American Airlines

Complaint: [redacted]
I am rejecting this response because:After the May 4, 2017 letter send to me by American Airlines, signed by[redacted] Customer Relations, American Airlines[redacted]the following exchange of messages took place, between myself and American Airlines, Customer Relations, including my answer to Mr[redacted] letter:[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
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Complaint: [redacted]
I am...

rejecting this response because: it is not true - the response says that they have "responded accordingly" when they have done no such thing.  I have never received any response from AA customer service and they have done absolutely nothing to address my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because American Airlines has yet to refund us $641.70  for the returning ticket and additional expenses we incurred for both my child and I.  American Airlines has taken ZERO responsibility or accountability in regards to their under-staffing that ultimately caused an 11 hour standby for us in not just one airport but two.  We were there early (only second flight of the day), waiting in line when their employee disappeared to another part of the airport to attend to another position because there obviously weren't enough people working in order for them to complete checking in luggage for all customers.  None of this would have happened had American Airlines been sufficiently staffed in the first place.  Although American has tried blaming it on me, the time of the year as well as [redacted] (neither of which are true), they failed to do THEIR job which was to check in just as many bags as tickets they sold so that their customers are able to make their flight and not be left stranded in an airport for hours on end.  If waiting in line for over an hour and a half (which their website clearly states is a sufficient amount of time prior to departure) is not enough time to check in luggage, then clearly they are understaffed.  
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on December 6, 2016. See attached.

Complaint: 10752666
I am rejecting this reorsponse because: THIS response from this unethical racist company is a lie. Produce proof of deposit. Pure and simple, American Airlines has NEVER reached out to me OR processed a refund! They introduced my innocent child to the ugliness of American discrimination, nearly stranded her in an unknown city and FAILED to remedy my losses for THREE years!!! THREE YEARS!!! This company is now Trying to retroactively pretend they have tried to resolve this hoping I won't respond to Revdex.com emails after 3 years. I am still waiting to be made whole...I am still waiting for this company to address its failure to act for 3 years. Injuries upon injuries. If AA were to finally do the right thing and make me whole after all this time, I would get the cost of the original ticket, the cost of the SW ticket, treble damages for the maliciousness plus 3l years of interest on the total of all of this! AA used my funds for 3 years, inconvenienced and traumatized my daughter. We have never stepped another toe in another American/USAIR flight. So to discriminate COSTS you. Wake up! 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 15, 2018. See attached.

Passenger has been contacted under case number [redacted] and information has been requested.

Complaint: [redacted]
I am rejecting this response because:American Airlines has not satisfactorily resolved the problems.  They have refunded one of the airfare, however, they have not yet...

refunded the return flight or the expenses incurred by their negligence.  They stated in a letter that the passenger was not at the gate 15 minutes prior to boarding which is absolutely untrue.  She was present at least 20 minutes prior to boarding.  She was also checked in online so she was unaware that she needed to speak to someone at the gate.  We lost a return flight home on  another airline and a hotel night among many other expenses and the disappointment of totally missing a vacation.  The crew was rude and left the  passenger stranded after they gave her seat away when she was actually there.   I find their customer service abominable and would never fly American Airlines again.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on August 24, 2016. See attached.

Complaint: 11558816
I am rejecting this response because: Their offer was not good enough. I don't expect AA to do better either. Neither I nor my kids will fly with them ever again.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and product explanation has been given.

Passenger has been contacted under case number [redacted]
on June 3, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:We paid $869.18 (for 3 of us) for Main Cabin Extra.  Our seats did NOT reflect that “extra” cost!  If we had complained when we boarded...

the plane when we realized that we had been scammed, we would have hindered other boarding passengers.  This would not have been acceptable to AA crew.  They were rude and slow in responding to our requests and needs as it was. Prompt assistance was NOT provided when we requested it.  My mom cannot stand for extended periods of time, and needs assistance when walking. Our contact in Madrid had arranged for a wheelchair, with the instructions that we were not to be separated. That did not happen.  My mom stood for an hour, or more, holding onto a partition, while my sister and I tried to get her assistance.  She almost passed out at one point.  Thankfully she did not because that would be a whole other issue.  She finally called to a couple of custom people who she saw, and they came to her “rescue”.  They “helped” her down an escalator to a bench, where she waited, again, for a wheelchair. We paid $60 each as a penalty for AA’s ineptness in making us miss our flight to Tenerife. We were put on stand-by for 3 flights and were not allowed on any of them. We finally found an agent who changed our tickets for Monday morning. Since there were no more flights on Sunday evening, and because of the late time, we finally decided to get a hotel for the night which was an additional cost to us due to AMM ineptness. When relating our horrific experiences to friends, and to those who helped try to get us to Tenerife, we were asked if AA provided the hotel. Imagine their surprise to learn that you had no intention of any such goodwill. As for our ordeal in Miami, my mom had to get on a “trolley” to get to the first comfort station.  You cannot imagine the difficulty climbing on and off this trolley for a person with a disability.   Yes, we were then taken to the next comfort station in a wheelchair, but we had a total of 3 comfort stations and an extremely LONG wait at each one.  It took a total of more than 2 ½ hours from the time we got off the plane until we got to our final waiting area.  That is ridiculous AND a form of discrimination.  Just because our mother needs a wheelchair does not mean we should be treated like 2nd class citizens and that is exactly what happened.  This type of treatment has never been seen at other airlines we have flown.  There has always been a wheelchair waiting to take us where we needed to go, and we got there is a timely manner. The $100 voucher is like a slap in the face for all the trouble and discrimination we had to endure.  We won’t be using them anyway as we will NEVER fly American Airlines again.  
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on October
20, 2015 and case number [redacted] on December 3, 2015. See attached.
Passenger was also contacted by phone on December 4, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have in no way attempted to results this complaint.  As passengers we were bullied and lied to and not reimbursed for the mistakes that American Airlines made. 
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted].

Passenger was responded to in case [redacted] on February 13, 2018.  Please see attached.

Passenger has been contacted under case number [redacted] on February 27, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: They gave me no choice they argued instead of showing empathy. I showed them my injuries and how I was mistreated And they still charged me for lost luggage. I just paid that...

bill 2 weeks ago. They added bonus miles instead of refunding my trip cost or paying for luggage. 2,000 miles was a spit in the face and it showed me exactly how much they don't care.
Regards,
[redacted]