
I am
rejecting this response because the business continues to ignore the facts of the situation. They sent me a form complaint that if i'm not checked in minutes before a flight I can lose my seat and that doors close minutes beforehand. They refuse to continue to ackowledge that I was checked in and at the gate, and that the gate agent told me that my seat was being given to an AA crew member. My flight was held beyond its scheduled departure time to allow this crew member to arrive and board. I understand that my seat can be given to a crew member for any reason, but I am entitled to compensation for this. When I've asked to speak to someone regarding this matter I've been told that is not possible, which is also frustrating
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
1- It's been years since the incidentThe lack of a timely response is incredibly disappointing2- I have, in writing, authorization from AA stating a refund would be issuedNow you're not standing by your word.3- I have no problem paying taxes nor fees assessedHowever the poor service and explanation at the gate, while the agent held our passports for ransom until the fees were paid and threatened to not let us on the plane, wasn't appropriate and almost extortionThese fees should have been explained prior to the gate and ample time should have been given from the gate agent rather than her acting like a tax collector while she held our property hostage. I remain extremely disappointed in AA.Regards,
*** ***

Phone call has been made and AA policy has been explained to the passenger

Complaint: ***
I am rejecting this response because:that letter means nothing after months or more from my complaining the business did nothing yet to address the way we were treated on the plane by a rude and unprofessional stewardess .plus I incurred a dollars expense for fixing my phone that broke on the plane Very very poor customer service and extremely bad and poor treatment for the passengers by a stupid and untrained stewardess I want American Airlines to send me a check for the dollars that I had to pay to fix my iPhone and higher management needs to apologize for that kind of behavior by their employees
Regards,
*** ***

passenger and mother were contacted in several cases main response in case *** and a resolution has been offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi, This issue has been resolved. Thank you in advance for following up with this issue. American Airlines has
contacted me and issued the extension for future travel (additional year).
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I don’t believe anywhere in my complaint it said anything about a hotel stayFurthermore this is a long time to wait to get a response from
the initial complaintSo maybe they got me confused with another complaint? Again this business has horrible customer service and this late response with inaccurate information is a clear indication of how low they value people that fly on their airlines
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My bag was damaged and it was delayed for almost a week and I was not compensated for the delay or the items I had to buy since I did not have my suitcase
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: Their responses were unsatisfactory and inconsistent with concessions made to other customers on the same flight. However, I have since used the ticket for another flight and the issue I had is now moot
Regards,
*** ***

Passenger has been contacted under case number ***
on March 25, See attached

Complaint: ***
I am rejecting this response because: They never responded to my e-mails and they have cheated me out of a ticketThey have kept money that did not belong to them
Regards,
*** ***

Passenger has been contacted under case number *** on August 25, See attached

Complaint: ***
I am rejecting this response because: Their explanation was unsatisfactory, and no compensation was given
Regards,
*** ***

Complaint: ***
I am rejecting this response because: sending me vouchers when I will never fly with your airline again is meaningless
Regards,
*** ***

Passenger has been contacted under case number *** and policy has been explained

Complaint: ***
I am rejecting this response because: I never heard from American and my dispute was not resolved
Regards,
*** ***