American Airlines

Passenger has been contacted under case number [redacted] on March 2, See attached

Complaint: [redacted] I am rejecting this response because:I think you may be confused by the information I previously suppliedThe flight may not have been oversold but the previous passengers were bumped from the previous flight so when my flight arrived the previously bumped passengers were then prioritized and placed on what was supposed o be my flight and my seatSo yes the flight appeared to be oversoldThe previous flight may have been the flight that was oversold so passengers were bumped, those bumped passengers were then given my seat on my flight and I was bumped without my consent! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They didn't do a thing Regards, [redacted]

Passenger has been contacted under case number [redacted] on April 4, See attached

Complaint [redacted] I am rejecting this response because:American Airlines never resolved this complaint to my satisfaction My multiple requests for either a call or email response went unanswered by the business, so I have not yet received the explanation I requested I am also disappointed by the timeliness of this reply (years after my complaint) I look forward to direct contact from American Airlines to explain their position and in what way they feel they have addressed my concern Regards, [redacted]

Passenger has been contacted under case number [redacted] on February 22, See attached

Passenger has been communicating directly with Reservations and a resolution has been metOur reference # [redacted]

Complaint: [redacted] I am rejecting this response because:They never sent a response to me regarding any outcome to this situation/matterI have since moved, and they are more than welcome to send the documentation to [redacted] San Diego, California [redacted] Regards, [redacted] ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at a [redacted]

Passenger has been contacted under case number [redacted] on June 8, See attachedRequested receipts were not received by our baggage department

Complaint: [redacted] I am rejecting this response because: They really never addressed several of the core issues with me They never told me as a Consumer the following: The Website [redacted] is a booking company (Not and Airline Company), Book other airlines seats in association with agreements unknown to Consumers When purchasing Tickets from AA.COM You are purchasing booked seats on other airline flights of which AA.COM has no control over "CHECK IN" "SEATS" and "AIRPORT CHECK-IN" as stated a "PASS THROUGH BOOKING COMPANY" of which is "NOT" stated Prior to Purchasing an Airfare at AA.COM to the Consumer All other sites such as Travel.com [redacted] , and all others mention all of these key Notations to the Consumer that they would have no control once booked as to the Control of seating and all other aspects of the travel and have a Valid Refund Policy that allows consumers to receive refunds for not receiving what they paid for in validity American takes "NO RESPONSIBILITY" as to Booking to A PARTNER Airline through agreements that they think the consumer should not have knowledge of What American is booking and takes No Responsibility for the Refund, the Seats, the Cheof that other airline, and does NOT Take the responsibility of Informing the Consumer they are entering into this Agreement with American prior to Purchase of this Ticket This is a violation of Consumer Rights, and the Airline Transportation Association for Consumers, I have validly complained to them as well and American responded only by "NOT ACKNOWLEDGING" their Violation, and By Updating their Website to show now Airline Responsible but has not mentioned that they are not in control of Seating and Cheand Refunding or combination of those services is out of their control And NOT By offering a Refund for their Obvious sneaky BOOKING robbing the Consumer of Choices prior to Paying so deception of Purchase to the Consumer tricking them into Purchase by not offering the information prior to purchase, nor Offering a refund Prior, during, or Post Activity !!! American Airlines has recently been FINED for Various Refund Violations for Delays or Ignoring Refund Requests and this is one of them American Needs to address their Request for Refunds as well as pay their fines ! Not just wait for fines and avoid paying back Customers for their own Violations and lack of Responsibility in this industry that other airlines such as [redacted] Follow regularly and daily..! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: this response literally took yearsI could have died without my breathing apparatusThey didnt care when they promised we would all make our flights, they didnt care when they gave us a dollar voucher to buy food at midnight at a casino(dollars yea right), they didnt care when I told them to make sure my bag was transferred to the correct plane, they didnt care when I tried to get them to find my luggage, they didnt care when I had to drive there several times to wait for my luggage that never arrived, they didnt care for the years this complaint existed No they never resolved the issue I want my money back for itthat was an absolutely ridiculous situation Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Working within your response time requirement of calendar days before you close out the complaint, would require I have an actual offer from American AirlinesThat has not occurredI am to receive a call from the refund department, according to the most recent response from AAI appreciate the fact that they are figuring out the refund, but I won't be able to say the matter is closed until AA tells me the amount of the refund and when I can expect itThank you Regards, [redacted] ***

Passenger has been contacted under case numbers [redacted] and [redacted] on May 18, See attached

Complaint: [redacted] I am rejecting this response because: there is no solution that has been offeredThe ticket #'s are as follows [redacted] I responded to the gentlemen from American Airline Relations via my personal email as that is how he contacted me on Friday, March 16th Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: you did nothing Regards, [redacted] ***

Passenger was contacted under case [redacted] and a resolution offered

Passenger has contacted under case [redacted] and a resolution has been met

Passenger has been contacted under case # [redacted] and a resolution has been met

Passenger has been contacted under case number [redacted] and product explanation has been given