American Airlines

Complaint: [redacted]
I am rejecting this response because: American Airlines has been non responsive on this incident and I have no trust at all that they will make it right. My son did not rent the car...

after finding out about the miscommunicated extra charges. AA should then credit my 21000 travel miles. They have by far the worst customer service of all the airlines.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American Airlines made no attempt to remedy the hardship that their extremely poor customer service cause me and my family.  I maintain that: (1) we began the check-in process with AA personnel prior to the 45-minute cut-off time for checking a bag; and (2) AA made no effort to remedy their error in checking us in, the staff was extremely rude, and in fact charged us a rebooking fee of $150 to take a later flight.  I requested that at the very least AA refund us the $150 rebooking fee and they refused, taking no responsibility for their error and poor customer service. It is no surprise that AA continues to rank near the bottom of most lists for customer service satisfaction, and maintains an "F" rating by the Revdex.com.  Their over 6 month delay in even responding to my Revdex.com complaint is evidence that they have no intention of improving their service.
Regards,
[redacted]

Complaint: [redacted]1
I am rejecting this response because:  It took  two years for them to respond which made me feel like they just don't care about their customers. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 5, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because: I have never received anything from American Airlines, nor have I ever heard from them. In fact, they never responded to the Revdex.com so the complaint was closed by the Revdex.com on 3/8/2016 as "business unresponsive." I'm confused why I am getting this message now.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The issue has not been resolved.  The airline refused to take responsibility or give me a refund for my $75 flight change.
Regards,
[redacted]

Passenger was contacted under case [redacted] on March 8, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did in fact receive my refund last month thank you
Regards,
[redacted]

contacted passenger and resolution met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But please note that contact was...

made 2 years late.  I found their apology satisfactory only after having 2 years to get over it.  
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the business did not provide and/or resolve my complaint. I was not able to speak to anyone from customer relations department.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]...

[redacted]
[redacted]
[redacted] 
Regards,
Ram Narayanan

Complaint: [redacted]
I am rejecting this response because: American Airlines NEVER addressed my issue
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I wanted a refund because I purchased extra legroom for almost $50 and a service animal took up all of my extra legroom.  I sent the airline pictures and complained to the flight attendant.  I submitted a complaint through the American airlines complaint mechanism to no avail.  AA called me but I don't remember receiving that phone call.  There has been no resolution to this issue other AA has responded to me.  They advertised a product on the internet:  "main cabin extra" which means LEGROOM and instead I had a grown labrador retriever sitting on my legs the entire flight.So, if they don't want to refund my money, I can cost them $50 in manpower responding to my complaints for years to come.  Or I will try social media.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
All they have done is give excuses. They have done nothing to compensate me for my inconvenience that was caused by their incompetence. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines did nothing to rectify the situation. I received no money or any compensation of any kind. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
American Airline said we were "No Show". That is no true. We were at American Airline's counters more than 2 hours before the departure. First...

they send us to Kiosk to check-in. But their Kiosk wasn't able to print our boarding pass.  Then the staff have us waiting in front of the counter D. Then the staff at the counter D told me her counter doesn't handle international then they send us to counter A. After wait the long line in the counter A, the staff in counter A told us we need to go to counter B.  We waited at counter B until spoke to the staff at counter B then the counter B staff told us go to counter C. After we reached the counter C's staff, the staff told us at 5pm, they stopped the checking in because luggage cutting off time is 1 hour before departure.  Then we decided let my wife fly with no luggage and I stay.  It took the staff at counter C more than 15 minutes to finish her talking to other people then she told me at 5:15, no more checking for passenger without luggage.  American Airline forced us paying $500 fee to take next day's flight. Actually they said $250 to change the tickets but when I paid it, it became $500. We also had to pay another $100 to stay in a hotel at airport. This service is not acceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes it has been resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello, Please cancelled the Complaint ID [redacted], It has been resolved, please send a response. Thank...

you. [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I cannot recall any instance where I have had so much trouble communicating with a company. American indicated that they have "already" responded to me. This is completely untrue. The only correspondence they sent was that they would *not* be responding to the complaint.  American has provided to response to the Revdex.com, and they have absolutely not responded to me individually. I would ask that the Revdex.com record this as the company not responding. Otherwise, American can forward a copy of whatever response they have to me here in care of the Revdex.com.
Regards,
[redacted]