American Airlines

Passenger has been contacted under case number [redacted] on February 5, 2018. See attached.

Passenger has been contacted under case number [redacted] on Jul7 17, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:it's not a response and does not address my complaint.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on June 3, 2015. See attached.

Passenger was responded to in case [redacted] on March 1, 2018.  Please see attached

Complaint: [redacted]
I am rejecting this response because:American Airlines has not satisfactorily resolved the problems.  They have refunded one of the airfare, however, they have not yet...

refunded the return flight or the expenses incurred by their negligence.  They stated in a letter that the passenger was not at the gate 15 minutes prior to boarding which is absolutely untrue.  She was present at least 20 minutes prior to boarding.  She was also checked in online so she was unaware that she needed to speak to someone at the gate.  We lost a return flight home on  another airline and a hotel night among many other expenses and the disappointment of totally missing a vacation.  The crew was rude and left the  passenger stranded after they gave her seat away when she was actually there.   I find their customer service abominable and would never fly American Airlines again.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]7 on March 8, 2017 and case number [redacted] on June 2, 2017. Please see attached.

Passenger was contacted under cases [redacted] and [redacted] and a resolution was offered.

Passenger was contacted by phone on March 15, 2018. Suggestion on policy has been noted.

Passenger was responded to in case [redacted] on February 13, 2018.  Please see attached.

Passenger has been contacted under case number [redacted] and information has been requested.

Passenger has been contacted under case number [redacted] on August 24, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because: They gave me no choice they argued instead of showing empathy. I showed them my injuries and how I was mistreated And they still charged me for lost luggage. I just paid that...

bill 2 weeks ago. They added bonus miles instead of refunding my trip cost or paying for luggage. 2,000 miles was a spit in the face and it showed me exactly how much they don't care.
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Passenger has been contacted under case number [redacted] on October
20, 2015 and case number [redacted] on December 3, 2015. See attached.
Passenger was also contacted by phone on December 4, 2015.

Passenger has been contacted under case number [redacted] on January 15, 2018. See attached.

Passenger has been contacted under case number [redacted] on December 6, 2016. See attached.

Passenger has been contacted under case number [redacted] and product explanation has been given.

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did refund the airfare after months of fighting. They then only compensated a small portion of the damages caused by their issues. I am also wondering why it took almost 1 year to reply to this complaint?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have in no way attempted to results this complaint.  As passengers we were bullied and lied to and not reimbursed for the mistakes that American Airlines made. 
Regards,
[redacted]